Resuelto

I’ve been using Lightroom since the Windows public beta prior to the v1.0 release.   Now I rely on the LR Mac desktop app (not LrC) with 65,000 images in my catalog.  As a retired software product manager, I’m always thinking about ways to improve application usability.  Given that, I’ve attached an assemblage of minor enhancements I hope you'll consider for future releases of the desktop app.Thank you, Steve www.luceeparole.it 

Hi everyone,I have an issue with my contributor profile. It's not visible to the public at all. When I try to view it from the dashboard it says there is no results.Does anyone know how to fix this?

I have been working with After Effects for six years and haven’t seen this before. This project has six compositions. The timeline on five of them work as normal, all the collateral is listed on the left and there are horizontal bars for all them in the timeline. I can sweep through and view the composition.One of the compositions has all the collateral listed on the left side. The timeline is showing time but there are no horizontal bars showing when a piece of collateral appears/disappears. There are numbers listed down the side. You can sweep through the timeline and watch the preview but there are no bars or graphics in the timeline. How did this happen and how can I get it back to normal view? 

I am trying to cancel a free 7 day trial. the link to manage plan works but then the link to cancel does not work. It seems impossible to ask anyone for help other than here, which is very poor service.

I have had a Student and Teacher subscription for years as an instructor. I just got an email from Adobe telling me I have “graduated’ and will revert to the regular plan. I went to verify my ongoing status with SheerID but it wanted student details although I am (and have always been) a professor at a University. Writing to Sheer Id they replied:Please be advised that SheerID is unable to modify the affiliation type on an existing verification request. To verify your status as a professor or teacher, you must submit a new verification request with the correct educator affiliation....and they provided a step by step to buy a new/correct subscription and re-verify. Following those steps the system will not let me proceed  because it states I already have Creative Cloud Pro. Who can I contact to help me get through the Verify process?

Hi I'm still a student enrolled in classes but my plan seemed to increase by 3x ($21/m -> $61/m) after this annual renewal. I will be a student for the next 3 years so how do I prevent an unjustified increase in price, and can I please have the excess refunded. I don't understand why Adobe cannot even send you a warning email let alone an invoice to warn you of these things.

My team has reviewed the document and the comments are showing in review but none of their highlights or pins are showing. I've signed in and out, restarted my computer, etc and it has made no difference. It isn't showing on their end either when they open the review link. It's like they disappeared. Below is a screenshot.  

I need to contact support! I tried to pay for a subscription but didn't realize the email address was incorrect when I entered my card details. I can't access that email, and I'm about to be charged; how can I cancel the subscription without accessing the account so the payment doesn't go through?

Je suis facturée tous les mois de 23,99€ mais quand je vais sur mon compte ADOBE/ACROBAT, oil me dit que je ne suis pas abonnée et me propose uniquement de m’abonner.Avez-vous une solution ? Est-il possible de joindre un humain et si oui à quel numéro ?Merci de votre aide

trying to reinstall Adobe Acrobate X Pro to my computer that crashed.  On the install it says I have used my aloaded 2 installs.  I do I now install the program again to the same computer?

I want PDF files of my Gmail account to keep maintaining reports of court documents. I face challenges in making PDF every day in my Gmail account because Gmail does not allow me to make PDFs in batches, which becomes frustrating when I need to submit more than thousands of pdf file to the courtroom. So, is any one know the easiest way to create schedule automatic email backups in PDF format? Please suggest!

I have a Mac M1 Pro with 32GB Ram and 1 TB SSD (300 GB available) and Tahoe 26.5. When I open Illustrator and Photoshop at the same time, the CPU ramps up almost to the max and the fans turn on. Working in either apps becomes very sluggish and unresponsive, even with small and simple files. When I pair Photoshop with any other Adobe app, the problem doesn’t occur, only in combination with Illustrator. So the latter seems to be the culprit. This is very frustrating, because I need to keep several apps open for my kind of projects. Can anyone help me here please?

I am using Creative Cloud Enterprise through my organization. I need to edit a PDF that is in my cloud, but the web version of Acrobat Pro will not allow me to edit the file. When I try to install Acrobat Pro through the Creative Cloud Desktop, the app gives me a little notice that says "we're sorry this is taking longer than usual..." and eventually the install will fail.There are no versions of Acrobat already installed or partially uninstalled. There are no extra folders in the Adobe folder that should be deleted. Restarting the Creative Cloud Desktop app and my laptop changes nothing.A friend came over and said the install log contains the following information:Exit Code: 7Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...-------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Acrobat 26.1.21691.0 Adobe Acrobat\Setup.exe_26.001.21691 -----------ERROR: DW0

I'm designing a broadcast package, and it requires animating a blur over the background underneath the title animation.In After Effects, everything looks great, but as soon as I export the Mogrt to Premiere, only the title animation works.The adjustment layer to blur the background is apparently not recognised.  My suspicion is that the Essential Graphics Mogrt is rendered as an autonomous clip, therefore ignoring any adjustment layers that would apply to footage outside of the Mogrt.   Since this Mogrt is to be distributed to and used by several different production companies, having them animate the blur in Premiere themselves is NOT an option, as this would result in random and different end results, depending on how they feel fit to apply the blur.Is there a way to automate this process, preferably linked to the timing of the Mogrt?

I try to install Adobe, but I have the  problem that it won’t do so

I would like to cancel my subscription by cancel my plan before payment due date, but no response and page is freezing

I’ve been getting double billing for a Plan I subscribed to. I only have two devices connected using one plan, I paid for just one plan but I see two plans on my account, why is that? where can I get support, I need to be refunded, because the other plan just appeared since day one, but I just realized I’ve been getting double billing.  

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing. However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹62003. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from

Since using Creative Cloud apps 2025 and 2026 for Windows like Illustrator after a few seconds, I can't manipulate objects on the canvas/artboard. This also happens in Photoshop, After Effects and InDesign. However, when I use Illustrator (Photoshop, After Effects, InDesign, etc.), I have no issues. For example if I import an image in Illustrator, it will initially allow me to move, scale, etc. However, after a few seconds, I can’t select the object nor manipulate (scale, resize, etc.). If I close Illustrator and reopen, I am able to manipulate for a few seconds and then it stops allowing me to modify. This behavior persists in all the Adobe apps in Windows. I have tried uninstalling and reinstalling various versions of the CC apps. But the same behavior occurs. Because I have a Mac, I switch over to my Mac. However, my main workstation is Windows-based.

I had cloud storage exceeded on Lightroom mobile which stopped me from downloading / editing new photos. After deleting a large selection of photos, still the name issue. I thought that they might be in a deleted section somewhere. I connected to Adobe on my PC and found the deleted files. I permanently deleted them all, which should technically free up some space. But even after waiting for 2+ days on WiFi to let it sync, I still have the same issue. Can someone help ? 

Is there a way to disable Generative AI within Adobe Acrobat Reader on Intune managed iOS and Android devices?Documentation I’ve been able to find on available App Configuration hasn’t been updated since 2023:Intune Deployments — Acrobat Mobile App DeploymentSame problem can be solved on Windows with a Regkey edit - Disable the AI Assistant on all Organization | Community

The width and height are changing proportionately when not linked.  Is this a glitch?  Has anyone got a solution or had the sme issue?

I am experiencing unusually long export times in Adobe Premiere Pro, despite using a high-end PC with powerful hardware specifications. The rendering process takes significantly longer than expected, even for relatively short and simple projects. System Specifications:CPU: Intel (R) Core (TM) i9-14900K 3.20GHzGPU: NVIDIA GeForce RTX 4070RAM: 32GB DDR5 6000MHzStorage: WD-BLACK SN770 1TBOS: Windows 11Premiere Pro Version: 25.1Media Encoder Version: 25.1 Project Details:Resolution & Frame Rate: 4K 50FPSCodec Used: H.264Effects & Plugins Used: Premiere composerFootage Type: MP4 Troubleshooting Steps Taken:Updated graphics drivers and Premiere Pro to the latest version.Cleared media cache and preferences reset.Tested different export formats and bitrates.Checked CPU & GPU usage during export (low utilization observed).Disabled any unnecessary background applications. Expected Outcome: Given my hardware capabilities, I expect Premiere Pro to export my vid

Hello,I would like to delete my Adobe account and data. I have no subscriptions. I have tried using the “Data and privacy” section, only to get a red triangle and an error. The chatbot does not help and the agents only refer me back to the “Data and privacy” section or just leave the conversation.RED TRIANGLE ERRORSCan I get my account and data deleted please?

I am migrating to a newer version of Premiere Pro on my MAC (14.1 to 24.6.1). I want to backup /migrate ALL Settings Presets. There are two folders to copy from the older version. I know the first file location, but can't find the second on my Mac. First folder: Users/<username>/Documents/Adobe/Premiere Pro The second folder I am un sure, the tutorial I followed gave me a PC folder path: %AppData%\This is the YouTube tutorial I am following.What is the second file location for Mac. I can’t find the folder. Also any other steps I should take to migrate from ? Thank you.