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My Adobe is refusing to Scan & OCR - it keeps saying "Scan & OCR is getting installed. Please wait to use this tool". I have reinstalled it, I have restarted my pc, I have signed out and back in to Adobe, nothing has worked.

today i subcribed and i want to cancel and to be refundedi didn’t know ocr function is not supported 

I worked with smart preview and used super resolution. This left obvious artifacts in form of grid.They do not go away when I have RAW available, I discarded smart preview, and even when I disable and re-enable super resolution for that file. (Without super resolution this grid is gone.)Artifacts are even visible in exports.These artifacts do not appear on very similar photo with same edits, but which was never edited as a smart preview. 

Subject: Difficulty Accessing Adobe Smoke Brushes - Anyone Else Facing This?Hey Adobe community!Hope everyone is having an amazing day! 🌟 I've been exploring brushes on the Adobe site, specifically the smoke brushes available at https://www.adobe.com/products/photoshop/photoshop-brushes/smoke.html.I encountered a bit of a hiccup when trying to download them. Despite being a licensed user with the Adobe Photography Plan and Adobe Express monthly, every attempt led me to a plan package page. I've reached out to the Adobe staff, and they mentioned looking into it, promising to get back to me later.I'm curious – has anyone else experienced difficulties accessing these smoke brushes? If so, I'd love to hear your thoughts and any solutions you might have come across.Let's help each other out! 😊Cheers, Josh

How are we supposed to use AI Narrator in slide transcripts in Captivate?

Ik krijg de foutmelding ‘Geen toegang. Je kunt contact opnemen met je beheerder om toegang aan te vragen.’ bij het willen bewerken van afbeeldingen in Firefly terwijl ik wel credits heb en abonnement Creative Cloud waarbij Firefly als beschikbare app staat. 

Opened a file shows only on Home Screen. Couldn't open it on it’s own window.

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video. This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

I wanna install Adobe Creative Cloud on a drive that's not my C drive. I know that you can go to prefences and choose a different location for your installed programs like Lightroom and Photoshop but that's not what I'm looking for. I currently have 40GB left on my C drive so whenever I wanna import photo's into Lightroom CC it tells me I need to make space on my C drive before it can import my photo's. My drive where I've got Lightroom and Photoshop installed on have 400GB left.

I put in a graphical treatment for a website, and I said show me a different treatment. I was using Nano Banana Pro and it gave me exactly what I put in without any changes, and charged me 40 credits. I don’t mind that it didn’t do anything, but do mind it charged me 40 credits for nothing. Could you return the credits please?

I up loaded 2 still images for video animation. It charged me 300 credits. The images were of stairs and a landing in a property. The generated video took me up the stairs on a flight angle that didnt exist so its totally usless. i went to edit this and it wants another 250 credits and i can seem to contest this previous usless footage. Have i any leverage here or is it just my tough luck? seems grossly unacceptable if that is the case

At first, it showed that it was a free trial, but then money was immediately charged from my card. I would like to cancel the subscription and receive a refund.

Hi, I would like to confirm your refund policy. Does the 14-day refund period start from the beginning of the 7-day free trial, or does it start when the paid subscription begins after the trial ends? Thank you. 

“I started a free trial, attempted to cancel before the charge, but the account showed no active subscription. I’ve now been charged £24.98 and would like the subscription cancelled and a full refund issued.” email: mdemonmiah2211@gmail.comname: Md Emon Miah 

I am being charged for a cancelled subscription and want a refund

Lately, despite all print setting set as ‘double sided and flip on long edge’ print jobs are coming out double sided on short edge (when done via desktop) or single sided only when printed via the mobile phone app (iOS).  Is this a problem being addressed in any updates or am I missing something.  Never had this problem before - it’s only been happening over the past month or so. 

Good afternoon.I just realized that I accidentally forgot to cancel the free trials and the payment have been processed when I realized the problem. However, I didn’t use any credits since I didn’t need to use the application and simply forgot to cancel the subscription. I cancelled it within 14 days, May I get a refund please? Adobe team lmk if there is any problem associated with processing the refund 

It is fantastic there is an option to create your own templates, but not everything is saved unfortunately. 

I am experiencing an issue with EXIF metadata preservation in Photoshop.My workflow is: Open a JPEG file that contains complete EXIF metadata. Edit the image in Photoshop. Export the image as a JPEG. After exporting, all EXIF metadata is completely removed. Camera model, lens information, capture date, exposure settings, and all other EXIF fields are missing from the exported file.I would like to know: Is this behavior normal? Which save or export method preserves all original EXIF metadata? Is "Export As" designed to remove EXIF metadata? Is there a Photoshop setting that ensures all EXIF metadata is preserved when exporting JPEG files? Thank you for your assistance.

Hi, I am currently using an account that is created in China, and have since relocated to U.S. Every time I go to the app page, it tries to tell me to switch to United States and when I do, it will continue to stay in China region but giving me the same popup over and over again. Anyway to change the region? I have also tried to change email address to another one, so I can use this one to register a new account in U.S, but it just says “error with changing email address, please try again later”. Any suggestion?

After Adobe Acrobat creates form fields, there are many accessibility errors.  Is there a way to add form fields in Adobe Acrobat and not get accessibility errors?

I exported an InDesign file to Adobe Express. I opened the file in Adobe Express, and there’s no content at all, nor is there any way for me to edit or resize the project. I’ve tried uploading the .indd file itself in Adobe Express, same story. Nothing seen, nor can I edit. I tried just creating a new file, opening a template file, and same story….I can’t see the job, nor can I edit. I’ve quit Creative Cloud, deleted preferences, restarted the computer 5 times, and I’m still stuck with this issue. 

I am having constant issues with Adobe Acrobat saying "An internal error occured" everytime I scroll through your files or try to open something. It keeps making my file explorer go unresponsive and not sure how to fix this.

The relink button on the Links palette cannot have a keyboard shortcut assigned to it. It should. This would save many people hours of time and frustration. And it would allow many people to use Illustrator for placing art instead of InDesign, which has too many other limitations for serious illustration production work. This is NOT the same as the place command with “replace” selected. The Relink functionality allows you to select multiple objects and update each of them one at a time, from front to back. Place doesn’t do that.When updating a bunch of files, this is the functionality that is needed. I use Replace multiple times a session, sometimes dozens of times in a session, and clicking that tiny button is annoying and slows down my workflow significantly.Adding Replace to the keyboard shortcuts menu is fairly straightforward and could be implemented and tested easily. This would also allow for additional automated testing to be done on workflows that current require manual manipu

I’m looking through “all photos” scrolling side to side. Right clicking after selecting single or multiple photos pops up the right-click menu with the option to scroll DOWN to see all options. Why would i do that? That’s the bottom of my screen.Why doesn’t the menu pop UPWARDS and display all options?