Resuelto

why when upgrading key features always stuck in 90%?and the effect is, I can use edit menu in acrobat

When the adobe extension is active in Chrome or Edge, I can’t download pdf files.  In Edge, there is a Valid Certificate error even though the padlock on the page says the certificate is valid.  On Chrome, it just says there is an error.  All apps are updated and reinstalled.  This has been going on for awhile.  When I turn off the extension, the file will download and become visible as an htm file. Any ideas?Thanks

I recently upgraded to 24 and there are some bugs, but most go away by closing and reopening.  One just popped up that despite closing and opening and restarting, it won't go away.   The keyboard shortcut for split layer (Shift+cmd+D) doesn't work.  I went into keyboard shortcuts and it said that was the shortcut.  When I got rid of it and tried to reassign it to that, it turns out that it AE won't even accept that as a keyboard shortcut.  Can anyone think of a solve for this, short of uninstalling and reinstalling AE?   Title edited by Mod.

As mentioned in the original description, select subject does not work correctly from the masking interface, however if I use it outside of it and then create a mask it works. This has been an issue for me that has spanned multiple version, so I am unsure if its an issue on my end or not. I have reset my preferences with no success, and I believe I have previously reinstalled also with no success.I am using Photoshop 27.3 on Windows 11 with an Nvidia RTX 3080ti.

I’m currenlty logged in on my Son’s account. I have my own Subscription, And my Son had a student subscription. He’s no longer a student and does not require Creative cloud any more. I only noticed when I got charged yesterday for his subscription. I’ve been in and turned off autorenewal so it will not happen again. However I have a student account that has a year to run. And no students in the house. How can I get this fee refunded? 

Premiere Elements 2026, Windows 11.  I am trying to display the Used and Video Usage columns in the List View in the Project Assets panel.  Can’t find a way to do this.  This would be an easy way to see if I accidentally omitted a clip from the timeline or used a clip more than once.

Does anyone know where there is detailed documentation of the Debug Database View options ?Thank you

I need to export a timeline in xml format to be used on Davinci Resolve, but it doesn’t come up in the export > format drop down menu.I haven’t applied any effects. I only changed the sequence settings, adjusted the motion settings (clip size and orientation), made cuts, and color labeled some clips.As far as I am aware, the availability of xml is context dependant.Can someone give some troubleshooting tips?

I’m using AA Pro desktop on a PC  Newest (2026.001.21431 Acrobat Pro) on an xps 15 64gb, 2tb mem. I’m using the current: Windows 11 Pro Insider Preview (eval copy Build 26300.8276-ge_prerelease_im.260410-1655). I have recently uninstalled AA, cleaned my computer (AA tool), reinstalled, rebooted, and tried a number of things to resolve these before asking for help. AI is disabled, I’ve tried disabling and enabling the new AA. And other misc related settings with no luck. Some specific quirks include:How do we get rid of the AA splash screen that persists :15-20 seconds after the document has been opened? I tried registry change, disabling AI elements, disabling AA messaging… all with no effect. When opening AA, the window opens in whatever size it wants, then when the document actually opens, it opens either full-screen, mid-size (vertical rectangle), or small (small rectangle). I’ve tried closing with CTL+ close with no luck. It truly seems to have a mind of its own. It takes a signifi

Why is it when Firefly messes up and doesn’t provide an AI video it still takes my credits? 

The highlighter tool switches to a text selection I-beam when it thinks there is OCR'd text. I've tried to get rid of the OCR text ghost via "Protect PDF" and hiding/removing data and that is totally ineffective. Also, saving as with both optimized and reduced size does not make a difference.

у меня подобная проблема, не могу посмотреть планы, и отменить триал 

Hi!I wish to cancel my adobe membership but can't seem to do it. I was unaware that my prepaid plan would auto-renew, so I didn't worry about cancelling it prior to the end of my plan. Adobe tried to take money out of my bank account (which is still my current bank account, so payment details are correct), but it failed due to insufficient funds. Now, when I try to cancel the plan by clicking "Manage Plan", there is no option to cancel or renew the plan: only to update my details. I cannot update my details, because they are correct (I guess when I click SAVE it doesn't update because there is still insufficient funds in the account), but I cannot cancel the plan either. I love these programs and want to continue using them, but the price my plan auto renewed to is $300 more than what I paid last year, and I feel like that might be an incorrect price and I can't afford it. I would just leave it and let the plan run out, but am concerned if/when I wish to purchase another plan that I wi

Hola comunidad. Hace unos años usé el Premiere 23.0 y funcionaba perfectamente en mi PC. Pero la nueva vesion 26.0 tiene mayores requerimientos de hardware y no me corre.¿Alguien sabe de donde puedo bajar una version oficial 23.0?Muchas gracias.

There is ghosting on all my renders of the characters. When I try to remove them, it doesn’t work. The areas are circled.

I have a pdf I exported from InDesign. Looks great when I look at it in Acrobat. All fonts are embedded. But when the client sent me a screenshot of what they see in Acrobat, it’s subtly different. The lowercase “a”’definitely looks different. Any ideas what could be causing the issue?My screenshot is the top one, client screenshot is the bottom one. Here is a screenshot of the fonts embedded.  

I am experiencing an issue when exporting PDFs from InDesign using the PDF/X-4 standard.When running a Preflight check in Acrobat, the font Jost (downloaded from Google Fonts) is flagged as invalid. This issue occurs not only in my files, but also when I edit InDesign documents created by other designers who have used the same font. Additionally, several of my colleagues are encountering the same problem across different documents.Here are the solutions I have already tried, none of which consistently resolve the issue:Reinstalling the Jost font Installing a clean version (both static and variable versions tested) Removing older versions of the font before reinstalling Clearing Adobe font cache files (AdobeFnt*.lst) Outlining the text Verifying that there are no transparency or color issues Comparing content in Acrobat (no visible differences when flagged) Checking for transparency issues (none found) Ensuring consistent structure and formatting across pages Setting font subsetting to

Why has this version of Acrobat 26.1 been causing my computer to freeze so frequently recently? 

Hello! I’ve tried several different things (up-to-date graphics drivers, disabling Open CL/ GPU Compositing, resetting preferences, even turning off Use Graphics Processor which felt like a last-ditch effort to me) but my entire computer crashes at one point or another when using the Select and Mask screen. The weird thing is, it’s not even when that window first launches, and I had successfully used it a minute prior. I’ll attach computer specs below as well as the .dmp files since I don’t have a crash report.

I’m a user based in China and have been using this great feature (trial version) since it launched. However, when I tried uploading audio to the website today, I received the message: “Sorry, Adobe Podcast isn’t available in your region,” and the feature stopped working.Has there been a change in regional availability? Could you clarify which regions are currently supported?

I’m trying to adjust the duration of markers directly in the timeline, specifically markers that already have a duration set (the long rectangular “flag” style markers).My workflow is very timeline-based. I’m editing interviews and documentary material and dropping a lot of duration markers as I go. I’d love to be able to quickly trim the start/end of a marker right there in the sequence, without having to open the clip in source monitor to adjust.  The issue:When, in the timeline, I carefully move my mouse over the little end handles of the marker and try to drag them, Premiere grabs and moves the clip itself instead of adjusting the marker duration. Because of this, I’ve been forced to:* Match Frame* Open the clip in Source Monitor* Find the marker there* Click/drag to adjust the duration from there (or double click to open the marker dialog window to adjust from there)  It works, but it feels really cumbersome at scale, especially considering I’m currently exclusively creating clip

I am running LR 6.5.  Often, when I open the secondary monitor and then switch to grid view on the primary monitor, a "second" secondary monitor window will open on the primary screen. In other words, I have the primary monitor showing grid view, the secondary monitor showing loupe view, and another small secondary window on the primary monitor (also showing loupe view).  Does anyone know how I can stop this second secondary window from opening?

Is there any way to install Catalan language for Acrobat in my laptop. I'm using Catalan for the Windows 11 OS and for Microsoft365, and I'd like to use Acrobat in Catalan also. Thanks! 

The attach documents were created in Canva and pass their accessibility checker. The Mark Twain document has the alt text being read twice and the Denny document only has the logo alt text being read. Where to I begin to fix this?Videos:Mark TwainDenny

One of our colleagues has received a new device with Acrobat installed. He is signed in with his account to which the Acrobat Pro and AI-assistant for Acrobat licenses are assigned. The Pro features are perfectly activated, however the AI tools are missing in his interface.We already updated to the latest version (26.001.21431) and I have removed and added the license to his account again. Both without a result.