Resuelto

Trying to save out some images from a slice with the export for web function but the software seems to be spitting out GIFs all the time. I've tried outputting JPEG and PNG but the export function will only give me GIF format files. Is anyone else having this issue? Edit: To be more clear, when I select JPEG it exports the images, but the file types are GIF instead of JPEG. This is the same for PNG.

Recently, when I open a fillable PDF in Acrobat, the font looks weird. It looks like this:I’ve noticed it on my work computers (using one of my Creative Cloud seats) as well as at home.  I need to fill out a W9 for a new job but don’t want to give it to them looking like this. Anyone have any suggestions how to make the text look normal (ex. Arial)?

Hi guys, I have taken the week free trials on the June 2. I cancelled it on the 3d June (next day). And I was still charged on the June 9. Please help to get refund and how do I make sure it is actually cancelled? Thanks so much 

Hello,  This is my 2nd day this week posting a very frustrating bug on InDesign and I consider this one far worse. In trying to figure out a bug with workspaces on Monday, I exported my current settings, reset InDesign preferences, and imported my settings back in.  I did not check the settings. I should have. The generate AI Alt-text box had been rechecked, and I had NEVER manually done that. I have recreated this issue more than 5+ in a row by: Resetting my InDesign preferences to the default and restarting. Reopening InDesign, checking off both Generative AI boxes in preferences Export those settings, reset preferences back to default on reset, and reopen InDesign When you reopen InDesign and import your preferences (they should be default with both Gen-AI boxes UNCHECKED), the “Auto-generate Alt Text when placing images” WILL BE TURNED ON EVERY TIME WITHOUT FAIL.I have a screen recording of this process working and showing that the boxes WILL check themselves upon importing setting

Why isn't there an option to "Replace" for Icons or Elements in Adobe Express like other images?  I do Marketing & Social Media content at a company with a large Inventory of products. I regularly do Product Spotlight posts where I like to use the same Graphic Template to simplify & shorten my Graphic execution timing. I need to replace/change information each time that is product specific like Multiple Key Features that I relate an Icon graphic to for each, which is multiple Icon graphics.  Without the "Replace" feature, I have to take more time to get the new Icon in the exact place, timing on the timeline & re-designate animations. Not a huge deal in scheme of things but would be a definite time-saver. Please consider. Thanks

I have access to premium generative AI features through my Creative Cloud plan but still can't access the Standardize Headshots option in the Firefly Creative Production presets.

Within the Adobe Sign Documents > Agreements > All section, I can see a list of all current documents that includes Recipients, Sender, Title, Status and Date Modified.  How do I download or export that agreement list to PDF, Word, Excel, or other text format?  

How do i cancel my plan there's no clear instructions on how it works 

On page https://firefly.adobe.com/generate/image?view=edit, I click ‘upload’ > Windows explorer screen opens correctly > I’m able to pick an image > I click ‘add’ > then nothing happens. The image is not added/uploaded. 

Recebi e-mail confirmando o cancelamento da assinatura, porém minha conta continua exibindo uma pendência de pagamento. Não consigo gerenciar o plano porque o sistema bloqueia alterações. Preciso que verifiquem o cancelamento já confirmado e removam essa cobrança pendente.

Getting an error message on unsupported video. The remove background tool is supported for video under 2 minutes. Is there a way around this? Why is there a 2 minutes restriction?

I always use adjustment layers to apply luts to several clips, or even a whole video. In the new color mode I cannot find out how to apply the luts to an adjustment layer, or change properties like contrast in the adjustment layer, only to clips. Thanks in advance!

Hello. When I place jpegs into frames grey lines appear over half the box. I have the highest quality view setting on. Has anyone experienced this before?        <Title renamed by MOD>

Since AUSST can use Apache or IIS, and run on Mac or Windows, is it possible to run it on a Linux web server that also runs Apache? I don’t have an extra Windows VM that can host this, but I could easily spin up a Debian or openSUSE LEAP Linux server to handle these duties. AlmaLinux would be second choice at this point and something that’s possible too. Thanks, Greg

When I try to delete certain pages, Acrobat DC won't let me, and I get this error notice: "One or more pages are in use and could not be deleted." I have tried the following:1.    Setting the setting "View documents in PDF/A mode: to "never" (from default "only for PDF/A documents")2.    Repairing installationNeither of those worked. I've searched the forums and this seems to have been a regular problem, but none of the recommended solutions work.Help!

I want to translate the old text into English, but the original text may have been converted to curves. I need to create a text frame of the same size (the exact height might be difficult to achieve, so the same width would work as well).I’d like the script to move the selected objects to the “old layer,” hide that layer, create a “area text box” of the same size in the original position, and move that text box to the “Text layer.”If possible, please pre-fill it with the letter “O” 

I’ve just discovered a bug in which the following workflow causes an error:-Create a layered Illustrator file-Place in InDesign-Select Object Layer Options and change layer visibility-Copy placed file-Paste on next page (file will appear low-res -Adjust Object Layer OptionsI then get the following message: I haven’t iterated through this to try to figure out other errors or a workaround.

Since upgrading to the 2020 Version of PP I'm regularly getting black frames at the ends of clips which didn't happen before.Happens on multiple machines, on my windows and mac systems. So far mostly happens to canon 700d footage.I can cut off the last frame and everything works again, but thats just very time consuming to get back to every clip after it is stabilized to check for the ending and if left in the render will fail. 

vandaag bij het openen van LRC geeft het systeem ineens een melding dat de bibliotheek niet is gesynchroniseerd. Het lukt niet om dit te activeren. Wat kan ik doen?Daarnaast een melding dat de LRcat wordt vernieuwd. Ontbreken nu een groot aantal foto’s in mijn catalogus. Wat kan ik doen. 

Les 2 dernières propositions sous forme d’image snt très floues et incomplètes

M3 Max, 36GB RAM. Illustrator uses 18–20GB while AIRobin uses another 16–20GB. Memory pressure turns yellow and swap climbs on simple files. Reinstalled Illustrator and reset prefs. Anyone else seeing this or found a fix?

How to refund

Hi.  I’m trying to generate an image and while it does turn it into a generative object, I can’t seem to access the slider bar whether I’m using regular AI or the AI Beta version (both up to date.)  How can I fix it?

元々作られたaiデータをイラストレーター開いて編集後保存した際に、finderのプレビュー画面で確認するとデザイン部分が黒く塗りつぶされます。元のaiデータはカラーで表示されていました。原因を探っておりましたが、どうやら編集した際にレイヤーを増やして、元々あったレイヤーを非表示にして保存すると黒く塗りつぶされるようです。度々こういうことが起きてしまうため解決策がありましたらご教示願います。

I own Adobe Pro 20.0.I have it installed on one laptop and want to put it on another.I can see the serial number on my account page. I downloaded the software from there.I have installed it, and now it says that it’s not the serial number for a qualifying product. But I do own 20 and this is the right serial number (number changed to all 9s in screenshot for privacy)Is it that this version is not supported, that I cannot install it any more?Or it thinks this is an upgrade? I’m not trying to upgrade.