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"I am using a generic/departmental email address that was previously managed by a former employee. I have access to the email, but the Adobe account is still linked to the old user's personal info and security settings. I need to 'hard reset' this specific Adobe ID so I can start fresh with the same email address, as if it were the very first time logging in, and then re-add it to our Admin Console. What is the best procedure to completely purge the old user's metadata and security info from this email?

Hello,Lightroom Classic 15.2.1 (on macOS 26.4 in my case) does not correctly reproduce Nikon Zf in-camera presets (my test is on custom presets).In the Library module, the image matches the in-camera look because Lightroom is showing the embedded RAW preview. But in the Develop module, Lightroom switches to its own rendering and applies Camera Flexible Color, which produces colors that are clearly off compared with the Nikon rendering.So although Lightroom appears to support this feature in principle, the current implementation is not accurate enough to be useful. The user is then left trying to reverse-engineer and manually correct the many settings changed by Camera Flexible Color.As it stands, this feature is effectively broken/useless for Nikon Zf files.Here is a side by side view of what is expected and shown correctly in the Library module (left), and what Lightroom’s Develop renders (right). Thanks in advance for considering this bug report.

私は図面や設計図を描く時に、変形パレットの数値入力や水平反転などををよく使うのですが、パレット上にある「ターンテーブル」のボタンの上を通過するだけで、いちいち詳細説明のポップアップが出て数値入力の上に被さり、ものすっごい邪魔なんですが、ポップアップを消す方法はないでしょうか？環境設定の中には、そういう項目はないようです。よろしくお願いします。

Hello Adobe TeamIn order to manage and see folders with more clarity and sense of order, I use long folder names. It would be nice to have a wider folder pane in Lr too, to reflect the same sense of order.Sometimes I use colours to mark both files and folders. Please add more colour tags in Lr, at least to reflect those in Finder, and mirror them in finder as well. Also, please add an option to colour the folder itself in Lr, in place of the vertical bar at the end of the folder name line.Thank you.Marco

Creating different proxies didn't help, and moving the data to another SSD didn't help either. The interface is very slow, and the program has a lot of trouble recognizing files from the Sony Alpha 7S III camera. Resetting the settings and clearing the cache didn't help. Who should I contact? Which developers should I reach out to? The problem is specifically with this one camera! It feels like I'm working on some really old hardware from the 2000s. In other programs, these files run very quickly without using proxy files.

Hi, when I open photos from Lightroom into Photoshop or just export as JPEG to my desktop, the images are very diffrent. Can anyone help me fix this please. The images show what I’m struggling with. Please help if you can, I’m matching sRGB in Lightroom & PS and it doesnt make a diffrence. This is exported from LR to desktop and produces the same result…. :-/ 

ISSUE: Illustrator 2025’s CEPHtmlEngine.exe issues a Video Wake Lock, preventing screen saver and display timeout.  (causing potential screen burn-in and unneccesary power use) OS: Windows 10, version 19045.5487GPU: Intel ARC A770, Driver 31.0.101.5382 Steps to Reproduce:1. Open Illustrator 2025 or let it run in the background2. Set screen saver to 5 minutes, display off to 10 minutes in Windows settings.3. Wait—nothing triggers screen saver or screen power event, no events posted in Event Viewer4. Kill all "CEPHtmlEngine.exe" processes in Task Manager5. Wait6. Result: Screen saver and power timeouts trigger properly at 5 and 10 minute marks Issue located with the assistance of Grok AI instructions as follows...To detect, open: CMD (elevated) and enter "powercfg /requests"Output: DISPLAY: [PROCESS] ... CEPHtmlEngine.exe - Video Wake Lock (screenshot attached) 

Hello I bought the Microsoft Surface Pro 11 with Snapdragon X Elite, but I was only able to work on Adobe Illustrator as web-based app, you can't download it as an app. When will you launch Illustrator for Snapdragon X Elite? 

Really annoying and frustrating problem. One of the most basic functions > "Export > Export for screens" > Saving as PNG > is not working as it shouldI have a file with 10 artboards and when I export for screens as png, some of the files get exported as .tmp Its almost like illustrator is choking with a png export function. Is there a fix for this? Was it because of one of those "infamous" adobe updates? 

For more than a week, InDesign has been stuck on startup, either on “Calling Late Initializers” or, at other times, “Starting Panels.” I have to force quit every time. I'm on the latest version, 20.4.1, running on a MacBook M3 Pro with macOS Sequoia 15.5.I’ve tried everything I could find online:Resetting preferences at startupResetting all fonts, removing fonts, removing any Adobe fontClean installs, older installs, reinstalling Creative Cloud, even using Adobe Cleaner to remove everythingStarting up in root user, starting up in another Mac user account, startup in safe modeEmptying every cache I could think ofRunning First Aid via Disk UtilityTried talking to adobe support 'We look forward to helping you during our open hours.'How is it possible that software essential to so many graphic designers simply stops working?I run a graphic design business, this has a huge impact on client work. I have print and magazine files that I can’t even open, let alone edit or render out. At the ver

In 2022 I began paying for a photoshop account. I recall making something in photoshop, but i don’t remember signing up for a paid subscription and there’s no email chain from adobe about my subscription, no confirmation email or thank you email. Just a verification code from around that time I’m assuming that was to link the account to my email originally when it was made. Then for 4 years month by month adobe has silently charged me 37$ now accumulating to about 1700$ for a subscription I didn’t want and didn’t use. How much of Adobe’s money comes from things like this? Is this by design? I’m pretty upset, this is a large sum of money over a long period of time.

When the track is playing, the contrast increases, but during a pause, it returns to normal. Why is that?

Hey, I hope there is someone to reply to me.  As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work.  I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

My assets has been nominate as adobe free collection for one year term, and it will be paid upfront,, i want to know when will i can get the payment.

I have adobe firefly I am trying to merge my video and the voice from eleven lab it is the voice I have been using for my mascot  

I’m having an issue with Firefly Boards that just started today. When I click Vary on an image, it automatically defaults to the Flux model, which costs 45 credits per variation. Yesterday, the same workflow was using the Firefly model as expected. The problem is that I can’t find any way to switch the model back to Firefly. There doesn’t seem to be a model selector, so I’m stuck with Gemini. I’ve tried refreshing the page, clearing cookies/cache, and starting a new board, but the behavior is the same. Is anyone else seeing this? Is this a bug, a recent change, or is there a way to change the model back to Firefly for image variations?  

So with a list of words to be used in a word-cloud, Firefly Veo 3.1 and Kling 3.0 failed miserably.  They can’t even spell correctly and I provided the list of words to use.  It came up with other words when I had an exact list of words.  This is a joke.  Any first-gen AI could have done better.   So many wasted credits, again and again, and again.

I need to produce an A4 24-page booklet each month for a car club, variable text and photos full colour. How do I set this up and how do I import material? New user, no real knowledge of Adobe, formerly used a designer who insisted on Quark but he's now retired. I really need a template I can fill each month with new material.

AI Denoise consistently fails to complete on my machine. This is 100% reproducible and has persisted across multiple Lightroom Classic and Intel driver versions, including the current pairing of both.System:Lightroom Classic 15.4.1 [202606201310-b9f148a4], Camera Raw 18.4 Windows 11 Home 26200 Intel Core Ultra laptop, 16 logical cores, 32 GB RAM Intel Arc 140T integrated GPU (16 GB shared), driver 32.0.101.8860 WHQL (current, verified in Device Manager) Files: Fujifilm RAF (X-Trans)Symptom:Click Denoise. The background progress indicator (top-left) immediately shows roughly 10% progress, then never advances — waited well over an hour. The photo becomes locked: "AI processing is in progress for this photo. Editing is temporarily unavailable." Task Manager shows the Arc 140T near 100% compute utilisation for the entire time, so the GPU is actively executing something — it just never finishes. Exiting Lightroom during this state leaves orphaned Lightroom processes that must be killed in T

I have developed an InDesign plugin using SDK and C++. The built plugin needs to be placed in Plug-Ins folder. We generally use pkgbuild and productsign on MacOS terminal to prepare the package / pkg. However, I am unable to upload this package in Adobe Exchange approval for distribution. How do I create installable plugin to be uploaded for Adobe Exchange distribution?Also, need to understand whether I need to have any security to be implemented for subscription of this plugin or Adobe will handle its expiry?Please advise.

I have been noticing this issue over the past few days and I’m not sure what is causing it.We have a networked Canon ImageRunner printer that I print PDFs to. Lately, when I click the page setup button to select the correct paper size and orientation, Acrobat has been “hiding” -- basically it moves to the background and forces the desktop as my active app. I have to alt-tab back to Acrobat, where the page setup dialog box is open and waiting for me.I would expect it to just open the page setup box and NOT move to the background.I did just realize today that, if I do anything else first, such as click the Properties button next to the printer name drop-down, then cancel out of that and then click the page setup button, it behaves normally. But, if I click the page setup button first, before anything else, this odd behavior happens.Just started noticing it this week. Nothing has changed with our printers or network setups or anything.Anyone else having this issue? [Edited typo]

(05/08/2026, version 21.5, updated yesterday) Glad for the option to delete all AI generated alt-text... if only it would work properly. The remove all button doesn’t recognize the generated alt-text and pretends there is nothing to delete. This document has 208 pages and there is several pictures on each of them. Having AI generated descriptions on our images erodes the trust our clients have in our products, and I had to find roundabout techniques to delete them directly in the exported PDF because as a professional, I can not afford the time to delete them all by hand, one by one in InDesign. Thus, neither me or my colleagues have touched the descriptions : they are as they were generated (without our consent) when this feature was pushed without notice. So the feature should recognize them as AI generated text to be deleted, and just does not. I keep being dissatisfied with how this whole situation have been handled since it’s been reported month ago.  Dialog box says “No AI-genera

I am working with an InDesign file that includes a separate, linked InDesign file. Both files have correct tags and reading order in the structure and when I export them separately to PDFs.But if I export the main file including the linked file, only the main file’s tags and reading order are in the structure and exported. The linked file is treated as one frame/object only. None of the individual objects from the linked file appear in the structure or the exported PDF.Is there a way to include a full-featured linked document inside an InDesign document that preserves all the original objects, tags, and reading order?

las versiones se acumulan en el disco duro, puedo borrarlas

Hi! I’m contacting you because I would like to request a refund for a recent Adobe Acrobat charge.I had already canceled my subscription previously, but I was still charged approximately $30 USD on August 29. I noticed the charge immediately and I do not wish to continue with the subscription. I would really appreciate it if you could help me review this situation and issue a full refund for the $30 charge made on August 29.Could you please help me with this? Thank you very much!