Solved

When I export a video ( h.264 ) I am selecting to create a sidecar file ( SRT ) on the captions tab , when I export, it does create the SRT file, but it also burns the closed captions into the video. When I select NONE for Caption Export options when exporting, it is still burning the closed captions into the MP4 file.This is happening on all 23 sequences inside my project file. The only way I can get the captions to not burn in, is to turn off the eyeball on the Subtitle track. Which then requires me to re-render the entire timeline. This is using Premiere v15.4.1 build 6 . Any thoughts ?  

Hi! Could someone please help explain to me how to work with 9-slice scale images? I have downloaded images from shutterstock and the majority of them are these files. I can not figure out how to remove the tiled background without it messing up the look of the image. Thank you!

Hi,Please help me! I use save actions for files for 4 years now without issues and lately I installed newest Photoshop. First 2 actions were fine but then a problem occured. When I create "Save as" action with high resolution and PSB formats, Photoshop saves filename of currently saved image in action script. And then, this action always overwrites next files on that one file. I tried many times to find solution and repeat recording actions again and it seems that this is random - sometimes it doesn't add filename at the end of action script, but more often it does. And I never know. And then I loose my work. I need your help please.

Hi!I have had the hardest time downloading files from shutterstock/adobe stock and opening them up in illustrator to find they are "9-slice scale images." I don’t know much about these I guess? They are images on a transparent background, but when the background is removed the image changes completely and no longer have the same effects.  When I try to move the file from Illustrator to photoshop as a smart object the transparent background comes with it. If I try to remove it there the same thing happens. I'm sure there is an easy way around this but I'm kind of lost.  Any help would be greatly appreciated. Thank you!

I'm working with Photoshop Creative Cloud v 26.9 on a MacBook Pro with Sequoia 15.5. I purchased a plugin from Evato for PS and downloaded it along with the License Certificate. When I follow the install instructions I get into the Creative Cloud App and get a message saying I have to purchase the plug-in.... which I'm not inclined to do BECAUSE I ALREADY PURCHASED IT!!How do I get Creative Cloud to accept my Item Purchase Code from the 3rd party?

I am making a slideshow in LR Classic 15.1.1 and adding a text box that inserts the caption from Library > Metadata > Caption. For some reason, the caption in the slideshow has quotation marks at the beginning and end of the text. In the Metadata > Captions, there are no quotation marks. Is there a way to remove the quotation marks from the slideshow captions? Thank you!

So, Intel Arc and Adobe Photoshop… It’s ugly 🫡 When I open a simple file in Photoshop 27.3, my CPU is nuked when doing simple things (like moving a layer)… PS is laggy, hard to use and quickly becomes a headache. Here’s what I can tell and my debug process so far : SysInfo is attached. I’ll come back to this later  GPU compatibility says that everything is compatible  I’ve unplugged my second monitor : no results.  I checked, unchecked, re-checked “use GPU” or any settings in the Performance menu : no results.  Photoshop was re-installed many times without keeping any settings / cache. No results. On the SysInfo file, you can clearly see where the problem is : Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (CompositingDocumentTabUI): off Composite Core Feature Prefs (CompCoreFeaturePrefs): offAnd it describes the bug pretty well. Mooving the canva / a layer is a pain in the *ss. But using the quick selection uses the GPU.

I can’t really add anymore detail other than to provide a screenshot and ask why my Adobe Illustrator opening screen looks like this? Doesn’t happen with Photoshop, but it DOES happen with Premier. So it seems random on which programs it does it too.

I had this issue off and on for a few years.  Today is annoying and frustrating so reaching out to this community.  I called Adobe in the past and there was no solution that worked.  Sometimes dehaze works fine.  However, not today  Here is a similar question from a few years ago  Using LR Classic 15.1, Camera Raw 18.1 Have the following MacBook:     Appreciate the suggestions how to resolve the issue.  

After upgrade to version 26.0.0 the effect “Blend” is missing. I used it to change the opacity of source clips. Does this effect now have another name or is there another way to change blend modes/opacity of source clips? 

In PP 2026, if there’s a sequence marker on a timeline  that overlaps a clip, when I cut the clip, it eliminates the sequence marker. I can see where this is helpful in some instances. However, for the most part, I’d rather not cut the sequence marker. It’s especially problematic when me or my editor has put information on the marker (i.e., Name, Comments, etc.); I don’t want to lose that info or have to resurrect the marker from an older sequence (or an Auto Save project) if the marker gets cut. Is there a way to have a Setting that lets me choose the behavior? The workaround I can think of is to temporarily move the sequence marker, cutting the clip, then moving the marker back.

Installed Substance Designer Painter, Stager   Stager runs fine,   Designer, Painter keep generating error 205 messages. Have installed , uninstalled, rebooted, logged in to ACC, logged out. No Joy. I am signed into my ACC subscription. I have signed out. I have signed in, have signed out. It appears that Substance app is not finding my subscription. I cannot even sign in our out from the app. I keep getting the error code 205 popup. Selecting the contact support brings up a 404 page error. I have disabled my Anti-virus many times I have tried different browsers. Anyone?   Anyone?  Bueller???    

I've had AE on my computer for years, and finally had a potential use for it. I went to start it up and this message showed up.  I clicked OK, but this was followed by  And finally this showed up: To elaborate a bit more: I have been running the Lightroom family, Photoshop, Bridge, Acrobat, InDesign, Illustrator, and Premier Pro with no issues at all. I have reset the Preferences I have reinstalled the application I have verified that all is well with Privacy and Security in Apple's System Settings.   Please note the very last suggestion in the screenshot just above where I am writing. It states it wants me to review and "fix" the issue that I encountered in the previous two messages. Other than the "OK" button, there was not much to go on.   BTW, as long as I have your ear, what is the difference between Adobe After Effects 2025.app and Adobe After Effects Render Engine 2025.app. (I get the exact same results whichever one I click)   I'm at a loss, suggestions?

Hello:How to divide all textFrames in one-character-per-textFrame?Example: the textFrame "Letters" will be divided in 7 textFrames: "L", "e", "t", "t", "e", "r", "s".Help, please.

A lot of us can no longer download previews (still or video), and are met with a subscription paywall. There is confusion on the forum on whether or not this is intentional on Adobe Stock's part. Some folks are being told by support that this is simply how things are now, while some others with subscriptions are still unable to download previews. I'd like Adobe to answer this for us: Is this a bug or a "feature?" If this is a bug, ok, please figure it out, and soon. Good luck to your team. If this is a "feature," this is astonishly shortsighted. I pay for Creative Cloud, I pay for Frame.io, and I spend THOUSANDS for stock credits on individual client projects annually. If I have to pay YET MORE money just so I can utilize a critical piece of every stock footage workflow, I will switch providers. I have multiple client projects with stock footage underway at the moment and this kind of workflow disruption (which, if intentional, is tantamount to extortion) is simply unacceptab

So i have been trying to cancel my sub as the site wont work, i contacted an agent via chat but he seem to just leave me.  

Hello Adobe Team Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund. My Adobe account email is <Removed by Moderator> Thank you in advance for your help. Kind regards,Leila

I made some social media logos awhile back and saved the session with each logo on it’s on layer.I’m doing another project and wanted to use the same logos, but with a different color on the new project.  These are circles with the logo etched out of the middle.  When I select a portion of the logo and click on similar, it selects the circle as a whole, but I can’t get it to deselect the middle, so when I try to bucket fill, it just gives me a circle.  Even if I do the object selection tool, it does the same thing.I’m self-taught and just learn things as needed, and forget them just as quickly, so this could be something super simple.  I just don’t want to have to recreate these again. Any help would be appreciated.

Noticed this new interface in the latest update. Current Version: 26.11OS: Win 11 Image=>Adjustments=>Brightness/Contrast or Exposure or Vibrance So far I only found these 3. It's quite shocking that it only allows me to set in adjustments of 1 and not 0.1... Using +1 already makes the photo super overexposed. The new coder must be a newbie. Hope it is fixed soon because are pretty commonly used items. Hope Adobe can fix this simple issue!

Preface: I am explicitly referring to the text boxes that are created when in ‘Prepare a form’ and not under ‘Edit”. Also, I apologize for any confusion in asking my question when it comes to correct terminology. I’ve attached a form that was able to accomplish what I’m trying to do, but I’m curious as to how they were able to do this and how I can replicate it myself without just copy and pasting the field from their form into mine. I am referring to the Vehicle Identification Number text box field, where they’re able to get more space inbetween each character/letter. Hope this makes sense and thank you in advance.

Trust me when I say I've tried EVERYTHING. This includes:clean installing Windows 11installing the latest studio driversinstalling older/factory driversusing Creative Cloud Removal Tool and reinstalling Photoshopincreasing the Performance settings to max (RAM usage, cache levels etc)laptop's cooling is perfect - vapor chamber heatsink, new thermal paste, doesn't get hot or throttleWindows performance modeturning off hardware acceleration (not a real fix) For reference: Intel i9-13900H, 64GB RAM, 1TB SSD (7000mb/s, brand new), Nvidia 3500 Ada 12GB  All of these only for Photoshop to run like a turtle. This is system wide - brush is laggy (it's not the smoothing setting), selections are laggy, creating shapes is laggy, scrolling/zooming is laggy etc. I have a PC with almost the same specs and same settings, and Photoshop runs fine. No issues there.

Many of the fonts that aren’t rendering appear to be non-Latin alphabets, but others, like Hoefler Text, don’t have anything “unusual” about them. Many of them are Apple system fonts so I can’t just go removing them.  The fonts render correctly in Font Book. And there are no errors when I verify them. I can’t figure out why they’re not working in Photoshop. Help?

Hello, I am writing a script to automatically perform a data merge on a template that contains a table of content that needs to be updated.I have written the following function for updating the TOC, which works fine: function updateTOCs(doc) { var TOC = doc.textFrames.itemByName("TOC"); if(TOC == "[object TextFrame]"){ TOC.select(); app.menuActions.item("$ID/UpdateTableOfContentsCmd").invoke();} else($.writeln("There is no text frame called TOC")); }However, it doesn't work when I iterate through the merged documents like so:for (var i = mergeDocs.length - 1; i >= 0; i--){ var openDoc = app.documents[i]; updateTOCs(openDoc);}This gives the error “Action is not enabled”.The TOC.select() seems to work fine. The only thing I can think of that might be a problem is that the app.documents[i] is not set to be the active document, would this matter? If so, how would I go about this? Or any idea what the problem could be otherwise? Chee

Hello,On 17 December 2025, I posted a question here in the Firefly community about the ‘commercially safe’ use of images generated in Adobe Firefly, and on 5 January 2026, I added images to the post.I never received a reply; instead, my post appears to have been deleted by administrators. Of course, I still have the notifications from ‘noreply@mail.community.adobe.com’. My questions: 1. Why was the post deleted? The subject was: “Fi” or “Cr” symbol in preview 2. Is there another way to contact Adobe employees directly? Kind regards

Hi,I’ve had the full creative cloud pro for years and finally realised I use maybe a handful of apps so I wanted to see if there was any way of bringing my monthly price down and losing some of the apps I never use.I’ve looked at the comparisons between CC Pro and Standard but it doesn’t mention some of the apps I use daily.I’m looking for a package that has PremiereMedia EncoderAdobe PodcastAdobe Fonts AcrobatAuditionAdobe Express. Can anyone confirm for me that I still get access to all the above on the CC Standard plan? Or can suggest a better package? ThanksNeil