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Dear Support Team,I subscribed to a trial plan and canceled it within the trial period. However, I was surprised to see that I was still charged for a monthly subscription despite canceling on time.As soon as I received the notification on my card, I immediately canceled the plan again through the “Manage Plan” section. Given that I had already completed the cancellation during the trial period and received confirmation of that cancellation, this charge is unexpected and not acceptable.I kindly request a full refund of the subscription fee charged to my account.Cancellation reference number: AB07787600608CUS,Please review this issue and process the refund at your earliest convenience. I look forward to your prompt response.

Intento generar vídeos con Veo 3.1 fast a partir de varias imágenes, que no infringen ninguna regla, son animaciones simples y no puedo porque sale que ha ocurrido un error. Cuando intento animar las mismas imágenes con gemini o flow, pongo la misma indicación que puse en adobe firefly, se genera el vídeo sin ningún problema. el problema es de adobe firefly

Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan." NO ONE ELSE IS USING MY ACCOUNT BUT ME! Everytime, there is a learn more, and i always hit the not helpful button with this message:"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT." Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

I’m unsure if this was always the case, but it seems that the “Apply to all pages” button in Brands cannot be toggled on/off when working with video templates (please see attached image). I can imagine this would be very confusing for users 🙁 (it certainly confused me!) Is there any reason why this is the case and are there any plans to change this at any stage? I’m in the middle of putting together a video tutorial for Adobe Express about how to apply Brand colours & fonts to templates, and this makes things very awkward. Many thanks.  

I have a reproducible issue where Lightroom Classic (15.3) does not recognize the GPU on my Mac Studio (M1 Ultra).  macOS 26.4.1 GPU shows 0.0 MB / not supported “Use GPU” is greyed out Denoise returns: “Requested adjustment is not applicable”  Important: The exact same setup works on a MacBook (same macOS, same LR version, same files). GPU is recognized and Denoise works there.  Already tried:  Reset preferences Clean reinstall Cleared Camera Raw cache Tested with single display  System reports GPU + Metal correctly (system_profiler).  → Seems Lightroom fails to detect GPU on this Mac Studio only.  Anyone seeing the same on Mac Studio?  

My Acrobat auto-updated this morning and now when I extract pages from a pdf it includes the first page of the document unless I unhighlight it. When i go return to the original document it brings me to the first page rather than where I had been as it’s now reading page 1 as my last location in the file.Restarted after update with no success.  The update is 2026.001.21411  Thanks for any help!

I noticed another issue from the latest Acrobat update, where my page size seems to auto-adjust or change based on whether I’m viewing the file on my laptop screen or my monitor. For instance, when viewing on my laptop, this page seems to be >10.5” wide: When I shift that same file over to my monitor, it shifts to the anticipated 8.5” wide: I’m also getting these fun white tick marks all along the ruler that appear where ever I scroll my mouse, making it impossible to read the ruler, and I no longer have a scroll bar. So great. Adobe, please fix all these issues with the latest update!!

This pops up when copy/pasting a vector image from Illustrator to InDesign. Only from recent update.Needs to be fixed ASAP.   

I just installed InDesign (planning to make a book for print). When trying to export to PDF, I always get this warning (in the Export Adobe PDF dialog, see screenshots below):"The preset specifies source profiles that don't match the current color settings file. Profiles specified by the color settings file will be used."I get this warning even when trying to export a single page document with no content. I am new to InDesign, but I have used Photoshop for 15-20 years and have a good working knowledge of color management.What is the warning trying to tell me? And how can I fix this?I am using the standard [High Quality Print] export profile (changing no settings). In the Output section I have Color Conversion set to “No Color Conversion” (no “source profiles” here).What is meant by “the current color settings file”? Where can I find/edit this file?Here is a detailed description of what I am doing before getting to this warning:Adobe InDesign version: 21.3 x64Windows 11 version 25H2 (OS

Dear community, Today as often clickedon the LR shortcut towork on my photo but instead of launching normaly, I had the "Adobe Phtoshop Lightroom 6 Sign In " pop up. Than it directly goes to the Phtoshop Lightroom 6 Trial window. I click on License this software, put my Serial Number (bought in 2017) click on "Next" but instead of going to the next step, it reload the "Adobe Phtoshop Lightroom 6 Sign In " pop up. Did not try to uninstall the software as I am not sure it will help and not sure I won t loose my catalog. Any clue, on what happened? Thanks, Chris   {Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

Ich habe firefly in der kostenlosen Version getestet, als die Credits aufgebraucht waren, habe ich zur kostenpflichtigen Premium-Version gewechselt. In meinem Konto steht ich habe 750credits zur Verfügung, wenn ich aber was machen möchte, heißt es ich hätte keine Credits 

Signature won’t save in the Acrobat app despite ticking “Save signature” and clicking “Apply.” I have to repeatedly upload my signature as an image every time I want to sign a document.

several times asking for less confetti and it keeps sending the same, 120 credits later  

i just need to know how i can make longer videos based on teh subscription i purchased where it stated i could make 40 second videos, thanks 

How do I change my distributor from Ingram to CDW?  CDW is telling me to go to the Admin Console > Account tab and generate a “change of reseller” code, but this is nowhere in the account tab in the Admin Console.  Bottom line is that I want to change from Ingram to CDW and need instructions on how to do this.  Thank you.  

Hi I’m working with material shot in Alexa and when I apply the LUT the cinematographer gave me, the colours appear totally extreme and I know this shouldn’t be the case. Why is this happening? Thanks

영상물 편집을 위해서 25년 2월달 쯤 어도비 프로를 알아보면서 두 계정으로 무료 이용을 신청했던 것 같습니다. 계정 1. ***** 2. *****   그리고 형 계정(*****)으로 구독 결제하여 이용중에 있습니다. 결제는 형이 형 카드로 연간으로 한번에 결제했구요.   그런데, 분명 형 계정으로 구독하면서 3월달쯤?에 바로 구독해지를 두 계정 다 했는데 8월달까지 계속 나가고 있더라고요!?!? 두 계정 들어가도 활성화 된 것도 없고 이용한 적도 없는데 몇 개월치를 계속 돈을 가져가고 있었습니다. 무료체험이라고 구매기록에도 안남는건지 혼란만 가중시키시네요.. 이러면 안되는거 아닌가요?? 진짜.  분명 구독해지를 했는데 왜 돈이 계속 빠져나가고 있냐고요. 지금까지 빼간 4월부터 8월까지의 결제금액 환불받고 싶은데, 한 계정은 26,400원 또 다른 계정은 39,600원씩 매달 66,000원씩 빠져나갔고 총 330,000원을 환불받아야합니다.  하.... 진짜 고객센터 연결도 어렵고.. 진짜 복잡하네요..   * 모더레이터에 의해 개인 정보가 삭제 되었습니다.

Hello, I have started having error messages when using Lightroom and Acrobat. “Error 10000, unable to connect to the server” type message, when my connection is on and other apps to operate (InDesign, Illustrator, Bridge). I am using a Mac running on Sequoia 15.7.5.I am (trying) to use Lightroom 15.3Thanks you for your help solving this problem which is really blocking me professionally.

Bonjour mon ssd m’a laché, un professionnel l’a changé et je suis passé de Windows 10 à 11. j’ai réinstallé Photoshop Elements 2023, j’ouvre le logiciel mais je ne peux charger l’espace travail.que faire, merci, en français svp.

UPDATE: Problem gelöst. Ich habe ein Update für Indesign von 21.2 auf 21.3 gestartet. Die ersten 50 % liefen gut durch, ab dann braucht jedes Prozent ca. 10 Minuten. Mein Gedanke war die CC neu zu starten, dafür habe ich den Vorgang manuell abgebrochen. Nun dauert der Vorgang des Abbrechens bereits über 35 Minuten. Wie sollte ich weiter verfahren?Ich habe eine 50er Interntverbindung, damit jedoch bisher keinerlei Probleme gehabt.Habe ein M2 Pro unter Tahoe 26.4.1

I work with large PSB files - often 4+ GB - with many layers in Photoshop and I need to upgrade my computer. If I get an M4 Max Studio system with 64 GB RAM and a 2 TB SSD internal drive will that be enough, or should I increase RAM to 128 and/or get a larger SSD drive? I’d be grateful for advice.

This post applies to Lightroom Classic and the Lightroom Ecosystem products.Post Camera Raw feedback here This thread is now closed. Please update to LrC 14.x or LrD 8.x. If you wish to provide feedback, please go to the new article. The Lightroom team is sharing an early look at Generative Remove, which makes it easier to remove unwanted objects and distractions, even on complex backgrounds, with a simple brush stroke. Generative Remove is powered by Firefly AI.   How to use Generative Remove on a desktop: You can find Generative Remove under the newly renamed Remove panel (aka “Heal”). Make sure the “generative AI” checkbox is enabled before you start brushing (note: when unchecked, Lightroom will use Content-Aware Remove to fill your brushed spots).  By default, you will be given a moment to refine your selection with an add or subtract brush. Remember to include shadows for a more accurate result! You can also skip this step by holding down ‘CTRL’ on windows or ‘CMD’ o

Hello, when I try to upload my character to Mixamo it gives me the error Sorry unable to map your existing skeleton, I am really new to Blender so I would appreciate it if you give me explanations, explain them in a way that someone who is not very experienced understands, here I leave you a photo of the bug and the model in Blender: https://drive.google.com/file/d/1xb8n6W4ATyRiM_vG_K8UElj5Zan0VEgK/view?usp=sharing

 I paid for the subscription after the trial because the service worked properly on my iPhone 15 Pro during the trial period. However, only a few days after being charged, it stopped working completely. This is extremely misleading.I will be filing formal complaints with the Better Business Bureau and other consumer protection agencies regarding these business practices.

When using a colored artboard, the artboard then exports as an object and imports as an object into another .ai file.  The artboard color is described as just being a visible GUI change, but it is acting as an object.  SEE VIDEO.