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I want a refund  

I have spent over 6 hours trying to solve my problem. I updated my Macbook M1 Pro (2021) from macOS Monterey to Sonoma and Creative Cloud wouldn't sign in and open. I did many, many methods via Adobe Community, Reddit, and even Gemini Ai that led to repairing / uninstalling / Adobe Creative Cloud Cleaner Tool / reinstalling,  deletion of files / caches / OOBE (renaming adding .old and deleting as well),  overriding commands through Terminal,  using Command + Option + R,  force-quitting on Activity Monitor,  and upgrading to macOS Sequioa. Still, my Creative Cloud is stuck on the loop of "sign in" and "initializing creative cloud". If you have any clue on how to remedy this, could you please kindly help me out? Thank you thank you.

I have a Creative Cloud Pro Individual plan that I personally purchased and pay for.My situation is:The Adobe account is my personal account. The subscription is personally paid for by me. I use my own personally owned laptop. I am the only person using the account and the software. I am an employee of a company. Sometimes I use my personal laptop and my personal Adobe account at my workplace to create commercial work for my employer.I would like to clarify two things:Does Creative Cloud Pro Individual include the right to use Photoshop, Premiere Pro, Lightroom, etc. for commercial purposes? Can I legally use my personal Creative Cloud Pro Individual subscription on my personally owned laptop while working at my company?I am specifically asking about the licensing terms for the Individual plan, not about Adobe Teams or Enterprise plans.Is there an official Adobe document or Terms of Use that confirms this?

I'm trying to generate a video using SEEDANCE2 and KLING3 in Firefly, but it says "You do not have access to this feature." How can I do this?

I would like to use Lightroom classic version 12, support cannot give me the installer anymore. Does anybody still have a link?PS I asked a dozen times, all support agents told the same thing.

Summary: When using PS 27.7.0 the sky replacement feature is unusable as the sky will not be loaded and visible as a preview in your file while you make settings adjustments for it.   (temp fix utilized: downgrading to 27.5.0 regains sky feature usage confirmed)Description:  In 27.7.0 the sky won’t preview in file to see how settings adjust new sky fit.  If you just randomly choose settings and hit done/ok, it will then load the sky into your file.  But I was not able to see what settings were resulting in sky fit to image until after it’s loaded.  Then all you are left with is adjusting the two mask layers that are not as helpful as the sky replacement settings initially are.A coworker still only had 27.5.0 installed and their sky replacement preview still worked.  So I downgraded to 27.5.0 and now mine works again from that version.  I did not attempt 27.6.0 version.  Before downgrading PS version, I attempted to rule out graphic driver by updating Nvidia graphic drivers but did not

Whenever I try to open an .ai file containing elements linked to a Nextcloud server folder (virtual files that have already been downloaded), the application consistently stops responding.This never happened before; the error only started occurring yesterday.  

I cannot generate a prompt, I always get this problem. 

Admittedly, it has been some time since I have used data merge, many years ago for a particuarl client, lately not so much. To get up to speed again, searched online for a few answers... most notably answers coming from people struggling to get it to work properly. And finding answers on non-Adobe pages with tips on how things break and what to do. Frustrating. I have a book prohect that has lists at the back of items that are formatted in a table format with about a dozen cells. The cells are not just columns, that would have been easy, can't do it that way. I have two wider cells that are split horizontally to place content - see attached. I got the data merge set up to work - placing the tags from the .csv headers is the easy part. Where things exploded is when I actually merge the document. If I have one table set up and merge the .csv file, even with "multiple records per page" selected as the option to import, I get 495 pages with just one table per page.&nbsp

Hi, I’m preparing my documents for an NBI online appointment, and I noticed that my scanned ID looks a bit blurry when viewed in Adobe Acrobat. Since these documents are used for verification, I want to make sure everything is clear and acceptable.I scanned it using my phone, but the text and photo still don’t look sharp enough after opening the file. I also checked some details about NBI clearance requirements but still want to know if Acrobat has any option to improve scan quality.Are there any recommended settings (resolution, format, etc.) to make documents more readable for verification?Thanks! [link removed by moderator]

iT IS IMPOSSIBLE TO CANCEL THE ACCOUNT. THEY ARE SHORT ON STAFF, PUT YOU ON HOLD, AND DON'T RESPOND. ADOBE IS QUICK TO TAKE YOUR CREDIT CARD INFORMATION, BUT MAKE IT IMPOSSIBLE TO CANCEL. THIS IS A FRAUDULENT SCAM!!!!!!!!!

Say you have a curved path, just a 'u' shaped curved path. There's 3 anchor points in that path, 2 at the ends and 1 at the middle.How do I remove the middle anchor point without changeing the shape of the curved path?

자동결재 3개월째이더군요. 어제(2026. 9월1일)까지 3개월째 자동결재가 이루어졌어요. 사용하지 않았습니다. 이번달 9월1일 것은 환불요청합니다. 지나간 두 달에 대해서는 문제삼지 않겠습니다. 어제 결재된 건, 신한카드, 승인번호 42757615  주문번호 B5DFB42PTDP5KHQ9:649420:mcstandarddebit  에 대해서는 46,200 전액환불 및 구독취소 요청합니다. 구독취소에 따른 계약조항은 모두 숙지하고 있습니다.  전화해주세요. 혹은 문자 이메일도 좋습니다. 빠른 조처를 부탁드립니다. 

My card was charged without me having a subscription, which has been cancelled months ago

I have recently switched from NitroPDF to Adobe Acrobat DC and I'm starting to question why. So much more difficult than Nitro and Soda PDF, and more expensive! I am trying to add an image to pdf, using the Add Image>Select>open method, to which Adobe responds with a box that says "opening image file as Adobe pdf" (God only knows why !)I then get an error box - "Unknown error" and it then says "the selected image could not be converted and placed in the document"I have tried this with .jpg and .png imagesWhy is this not working?

Hi everybody, I’m trying to make an advert for my band but I’m having different results in two different files with the same layers and can’t figure out why. I was wondering if anybody can spot the obvious mistake I’ve made?In one file (the one above) I have the album cover with a multiply blend of another image over it and a vertical gradient layer over that. When the gradient layer is on it comes out lighter so you can see the detail underneath. Grave stone etc.I have dragged the exact same layers into a different file which has some other things in it and they appear completely different when the gradient layer is on! This file (the one below) it is way darker! What could be different in file on the left to the file on the right? Many thanks for any ideas. 

The Adobe scan app has the potential to be a great product for doing archival work. However, a feature that is sorely missing is a remote shutter feature. This is a critical feature that allows the app to be used on a tripod without physically touching the camera.Adobe -- PLEASE -- look into an option to remote click a picture. The iPhone photo app already has this option. A pair of headphones, Bluetooth keyboard or remote can snap a picture.We also need the flexibility to use an external macro lens for close up shots of small text. The focus and zoom are too grainy through the app alone.This will save my back and arms countless hours in archival scans and photography.Thanks!

I want to cancel my subscription 

The latest screenshots from “Lightroom Queen” talk about Generative Expand in Lightroom Classic and new “Flatten AI Edits” options in LRC.https://www.lightroomqueen.com/whats-new-in-lightroom-2026-08/I’m not seeing any of this in the 15.5 release. Maybe this information was not intended for public release? It is causing confusion among Lightroom Classic users.

Hello All,I'm currently running into an issue with Acrobat DC's Fill and Sign feature for signing a document where any time I use fill and sign and type in ACC it crashes the entire program. I've tried running repairs on the program and uninstalling and reinstalling and it continues to do this. I'm trying to type in ACC because it is part of my job title but can't because it crashes after the second c is typed. It does not do this with any other AC combination, only ACC. It also doesn't matter if the letters are uppercase or lower case. It seems the letter combination itself is causing the crash. Has anyone come across an issue like this or know of a solution?

Hi all,Apologies if this already exists on the forum somewhere, if it does I have been unable to find anything that helps. I'll list all the facts that I have below. Hoping that someone out there knows something!My Indesign is displaying colours as faded/washed out. This is happening with whatever documents I work on. I have checked and double checked that the documents have the correct colour break-downs - when I export to PDFs (or JPG or whatever else) the colours show correctly, so I know that the problem is not with my Mac screen. Document colours also display correctly when my colleague opens and works on them on his Mac, so I deduce that it the problem lies with my Indesign.My indesign is fully up to date and the problem persists no matter what display performance I chose. Indesign is displaying faded on everything both created in indesign and assets imported in from illustrator however imported JPGs seems to be okay. So maybe the problem is with how swatches are displayed? (agai

Since I got Premiere Pro v26.3, I started having problems after some minutes of editing, everytime I use the menu above, either to export, render or save. It stays blocked, says, “not responding” and sometimes starts a minute later. But, if I try to do the same while using shortcuts, seems to be ok. Besides that, when working with heavy timelines, with several effects, it starts to work slow and make some bugs. I didn´t have this issue with previous versions. My computer is very powerful, so I don´t get the problem. I even reinstalled Premiere, but didn´t solve the issue.Could you please tell me what to do? Thanks!   

I found the code below on the forum; it makes the image automatically fit the screen when opened.But I want it to fit 46% of the screen—is that possible?Thank you.        var id57 = charIDToTypeID(“slct”);        var desc15 = new ActionDescriptor();        var id58 = charIDToTypeID(“null”);        var ref6 = new ActionReference();        var id59 = charIDToTypeID(“Mn  ”);        var id60 = charIDToTypeID(“MnIt”);        var id61 = charIDToTypeID(“FtOn”);        ref6.putEnumerated(id59, id60, id61);        desc15.putReference(id58, ref6);        executeAction(id57, desc15, DialogModes.NO); 

Look, there are much more important things going on in the world but this whole practice of Adobe Fonts euphemistically “retiring” entire libraries of fonts is absolutely ridiculous. This practice destroys whatever implied reliability this service may have had. The Font Bureau library specifically added a ton of value and removing it severely undermines this. I totally get that relationships and contracts with third parties can change, but Adobe should not make the customers suffer for their inability to support the platforms they create. I don't know what the answer is here, but I know the current arrangement ain’t it.

 We use data merge frequently, using the same Excel files and InDesign templates over and over. Over the past week or so, our merges have stopped working, and we get this attached error message. We have removed any placeholders in both InDesign and Excel that are not being used. We have tried creating various .csv files from Excel. What could we be doing wrong, our workflow has not changed. Thank you!