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I subscribed for a 7 days free trial but wasn't able to cancel it before the billing started and it resulted to me being charged of an amount (yearly subscription).  Can it still be refunded because I already cancelled it within the 14 days window? (I just got charged today btw). 

Hello Adobe, beggining of may I received a subscription renewal and was charged around 500€ , I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and I have not received a refund and now it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

I’ve just moved from the uk to USA, I need to change the payment to come out of my us account but I don’t want to loose any of my projects 

My free trial ended 3 days ago. I do not want to continue the subscription. My payment failed, and now Adobe blocks me from cancelling because it asks me to update my payment method. I am located in Ukraine and cannot access live chat. Please help me cancel my subscription. I tried to cancel my subscription myself 3 days ago but I am unable to. Please cancel my subscription for me.

I didn't understand this, what's the unique usage.I thought it could be set separately, but always with the last one unifying all four sides. tabSty.properties = {//topBorderStrokeWeight: '0.1mm',//leftBorderStrokeWeight: '0.2mm',//bottomBorderStrokeWeight: '0.5mm',rightBorderStrokeWeight: '0.5mm',} 

I’ve just updated to InDesign 21.4.1, although doing this through Creative Cloud I wasn't given the option of an ‘Update’ button, instead I had a ‘Download’ button, which seems like it is a completely new program? But once I downloaded the app, it appeared like an update by overwriting version 24.1.When I launched the new version, all of my preferences and workspace disappeared, I also wasn’t given the option to transfer them over either. So I have just wasted an hour of my time having to set them all up again, trying to remember all of my preferences. 

Hello!  In the new update of the New illustrator cc 2020 versions, the Text Direction feature been removed, that supports the Arabic language! any idea's on how to activate this feature? Having said that it's still working in the 2019 version. Text Direction feature is quite helpful when writing in both English and Arabic text in the same paragraph.  

Ik kan Photoshop Elements 2025 en Premiere Elements 2025 niet activeren op mijn nieuwe computer. Vermoedelijk staat de licentie nog gekoppeld aan mijn oude computer, die inmiddels buiten gebruik is gesteld.Kan de activatie gereset worden?

Why does Adobe Acrobat PDF keep freezing? It frequently becomes unresponsive, and many times I'm unable to open my PDF files.

When I then open macOS System Preferences, Adobe Premiere Pro shows full disk access, but it’s greyed out, and my Home folder has read and write permissions. Why did this happen between closing and opening the program, and how can I get back to using the program again? 

Hoy me levante con una mala noticia, resulta que yo cancele mi suscripción de Adobe en Marzo, y desde ahí no pagaba nada. deje de usar photoshop y todo. pero hoy de la nada, 4 meses después me encuentro con que volvieron a facturarme la suscripción y la tengo activa de alguna manera que desconozco. acabo de cancelarla, hoy es el día que me facturaron así que estoy dentro del periodo de 14 días, pero no se como solicitar el reembolso. Es peligroso que se me haya activado sola de nuevo la suscripción, llevo desde marzo con el servicio cancelado como ya dije. 

I'm using Acrobat Pro 2022.003.20281 on a Mac OS 12.5. In past versions I could dock the Quick Actions Toolbar to the top of the window, but in this version of Acrobat, it hovers in the upper left, sometimes covering art that I need to see when zooming in. Is there a way to dock it so it isn't hovering, or at least temporarily hide it? The attached image shows how it is "floating" above the window. I need it to not float so it doesn't cover my PDF workspace. Thanks!  

Hello community, I would like to change my Photography plan to yearly prepaid payment because the montly plan costs will be increased by more than 50%. When I click on the accept button I always get the error message "Sorry, we could not change your plan. Please retry.". What should I do to solve this problem? Best RegardsFlorian

Created a PDF form with editable text fields and image fields for client to upload photos. This form works fine on my own computer but when sent to the client they cannot upload photos.They are using a computer and Adobe Acrobat/Reader to complete the form. The text fields all work fine but they cannot click inside the image box to upload a photo.Here is the editable PDF form attached. The image upload pages are page 5 and page 6.

I saw the “animate a character with your voice” (very cool!) but is there a way I can add my own character? This would be a great feature!

Moin zusammen,ich habe auf meinem neuen MacBook Pro (32GB, M5) ein InDesign Problem, das ich vorher so nie hatte.Folgende Situation:Bisher habe ich immer ohne Probleme mit der Anzeigeleistung "Anzeige mit hoher Qualtät" gearbeitet. Nun erhalte ich die verschiedensten Meldungen, die ich vorher noch nie auf irgendeinem Gerät hatte Ich habe es deinstalliert und nochmal probiert, das schließen musste ich mehrfach erzwingen weil nichts anklickbar ist (siehe Bild 1)Das komischte ist, wenn ich die Anzeigeleistung "Normale Anzeige" wähle, tauchen die Bilder wieder auf - zwar pixelig aber sie sind immerhin dargestellt.Sobald ich mir eine Grafik aus Illustrator rüberkopiere, hängt er sich jedes Mal kurz auf und scheint Probleme zu haben. Bei normalen JPGs oder PNGs ebenfalls, allerdings nicht immer bei allen im generellen, manche zeigt er an, manche nicht (siehe Bild 2)Ich habe selbst schon etwas in den Voreinstellungen rum probiert, hat sich bisher aber nichts getan. Kennt jemand das Problem?Da

I'm trying to import a .psd file into after effects and it just loads indefinitely. I've done this many times before, but suddenly it isn't working. Also, the color space is NOT the problem. My file is already in RGB. Does anyone know what the problem my be. If the file is corrupted, how can I determine this?

I need to create a court disclosure document for a case - a Disclosure is meant to be every piece of communication and documents sent back and forth within a legal case. I have tried to combine all of my documents to make 1 PDF for the Disclosure. However, a few of the documents said they were Secure Documents and Password protected. They aren't password protected to view the documents in the sense that you cannot view them. You can open them, you just can't edit them. These documents will not merge into the overall Combined document to create 1 PDF disclosure which is very frustrating. Does Adobe Acrobat have a function that will allow me to add these secure documents into my Combined PDF disclosure? It's legally necessary and I cannot work around it. If Adobe doesn't have this, it would be really helpful if they would create functionality to allow a person to add any document to the disclosure whilst still maintaining their security.... I don't need to edit them. I just need to add t

Hallo zusammen,ich habe das Problem, dass meine Adobe-Fonts in der Creative Cloud App nicht geladen und folglich auch nicht angezeigt werden können. Mit den Adobe Programmen kann ich ganz normal arbeiten, aber ich habe keinen Zugriff auf meine hinzugefügten Adobe-Schriftarten. Ich arbeite an einem PC mit Windows 11 Pro. Folgendes habe ich, auch mit Hilfe des Adobe-Supports, bereits versucht:In den Einstellungen der Creative Cloud überprüft, dass die Adobe Fonts aktiviert sindMich ab- und wieder neu angemeldetDie Creative Cloud komplett deinstalliert und wieder neu installiertDie Firewall ausgeschaltetMein Antivirenprogramm entferntEine andere Internetverbindung getestet (Wi-Fi Stick statt LAN)Den Windows Font Cache bereinigt und natürlich den PC jeweils neu gestartetDas neueste Windows-Upgrade installiert. Nichts davon hat etwas bewirkt, auch der Adobe Support ist leider mit seinem Latein am Ende und konnte mir nicht weiterhelfen.Als ich die Creative Cloud testweise auf einem ande

Subject says it all. I use symbols OFTEN for tech pack creation.  When moving these symbols, all the elements break apart.  I have been using a 1+ year old version of Illustator that seems to be OK, but that version is no longer available to download in the CC options.  Please focus less on Ai, and fix these core bugs in your expensive software. 

Hi everyone,I am experiencing a critical bug with the Symbol feature in Illustrator and wanted to report it.My Workflow: I am designing packaging cards that share the exact same layout but have slightly different content. To do this efficiently, I use Symbols that contain multiple objects.The Issue: After placing a Symbol on the artboard, when I move it using the Selection Tool (the black arrow), the positional relationship of the multiple objects inside that Symbol completely breaks. The objects shift to unintended positions, destroying the layout. Additionally, this layout corruption cannot be undone using the Undo command (Cmd+Z / Ctrl+Z).Temporary Workarounds I Found:Replacing the Symbol: Select a different symbol temporarily, and then switch back to the original symbol. This restores the correct layout.Avoiding Symbols entirely: Stop using the Symbol feature and expand everything, which defeats the purpose of my workflow.Finding and correcting these broken layouts manually by eye

Ich habe meine Datei in Adobe gelöscht, und leider wurde sie auch aus dem Speicher meines Handys gelöscht.Kann ich sie jetzt wiederherstellen?

I have been happily using Acrobat DC Pro for at least a decade and have always been amazed at its efficiency and effectiveness. Until this week. All I wanted to do was combine two appropriate documents to create one new one. I haven done that before many times. It would not do it and told me I had a new version of DC on my computer that apparently is DC (Continuous) which I have to use. First problem then was I had never heard of this version and certainly didn't install it. I went hunting in my apps and found I had 64 bit version installed in my computer (1.14GB) in the list of installed apps.  It was dated May this year. Okay, so perhaps it came in as an update to DC (2015). The issue now is I can't find any way to start Continuous to discover how to do a job that I could - until this week - do easily with my good old DC version 1118-1008-8043-9167-4006-4905. Please help me start this Continuous version, or tell me if I can get rid of the upgrade so my earlier version works as usual.

My Lightroom is not starting after latest update.  When I click, it shows the starting then nothing open.  I couldn't find any crash logs.  All I got some sigkill event.    026-07-26 22:09:08.423917 (gui/501/application.com.adobe.lightroomCC.192596935.192598196 [1653]) <Notice>: Successfully spawned Adobe Lightroom[1653] because launch job demand2026-07-26 22:09:08.462909 (pid/1653 [Adobe Lightroom]) <Notice>: uncorking exec source upfront2026-07-26 22:09:08.462922 (pid/1653 [Adobe Lightroom]) <Notice>: created2026-07-26 22:09:08.561368 (gui/501/application.com.adobe.AdobeCRDaemon.192597862.192609603 [1541]) <Notice>: exited due to SIGKILL | sent by Adobe Lightroom[1653], ran for 148473ms2026-07-26 22:09:08.561386 (gui/501/application.com.adobe.AdobeCRDaemon.192597862.192609603 [1541]) <Notice>: service state: exited2026-07-26 22:09:08.561393 (gui/501/application.com.adobe.AdobeCRDaemon.192597862.192609603 [1541]) <Notice>: internal event: EXITED, co

Hello, I am getting the following error: I will work on a file and save it. And when I try to re-open the file I will get this error. I am saving my files on a server. Also I do not want to keep moving my file from the server to the desktop and back to the server everytime.