Solved

I am running LR 6.5.  Often, when I open the secondary monitor and then switch to grid view on the primary monitor, a "second" secondary monitor window will open on the primary screen. In other words, I have the primary monitor showing grid view, the secondary monitor showing loupe view, and another small secondary window on the primary monitor (also showing loupe view).  Does anyone know how I can stop this second secondary window from opening?

Is there any way to install Catalan language for Acrobat in my laptop. I'm using Catalan for the Windows 11 OS and for Microsoft365, and I'd like to use Acrobat in Catalan also. Thanks! 

The attach documents were created in Canva and pass their accessibility checker. The Mark Twain document has the alt text being read twice and the Denny document only has the logo alt text being read. Where to I begin to fix this?Videos:Mark TwainDenny

One of our colleagues has received a new device with Acrobat installed. He is signed in with his account to which the Acrobat Pro and AI-assistant for Acrobat licenses are assigned. The Pro features are perfectly activated, however the AI tools are missing in his interface.We already updated to the latest version (26.001.21431) and I have removed and added the license to his account again. Both without a result.   

Prompt and piictures uploaded.A series of male models walk down a sleek, modern runway under soft, warm lighting. The background features a clean, white catwalk with subtle, elegant masculine decorations. Each model wears one of the clothing line's outfits, showcasing the designs from various angles. The camera captures the models in steady, medium shots, highlighting their movements and the clothing's details. The overall visual style is sophisticated and polished, emphasizing the elegance and versatility of the clothing line. Video created changed the clothing, kept the backgrounds from the pictures, and  cut off the models heads, then it. mix matched the clothing  

Since updating to Lightroom version 9.4, I am told that I need to update AI settings before exporting photos, even if I have only applied denoise. The process then hangs, stops completely, and tells me that Lightroom needs to repair, and that I should reinstall it. Having done this, the same issue remains. I have now reverted to the previous update which is working fine.

Today I had a few prompts that did nothing more than animate the first frame, there was nothing in the generation that was in the prompt. How do I get reimbursed for promptless prompts?

We are seeing a recurring issue where users will try to open a PDF in Acrobat Pro or try to launch Adobe Acrobat Pro DC and it will not respond.After several minutes, the following message appears:A running instance of Acrobat has caused an error.  Task manager shows a suspended Acrobat background process. We get users back up and running via killing the process, then repairing the install and having the user sign out and back in with their Adobe ID; but the issue recurrs without rhyme or reason.I feel like we are spinning our tires with Adobe Support.  Our ticket has been escalated multiple times and is sitting with Adobe Engineering, but they have been very slow to respond and we need a resolution.Has anyone here run into this issue?  Any ideas on resolution?

I've been asked to create an instructional training about using the HP Active Pen G3 to perform a variety of tasks for our investigators, I am able to use the pen to highlight and select things or activate in a form an area to enter information to in Adobe, but I am not able to use it to sign or annotate the documents.  I can't write in the various fillable options in a form using the stylus.  No pop-up keyboard appears ever to be able to use to enter in information.  I don’t see an option to use it to enter text anywhere. I don't know if I am missing something obvious, but is there a stylus mode within Adobe Acrobat?  I thought the stylus pen would have more functionality to it within Adobe.  It appears to be unable to be used to fill in portions that I am allowed to type in.  Can anyone tell me how to use the stylus to be able to fill in areas of a fillable form designated for text?  Thanks in advance.

I have a form where the number is not really a list, but they are numbered by sections. I’ve manually tagged them as lists, however, I keep getting warnings on PAC and I honestly am not sure how to tag it properly!<section> <L> <LI> <Lbl> 3. Is there something I can do to fix this?  

Ever since I updated to the latest version of photoshop, the select and mask tool is giving me weird results. It is recognizing the subject in the photo, but it is recognizing it in the wrong location. Its as if it is selecting where the subject was before the image was moved to a different spot on the canvas. Photos attached.

My current default type tool is set to the Area Type tool instead of the standard T type tool. How do I change this? Windows 10, Adobe 2019.

  Dear Adobe Support Team, My name is Nazerke, and I noticed a payment (7,83$) was charged to my bank card (number removed by moderator) on 06/08/2025 for a subscription. However, I do not recall subscribing to any Adobe service. Therefore, I kindly request the following: A review of this charge and a refund of the amount billed. Cancellation of any active subscription linked to my account. Please let me know if any further information or verification is needed from my side. Thank you in advance for your assistance. Best regards, Nazerke

My subscription renewal time has come for the account registered with REMOVED, but due to the economic conditions in Turkey, the annual fee of 10,000 TL is too expensive for me. I want to cancel my subscription. When I contacted support via chat, my issue was not resolved. Instead of a cancellation option, I keep encountering the payment section. Can you please cancel my subscription?   This is a public forum, not Adobe support... email removed to deter spam... Moderator

With the direct selection tool (white arrrow) moving over an anchor they show up, but even if the anchor is selected the anchor blue box disappears as soon as the mouse moves away, so its impossible to select a handle.  I can still move an anchor, but its hard to select two anchors to joint the paths etc., sort of like driving blind.  If I click on a path, then hold down the command key, the hollow box anchors show up and the cursor changes into the selection tool.  The hollow boxes show up on selecting using the selection tool (black arrow).  I am pretty direct selection tool was working correctly last week (am an occasional user).I've know the difference between the select tool, direct selection tool, and group selection tool.   I think this happened a year ago and deleting a preference file helped.  I, quit illustrator,  deleted "com.adobe.illustrator.plist" in my user library, and tried again.  that didn't help.

Fireflyボードを「リンク共有」する際に表示される名前についての質問です。 2日前に、アカウントの公開プロフィールとアイコン画像を変更しました。プロフィールページや各種Adobeソフト上では既に新しいものが表示されているため、変更は完了しているようです。しかし、Fireflyボードを「リンク共有」したときに、共同編集者として表示される名前とアイコンが、過去のままになっています。再ログインも何度か試しましたが、変化はありませんでした。 〇お伺いしたいこと〇①そもそもFireflyボードの表示名には公開プロフィールが使われるのか②プロフィール反映にはどれくらい時間がかかるのか③本名を知らない者同士で、プライバシーを守ったままFireflyの共同編集をしたいので、公開プロフィールの変更によってそれが可能か知りたいです。 ご存じの方がいらっしゃいましたら、ご教示いただけますと幸いです。よろしくお願いいたします。

Hi Community. Having a problem with Acrobat Reader. Just downloaded Acrobat Reader recently. The "Highlight selected text" tool does not work. Is it just me or has anyone else noticed this problem? Thanks.Tried 2 different PDF files.  Doesn’t work for me.  Thanks Community. [Title and OP edited by Community Manager]

Excuse moi… What the hell is that?! It’s the first time in 15 years in After Effects I’ve had this: Absolutely nothing special here. A fresh project with one video precomped, tracked, camera and text added. That is all. I cannot use Advanced 3D today because it messes up my font. Tried resetting AE preferences with Ctrl+Shift+Alt on load.  Tried resetting font preferences, choose other fonts. Tried changing Advanced 3D preferences.AE 26.0.0, 14700K, 4080, 64 Gb of ram

Gostaria de cancelar o app que foi assinado ontem, e gostaria de cancelar a assinatura obrigado 

**Summary**The thumbnail strip of past images is missing in the Firefly Edit page when using Google Chrome, but displays correctly in Microsoft Edge. The issue is consistent and reproducible.**Missing UI elements in Chrome:**- Thumbnail strip of past images at the bottom of the Edit page- On the Generate page, only 2 cached thumbnails appear vs a full history in Edge (likely a browser cache difference)**Steps to reproduce:**1. Open firefly.adobe.com in Google Chrome2. Navigate to the Edit image page3. Observe there is no thumbnail strip at the bottom of the page4. Compare the same page in Microsoft Edge — a full thumbnail strip of past images is present**What I've already ruled out:**- Not an extensions issue (tested in Chrome Incognito — same result)- Not an account/login issue (My Stuff page looks identical in both browsers)- Not a failed network request issue (checked Chrome DevTools Network tab filtered to firefly.adobe.com — no red/failed requests, 527 requests loaded successfully

Hello I have been waiting for my credits to be set on April 22nd but that did not occur, now it's saying that it will be reset in May, which means I'll go in entire month without generation credits. I know they were about two other people who reported this but what could be done in this case since a month of the service has already been paid for, I have Adobe creative cloud Pro. Thank you. 

Hey all,I'm a novice Photoshopper and hoping a kind soul can help. I have searched for this answer but cannot get it right. I believe this is simple - and hope someone can describe clear steps to solve the issue! 1) I have a text box. It is a three letter acronym. I have selected size/font etc.2) I wish to make the text itself thicker - not bigger, or further spaced apart - simply, thicker. Can anyone tell me how to do that?  It's just a text box with 3 letters in it. Which I need to make thicker. Thanks!

Very disappointed with the removal of Photoshop Mix, the app worked perfectly. My Photoshop Express App shows no options to combine photos (or videos), or options to add layers. I can only edit a photo or create a collage. I signed up to premium on the assurance that the Mix features were present in Express, but that is not the case at all! Adobe's website is misleading, as it says you can combine photos by selecting the "combine photo" option from the home screen - this simply doesn't exist! I have cleared data, uninstalled and reinstalled the app but still no Mix features in sight. 

I have gone into preferences multiple times and unticked the boxes in prefences/general/messages from Adobe...the same applies for the 'tell me if adobe is not my default....' feature, but everytime I restart adobe, the boxes are ticked! I have tried as standard user and administartor, but they reset to being ticked! This was not the case when I had the free version and is very frustrating.version 2025.001.20474  

When saving files in Illustrator I'm getting random folders with jumbled letters that appear on my desktop with ".aishm"  What is this and how can it be stopped?