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Wie ging die Geschichte bei Ihnen weiter? Ich habe das gleiche Problem, davor wollte ich auf meinem alten Rechner die Lizenz deaktivieren, was aber Fehlermeldungen verursachte. Und da stehe ich nun. 

I have had an annual Adobe account for 20+ years. I took up a 7 day free trial of CreativeIt clearly did not do what I had hoped so I cancelled the trial within the 7 day period and thought no more. I trusted Adobe.In January I found that Adobe had been collecting £24.95 from my account for four months.I lost my card and changed the number. I was contacted by Adobe saying they could not collect my annual payment so I gave my new one and that payment went through.I then had messages saying they could not collect the monthly payment for the Creative that I had cancelled. I had not noticed they were collecting it against my wishes..There is nowhere at all - terrible customer service for a major company- where you can contact Adobe by e mail of phone. The UK Office  rudely told me “we are sales only not customer relations!”You can’t cancel an account until they have taken all the money- even when they should not be !So I went to my bank and asked them to stop the mandate and any payments a

How to refund my payment in adobe acrobat

My bank account was charged my subscription fee, but my adobe account believes it did not!Billing date is beginning of month (1st April for this instance), fee comes out beginning of each month. I want to amend my account because my subscription has jumped from £28.99 to £66.49.

I’m wondering if it’s possible to have parametric shapes reflect each other, or if reflections are limited to lights and image-based lighting.I put together a tutorial on the new realistic reflections in the Advanced 3D renderer, but for this specific case I ended up using a workaround.

Tem mais de 12 horas o arquivo desse jeito que aparece na foto e o pior que não deixar fazer outros coisas no app.

오브젝트 마스크를 사용해서 객체를 선택하면 속성패널에 불투명도, 패더는 활성화가 되어있는데 확장은 비활성화 되어있습니다. 그리고 다른 사진이나 영상을 확인해보면 오브젝트 마스크를 사용해서 객체를 선택하면 빨간색 칠과 외각선은 점선으로 표시되어있는데 저는 외각선 점선은 표시되지 않고 빨간색 칠만 되어있습니다. 둘이 무슨 차이인지 알고싶습니다. 그리고 확장 기능을 꼭 사용하고 싶습니다. 감사합니다.

Bonjour, J'aimerais savoir pourquoi je n’arrive pas à utiliser la version payante avec mon abonnement ?Mon problème est que quand j’ouvre un PDF, c'est parfait, mais dès que je veux utiliser des outils qui nécessitent un abonnement, il ouvre le pop-up qui me demande de m'abonner, mais sans rien afficher dessus, puis je dois fermer l'application avec le gestionnaire des tâches. pop up 

This is a little bit of both a bug report and discussion, but I put it under bug report because that's the closest it's going to get about this topic.The known issue of NVIDIA and Premiere Pro not working together and crashing has been causing me more issues than just crashing. I first ran into error code 39, then it started giving me other errors that I don't exactly remember what they said, though it exported 1 video 3 times when I clicked export once, and all of the videos were corrupt files. I also ran into this problem last night while trying to export the same video, waiting around 10 minutes for the 100% to go away and give me the notification that it had been exported, but I got tired of waiting, tried canceling, and Premiere crashed.Does anyone have any possible solutions to this?

Hello,Where can I find a copy of my invoice when I've logged in? I've lost the email that had the invoice attached...Thanks

I received a batch of DNG files from one of our freelance photographers that have small previews. I imported these into Lightroom with the expectation of being able to export a new batch of DNG files with full-size previews. However, all I can get is files with the same small previews. There are 2 reasons I need full size previews.1-We use Photo Mechanic for culling and ordering images before renaming and processing them through LR.2-Our DAM relies on extracting the JPEG embedded in the DNG files for downloading.   Am I missing a setting somewhere, or is there really no way to force LR to create a DNG file from scratch with a larger preview?Thanks, 

What is the latest version of InDesign that Peter Kahrel's kerning script will work with?

Hi - love the app and using it more and more.Transitions: TikTok has a neat transition - Fade To Black - clip fades to a black screen, the next clip fades in...i use it a lot, kinda takes a breath between scenes.. would love this to be added, as its more useful than some of the exiting transitions.Whats the easiest way to produce this in Premiere mobile?...stick in a black png flie then, use dissolve transition either side?

Hello Adobe team and community,I would like to suggest improving Adobe Illustrator to better utilize multi-core CPUs. Currently, Illustrator mainly uses one or two cores, which limits performance, especially with large and complex files.Enhancing multi-threading support could significantly boost speed and responsiveness, helping professionals work more efficiently with heavy projects. 

Hi, I tried to apply for 7 day free trial but my phone froze and charged me the monthly charge today instead of doing the 7 day free trial I wanted. I noticed the credit card charge today April 30th and cancelled it after I noticed.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Could you please let me know when customer support for the Australian region will be available to assist with this request?Thank you so much in advance 

Hi, I didn’t now about this charges for 6 months a go, could you please cancel my subscription and also refund amounts? 

I’m editing Sony A7S III footage, shot in S-Log, so I went to Lumetri and set the LUT accordingly:This works great.However when I right click to “Replace with After Effects Composition” - the colour is slightly off.Correct colour from Premiere with above settingsSlightly off colour from After Effects These are the Premiere colour settings:These are the AE settingsThis the interpret footage dialog box in AEThis is the Modify → Color, settings in PremierePlease advise - first workflow with Sony s-log in awhile.

I have a text layer above a shape layer. I add rotation keyframes to the shape layer and it works, now I want the text layer to rotate along with the shape. I drag the pick whip from the shape layer to the text layer though the text layer is still not animating/rotating. What do I need to do to make this work?

Hi, first of all,After researching quite some time I think it's time to put the question here.I've been working on a group project in InDesign lately so I have some texts sent to me and directly copied them in. InDeign didn't know some Fonts, so I changed those, but in the end it had no problem. But after exporting it, Acrobat tells me there is an unembedded font (T3Font_0) in the document.1. If that Font is in the document, why doesn't InDesign know about it (It's litterally not in the list of used Fonts)2. How can I find out what the source of said Font is or locate it? I've heard taht it can come from Photoshop pictures or pictures in general, but do I really have to control everything seperately? Ain't nobody got time for that.3. I have been told, that in other programs you can turn off the subgroups of fonts, so they become individual fonts. That appearently worked fo them, os is that a possibilty for my issue aswell and if yes, where do i find that option in InDesign?Greetings, M

Help! My cursor isn't changing in Illustrator 2020. It's constantly a black arrow no matter which tool I am using. I'm attaching a screen grab video. I'm using the pen, direct select, rectangle, then type...and it just stays a black arrow. Thanks for your help!

It is entirely too hard to find the option to post to a discussion/ask a question. The button should appear any time one searches the community so users don't have to dig for it.

I am creating a booklet in InDesign with ads imported that I’ve created using Illustrator. A few times now, I’ve created an ad… imported it… and when I make sure it’s centered (Command + Shift + E), it does NOT center. I’ve looked at the AI file and there are no stray items. I’m attaching two screenshots… one of the Illustrator file in outlines, and one of the InDesign file… showing it is not centered, even though I have centered it using command + shift + E. I know I can manually center it… but I’m just curious why this is happening. If you think it’s an Illustrator issue, I’ll post this on that forum, but it looks fine in Illustrator… just not InDesign.

I tried Firefly boards for the first time today. I was in Firefox, which is the browser I always use. I have no problem generating, but boards was a different story. I placed a file from stock, and then could not click it. It was like it jumped away from my stylus. It kept shrinking to 1% and changing size but I could not click it. Artboards worked the same way - I tried to create one and then could not select it. It also bounced around and kept changing size. When I tried both in Microsoft Edge, everything worked just fine.I’m on Windows 11. Firefox is up to date. As I said, I’m using a Wacom Tablet and stylus.Does anyone have any suggestions on how to make Boards work in FireFox? I’d rather not have to change browsers just for Firefly boards (I ended up created the board using Photoshop.)Thanks.

...so I do not lose this once-in-a-year scholarship opportunity. @kglad could you please advise on how to get this escalated immediately? My hard work depends on this visibility. Thank you URGENT: Manual Review for Professional Fashion Portfolio (Notice ID: f8439348)Hello,My Behance profile (URL:https://www.behance.net/iamayesharehman) has been deactivated and my work is hidden. I am receiving the error "Unfortunately you cannot update a project now."As a professional Fashion Designer, my portfolio is the foundation of my career, my job, and a critical scholarship application with an immediate deadline. Because the review committee is evaluating my work right now, any delay in visibility will cause me to lose this opportunity.My fashion illustrations are original works created through my own immense effort and research. This portfolio is absolutely legitimate and represents my professional identity. The "Spam" flag on my account is false; I believe my account has been caught in an auto

I have just been FORCED to install the most updated Pro version of Adobe.  IT IS THE PITS. I am using version 2024.002.20759 Windows desktop version. How can i remove this ridiculous floating tool bar?  It's so frustrating and gets in the way of working with a document.  It's pure distraction and frustration and completely distracts you from getting your work done because you have to keep moving it. A few other things i'd like to see if can be mitigated:1.  Bookmarks panel back to the left hand side2. Tools panel back to the right hand side3.  display contrast - grey on grey is the least visually friendly and excludes people with low vision4.  stop the stupid pop up when you scroll over a picture or object in a PDF doc - why is this needed? This is just one hour of using this, i can only imagine what other annoying 'upgrades' are yet to be found. Any advice on how to fix these nonsensical features will be greatly appreciated!