Account, Payment, & Plan

Hello, I purchased adobe pro 2024 through my Lenovo laptop purchase. I have it downloaded and installed. Adobe is sending me message limiting me to 1 word to pdf conversions  month saying to upgrade to pro. inhave pro!! whag the heck is going on, I'm trying to submit a job resume and can't convert my cover letter. And no support email straight to Adobe. SOS!!! I spent $160 for Adobe pro 24 and it saying I'm limited to 1 word conversion a month? What did I pay for???  thanks, 

Hi Adobe Community,About a month ago, I received an email from Adobe letting me know that my 100GB Pro plan (at a promotional price) would be increasing from $58.29/month to $63.99/month. I understood and accepted this change. I've attached a screenshot as well. However, my most recent payment was $113.49/month, which is above the updated price I was notified about. I haven’t made any changes to my plan, so I don’t understand why I was billed almost double.I’d like to request a refund for the difference between the $63.99 price I was told and the $113.49 I was charged.Can someone please look into this and advise on the next steps as I can't see anywhere to contact Adobe support about this. Thanks, Ben

Hi Adobe team! I was charged for an autorenewal fee for a yearly Creative Cloud subscription but I did not want to renew it. I wasn't informed about the upcoming autorenewal and wasn't informed about the price increase either. The subscription was cancelled the same day the charge was made. As per Adobe's refund policies, I would like to request a refund for the charge, seeing as the subscription was cancelled within the first 14 days of the plan.Thank you so much. 

Hoy quise comprar el Premiere Pro, entre a la pagina de Adobe por primera vez, no tenia una cuenta, pero le di a comprar el premiere pro, no me dejaba usar mi tarjeta asi que intente con Paypal, y tampoco me permitia usar paypal, Pero luego de unos minutos me llegó un correo de mi banco diciendo que adobe me cobro los 34 dolares, pero no me dio el premiere pro, me gustaria que me regresen el dinero o que me den el programa de premiere pro. Alguien sabe como puedo arreglar este problema?Ya me puse en contacto con el banco y me han hecho saber que es problema de Adobe, no del banco.

I recently changed my Adobe Creative Cloud Plan to Photography plan and due to no further need of the Photography Plan, I cancelled it. I haven't received the refund for the Adobe Creative Cloud and the refund for the Photography plan. Earlier credit notes were there in the billing and invoice history but now the credit notes are not visible in the invoice and billing history section.  I need refund of my payment and urgent actions for the same.    For any query or mails contact me on this email - [email removed from this public forum]  

Buenos días. Cómo podría hablar con atención al cliente? Algún número de teléfono? Necesito que me hagan un reembolso y no encuentro la manera. Gracias 

I recently redeemed a redemption code for 1 month usage of creative cloud and after two days it asks me to purchase a new plan. I am unable to look-up my redemption history, moreover how come the plan got disabled itself.

Hola, buen día.Acabo de recibir un cargo hoy 6 de agosto de 2025 por $332.49 MXN correspondiente a IllustratorLo que pasa es que el pago se realizó automáticamente apenas tuve saldo en la tarjeta, pero casi de inmediato cancelé el plan (menos de una hora después del cobro).Quisiera solicitar por favor el reembolso completo de este cargo, ya que no voy a usar el servicio durante el mes facturado y la cancelación fue hecha enseguida.Entiendo que normalmente el cargo cubre un mes, pero dado que cancelé al instante y no he utilizado el servicio, agradecería mucho que puedan apoyarme con este reembolso como excepción.Muchas gracias por su ayuda.

Bonjour je recherche une adresse mail adobe afin de pouvoir échanger sur mon abonnement. Je suis censée pouvoir bénéficier d'une réduction via un partenariat et ce n'est pas le cas. Je n'arrive pas à trouver de mail sur lequel je peux écrire.Merci 

After upgrading to a new yearly plan on 11th July 2025, I was surprised to be charged £14.99 on 4th August based on my previous plan. This charge (£14.99) is not acceptable, and I wish there were a way to contact Adobe for a refund. Any help would be appreciated. Thank you.

Hello there!I feel like I'm trapped. I live in Serbia and can't pay for Photoshop because the Adobe website automatically redirects me to a page with the message “The purchase could not be completed because transactions in your region (RU) are currently restricted.” I know this isn't true, but I can't contact technical support or anyone else, so I hope someone here can help me.This system is literally forcing me to use a pirated version of the program because I can't pay due to the poorly functioning website. Could you help me somehow?

how do i cancel my subscripion so that i will not have a cancelation fee. my next payment is on 31/8/2

I have tried to cancel my subscription on both the Adobe Express browser and app and each time it times out, glitches or defaults to the Google account subscription page. Super frustrating and now feels like they're trying to force me into the payment after the 7 day free trial. Not impressed so far with it all. Glitches each time I tried to make a video too. 

I received an email about the plan increase, it says I can change to annual billing. When I follow the link to manage my plan, the option to change to annual billing is not there. I can't find a chat button anywhere. I would like to continue with the option offered but it seems impossible. 

Bonjour, j'ai ce problème.j'ai payé adobe pendant 4 mois alors que je n'etais meme pas au courant aujourd'hui j'ai réussi a annuler mon abonnement mais je n'arrive pas a avoir un agent au téléphone ! je veux me faire rembourser pour quelque chose que je n'ai jamais utilisé !Service client vraiment déplorable je vais devoir faire un courrier a Adobe pour cela !

LRC CLASIC .ME SALE UN MENSAJE AL ABRIRLO.ES EL SIGUIENTE:NO PODEMOS VERIFICAR EL ESTADO DE SU SUSCRIPCION.Y NO ME DEJA TRABAR CON EL.GRACIAS   [Moderator: Moved to the Account, Payment & Plan forum]    

El día de hoy, 22 de agosto de 2025, se me ha realizado nuevamente un cobro indebido en mi cuenta bancaria (BCP) por la suscripción de Adobe Illustrator, a pesar de que ya había intentado cancelar el plan en varias ocasiones.Quiero dejar constancia de que este cargo es injustificado, pues desde el inicio mi suscripción fue bajo la modalidad de prueba gratuita de 14 días, la cual intenté cancelar oportunamente, pero el sistema no me lo permitió, arrojando errores. Recién hoy he podido confirmar la cancelación definitiva, pero aún así se me volvió a descontar el monto correspondiente a la suscripción.Por ello, exijo:El reembolso inmediato del cobro realizado el 22 de agosto de 2025.La garantía de que no se volverán a realizar cargos en el futuro, dado que el plan ya está cancelado.Este tipo de situaciones generan una gran molestia, ya que afectan directamente mi economía y no corresponden al acuerdo de una prueba gratuita.Solicito su apoyo urgente para resolver este caso lo antes posible

Hello, I am wondering if I recevied a text from a Phishing site. The phone number that sent me my 'Adobe Code' is  +1(844)200-2305  Is this legit or bogus? I fell for it if it is!

I've been disputing charges for 6 months after realizing that this was not my wifes account. I've spent over 6 hours on the phone with Adobe while they tried to find the monthly charge. I have replaced my credit card and still get charges because they automatically update the billing to the new card on an account I have no access to. I'm so fed up with this robbery.

Hi. Can some agent help me here? I would like to request a refund for my recent purchase because it was accidentally charged to my bank account. I did not intend to upgrade my account to Premium, as I was only using the 7-day free trial. I was unaware that a payment would be processed, and I did not authorize this upgrade. I kindly ask for your understanding, as this was an unintentional purchase. I would really appreciate if you could restore my account back to the free version and issue a refund for the payment that was deducted.

it's been days I've been trying to contact adobe support... I paid the CC suite but it's not working... The  AI Bot always tells me to come back later... Sick of it... [Edited by moderator]

An email dated August 20 informed me of a price increase for Creative Cloud Pro and the option to change to Creative Cloud Standard. I can not find any information on Creative Cloud Standard anywhere on the Adobe site. A comparison of plans does not show anything that says Creative Cloud Standard. Can someone point me to a chart that shows the difference between these two plans?  The only information given in the email is, " Standard will include the apps, services, and benefits you enjoy like Photoshop, Illustrator, Lightroom, and Premiere Pro, without the premium features in web and mobile apps and with limited access to standard generative features." What exact features are not included?

Yesterday I've cancelled my subscription, refusing two months off from adobe. I want to go back to that offer. Is that possible?

Recently my business Photoshop account was expiring so I personally bought Photoshop with the same email. After the switch from compmay to personal, I lost all of my Photoshop cloud files, even though it's using the same email and I can see all of my files on my PC but I cannot open them. Does Adobe keep any back ups that could download or transfer? I don't know how to contact someone who could help me.

Payment via credit card has been charged but account being suspended.  Adobe keep asking for update of payment info?  this happend after solving the Lightroom not functioning properly keep asking for info.