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I am trying to see how I can support. I feel someone in my company did this by mistake but we’d like to reactive for the remaining period. I’ve attached the refund credit notice received.

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Administrators need Acrobat Sign Solutions for Enterprise to create workflow templates, but do users also need this license to start workflows?Can we just purchase Acrobat Pro licenses for users who won't use the created workflows or who will only participate as approvers/signers in it?

My audio is consistently exporting quieter than my timelines. To test this I imported a wav file,created sequence from the file so all settings match, made sure audio clip mixer is 0, made sure audio track mixer is 0, matched sequence settings to export settings, (mono staying mono, matching hz, matching bit rate, etc) ensured effects were off (like loudness normalization being off) exported wav to same settings as original file. I then re-import the newly exported file into Premiere and it is 2-3db quieter than the original.Please help. Thanks!

Hi, With an educational licence for Adobe Creative Cloud 'CCE All Apps for K-12' Is it possible to use the ChatGPT 'Adobe' Plugin? The issue is when a user tries to install the Adobe Plugin with ChatGPT (Free Tier) it prompts you to sign in, once you do this the following message is shown: 'Your organization does not allow access to third party applications.' I have looked in the Adobe Admin Console and cannot locate an option to allow/configure this under:Admin Console → Products → App Integrations.  Enter Account DetailsMany Thanks

I purchased a subscription and it had free trail i used only one time to try if it feets my need i am not planning to use it i was charged and i want my money back because i am not using it 

Con las últimas actualizaciones del programa, si o si y constantemente, cuando coloco, inserto una imagen en mis documentos, el cursor empieza a dar vueltas como si estuviera realizando algún proceso. No cambia, no se arregla, puedo seguir manipulando objetos y textos, pero estos no aparecen, ej, copio y pego un texto y pareciera que se realiza la acción, pero no se despliega nada.Cierro el documento y el programa se queda congelado, no se puede cerrar normalmente y tengo que resetearlo desde el administrador de tareas. Solo así se vuelve a resetear y funciona bien hasta que tengo la necesidad de colocar otra imagen y pasa lo mismo y lo mismo y lo mismo.😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤

I've followed all the suggestions made by the virtual assistant and other AI, but my InDesign still freezes whenever I place an image. Any image, large or small, png or jpeg. I have reset all preferences and checked RAM and CPU - all good. 

I was wondering if we are the only ones in the world experiencing this.6 workstations, each with different settings/customizations, yet all 6 have the same problem.InDesign starts showing the loading circle, as if it is doing something, and we are unable to select any object. Some parts of the application are still somewhat usable.We find ourselves restarting the app 10 times or more per day, and, of course, restarting the application is not as simple as pressing the "X" button in the top-right corner because it doesn't do anything. We need to open the Task Manager and force-close InDesign every time. We restart, and here we are: after a whopping 10 minutes of work, we need to restart the s***t application again.We've already tried uninstalling and reinstalling it, deleting all preferences and scripts, and installing it under another user account.

Since version 21.4.1 it doesn’t take long and an InDesign session won’t work without problems anymore. I drag an image in a window or change text in a textfield and the cursor turns into the “busy” symbol (revolving circle). It doesn’t turn back into a normal cursor anymore and all functions seem to be restricted. The program seems to be busy with something.I also cannot close the app the normal way. There is a warning window opening up when trying to do it via menu. But this window closes itself after a second and I cannot read what it says.The only way to shut down the app is by opening up the task-manager and close it with “end task”.I am working on a windows 11 x64 system.

This is happening all the time i’m running the most up to date version and most up to date version of windows. I acces files on drop box could this be causing the issue?

I just noticed that I was charged for your services during July and August ,I don't use your services during that period and I am sure that when I did , I used the free of charge servicesObviously I cancelled the subscription but I want to be refundedIs there a link where I can make a refund request ?

InDesign is doing this semi freeze thing when I place or replace images. Random images and random formats. The background task hoop turns on and I can do somethings sometimes but not always. If I close everything then close the program there is a message but it's up for a half a second, disappears and then a new start window opens then refuses to do anything else. I have to "End Task" to get it to close. I've deleted tempfiles, uninstalled and reinstalled, turned off GPU, and did that Ctrl + Alt + Shift thing.

I would like to change my payment date to the 29th of every month without cancelling and resubscribing again

I recently made an update, to my mac after which i am unable to launch my Lightroom Classic.All the other apps i have installed is working except for the light room classic

Uso premiere 2026, ao importar um projeto de transição aparece uma mensagem de que filtros de vídeos estão ausentes. O projeto abre mas não é possível usas as transições, esses efeitos vem fechado bloqueados. A mensagem que aparece ao abrir o projeto é essa da foto

I was actually editing a PDF document and I finalised typing and went on to for the edit however suddenly a message pop up dating that the work couldn't be saved and the app crashed by the way I am using Adobe acrobat on my tablet. Now I cannot recover the work I completed by editing and that's a very Grave loss please help. Thank you

I’ve had an issue with Adobe Acrobat where I open a PDF and the application window doubles in size. I close the PDF, open another PDF and its even larger. Eventually after a couple opens, the acrobat application window is full screen, although not “Fullscreen” its fully maximized to where I need to grab the corner with my mouse and manually resize to a typical document window size. This is happening from a closed instance to opening a PDF. If I only close the document (tab) and leave acrobat running, its fine.This is happening on my Windows 11 Business edition (Surface Pro 11). I have since recently restored/factory reset my Surface with a fresh reinstall of Windows 11 Pro/Business. Fresh installed Adobe Acrobat and the symptom is still happening. It was happening before and after a fresh windows install. I have the latest version at 64bit 25.001.21184.I have AI searched for a solution and they didnt help resolve it. Anyone have any ideas or having the same problem?

[PII removed by moderator]Dzień dobry, zakupiłam premium kilka dni temu i nadal nie działa mi ta funkcja. Zawsze od razu po zakupie działało a teraz kilka dni i nic. 

Hi Adobe Community!My name is Jerry, and I’m new to this platform. I’ve recently started using Photoshop and would love to learn more about its features and tips for beginners.If you have any advice, tutorials, or resources to share, I’d really appreciate it. I’m excited to connect with others and improve my skills with your help!Thank you!Jerry

AI models for image generation are not working. I keep getting the error message, “Something went wrong. Try again later.” I’ve been trying since yesterday, but the issue still hasn’t been resolved. The only model that seems to be working is the Firefly model. This is my 7 days trial, and so far I've not enjoy the experience. 

Affects: Indesign 19.5 and 20.0.1 (across iMac and Macbook Pro)Steps I tried to resolve issue:Reinstalling latest Indesign (20.0.1), restarting my iMac, reverted to a previous version of ID (19.5), copied the file to my desktop to open from there, started a fresh document and tried to create new Styles (doesn't let me), opened another document which has styles that worked (they also don't work any more), deleted preferences, and finally I have updated my iMac and that hasn't fixed it either.Expected result:Font Styles panel should work as it should be (and as it did 3 days ago before the weekend. Have no idea what has changed!) in that you click on a Style and it applies it instantly. I should not have to Right Click/Apply Style. Actual Result:Cannot select or apply styles from the Style panel. Clicking on the style in the panel makes the selected item flicker, but nothing gets selected or applied and it stays the same default font. I can only change the style if I right click on

I have reached a breaking point with Adobe software. It is now using so much memory any time that any time I launch an application I can barely get any work done at all. The apps are slow, they lag, they stop responding. I can’t have more than one Adobe app open at a time.Even now, with InDesign sitting idle it is using 2.09 GB. And Photoshop with a file open that is 181 mb is using over 30 GB!!This started when I upgraded to Tahoe. The memory problems and slow downs were unbelieveble so I switched back to Sequoia. That seemed to ersolve the problem for a short while but it is now worse than it has ever been.Please let me know what kind f info you need from me to help with this issue. I’m posting some screen shots that might or might not be helpful--I’m just guessing because I don’t know.Please help!  

HelloI got very bad support and want to complaintattached the chat with him from your website https://screen.share.adobe.com/session_download?lsid=l%3D283466c079474822bd4c29dedf934f6d%3Bh%3D355fa5772ae06f00657ff94f694b208b6de14881%3Bt%3Dsd%3Bm%3Dchat&dl_action=chat&view=1

Bonjour, je souhaite résilier mon abonnement comment faire?