Solved

Lately I have been experiencing unfamiliar behavior animating still images.  Currently my issue is after defining keyframes and moving the image in the Program Monitor.  Typically I would click on “Motion” and move the image without a problem.  But now when I try to do that the image won’t move and a bounding box appears outside the image.  See screenshot. The only way I can move the image is by moving the bounding box.  It’s not impossible to achieve the result I desire but it’s somewhat more difficult, less intuitive and less familiar.  Why can’t I click and drag on the image inside the Program Monitor and move it that way? 

Hi,since yesterday i can't connect to my account for buy one videowhen i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginxsomeone can help me ?cdly

i have a serial number supplied in 2020 to me for my cs5 and I am unable to download as I moved to a new computer as the old computer died.  How do I access?

アカウントの「ログイン中のデバイス」について。同じデバイスが２つ表示されます。なぜでしょうか。使っているデバイスとアカウントは共に一つです。添付画像の三番目の「Creative Cloud」はアプリからのサインインだと思うのでそちらは問題ないと思いますが、一番目と二番目は同じデバイス、同じOS、同じアカウントです。日付も毎回同じです。 以前、不正が確認されたとのことでCreative Cloudの契約を破棄されました。こちらは不正について身に覚えがなく不正の詳細は教えていただけなかったため、再開にあたり少しでも不備がないか心配なので質問いたしました。

I need assistance to add this product to my Adobe account

Hi , can you please help me erase the whitepaint from a screen shot to reveal what is there ? thank you in advance. 

Premiere ProでYouTube動画やSNS向けコンテンツの動画編集を行っています。これまでBGM素材探しに時間がかかっていたため、最近日本語対応のAI音楽生成ツール「Songin AI 作曲プラットフォーム（ https://sakkyoku.ai/ ）」を使って、テキストやプロンプトからオリジナルのBGMやインスト音源を自動作成してタイムラインに組み込んでいます。商用利用可能なAI作曲ツールとして著作権フリーのBGMを簡単に用意でき非常に重宝しているのですが、Premiere Proのシーケンス（48kHz / 16bit等）にインポートする際、音質劣化を防ぐためのベストなオーディオ書き出し設定やラウドネス調整（オーディオトラックミキサーでの調整）のコツがあればご教授いただきたいです。また、皆様はPremiere Proでの動画編集において、YouTube動画用BGM作成や効果音の制作にどのようなAI音楽ツールやワークフローを活用されていますでしょうか？アドバイスや普段の工夫などがあればぜひ教えていただけますと幸いです。

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quisiera que me cancelen totalmente para que no me sigan cobrando y me devuelvan el dinero que debitaron hoy

Hello Adobe Stock Community,I would like to clarify how to label this type of submission for Adobe Stock.Workflow:A Gemini-generated image was used only as an external visual reference. No AI-generated elements were imported into the working file. No image trace was used. The final artwork was redrawn manually from scratch in Illustrator as a fully editable vector.The AI image was used only for reference, similar to using a photo or sketch as inspiration.In this case, should the “Created using generative AI tools” box be checked when submitting the vector to Adobe Stock?Thank you.

Where can I find Customer Care case. Adobe have closed a case without solved my isseu. In the email Adobe say that I can follow my case, but it's nowhere to find.

I have Creative Suite Pro. For some reason I purchased a license for InDesign as well, which I obviously don’t need since it’s part of the suite. If I drop the InDesign license, is it going to mess with the projects we have in progress? Before I remove it, I want to make sure otherwise my designer will end me.

I’m tearing my hair out - after updating yesterday I can’t seem to generate any previews at all in LRC. When I try to create them it seems to stick on the 5th photo for some weird reason. I’ve tried generating previews for a few different selections and it always sticks on 5.  Troubleshooting already tried:Purged Camera Raw CacheDeleted and rebuilt the Previews.lrdata fileConfirmed adequate free disk spaceDisabled "Use Graphics Processor"Ran File > Optimize CatalogRemoved and reimported the photosTested in a brand-new, empty catalog — same stallFully uninstalled and cleanly reinstalled Lightroom ClassicConfirmed no third-party antivirus interferingGranted Full Disk Access (fixed it previously, but issue has returned)Checked Console.app during the stall — no Lightroom-specific fault, only routine macOS system activityThe only thing that seems to work is going back to an older version of LRC (currently using 15.2.1). That seems to work perfectly fine - but my current catalog has been

3 problems to report:1) Ever since I updated creative cloud a few weeks ago, now the dropbox desktop icons (for dropbox desktop app) have disappeared. And I went over it with dropbox and they instructed me to go to System settings on mac → general → Login Items & Extensions, and scroll all the way down to the “extensions” section and find where its says “creative cloud” and hit the circle i icon, and toggle on and off “file provider” then my dropbox desktop app sync icons come back. Dropback says creative cloud is notorious for hyjacking desktop icons. I must note this fix is temporary and resurfaces later. I’ve provided a screenshot below of what the dropbox desktop app sync icons look like. 2) Ever since I updated creative cloud a few weeks ago, my external hard drives on the left hand panel are defaulting to the creative cloud app. 3)the authenticator app on firefox. when im on firefox it asks me to type in a number but doesnt give me a box to type it in. but when I go to safari

Working with latest version of PS for the PC.  Used Bridge to open jpgs in PS then tried to automate PDF presentation  and initially got a PDF with nothing in it.  Tried again and got a series of error messages 1) unable to open file for writing.  It may be locked or unavailablefollowed by2) Cannot complete your request because of program errorfollowed by 3)PDF presentaiton could not be created. This happened irrespective of whether I used bridge to open the jpgs in PS or I did it through PS

I have tried all solutions found through google and used the adobe cleaner to do a fresh install of premiere, nothing seems to get this DLL to load properly. I do have an active Adobe CC subscription as well. OS: Windows 10Version: Adobe Premiere Pro Version 15.2.0 (Build 35)System: 1700x 32gb RAM RTX 3070rakcFootage form Canon R5: H.265 4:2:2 10-bit UHD 4k @ 59.94fps

Hello,I'm posting here because I haven't been able to resolve this through phone/chat support and wanted a written record while I keep trying.What happened:On June 1, 2026, I purchased a full annual Adobe license and was charged the entire year's fee upfront. I used the subscription normally for about one month. At the end of June 2026, my account was suddenly blocked, with no clear explanation given. It is now mid-September 2026 — the account has been blocked for roughly 3 months, and I have received neither: An explanation for why the account was blocked, nor Any refund for the unused portion of the subscription (approximately 11 of the 12 months I paid for). What I've already tried:Adobe Hong Kong support phone line The official contact/support page (helpx.adobe.com/hk_en/contact.html)Neither has resolved the issue so far.What I'm asking:Could someone from Adobe explain why the account was blocked? If the account cannot be reinstated, I would like a prorated refund for the months I

J,ai déroulé tout le menu mais l’option n’apparaît nulle part 

i am not able to buy credits for firefly as its showing again and again something went wrong and just because of this my project is getting late  

Is there a way to prevent the left side menu from going back to the main Edit Page menu every time? If I select a shape from the Elements menu and edit such shape (going into the shape edit menu), when I leave the shape edit I expect the menu to go back to the Elements menu, not the main Edit Page menu, which has absolutely nothing to the with the actions I was just doing.This is very upsetting UI, guys. Is there a way to prevent this from happening with the existing configuration? I very much appreciate any input.  I have added to screenshots to illustrate my point. 

I have installed Adobe acrobat reader on my Mac. When no PDF files are open, I see it automatically opens a “welcome” screen, the default page being the Recent tab. This tab contains advertisements which I don’t like so I would like to hide this tab or perhaps the whole default screen When acrobat reader launches. Can I find a setting to do that in the preferences? Architecture: x86_64Processor: IntelBuild: 25.1.20643.0AGM: 7.1.17CoolType: 10.0.7JP2K: 4.0.2.54782

Photoshop is stuck on ‘cancelling’ in Creative Cloud so I can’t install the program or update.

The month is new. My credits should have reset. Instead I see “Unable to load section. Retry” where my points should be. In photoshop, I see, “IMS Token Invalid of Expired. Please restart Photoshop to refresh your session.” And yes, I’ve restarted many times.I can see Photoshop made what I asked it too, but I cannot view it or open it. So I know I do have enough credits, as it made the image. I have cleared my cache in Creative Cloud & Photoshop CC. Everything is updated. I have signed out & signed back in several times. Help?

"Play audio while scrubbing" turns itself off every time I close Premiere pro. So when I start the programme, I have to tick the empty box.Why?I use PP 12.1.2

Hello! Can anyone please help me, I have a subscription of Adobe creative cloud on my desktop, i want to use it as well in my ipad but when I look for the Creative Cloud on the app store I cannot find the app. Now I have trouble on downloading Photoshop fonts for my ipad cuz i don't have a Creative Cloud on my ipad, and the tutorials are telling me to use the Creative Cloud App on the ipad to be able to download the fonts for my Photoshop ipad. Can anyone please answer my concerns? Thank you