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I forgot to cancel two of my free trials and they turned into paid plans. It automatically charged me. I cancelled them within 14 days, how long does it usually take for a refund to happen?

I upgraded to Adobe Firefly Pro Plus for about $25/month because the plan page advertised unlimited generations in Firefly on select image and video models until May 20.After upgrading, I found several problems:1. Veo 3.1 and Veo 3.1 Fast still showed high credit usage, such as 400 credits per video, so they were not actually unlimited under my plan.2. I switched to models that showed “Uses 0 credits,” such as Ray3.14 and Kling 2.5 Turbo.3. Even when Firefly showed “Uses 0 credits,” I sometimes received a message saying I did not have enough credits for the generative action.4. Some generations failed with messages like:“Can’t load. We can’t display the generated video.”and“Something went wrong. Please try again later.”5. Some results became unusable, with distorted bodies, duplicated/ghosted figures, cropped characters, or very little motion.This is confusing because the product advertises unlimited generation on selected models, but the actual experience is inconsistent:- some models

So I took the adobe 7 day free trial for a college project but never used any product. Before the trial ended I tried cancelling the plan but they did not let me. I contacted customer care and asked them to cancel my plan and delete my account but he was of no use. So the only way for me to escape this trap was to remove my payment details and so I did. This was december 2024. On the month of january I received emails from them saying I need to update my payment details as they were not able to charge me. I also received sms regarding failed transactions. I knew they would do this and it was a good thing I removed my payment details. At the same time I again tried cancelling my plan or deleting my account but they did not let me. I knew they had me trapped. But why worry, I removed my payment details right? Yea thats what I thought and yes in my adobe account the details are not there and a alert dialog is visible saying to update my payment details. Until today, February 14th I receiv

After I received confirmation email that my subscription has been cancelled on 11th of April I got charged 5.14EUR on 15th of April and Adobe tried charging an additional 23.99USD on same day, 15th of April, but luckily for me I didn’t have enough funds that day. 

When I enter my adobe account page, I get an error popup saying “Unable to load plans”.I has been this way for a couple of days already.I have tried:- clearing my adobe cookies-opening in incognito window-making sure my browser is up to date (using google chrome) This is REALLY frustrating, any help would be appriciated.  

I need help with republishing my webpage. I am a premium member. It worked just fine previously.

How do I move a layer to the top and move an object to a specific layer?For example, I have three layers, and I want the final order from top to bottom to be:A1A2A3.I’d like to know how to use code to move A1 to the top.Additionally, I want to move the selected object to A2.I found this, but I don’t seem to understand it:https://community.adobe.com/questions-671/script-for-object-styles-being-applied-to-specific-layer-880528Thank you.

Hello community. Ive made a document with some buttons to navigate to certain pages, when I export as interactive PDF I get the following warning.  But then I export as Epub, and view it in Thorium and the buttons are working fine.I asked ChatGTP and it's telling me Indesign can export Interactive PDFs, but I'm doing something incorrect. So do interactive buttons function in exported PDF interactive, or this function is only for Epubs?Thank you.PS: I view the interactive PDF in my adobe acrobat reader, where I can see a little hand hovering over my buttons, but nothing happens, if this information helps to solve my problem.

Every time I open illustrator all the layers in my file expand showing every single sub-layer. This is beyond annoying because I have to close EVERY SINGLE ONE OF THEM. How do I fix this????

Currently, April 30, 2026- fully up to date Mac OX and Acrobat Pro- computer restarted just hours ago. It seems like the ‘read out loud function’ is not able to read English. It doesn't understand where to break words and syllables up and is the opposite of an accessibility feature. If anything ‘read out loud’ feature makes everything more confusing. All software's and systems as well as hardware are up-to-date with free available memory. Please see attached screen recording.

To find  AI Edit Status which setting can I use to create a smart collection?

Something really strange is going on. My gradients look fine when I'm editing, but when I export, it's only showing the leftmost color. I've attached images.   

요근래 갑자기 자유형 그라디언트를 실행하면 이렇게 투명하게 뜨고 그라디언트가 안 먹는데 왜 이러는건가요?색상모드도 cmyk로 정상적으로 적용되어 있고 박스에 투명도 준 것도 아닌데 뭘 어떻게 해봐도 저 상태에서 해결이 안됩니다;;  

I want to create a product design mockup video with the design I have. I am seeing an error. Please see attached the screenshot and the prompt I used below:A close-up of a design mockup on a TV screen, followed by a mobile phone, and then a laptop. The TV screen is in a modern living room with soft ambient lighting, the mobile phone is in a busy urban setting, and the laptop is in a cozy home office. The camera captures a steady, close-up shot of each device, highlighting the vibrant colors and details of the design. The video transitions smoothly between the devices, maintaining a consistent pace. The overall style is clean and professional, emphasizing the versatility and clarity of the design across different screen sizes.place the images following the instruction below. DO NOT ALTER THE IMAGES.- TV.png on the TV device- mobile.png on the iphone- laptop.png on the laptop

Started annual free trial on 22/04, cancelled in the free trial period on the 23/04 however have been charged $47.99 on the the 01/05. How can I dispute this to revive a refund? I have a confirmation from adobe on the 23/04 confirming the subscription has been cancelled.

Illustratorでテキストを含むSVGファイルを書き出した後、再編集できるようにしておきたいと考えています。これは、HPにアップロードする際にフォントがないと表示が崩れてしまうためです。今後修正が入る可能性もあるため、編集可能な状態を保ちたいと思っています。しかし、「別名で保存」でSVG形式として保存すると、「フォントをアウトラインに変換」や「Illustrator編集機能を保持」といったオプションが正しく機能しなくなってしまいました。以前はこれらの機能が問題なく使えていたのですが、現在は使用できません。Illustratorを何度もアンインストールして再インストールしたり、環境設定を削除したりも試しましたが、問題は解決しませんでした。どうすればよいでしょうか？よろしくお願いします。

foto scartata: mi sono state scartate foto con motivazione "problemi di qualità" genericamente, senza specificare oltre. come posso capire nello specifico cosa non va? Grazie

I need to adjust all images in a collection to -24 tint while keeping the temp the same.  Is there any way to do this?

現在Photoshop Elements 2024を使っていますが、10年使用のPCが壊れる寸前のため、今のうちに、Photoshop Elements 2024のライセンス認証を解除しておこうと思います。（新しいPCを導入するまでの間は同じPCに入っているPhotoshop Elements 14を使う予定） Photoshop Elements 2024のライセンス認証解除は、アプリ起動後、「ヘルプ」→「サインアウト」でライセンス認証の解除は完了なのでしょうか？ なお、Adobeアカウントで「プランとお支払い」→「認証済みのデバイス」を見ると、なぜか「認証済みのデバイスはありません」となっています。これは正しい状態なのでしょうか？

Hi, When I print to the network printer in the office it is printing very slow. It lasts a long time before the print job has been sent to the printer, after sending the print job to the printer it lasts a very long time before the printer prints. It prints page 1 and than I have to wait 2 minutes before the second page prints. Version of adobe reader is 9.1. Can someone help me with this issue? I am desperate.

Hello,My Adobe Stock contributor account was deactivated on May 23, 2025 due to AI-generated content, and I submitted an appeal on the same day.Since then, I have sent multiple follow-up requests, including on February 1, 2026 and March 1, 2026, and I also submitted a new support ticket recently. However, I still have not received any response.It has been a very long time without any update regarding my appeal.Could a moderator or Adobe staff please advise me on how to proceed or help escalate my case?I also had a remaining balance in my contributor account and would appreciate clarification on whether it is eligible for payout.Thank you.

I’m trying to animate some still images and the clip on track V2 is not showing up in the Program Monitor.  In screenshot 1 what is showing in the Program Monitor is the image from V1.  If I toggle that track off, as shown in screenshot 2, the clip above it on V2 does not appear.  Why not?  Thank you.    

So, I've had this problem for years now, but always found some way to work around it without fixing the problem.I edit a video and when I'm done and wanting to export soon, I notice problems with nested sequences. I know there have been a lot of similar, solved cases, but none of the explanations helped for me. It's not like Premiere can't find the clips, just random parts of those nested sequences are blank. If I click on the sequences that are making problems, the clips inside look perfectly fine. This has costed me countless hours over the years.Thanks in advance!

Hi All, I need to sign a form using ertificate based digital signature. However, currently I am unable to boot my laptop into windows and running it on ubuntu 24.04.  Is it possible to create and use certificate based digital signature online without any subscription?

Hi, I’m looking for any info or feedback on this topic. I’m trying to create a press-ready editable business card template PDF for a client.I’ve created the artwork in Indesign (CMYK) and exported to PDF where I’ve added required fields using the ‘Create a Form’ functions.My first question is about colour space, because it’s looking like the editable fields are in RGB colour space? If so, that leaves the client with artwork that is not press-ready.Secondly, I’m assuming i’ll be stuck with the standard/basic font selection (ie Arial).I’m starting to think this just isn’t a viable offering for clients - too much can go wrong. Long names that wont fit without specific kerning, addresses that require more lines than allowed, or just general user error could result in a printed card that looks wrong.Anyone else done this with successful results? Cheers.