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I cant do anything. It always says Cannot download. You said me to empty the storage. I did it . I have 22000 credits and cannot do anything. Please help me

Pow @adobe, já é a terceira vez que vocês alteram minha senha, alegando que outra pessoa tá usando. Toda vez que abro um app recebo a mesma mensagem. E fica desgolando, ai eu vou entrar tem que colocar código de etapa da conta google… Chatisse isso, se eu de fato estivesse compartilhando com outra pessoa não estaria vindo aqui, dois computadores, um usuário e sempre essa complicação.  

I had an unexplained deduction of 35.99 euros from my Paypal account by Adobe Systems Ireland on 17/05/25, I have no new apps, there are no invoices or orders on my personal space, no idea where this charge came from, how do I get refund please ?

make a judgment first:If the document only has one layer and the layer name is not aa.I will rename this layer to "aa" and change the color to red  

Despite I have a subsctiption to Acrobat Studio, and an enterprise account to Creative Cloud Pro, it seems I cannot download Acrobat Pro on my computer. This seems pretty weird. I get access to Acrobat from my CC subscription, I can see that I have a Acrobat Studio too, but when I try to get to the apps, it does not allow me to get access to Acrobat Pro. I really need to work on it so I would like to understand how to download the Pro version and not the standard version

This is driving me mad. I'm unable to drag my InDesign window around my screen or across my dual monitor. I'm not sure if this has anything to do with it, but I noticed that the little bar that always lives at the top of the window with the close, maximize, and minimize buttons is GONE. I most likely accidentally altered a setting but now I have no idea how to fix it! It does not have to do with being in Full Screen Mode or my Application Frame not being checked. I have checked both of these things. No other windows or documents are open within InDesign and I have already reset my Workspace multiple times.

Hello Community, I am currently using Adobe Acrobat Standard 2017. My old computer's hard drive was about to fail, so I followed the official instructions to sign out from my Adobe account on that device. After replacing the hard drive and reinstalling Adobe Acrobat Standard 2017, I encountered an error message saying that my serial number is already in use on another computer. However, I have only ever used this serial number on this computer and no other devices. I need assistance to resolve this activation issue and regain access to my product.

Hello Adobe Support,I am facing a serious issue with Adobe video generation. The system continuously fails to generate videos and keeps showing errors like “Could not load video” or “Failed to generate video.” The problem is that even though no video was successfully created, my credits/subscription usage has still been deducted completely. I have not received a single usable generated video, yet all my credits have been consumed.I want to understand:- Why are credits being deducted when the generation fails?- How can my full subscription usage be consumed without delivering a single successful video?- Is there any refund, credit restoration, or solution available for this issue?I understand that some AI tools may not refund credits like Veo or other platforms, but this situation is unfair because the service failed entirely without producing results.Please investigate this issue and provide support as soon as possible.Thank you.

I have a subscription to Adobe Acrobat on a Mac.  I'm trying to submit an IRS form via the "Submit Form" button at the bottom of their form.  When I click on the button nothing happens. Do I need to change anything in preferences to make this work?

Hello! Recently we have had a user encounter an error when using Adobe Acrobat Pro that states the following: Cannot find or create the font ‘Helvetica’. Some characters may not display or print correctly. I have manually ensured that this user has all Helvetica-related fonts installed on their device, and verified that other users are not having this issue when opening this document, so i’m unsure what else to do.  I have also repaired and reinstalled Adobe Acrobat.  Any insight would be greatly appreciated. 

I tried it, but it didn't seem successful.Am I looking for this information correctly?https://www.indesignjs.de/extendscriptAPI/indesign-latest/#TextWrapPreference.html#d1e267213var d = app.activeDocument;var items = d.selection;var item = d.selection[0];autType = item.textFramePreferences.autoSizingType;item.textFramePreferences.autoSizingReferencePoint = AutoSizingReferenceEnum.TOP_CENTER_POINT;item.textFramePreferences.autoSizingType = AutoSizingTypeEnum.HEIGHT_AND_WIDTH;item.textFramePreferences.ignoreWrap = true;alert(item.textFramePreferences.ignoreWrap); 

In Premiere Pro 25.1.0 I am not able to select the GPU for rendering.  I have worked through the solution in the pinned FAQ and this post which is referenced in several other posts with the same problem.  I have another computer with the same model GPU that is working. My System:Brand new install, just built.CPU - Intel Core Ultra 9 285KGPU - Intel Arc A770OS - Windows 11 Pro What I've Tried (not necessarily in order): Reinstall Premiere and Media Encoder. Use the Creative Cloud Cleaner Tool on Premiere and Media Encoder. Used GPUSniffer (it sees the GPU). Clean reinstall of the GPU drivers. Set Windows graphics settings to use the GPU for Premiere. I'm not sure what to try next.  Thanks.

Within our enterprise we have had users with personal licences for Adobe acrobat pro. We have recently migrated them to an enterprise licence so we can manage them within the portal and they can use SSO However, a user is now unable to use Acrobat pro as they are getting the attached error The account the user was signed into previously was using the same email address, so presumably the software is defaulting to that account rather than the new one with the enterprise licence. Signing out unfortunately has not helped, is there anything we can do to remove this account and then resign the user back in with the new credentials?

Publish online BUG!------------------------------The newest version of InDesign (21.3) gives bugs in the published online document. Certain buttons aren’t clickable anymore (it can be fixed by changing the layers they’re in, but they have been working perfectly fine for years) + another certain page with buttons completely flips when hovering over buttons - see here: test buurt Tried going back to the previous version of InDesign (21.2), did not help. Same for (21.1).  What changed?Urgent! Thankyou,  Helen

In the last few weeks, saving a file in Legacy Format (CS5) isn´t working properly.A Colleague of mine still uses CS5 and I often save files for him.Nowadays, files appear "corrupt" or "from a newer version", despite being simple designs, without any of the new features.Anyone else experiencing this? Any solves? Thank you

Hi,I’m currently unable to use the generative video feature. It says I have no credits left, but I believe this may be an error, as I have only used Adobe Firefly once.Could you please help me review this issue and confirm whether my credits are displaying correctly?Thank you!

I have changed my mobile handset. Now how to get my old scanned documents

Fino a ieri utilizzavo la ruota colore di adobe per individuare lo schema colore più adatto alla mia fotografia. Oggi all’improvviso, è diventata inutilizzabile!!!!! Anche se estraggo i colori fondamentali dalla foto, non mi permette di portarli in hsb, Quindi non mi permette di alzare la saturazione per vedere dove sono situati esattamente sulla ruota e cosa mi conviene spostare per avvicinarmi a uno schema scelto!!!! Non serve più a niente!!!!! E’ terribile!!! Perchè Adobe ha fatto una cosa del genere? Senza considerare l’assurdità di ridurre lo spazio per la foto che rende sempre più difficile riuscire a posizionarsi sul colore giusto e lo spazio enorme riservato a dei rettangoli pieni dello stesso colore che non serve a niente. Mi chiedo cosa sia accaduto agli ingegneri informatici di adobe. Stanno male? Perchè rendere inutilizzabile un sito che funzionava bene???????? 

Can't loadWe can't process this prompt.You can edit and try again.this message is coming again and again 

I just updated PS, and now my Actions just seem to be a click and done, and I can’t open the Action to see the individual steps. I need to be able to do that since sometimes I like to start mid way or only do a portion of an Action…  There has to be a setting to change, right??

I am working in plugin CEP for Illustratorsince I am reopening the AI for each and everychange in JSX , I tried VS Code debugger , But It not working , can anyone please share how to debug directly from vs code with JSX,js files.

Does anyone have advice on how I can prevent the quality of a generated image from decreasing significantly every time I resubmit the prompt or make partial adjustments? It seems as if the AI ​​uses the previously generated image as a reference instead of re-examining the reference images (which, in my case, are the same every time). One of the first generated images has the quality of a photo, and this is steadily decreasing in detail every new or adjusted prompt. I am using Gemini 3 Nano Banana Pro and Gemini 3.1. with 4K resolution, I have this problem with both.After a certain number of generations, I finally have the image exactly as I want it, but by then the quality is too poor to use the image. Image attached to see te difference in quality. In the first image, you can clearly see the bricks of the building, and in the second, this is no longer the case at all, the quality of the details is gone. 

I have a document on pdf  that was sent to me, but the person who sent it doesn't have the password, and I need to unlock it in order to edit it. Could you please tell me how I can do that?

Hi everyone,I’m new to the Adobe Photoshop ecosystem and had a general question.When using Photoshop for professional or client projects, what are the best practices you follow to keep your workflow organized and efficient (especially when handling multiple files, layers, and revisions)?Would really appreciate any tips or real-world workflows from experienced users