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I have downloaded free trial of the Adobe Illustrator and when I tried to cancel it, it offered an extension of the free trial for another 7 days which I agreed. However on that day, they charged my credit card with name: Illustrator ADOBE.COM IE. I talked to the customer service and he said: "I have checked all my records and also with our Backend Team as well for you. Unfortunately, I regret to inform you that the charge matching the information could not be found. In this case, I would kindly request you to contact your Respective Bank at the earliest to Dispute this charge and request for Chargeback (Refund) from the bank. " I searched the web and many has the same problem. Is this Fraud commited by Adobe to knowingly charged our credit card even we ended the free trial before it ends? Anyone reported to the police?

In Lightroom Classic, one is able to see file attributes via the Loupe overlay but this functionality appears to me absent in Lightroom for Mac. Any workaround other than having to use the pane? I’d prefer to see the overlay when viewing images full screen.

½ the times generative upscale gets stuck and wont complete the process--cant even get to the screen to chese 2x or 4x

My script starts with changing the color settings in a file using loadColorSettings. Immediately after that, it starts processing the file. In version 28, the script works fine. Starting from ver 29 (also tried with 30, same issue), the script breaks after loadColorSettings. app.activeDocument becomes empty and i get the error “There is no document”. What could be causing this?try {var Lvis =[];var LP=-1;var $doc = app.activeDocument;var dot = $doc.name.lastIndexOf('.');var newName= $doc.name.substring(0, dot);bpc_Color_Settings= new File(Folder.userData+"/Adobe/Color/Settings/ISO%20Coated%20v2%20(ECI)-sRGB_bpc.csf");tmp_Color_Settings = new File(Folder.userData+"/Adobe/Color/Settings/ISO%20Coated%20v2%20(ECI)-sRGB.csf");if(bpc_Color_Settings.exists) loadColorSettings(bpc_Color_Settings);else alert_w("Color Setting for BPC not found!","Error");//The below loop does not start, because app.activeDocument is empty = "there is no document" errorfor (j = 0; j < app.activeDocument.layers.

When I click Generate, nothing happens and no error message is displayed. I still have available Generative Credits, and Text to Image works correctly. I have already tried Incognito mode and different prompts, but the issue persists. The problem started recently, although everything worked normally before.

Hey there!Few days ago I cancelled my Adobe Lightroom and Adobe Stock subscription, and today by morning i got charged 60 eur for Adobe Stock assets (which was cancelled already, i double checked in profile and with the chatbot). And because I don’t have any active subscription anymore, I can’t contact an agent and the Ai assistant can’t manage to help me. I’d like to get my money refunded.

Hi. My sister used my card for a free trial of the Adobe Acrobat reader app but didn't cancel it on time. I got changed for an annual subscription on June 5. I requested a refund through Google within an hour after the charge but was rejected. I tried searching here and saw the Acrobat Mobile cancellation form and filled it up but I'm not sure if the form was still working. Google said that I need to contact the developer of the app but I'm not sure how to do that. Can someone help me get my money back?

I’m on an M1 Mac running OS Sequoia.

I am trying to apply the channel blur effect to my clip but the option does not appear in my effects tab. Is there a bug removing some filters or was the effect moved someplace else?

Hello,I am trying to move my licensed copy of Adobe Creative Suite 5.5 Design Premium from my old Windows 10 PC to a new Windows 11 PC. I have a valid single-user retail license.Product: Creative Suite 5.5 Design PremiumPlatform: WindowsInstaller used: DesignPremium_CS5_5_LS4 (downloaded fresh from account.adobe.com today)What I have done so far:- Registered the serial number successfully at account.adobe.com – the product was recognized correctly as "Adobe Design Premium 5.5"- Downloaded the official installer from my Adobe account, provided after the registration- Ran the Adobe CS5 Cleaner Tool before installing- Installed as Administrator- Entered the serial number during installationThe problem:I used the LS1 installer (English International) which showed a green checkmark for the serial number during installation, but rejects it at first launch - "This serial number is not valid for this product" immediately when entering the key. The old PC is still running CS5.5 without problems

there is an issue while generating video with multiple images I have tried with different model like kling and veo but both failed (not sure) and now my generation history also has error output and its not opening anywhere though there is an error with output my credits got deducted from main balance and not reverted yet.

From my registered products under my account, I'm trying to download the English version of the Adobe Master Collection (English).For that you need to download a “.7z” file and assosiated “.exe” file.On my page, for alle languages both match, except for English.That should give a “MasterCollection_CS6_LS16.7z” and “MasterCollection_CS6_LS16.exe”, but instead the .exe is for another language pack (MasterCollection_CS6_LS4.exe)ANy idea where I can get the correct .exe file ?  

I'm trying to combine multiple files into one PDF. I have 40 individual pdf pages that I want to make one pdf that is 40 pages in length. I then want to edit that document, rotate pages properly and save it. Used to be a simple and straight forward process. What am I missing?I am choosing combine files to a pdf, but regardless of what I choose, it apparently creates a portfolio made up of individual documents. I also want to rotate pages that were combined (some of which were landscape), and there is no way I can see to do that without literally going into each document, rotating and saving.Any help greatly appreciated.

I have a question about Acrobat Preflight and JavaScript.I’m using the built-in Preflight profile “Convert to sRGB” from JavaScript via:Preflight.getProfileByName(“Convert to sRGB”)I noticed that the profile could not be found until the Preflight tool had been opened/added in the Acrobat interface. After that, the exact same JavaScript code was able to find the profile.Is this expected behaviour?Does the Preflight JavaScript API require the Preflight tool to be initialized in the user interface before built-in profiles become available to scripts?Or should built-in profiles always be available through Preflight.getProfileByName(), regardless of whether the user has opened the Preflight tool?I’m trying to understand whether this is by design or whether something is misconfigured on my system.

Hi,In Screenshot below, color profile is RGB but CMYK appears in Gradient Panel.How can I make RGB appear?Hosun  

Surface Laptop 13（Snapdragon X）でAdobe Expressを使用すると、画像が緑や黒で表示される。緑や黒で表示されるのは写真のみで、イラスト画像は正常に表示される。古いPC・スマホでは正常。Chrome、Edgeでも再現する。 

About a month ago, I was using Firefly with no issues. I took a short trip, and now that I’m back, I’m shocked to find that the platform has undergone some really disappointing changes.I can no longer enhance the image quality by spending an extra credit — a feature I regularly relied on.The tool no longer respects the composition or style images. Previously, I could upload a photo of a cat for composition and pair it with an impressionist painting for style, and the result would be that cat rendered in an impressionistic style. Now, it either generates a generic impressionist landscape or a distorted, unrecognizable cat. It feels like the quality has regressed.There are now different versions available — Firefly 3, Firefly 4, etc. When I use Firefly 3, the image quality is noticeably poor. The lines are blurry, as if the model is unsure how to render the image. Firefly 4, on the other hand, doesn’t seem to respect the composition image at all.Finally, I’m aware there’s now a premium o

Hi,The attached plugin keeps popping up whenever I start Premiere and it is ruining my work.Even If I delete/uninstall it from creative cloud>marketplace>Plugins, it keeps coming back like magic. This stopped only when I uninstalled LogiOptions+ software. But I do not want to uninstall it, I need it to manage shortcuts of multiples apps/profiles. I use mx master 3 and mx keys. Kindly let me know if there’s a solution. Thank youSnehith P

Hi guys. Very Sorry for this long post. I'm part of a team creating a 20 minute VR simulation and a small portion is 360 video shot on a beach.  I'm having humongous problems trying to do very simple stuff with a 360 VR file in PP. It's from a camera called INSTA 360 ONE X. Their customer service is poor. They have a plugin specific to Premiere Pro called INSTA 360 STUDIO (actual plugin in Program Files file is called 'Insta360importer'). It does not work. All I get is a green screen (not the spfx capture kind!). I've tried every setting in PP for VR. I've tried every setting with the plugin software. Just does not work. Strangely, the plugin extension does not appear in the 'extensions' pull down tab inside PP. To be honest - as a side note - Adobe does not really seem to be on the ball with VR/360 stuff as their tech support guy from India admitted as much when I called about this issue. He also promised to send me a support link which never arrived.They should as this technolog

var productFrame = app.activeDocument.textFrames.add(); productFrame.properties = { strokeWidth : 0, fillColor : "None", contents : "!", flexItemHeightMode: FlexWidthHeightMode.FLEX_FILL };I get the error that “FlexWidthHeightMode is not defined”What am I missing?https://www.indesignjs.de/extendscriptAPI/indesign-latest/#TextFrame.html 

In response to the email I got, asking to upload a screen recording 

I am modifying this mirror frame image. With the application of a mask it will be shown in different contexts / colour ways. The NEF image was opened as a Smart Object via Camera Raw.I need to make a few changes to the photo ie: removal of the fine casurina needles (leaves) etc.Is there a non-destructive or destructive way retouching which updates with the Smart Object?I think I have exhausted all options. Hopefully a photoshop fairy will appear!Thank you    

Hello,We are experiencing an issue with Adobe Acrobat after performing a silent update of Adobe Acrobat Reader 64-bit.Initial installation:Adobe.Acrobat.Reader.64-bit.26.001.21563.X64.exeSilent installation arguments used:-sfx_nu /sAll /rs /msiThe installation completes successfully.After that, the user signs in with an Adobe account that has an Acrobat Pro or Acrobat Standard license. Acrobat then switches correctly from Reader mode to Pro or Standard mode.A few hours or a few days later, we deploy the newer version:Adobe.Acrobat.Reader.64-bit.26.001.21651.X64.exeWe use the same silent installation arguments:-sfx_nu /sAll /rs /msiThe update itself completes successfully and Adobe Acrobat is updated.However, when the user tries to sign in or launch Acrobat afterwards, the following error message appears:Attempted to use a method that has not been implementedAfter this error, Adobe Acrobat cannot be launched or used anymore.The only workaround we have found so far is to completely unins

I am trying to create a PSA project promoting the Domestic violence hotline. Want to add a tag with emotion. I ca not find tags or choices.

, I would like this to reach the billing department. I would like my account to be permanently cancelled, I no longer require to use your software and I cannot afford to continue to use it. unfortunately your account settings has made it impossible to cancel my subscription.