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Quero meu dinheiro de volta, paguei a mensalidade para conseguir gerar videos, e no entanto o que vem acontecendo é que além de não gerar os clips, ainda assim consome meus créditos, e quando faço no plano diz que não atende as diretrizes ou que não esta funcionando… ou seja, estou pagando um serviço que não funciona, por isso quero cancelar minha assinatura e meu dinheiro de volta.

Hello, yesterday I purchased the platform for 9.99 and I cancelled the subscription in the afternoon because did not met my expectations, no refund, and no credits available, basically you took my money.

I can't find my invoices in the billing section. It just doesn't show any payments/invoices.I need them for my companies accounting but nothing comes up.Please send me the invoice for the most recent billing ASAP!

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

With the latest Bridge update, I see that the keyboard rating method now required me to hold the command key (Mac OS) and then a number 1 to 5.  Previously it was simply just the number.  Seems simple, but my habit is strong and this is a nuisance.  How can I set it to just require the numeral keys?  Thanks.

Everything seems to work fine for basic editing, but I'm starting to notice some inconsistencies when working between the two apps.A few things I'm specifically unsure about:When you send a project from Firefly Boards to Premiere Pro Beta, do all the assets, sequences, and metadata transfer completely — or are some elements missing or broken compared to opening in the stable version? Has anyone noticed timeline or color grading differences when the same Boards project is opened in Beta vs stable Premiere? Is there any official Adobe roadmap that confirms when full Boards support will land in the Beta channel?I've already tried reinstalling the Beta and making sure Creative Cloud is fully updated, but the behavior still feels inconsistent.Would love to hear from anyone who uses both tools regularly in their workflow. Any tips or workarounds are appreciated!

recently had a new hard drive added to my computer. Unfortuntely I lost my Adobe Photoshop CS6 program. I want to reinstall it on my computer and need the full serial number. Adobe is supplying the serial number less the last four numbers. I need these numbers to  do the reinstall. I am told that these numbers are hidden somewhere. Anyone who knows how to find them please share the answer with me. 

Firefly Image 3-5 is not generating images and displays the error message: “Something went wrong. Please try again later.” This issue has been occurring since 8/20/2026.  

During the AI-generation of a video using Kling 3.0 I submit the first frame for it and the prompt. The AI starts to generate the video, but after couple minutes it gives out an error, saying it is unable to download or show the created video. No credits are spent on the unsuccessful attempts. The problem is staying for 4 days now.

 Is there a way to cancel my plans without pay the canceling fee. it is lot of money just to cancel it and i dont have the money but if i let my plans then i will always have to pay for something that i dont want.

에펙 재생 스페이스바 누르니까 손툴로 바뀌는 현상이 있습니다.오디오 하드웨어 설정과 키 변경, 프로그램 재설치도 해보았는데 그대로 입니다.손툴로 바뀌다가 선택도구로 바뀌고 미리보기에선 재생 표시로 뜹니다, 그리고 타임라인에선 재생바가 그대로 입니다.해결방법 알려주시면 감사하겠습니다.

No matter what; even if I create a new document with a few squares, and select one of them, Start Global Edit returns: “Global Edit is currently not supported for more than 1000 highlighted objects.”Looks like an awful bug to me, so what do I do?macOS Tahoe 26.5.2, Ai 29.3.1

Please add a preferences toggle that keeps the active path/drawing tool engaged when a user switches to the zoom tool or uses zoom commands. Constantly losing the active anchor point during view changes slows down my drawing workflow.Again, I just want to be able to zoom and have the path still active instead of having to click on the most recent anchor point to reactivate it. Also, make the hit box bigger for users with a wacom stylus. Thank you!

I need some hand-holding please.I just exported to pdf, and got this message, and would be happy to fix it if I had a clue what to do:The document's transparency blend space doesn't match the destination color space specified in the Export Adobe PDF settings.To avoid color appearance changes in the PDF, click cancel and change either the document's transparency blend space, or the destination color space.  Can you please translate that into English and tell me what to do?

In V2 I have a moving ball in a clip with some camera movement. I can track that ball easily with an object mask.In V1 I have a .png of an apple.I could use Opacity or an Ultra Key with that mask to make the ball transparent and position and scale the V1 apple to fit the V2 “hole”. That’s an OK method for one frame but what I want to do is to automatically let the apple position and scale in V1 follow the mask I have in V2.Is this not possible in Premiere? No keyframes worth trying to copy are in the mask. Mask properties are all in Tracker and I cannot copy those keyframes to the V1 Motion or a Transform effect.As of now Im manually keyframing position and scale of the apple to follow the ball and its too much work and not looking good./G

white screen pops up when i try to install any adobe app/adobe creative cloud. already tried to go into internet options and enable internet zone options/set it to medium and restart, nothing works

I purchased Photoshop, Illustrator, and InDesign 2026 software that was advertised as legitimate.I received an invoice, product keys, and links to the installation files.It turned out that none of the products were legitimate versions.I initiated a chargeback with my bank, but the seller’s bank rejected the claim, stating that they did not consider it justified. My bank advised me to obtain stronger evidence.For example:A response from Adobe Customer Support The results of an Adobe license verification An email from Adobe confirming that: the product key is not genuine, the license is unauthorized, the software is not intended for official Adobe use, the key has been revoked or blocked. Additionally:An Adobe Support chat transcript An Adobe Customer Support ticket The results of an Adobe technical investigationIn addition to the above, screenshots showing errors related to the license.For example:“License invalid” “Authentication failed” “Non-genuine Adobe software” “License revoked

Me gustaría cancelar mi cuenta de adobe, pues actualmente no me han estado saliendo trabajo de fotografía y me gustaria activar la despues cuando tenga flujo de trabajo, se puede ?

Hello all,Today I am facing a completely new issue, at least for me: my boo document is open, I work on it, add some body text and photos, but when I try to save, Ctrl-S doesn’t work, and when I open the File menu, all Save options are grayed out.InDesign knows that my document has been modified, as you can see from the little asterisk in the attached screen captureA.When I try to close the document, InDesign asks logically if I want to save it, but when I click Yes, it tells me that it “cannot save the document”, without any explanation (see captureB attached).I am quite puzzled and would love to hear your ideas and suggestions.Many thanks in advance.Dominique

I am having trouble with Adobe Digital Editions. I am not receiving the OTP when trying to register with ByteBooks. I am an avid reader and I own an old Kobo. I can’t put the library books that I’ve borrowed on my Kobo without ADE. I have been having issues with this for nearly two weeks. The support from Wipro is absolutely woeful. I have had one reply in that time suggesting that I send screenshots which I’ve done but no reply since. I am getting very frustrated with this situation. I can’t possibly be the only person experiencing this. I just want to speak to someone. By the way, I have tried on my phone without Wi-Fi too. I have checked Junk and Spam but not one OTP has been received and yes I’m receiving them from other companies. 

I just tried to start CS6 - Indesign, but I'm told, that my license is used on more than two Computers. When I login to my Adobe-Account, the Licensenumer is not shown and when I try to register it, it is already registered. When I try to add the same licensenumer while startig the software, the numer is not valid. What can I do?

I can't deactivate my cs5.5 and cs6 programs on my old computer because it's dead and won't turn on. So installing on my new computer is stalled because it won't let me activate them until the deactivation is done. I was on chat with Adobe for a bit and they will try to reissue serial numbers for programs but I have to wait up to 48 hrs. they are both education editions. Any ideas on how to make them work if the reissue path doesnt work?HELPPPP???EditCheck for similar questions

The Take a snapshot tool in Acrobat is terribly awkward to use and frequently glitches. Usage: Right-click, Take a Snapshot, Right-click again, Select All, Right-click again, Copy selected graphic...then it usually doesn’t work unless you repeatedly left-click the screen until it flashes.Issues: Other than that being incredibly cumbersome, Acrobat also sometimes glitches to produce blank snapshots, unless you restart Acrobat altogether.

I have previously been able to apply these red boxes with rounded edges on my Android tablet. You could apply them everywhere and stretch them to the desired size and edit the lines. I believe the function was called Fill & sign. But now, after some update, the function is no longer available. I know you can make a sharp edged rectangle but I really liked the previous rounded one.I have tried reinstalling  previous APKs from 2025-2026 with no succes.Any suggestions?Samsung Galaxy Tab S5e, SM-T725, Android 11 

How do I move a project that I have been working on in Premiere Beta to regular Premiere?