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Hello, I am experiencing some issues while generating images. Sometimes the system returns an error and does not create the image, but the credit is still deducted from my account and is not refunded. Because of these technical problems, my available credits keep decreasing unfairly. Additionally, during busy hours, when I enter a prompt and click generate, the request does not activate immediately. I often need to click multiple times before it responds, which can cause several requests to be sent at once. As a result, multiple credits are deducted unnecessarily. I would appreciate it if you could review this issue and help resolve the credit loss caused by these system problems.

プレミアを立ち上げようとしたところ、Adobeプレミア２０２６が壊れていてひらけません、ゴミ箱に入れる必要がありますと表示されました。アンインストールして、改めてインストールし直してみましたが、同じ結果で手詰まり状態です。原因がわからずこの後どのようにすればよろしいでしょうか。[Premiere フォーラムへ移動しました：モデレーター]

Hello, I found out that my account was blocked this morning. However, I have no idea why it was blocked. All of my prepared content has separate working files. I can share these with you. Also, I requested a payment on April 23rd. This payment had been pending until yesterday. Could this be related to the blocking of my account? I would appreciate it if you could provide some information. Note: Since I cannot log into my account, I wasn't able to send my ID, unfortunately.

Can I get a report to see the last login date per user in the Admin Console?

Hello everyone,I am seeking guidance regarding my Adobe Stock contributor account, which was recently deactivated due to suspected unusual activity.I have already contacted Adobe Contributor Support and submitted two requests: Case ID: 00486702 Case ID: 00506551 It has now been over a week, and I have not yet received any update regarding my account status.All my uploaded content consists of original vector designs, and there was no intention to violate any guidelines. I believe my recent increase in upload activity may have unintentionally triggered the system.I would greatly appreciate any advice from the community or if someone from the Adobe team could kindly review my case.Thank you for your time and support.

This is the first picture I ever submitted to Adobe Stock and it got rejected due to “Quality Issues”. Can someone help me figure out what exactly is wrong with it? I made sure not to have too much noise in it (it isn’t even low light), not to go too crazy with the color sliders, etc. I made very slight adjustments to it in Lightroom. Still, it got rejected. Why is that? Thank you in advance. 

Dear Adobe Stock Team,I would like to kindly request your assistance regarding my contributor account, which has been deactivated for over one month.I have already submitted an appeal form and contacted support multiple times, but unfortunately, I have not received any response or clarification about the reason for the deactivation.I am a contributor who mainly uploads original works (such as patterns and design assets), and I always aim to comply with Adobe Stock guidelines. If there has been any unintentional mistake (such as metadata, similarity, or policy misunderstanding), I am fully willing to review and correct my submissions accordingly.At this moment, I am not sure what caused the issue, and I would sincerely appreciate it if you could provide more details or kindly arrange a manual review of my account.Thank you very much for your time and support. I look forward to your response.Best regards,[Personal information removed by moderator.]

I am a teacher and used to get the discount code applied on my account but recently it changed without my knowlegdge and Im now paying the full £66 per month. If I want to cancel I have to pay the cancellation fee so I wondered if it was possible to just apply my teacher status back onto my acccount?Would it be possible to reactivate my teacher discount and re-imburse me for the months that I have been paying the full cost? 

I have an accidental GCash auto-debit charge and I would like a refund under the 14-day cancellation policy"I am writing to respectfully request a refund for an unexpected auto-renewal charge of Adobr Pro that was deducted from my GCash account.

I have recently downloaded several files that claim to be vector and either aren’t, or are clearly generated with image trace, which makes them unusable to me. I am also unable to tell the poor quality of the vector art from the image preview. How do I report these? I found one answer toReport in Stock Community Forum: Post the file numbers in the Adobe Stock Community forum, where staff and volunteers review complaints.This does not seem like a helpful idea or place for solutions to happen.

Need to cancel subscription asap 

Why cant I just cancel my subscription, I dont have the money to pay for it right now. This is a 22$ a month plan that if I cancel 12 days before I get charged, it will require me to pay 4 and a half months of service that I dont get and cant afford 91$,  no I did not buy the yearly this is a monthly plan that they refuse to let me cancel untill the last 3 days of the month, Absolutly rediculous this is exactly what unity practically tried doing but on a whole different scale of robbery because when you get charged 91$ you dont even get to use it for the next 4 and a half months if I was some one who could make a good argument I would sue them on this!

We have only one powerful machine  at office but all developers work remotely on their laptops so  we are following this approach.   →  On powerful machine i,e workstation we have same set of files of videos (high resolution) which we will render .You can see my nested sequence timeline as shown below in the attachmentWe tried to export with fcpxml but there  effects and  animations were getting removed. so we switched to generating .prproj file sending it  AME automatically as a job. 

Every time I open a PDF file, the bookmarks panel is automatically displayed, and I have to take the extra step of closing it, because I do not use bookmarks. I see that there is an option to change how a particular PDF file opens, but most of the PDFs I work with are not saved, so I want to change the settings for Adobe so that it does NOT open every PDF with the bookmarks panel displayed. Please help!

Hello, I am writing to report a problem I recently encountered with Acrobat on Windows 11.Since the latest Windows 11 updates, Print production tools has not been working.I think I have found the source of the problem; at least I have solved it for myself, so while waiting for a potential patch, this may help others.For me, it was related to access rights to the Config.Msi folder, which contains the RBF files used by Acrobat. Windows was preventing access to this folder. I simply restored administrator rights to this folder and now it works again.I think the Windows update is trying to better protect users, but it conflicts with Acrobat when you try to switch to Print Production Tools mode.Is this a problem that will be patched?Thanks

my thumbnails are not loading.  I thought reloading lightroom classic would help 

I have a weird issue where when protected mode is turned on, adobe runs perfect but limits some of the files I can open in my company dropbox folder (Says access denied). But when I turn protected mode off, I can open the files, but adobe runs terribly slow and freezes constantly. Does anyone know of a fix where I can have protected mode off and still run smooth?

Why, when I create a mask using the Mask tool in Premiere Pro 26, does the mask path not appear on the image? I can create the mask, but the outline/path is invisible, so I can't properly draw or adjust it.Has anyone experienced this issue or knows how to fix it?thks

There was originally a piece of code used to obtain the height and width of an image.I found that when an image is distorted in InDesign, using this aspect ratio calculation is incorrect.This code can only be used to obtain the "usable width" of the image in the ID.Cannot execute s.redefineScaling([1, 1]);Because it may be a design requirement at this point.How to obtain the original height/width ratio of an image?Thank you.var image = app.activeDocument.selection[0];var imagePath = image.itemLink.filePath;var myResolution = 350;var hScale = image.horizontalScale * (myResolution / image.actualPpi[0]);var vScale = image.verticalScale * (myResolution / image.actualPpi[1]);app.preferences.rulerUnits = Units.MM;var myFile = new File(imagePath);var myDoc = app.open(myFile);myDoc.resizeImage(undefined, undefined, myResolution, ResampleMethod.NONE);var w = myDoc.width.value * hScale * 0.01;var h = myDoc.height.value * vScale * 0.01;  

Tell me about your experience using Enhance Speech. How do you use it? It ruins the sound quality so badly—I couldn't even set the audio settings to sound this bad on purpose, the way Enhance Speech does.Are they definitely using artificial intelligence there? I read that this was supposed to make audio editing quick and easy, but now that version 26 is out, the audio quality keeps getting worse and worse. I use the DJ Mic 3 and Rode Wireless Go 2, and they’re good microphones. You can check out a review of them. But Adobe’s AI messes up the sound so much that it frustrates me when I listen to it. 

Bonjour,Depuis une semaine j'ai un souci avec la surbrillance des textes PDF qui est intervenu de manière spontanée.A chaque fois que j'utilise l'outil surbrillance pour surligner du texte, il ne reste pas actif en continue. Il se désactive et c'est l'outil sélection qui s'active. Cela signifie qu'à chaque fois que je souhaite surligner une nouvelle ligne, je suis obligée de re-cliquer sur l'outil surbrillance. C'est vraiment pénible, surtout lorsque j'ai un PDF de travail de plusieurs pages. Je précise que j'ai essayé toute solution qui était en mon pouvoir : - j'ai testé sur plusieurs PDF différents (même problème)- j'ai désinstallé et réinstallé Adobe Acrobat sur mon pc- j'ai redémarré mon pcAucune de ces solutions ne fonctionne, et je n'ai absolument rien trouvé sur internet qui concerne mon problème. Merci beaucoup à vous si vous pouvez m'aider !

ME COBRARAM UM VALOR DE 95,00 REAIS, SENDO QUE COLQUEI COMO NÃO NA OPÇÃO DE NRENOVAÇÃO AUTOMATICA, AGORA NÃO TEM UM SUPORTE PARA AJUDAR NO REEMBOLSO, E AINDA FALAM QUE SE CANCELAR DENTRO DE 14 DIAS TE REEMBOLSAM, TUDO MENTIRA!! COBRAM O VALOR DE CANCELAMENTO SEU ISSO SIM. QUERO O MEU REEMBOLSO, POIS ISSO É ROUBO, COBRAR DE ALGO QUE VOCÊ SELECIONOU COMO NÃO COBRAR. POR FAVOR ALGUEM DO SUPORTE ENTRAR EM CONTATO PARA DAR ANDAMENTO NO REEMBOLSO, SENÃO VAI FICAR PIOR

Just I need proof for deducted amount even after cancellation of my subscription 

As part of our workflow, I receive a packaged InDesign file from another designer. We’ve recently incorporated alt text into all of the imagery to prepare for upcoming compliance requirements, so this is the first time I’ve run into this. She’s added all the alt text on her end and packaged and sent over, but when I open the file and update modified links as per usual, all of the alt text is stripped from the images. The only solution I’ve found has been to ignore the automatic update and update each link individually. This seems to keep the alt text in it’s place.  Is there an easier solution? We have over 150 images in this catalog and going to add hours to our workflow.

Wie ging die Geschichte bei Ihnen weiter? Ich habe das gleiche Problem, davor wollte ich auf meinem alten Rechner die Lizenz deaktivieren, was aber Fehlermeldungen verursachte. Und da stehe ich nun.