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today i purchased creative cloud pro everything seems fine at first but then i downloaded the desktop app and logged in and i tried to download after effects but i couldn’t because it says ‘’buy’’ i have checked my subscription and plan so my plan had after effects but i still can’t download any of the other apps too 

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Hello, I am trying to create an alphabet in Hindi, but the combined consonants are not displaying correctly. I've tried using Myriad Devanagari and Adobe Devanagari. They look fine when I plug them into Adobe Fonts online, but when I put them into Illustrator, they are broken apart. Screenshots attached. Thanks!Morgan

Quero cancelar a assinatura ativa. Já tentei cancelar mulheres de vezes porém não cancelaram. Não me aparece a opção de cancelar, e ficam me cobrando

I recently downloaded Adobe Acrobat, but the software won’t open so I can see downloaded pdf’s. 

I want to convert a color photo to black and white but the option is grayed out under the Enhanced options.  Why and how can I convert them. 

Today firefly barely is working... It is very slow and I need to restart the computer when it stucks

Would love help on this issue its happening on 3 of my PSD files 

Hello,My Contributor Account was deactivated on June 12, 2026, around the time I requested a payout. I submitted my official appeal on the same day via the provided form.My case number is 00520832.It has been over 6 weeks, and I have received zero updates or explanations from the Contributor Relations team. My earned payout funds are currently frozen, and my portfolio of over 1,700 assets remains hidden.Could a moderator or Adobe representative please assist in escalating case 00520832 to the appropriate team for review and resolution?Thank you, Olena

Hi. im trying to bake normal maps from my work and got some error log.In the project the mesh has 3 texture set lists. 2 of them use only one tile. but the other one has UDIM with 2 tiles.Mesh maps of all of them have been done sucessfully, i also checked Log '[StacksExporter] Map export ended' text to make sure. And during work, i didn't meet any problem. But when i tried to export final normal maps today, two mesh texture sets with no UDIM got it success, but the mesh texture with UDIM keeps failed and in the log i can only see two lines that is[MapExporter] Nothing could have been exported on the Cup stack:[MapExporter] The channel Normal is not available in the Cup stack.(Cup is a name of the texture set.) i did some tests. With the same mesh texture set,  i tried changing output directory and file type and nothing worked. And did exporting other maps like rough or diffuse, or height with exr format and they all ok with exporting. of course the border of UV tiles has

Need some help with installing an older version of after effects on my MacBook Pro. My Mac is a 2017 MacBook Pro running macOS Ventura 13.7.8. Creative Cloud only shows After Effects v26.3 as “System incompatible” and v25.6.6 giving the options of free trial or buy. Clicking “Free trial” on v25.6.6 doesn’t download anything—it just says “You already own After Effects.” There is no “Other versions” option anywhere in my Creative Cloud interface. I’ve looked at the tutorials for downloading older versions but my layout looks different and the three dots that is supposed to offer you older versions only says plug ins?? Can anyone please help me install a compatible version?

Greetings Adobe team, I am writing this message to family ask for refund for the Adobe scan Premier which was deducted from my account this morning, I am not aware of how it got signed up for the premium services, sensei never use it can I please request a refund for the same and degrade the account. Thanks

My imac is a powerful imac intel i7 - unable to install the latest photoshop because of compatibility.please provide a link to a working download link version for intel i7? photoshop 2024? I cant find any sort of access to older versionsthank you

solve

 Hi everyone,I'm trying to automate part of my workflow in Photoshop and I'm wondering if there's a way to achieve this, either with an Action, a JSX/UXP script, or a plugin.I have a PSD containing multiple Artboards. Each Artboard contains several layers (text, shapes, images, etc.).For each Artboard, I'd like to:Select all layers inside that Artboard only (excluding hidden and locked layers). Convert those layers into a single Smart Object. Rename the Smart Object using the Artboard's name. Center the Smart Object horizontally and vertically within the Artboard. Repeat this process automatically for every Artboard in the document.The final result would look like this:Before: Card 01 (Artboard) Background Title DescriptionAfter: Card 01 (Artboard) Card 01 (Smart Object)I'm using Photoshop 2025 on macOS.I initially thought this could be done with an Action, but I couldn't find a way to select only the layers inside the current Artboard or loop through every Artboard automat

Problème facturation- lightroom fonctionne parfaitement sur application iPhone et l’abonnement aussi-Demande de renouvellement sur application lightroom MacBook. J’ai donc procéder au paiement de renouvellement et ça été confirmé par Email et la banque. Cependant, j’ai toujours le message de renouvellement qui affiche toujours. Je suis bloqué pour accéder à l’application lightroom MacBook. Il y a t’il une erreur ou un autre problème ? Qui contacter ? Et comment solutionner le problème? Et est-ce normal d’avoir 2 abonnements (1 sur mobile et un autre sur MacBook) ?  Merci pour vos retours 

I updated Creative Cloud and Premiere Pro today, but now I’m getting a “Invalid type conversion” error in the Events Window every time I load the program. This happens before I ever import any footage or create a sequence. It’s there waiting for me every time the program opens. What’s causing this?   

上記の問題ですがバグでしょうか？それとも仕様でしょうか？

Hello,I am experiencing the same problem over and over again with my Adobe Stock payouts.My payout has now been returned for the third time. Each time the payment is rejected and the funds are returned to my Adobe Stock balance. I have already updated my Payoneer account details, but the problem still persists.Could someone please explain:Why are my payouts constantly being declined? How can I find out the exact reason for the rejection? Is there anything I need to change in my Adobe Stock or Payoneer account to successfully receive my payout?Since Adobe Stock no longer provides direct email support for contributors, I would really appreciate any help or guidance from Adobe staff or community experts.Thank you!

I'm posting here in the hope that someone from Adobe can finally provide a clear answer.My case has now been ongoing for over two months. During that time, Adobe has repeatedly confirmed in writing that refunds totalling €1,025.05 had been approved, initiated and would be processed. To date, I have received only €35.75. Over multiple support cases I have been given several different explanations:The refunds had been processed. The refunds were delayed because of a card issue. The refunds were rejected because my old card had expired. The refunds would instead be processed to my new payment method ending ****, which I provided through Adobe's secure payment link. Today I contacted my bank.The bank informed me that their systems cannot investigate refund attempts that never reach them highlighting these are EXPIRED cards, meaning they cannot verify Adobe's claim that my bank rejected the refund.This leaves me with a simple question:If Adobe says my bank rejected the refund, what evidence

Hi everyone,I already subscribed to Creative Cloud Pro, but when I try to access or renew it, the system shows this message: "This purchase is not compatible. You already have Creative Cloud Pro," and it blocks me from proceeding.The problem is that even though this message says I already have an active plan, I'm not able to use it normally / the system doesn't seem to recognize my subscription in the account I'm logged into.I've already tried:- Logging out and back in- Clearing browser cache / using incognito mode- Checking that I'm using the correct Adobe IDNone of this has worked, and the virtual assistant hasn't been able to resolve it either.Could someone from Adobe support please check the status of the subscription linked to my account and help me fix this inconsistency? I need to be able to use the plan I already paid for.Thanks in advance!

I heard that you now have Seedance available as an option for video generation.  When trying to create a video it is not an option for me (via mobile app or web).

I’ve logged out and back in to Creative Cloud. Both in the app and in a web browser. Lightroom and Lightroom Classic options are Free trial and Buy. When I click through I see the following message:  

We are experiencing an issue with Photoshop on our MacBooks. Essentially, Photoshop is unable to overwrite existing files. This happens both when using the normal save function (Command + S) and when using Save As with the same filename.When we try to save, Photoshop displays the error message "Disk Error", and the file is not saved The scratch disk is not full, and the issue only occurs when working with files stored on our file server. We have also verified the file permissions, and everything appears to be correct, with the affected users having the necessary read and write permissions.This issue occurs on all of our macOS computers, including macOS Sonoma, macOS Sequoia, and macOS Tahoe.

I’m trying to edit in a multicam sequence timeline. I did a similar project a few weeks ago without issue. When I press play or more often when I switch cameras, my playhead lags. Video and audio continue playing fine. First thing I did was render proxies, even though I never have to do that, that didn’t help. Muted global effects, lowered playback and paused resolution, and even turned off audio channels. My media cache automatically deletes itself and I have a ton of space. I have tried every “solution” I found in youtube videos and no answer. Which makes me suspect this is an issue on Adobe’s end. All my playhead should be doing is tracking time and letting me know where I can cut, that’s it. No idea why only my timeline is lagging. What is it doing that is causing this lag? And how do I fix it? I am only using max 25% of my cpu and memory load btw. Also, this only happens when I start the playback and only for a few seconds. I cannot click or do anything in the timeline while it is