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Hola buenas tardes, el 13 de abril cancele mi plan adobe y el mismo día recibí un correo de confirmación de cancelación de mi cuenta, al día siguiente recibí un correo confirmando y garantizando mi reembolso. Sin embargo, a mi cuenta no ha llegado dicho reembolso, a pesar de que ya han pasado exactamente los 14 días hábiles que indican como periodo en el que se refleje la transacción. Así que me gustaría saber porque no lo he recibido y que debo hacer para obtenerlo 

I have more than a hundred folders on a drive and need to move some of them to a different drive. I’m working on a 27” iMac. I can’t drag the folder to the other drive because the screen doesn’t scroll down to where the other drive is (visually). If I could right click on the folder I want to move it would be more convenient. But this doesn’t seem possible. Any solution to the dragging approach? 

no puedo suscribirme devuelta a creative cloud. cuando quiero hacer el pago sale el siguiente mensaje: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." No es problema del banco porque intente con 5 tarjetas distintas

Hi everyone,We’re trying to determine the best way to handle a recurring multi‑signer PDF workflow without permanently locking the document.Scenario:We send a PDF to multiple signers. At the end of the signing process, the PDF becomes locked due to a digital certificate. The same PDF needs to be used again at the end of each month for a callback process and must be signed again. Once a digital certificate is applied, the document cannot be modified unless it is printed/recreated, which breaks the workflow.Additional issue:After monthly reports are called back, we combine all signed PDFs into a single PDF for compliance submission. When combining PDFs that contain certificates, the signatures are stripped from the final combined document upon saving.Question: Is there a way to:Send a PDF to multiple signers without applying a document‑locking certificate, or Configure Adobe Sign/Acrobat so the document remains reusable and signatures are preserved when combining PDFs?Any guidance, best

When I started at my new job I tried to access some entries in Workfront and inadvertently created a personal account associated with my work email. It didn't do anything, and eventually I was set up correctly and can access Workfront no problem, however EVERY time I access it (multiple times a day) I am forced to choose the company/school account from the select account field (see below) How can I get rid of the personal account option permanently so I no longer have to see this screen? I will never need to use "personal account" with this email address. 

Hi, I just bough Adobe creative cloud plan with Illustrator and photoshop. when I press download Illustrator, It doesn`t download anything to my pc. Additionally, when I enter my account to see my plan I get an error: Any help would be appriciated

I forgot to cancel my free trial and was charged today. I’d like a refund.

Wie kann ich den KI generierten Podcast von Adobe Acrobat als gängige Audiodatei speichern, um ihn dann in Garage Band zu importieren? Ich finde keine Speicher Option.

Necesito que me ayuden, accedí a la versión de prueba y antes de finalizar el tiempo de prueba solicité la cancelación porque no queria usarlo pero resulta que me realizaron 2 cobros de mi tarjeta de débito y sigue vigente el plan, necesito que hagan la devolucion de dichos cobros

Hi all,I’m working with a single text box in Illustrator and want to select multiple separate pieces of text at the same time (similar to holding Ctrl/Cmd in Word to select different words/phrases).The goal is to apply formatting (e.g. bold, font change, size) to multiple non-adjacent parts of the same text object in one go.See my example below: I want to highlight “Ingredients, EN | Important, Warning” so I can edit/adjust their formatting - without having to highlight each one separately, then editing the format one-by-oneIs there a way to do this in Illustrator? Or is there a recommended workaround (e.g. styles, scripts, plugins)?Thanks!

When editing documents, I randomly encounter a bug on a few pages in which much of the text on the page(s) disappears. It's still there, and the Find function is still able to see it, but its completely invisible. Saving as brings back most of the invisible text, but not all. The text this affects is always added by the text box "Edit PDF" tab, rather than by that in the "Comment" tab. Has anyone encountered this before? What's causing it, and how do I fix it?

I’m trying to place a custom logo onto a 3D-style technical drawing.The surface I want to place it on is slightly curved and made up of multiple vector paths. I’ve tried using Object → Mockup (Beta), but it’s greyed out or doesn’t work properly with my geometry.What’s the best workflow for this?Should I be using Mockup, Envelope Distort, or something else? Do I need to simplify the surface into a single shape first? Any tips for keeping the logo clean and properly aligned on a curved surface?Appreciate any guidance or examples — especially for technical/engineering-style illustrations. 

Hello Adobe Contributor Support,I recently received a notification that my account has been suspended. I would like to respectfully request a review of my account.I always try to follow Adobe Stock Contributor guidelines and did not intentionally violate any policies. If there were any mistakes or misunderstandings, I sincerely apologize.I am fully committed to complying with all Adobe Stock rules, including content quality, intellectual property, and submission guidelines. I am also willing to remove or correct any content that may have caused issues.Please kindly review my account again. I would greatly appreciate another opportunity to continue contributing.Thank you for your time and consideration.Best regards,[Rosih rosidah]

Hi! I got a message from our translations vendor that my FrameMaker files have several missing fonts. Based on my research, I should be able to deselect the Remember Missing Font Names check box under Preferences, and this warning will go away in future FrameMaker sessions:However, after I close FrameMaker and re-open the book, I’m still seeing messages about missing fonts under the Console panel:I went to the Fonts panel, selected one of the missing fonts, but the Replace Font panel does not show me where the font is missing is and I’ve never heard of the font that it wants to use as a replacement:Any help would be appreciated. Thank you!

Dear Adobe,   Women are not decorative objects.   I've been using Adobe products for decades. In all of that time I can't recall seeing a splash screen showing a man. Wonder why that is? There are plenty of young - and not-so-young - good-looking men, and plenty of female (and male) artists who can create amazing images of them. And yet, the "pretty pictures" as I fire up my Adobe software are almost always fantasy females obviously created for the male gaze.   As a woman, it angers and sickens me.   Please stop it, already!

Having issues with this since updating to 2019. Basically, after importing a clip into the timeline everything is as it should be (video plays, audio plays) but the audio waveform does not show up until it's played through so I cannot visually see the audio waves unless I play/skip through the whole clip, which obviously makes editing a lot slower. Attached an example. Image 1 is the clip just imported to the timeline and image 2 is after playing through a few seconds (as you can see the audio only shows up after I've played through the clip and the remaining audio waves are still blank)Any help would be appreciated!Using Windows and Adobe Premiere Pro 2019.

How can I increase the size of the items within the panels without having to increase the aspect ratio of my Mac’s enteral monitor? 

Hello, I’m formatting some text and would like to target characters within a set of parentheses, but only the first set (if more than one parenthetical occurs within the paragraph).Example:word (pronunciation) n. definition definition (second parenthetical); additional context Where only “(pronunciation)” would be styled and not “(second parenthetical)”. I found a prior thread with two strings that work to target all of the parentheticals within a paragraph. However, I don’t know how to only target the first parenthetical. I’ve tried to wrap the expressions in brackets and adding “?” or “+?” but those don’t work, and that’s the limit of my GREP understanding.i.e.((?<=\()[^)]+)+? Is there a way to target only the first parenthetical in a paragraph? If it’s relevant, I’m also using a nested style to target the first word to apply a different style.

Liebe Alle, ich benutze Adobe Illustrator 2026, Version 30.3 auf einem Windows-11-PC.Ich arbeite derzeit an einer Zeichnung, in der ich mit dem Buntstift-Werkzeug Linien zeichne. Dafür brauche ich zwei verschieden dicke Linien, deren Eigenschaften ich mir über das Grafikstil-Tool abgespeichert habe. Nun meine Frage:Wenn ich eine Linie zeichne und am Ende des Stift / die Maus absetze, ist sie zunächst noch aktiv, d.h. der Pfad und die Ankerpunkte werden noch angezeigt. Wie kann ich jetzt quasi bestätigen, dass ich mit dieser Linie fertig bin? Ich muss oft zwischen beiden Grafikstilen hin- und herwechseln, und es wäre sehr zeitsparend, wenn ich nach dem Zeichnen einer Linie mit einem Shortcut o.ä. bestätigen kann, dass diese Linie jetzt fertig ist, so dass ich im Grafikstil-Fenster den anderen Stil auswählen und mit diesem die nächste Linie zeichnen kann. (Ich hoffe, das ist verständlich erklärt.) So lange die gerade gezeichnete, erste Linie noch aktiv ist, kann ich ja nicht den Grafikst

I am going to import several .png files that I will keyframe for a 20 second long video for Youtube. There will be no actual video footage included in the Composition. Since there is no video footage included,  and the composition is only going to be 20 seconds, should I choose 60fps to get smoother motion? I know that more fps results in larger files and longer rendering, though this will only be 20 seconds. Are there other downsides to choosing 60 fps? With video footage I prefer the 24fps look, though does choosing 24fps even replicate that same cinematic style when keyframing graphics in AE? I did a couple of tests with 24fps and 30fps and from the shorts tests I was not even clear on the difference.Thanks 

Hi there!I create large book files for conference proceedings (the page range varies between 200 - 850 pages depending on the conference type). I am looking to mitigate the amount of time spent revising individual files, the TOC, and relinking images once they are added to a book file.Explanation of my current process:I am having authors add there content (text and images) to an InDesign template and then having them send me a packaged InDesign file. This is meant to ensure they use the correct layout and font styles. As expected, some authors aren’t in tune with InDesign and are either copy and pasting incorrectly or changing settings in the template file. When I receive the files, I also open and review/edit each file. By the end of my review all font styles, figures, etc. are linked properly.Then I create the book file. In the book file I add my interior cover, front matter and the separate author ID files. Once I complete another round of font style and figure link review, I create

Everytime I try to upscale an 18s video to 4k with the setting "creative" I get an error "Something went wrong, please try again later". I tried yesterday evening and this morning. With "precise" the upscaling works.

Ik heb een account gemaakt voor Adobe Express in mijn browser. Ik probeer het product te kopen maar elke keer als ik Ideal als betaaloptie kies blijft het betaalprogramma maar laden en lukt het mij niet om af te rekenen. Ik heb het daarna nog een keer geprobeerd maar dan via de Adobe Express applicatie in mijn taakbalk, hierbij precies hetzelfde probleem. Het betaalprogramma wil niet doorladen tot wanneer ik kan afrekenen. Ik heb dit nu ook al een paar dagen herhaald. Ik probeer dit nu op mijn telefoon te kopen en hierop krijg ik een 14 dagen free trial en op mijn computer een 30 dagen free trial??? Ik ben heel erg in de war hierover. Graag hoor ik hier meer over.

Hello, On a new Windows 11 laptop, I have installed Acrobat and when I start it, after some sec (5-10) a blank popup windows appeared and acrobat freezed. No possibility to close it, just possibility to kill it via the process manager tool. I updated it to version 2025.001.21233 64 bits without success. Behind the blank popup you can see the Acrobat view, confirming that the Blank popup is an acrobat popup. Of course, I tried to repair / Uninstall / Resinstall acrobat without success. Who face similar issue and what was done to unblock the situation ? Tks for your support. 

Acrobat Pro’s "read out loud" function in acrobat pro (continuous release version 2025.00 1.20756)  is completely nonsensical. I use this function because I have a disability & this is more incorrect and far more confusing than my baseline. Acrobat Pro ‘Read Out Loud- English language’ is breaking up words completely incorrectly. It is set English, but it's not reading English or any other language. The "read loud" function is independently deciding what syllables and spaces are relevant free of any phonetics or ‘real’ language system. A huge disservice, not only to the community of people that need these accessibility functions, but to anyone trying to use this as an accessibility function.