Solved

Dear Adobe Customer Support,I hope this email finds you well.I am writing regarding an automatic annual subscription charge that was recently billed to my GCASH account for my Adobe Acrobat Pro annual subscription.Regretfully, I would like to inform you that I only wanted to try the app and its full benefits for a month and assess whether i will wish to continue my subscription. I may have overlooked the automatic subscription setting and did not intend to apply the 1 year subscription as shown in the current billing period.In this regard, I respectfully request the cancellation of my 1 year subscription, change it to the 1 month subscription and would also like to request consideration for a refund of the recent charge made to my GCASH account (see attached). Please let me know if any additional information is needed from my end, aside from my account details, registered email address or transaction reference number, to facilitate the review of my request.Email: ******GCASH Account: *

I've payed for a year and just now noticed I never had a chance to cancel.  The monthly fee was raised and now I currently can't afford it.  Please cancel my subscription without the several hundred dollars in cancellation fees please.

When I try and change the email address on my Adobe ID I get this message:  "Your account changes couldn't be saved."   No explanation of why they can't be saved or what action I need to take.    Could you let me know why I can't change my main email address and how to fix this?  Thank you.

I subscribed to the trial of Adobe Acrobat pro DC and at the end of the trial period I wasn't satisfied with the service I got, and as such I wasn't interested in having a long term subscription, how can I get my card details removed from adobe and stop prompting the card for payment?

Every time I open InDesign, I find the context bar in the center of the screen. Even when I use the 'unpin' command, I move the context bar where I want it, and "pin" it. However, the bar keeps returning to the center, and the 'pin context bar' command doesn't seem to work.Screenshot attached.

Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé 

Okay, I don't know if anyone else has this problem; however, I keep having it, and it's really annoying and frustrating because for some reason the Contextual Task Bar in Illustrator or InDesign keeps acting up by only moving in one place up and down not all over the screen like it should be and I've tried to save all my stuff, exit out, and reopen as well as turning it off in the Window section of both applications and nothing and I have no idea how to fix this so if anyone knows a permant solution to this please tell me cause I'm lost and I would really appericate it so much! Thanks so much in advance!-vevegirl13

Am I blind or going crazy? It’s been a while since I’ve worked with non-square pixel footage, but didn’t the Toggle Pixel Aspect Ratio Correction button used to be at the bottom of the comp window? Where’s it gone? 

Hi, I keep getting a pop-up when I want to export a PDF file with pictures from Bridge. It wont export, I've tried different computers. Does anyone know what I can do about this.

Türkçe kitapları İngilizce gibi okuyor. Türkçe okumaya nasıl geçebilirim? 

Premiere v 26.3 and Premiere (Beta) v 26.5 not opening

No way to change the export format to MP4

Hello, I’ve already taken all tried the steps laid out on Adobe’s site to troubleshoot. Additionally I’ve tried the following:Swapped from ethernet to Wifi, then back againLogged out of Creative cloud then logged back inre-started creative cloudTried uploading from the same Adobe login using 2 different computers, and 2 different indesign files.Tried to update existing link, does not work. Tried to publish new link, also does not work. No i do not have proxies or vpn getting in the way. I ebven tried turning my VPN on to see if that would somehow do anything, nothing. Just keep getting error 18 or 33 across 2 macs, multiple indesign files. Two comepletly separate networks as well. The one consistent thing is my Adobe account, any advice?

 ich wollte ein KI Video generieren, das video konnte nicht erstellt werden, weil anscheinend momentan schwierigkeiten bestehen ein video zu generieren, die Credits wurden aber trotzdem abgezogen. Wie kriege ich meine credits zurück? 

Is there a way to get an earlier version of Lightroom Classic (for example, v. 12.6)? In the Creative Cloud I can't find anything previous to v. 13.0.

This is so strange! Yesterday I fixed the font problems (changing 2 fonts that I actually don’t use, but they are still there) in a book. I printed the book with the Adobe PDF-writer. Today I realized that I hade missed a thing I changed yesterday in one of the files, so I fixed it and tried to print a new PDF. But no - the fonts I fixed in all the files yesterday were now back. How can this even be possible? Now I have to change them again! FrameMaker 2022 (files were previously saved in FrameMaker 7.2) No where in the files are Helvetica or Times used, but I still get this. The pic below is from a file I changed (and managed to print) yesterday.  

Hi, I need to reset the activation count for Adobe CS 5.5 Design Premium.The old computer is not available anymore, so I cannot deactivate it.Please help me.

I’ve done quite a few “generative expands” using the new generative expand tool (I don’t care about keeping track of generative credits- I subscribe to photoshop go I get something like 375 credits a month-- currently I have 180 credits left and my roll over date is around september 26th) (Generative credits do not add up / roll over from one month to the next- your generative credit amount is reset each month).What I’ve noticed:  The parts that are added tend to be a bit darker than the original part- it’s a nice looking dark area- compare it to a vignette effect.MY QUESTION:  Are others noticing this darked effect when using the generative expand tool? Chena Hot Springs, November, 2004 

I want to contact Support. 

The ability to select drag and drop pictures into your preferred order. So when they are exported they come out in the preferred order. Or just to group certain pictures together.

Every pdf I create - from a Word document or create blank page - has a yellow background. I have uninstalled and reinstalled and it hasn't fixed it. Version 2021.007.20091.When opened in another program, they are normal white, so the problem is viewing/display.

Hi! I urgently need help with a subscription/billing issue.I hope someone can solve this issue. My Adobe Acrobat Pro subscription was due for payment on August 30, 2026. The payment initially failed because my online payment account did not have sufficient funds.Adobe later charged my linkeda account ₱2,115.68, and this amount was successfully deducted. This exactly matches the August 31 invoice in my Adobe Billing History.However, my Adobe account is STILL showing “Billing issue,” and my subscription is not showing properly as active/paid.I am very concerned because the money has already been taken from my account, but Adobe is still showing an unresolved billing issue.I did not intend to continue the subscription, so I want to cancel the subscription,Can someone please urgently confirm:Has my ₱2,115.68 payment actually been received and applied to my Adobe account? Why is my subscription still showing “Billing issue” despite the successful payment? Can the subscription be cancelled i

Hello,I’d like to request a subscription refund, since I was certain I cancelled my subscription withing the trial period, yet I was charged today (Billing ID B-4P6382349F8898044).Can you please reufnd the payment as I wont be using the services?Thank you.

Contrate el plan en agosto y no tarde mas que dos dias en cancelar y me llegaron correos de cancelación y después tengo el cobro del mes de septiembre cuando ya habia cancelado. Que nefasto

Bonjour, j’ai récemment souscrit au Creative Cloud Photography plan with 1TB où j’ai pu télécharger Photoshop 2026 et Lightroom Classic. J’ai utilisé les mêmes identifiants qu’il y a 6 ans lorsque j’avais alors enregistré mon achat Photoshop CS5, que je n’ai plus. Mon problème avec Lightroom Classic : lorsque je veux importer une ou plusieurs images, le simple fait de cliquer sur ‘importer’ et les menus de correction disparaissent, seuls subsistent ‘grille’ et ‘loupe’. Impossible donc de retoucher une image, juste l’importation est possible. Mon nom d’utilisateur figure bien en haut à gauche de mon écran, je suis bien connecté à mon compte Adobe, les mises se font correctement; Photoshop 2026 est OK.Quel est le problème ? Solution s’il vous plait ?merci