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there is no drop down options when I click the video transitions effects.   

Money was charged from my card for a subscription. I do not use your service, and I would like to request a refund of my money.

When I go to the Plans page as suggested, there is no window to manage plans or cancel plans. In other research it says that view is if you are not the administrator, but under the product I am shown as the administrator (I am the only one in my consulting business). I switch to my personal profile and it does not show me any products - so that email is not the administrator. Please help me cancel. Is there another way? No link to Manage PlansI am shown as the System Administrator 

Das bild schien als video generiert zu werden. nach ca. 3 minuten brach es ab aber kein video wurde geliefert.

For years I’m using a LR Catalog located somewhere under c:\MyLightroomCatalog … since an update or so, LR now always starts with an empty catalog from C:\Users … despite I load the correct catalog - close LR - start again and it opens the empty one from its default location.How can I fix this bug and force LR always to open the correct / only one / last one catalog like the decades before?

I have already cancelled my subscription but they have charged me for that still. I need a refund.

Hi, I tried to open a file and got this message, which I’ve never seen before.  This is a fairly old file which I’ve opened many times before.  Any idea why I’m getting this message and if there is anything I can do about it?  Thanks.    

Hello experts! I use Nano Banana Pro for my real estate case every day, and I'm currently using Higgsfield AI because PS 1k res isn't enough for me. Is there any way i can generate in 4k? also i am in creative cloud plan and my credits are unused every month because these AI is not usually my expection. so how can i use them with better way?  

Hello All,Couple days ago, my Acrobat Pro started creating weird lines withing the ruler when I move the mouse over the document. The more I move over the document, the more lines, until they completely saturate the ruler beyond recognition. I uninstall Acrobat Pro through the Creative Cloud Desktop and reinstalled; and it was working fine for a couple documents but has now returned. I do not have grid lines enabled, any ideas…? I have included 3 pictures…First picture is when I open the document, everything is normal.Second picture, just a quick movement of the mouse over the document, weird lines are starting to appear on the ruler.Third picture, continuing to move the mouse over the document (no clicking, just scrolling) and it completely saturates the ruler beyond recognition.  I have also closed out of Acrobat, shutdown the computer and restarted, same result.Thanks for any help.

I’m a bit confused though. When I’m not logged in, I can clearly see the option to use the new Precision Flow (beta) in edit mode in the Adobe Firefly app. However, when I log in with my Enterprise account, Precision Flow isn’t visible at all.Do you know why that might be? Could it be a bug?My first image shows the setup when I’m not logged in, and the second shows how it looks when I am logged in.Markup and Precision Flow visible when im not signed inMarkup and Precision Flow not visible when signed in…? 

This is the screenshot…  … anyone else get this?

Usually we call “Bounding Box”. What is purpose of having different name?  

ぼかし（ガウス）を適用するとグレーになる。例えばCM100の赤いオブジェクトに適用すると赤がグレーのぼかしになってしまいます。（どんな色でも明度の差は有るがグレーのようです）しかし赤のままぼかしが適用されるfileもあります。何かの設定が違うのでしょうか。よろしくお願いしますv30.4

Major malfunction with Lightroom Classic:I tried to Import (Copy) about 20 images from my CF Express card to my local SSD - exactly as I always do.The Import dialog window gets stuck with no progress and never ends, for a task that should take a few seconds. In the Import dialog window, the image thumbnails don't render any images and display only as grey boxes. I Forced Quit, ejected the card, restarted my Mac, reinserted the card and from Finder I dragged (copied) the images into my Users > Pictures folder on my local SSD. No problem. Relaunched LrC and ran the Import process again, and again the same issue. Forced Quit again and restarted my Mac. Again, I tried to Import (Add) but again had to Force Quit when the Import dialog window got stuck. I restarted my Mac again. Tried Library > Synchronise Folder but it just froze and I had to Force Quit.When I cancel the Import process, I get a dialog box saying "no photos or videos were found to import" even though they’re on my loca

 Explanation of the Issue:Since updating to Adobe Premiere Pro 24.3 (and continuing in 24.4 and 25.2), the timeline cursor (playback head) fails to move smoothly during playback. It either stutters or freezes while audio and video playback continues in real time. The issue is persistent and reproducible on laptops equipped with NVIDIA RTX GPUs.Important:We have already attempted switching the playback timeline setting to Smooth Scroll as a workaround. While Smooth Scroll partially moves the cursor, it does not behave the same as Page Scroll and is not acceptable for professional editing workflows that require precise cuts and real-time cursor following.When reverting to version 24.2.1, the timeline cursor moves smoothly without issues. This problem disrupts the ability to edit and time cuts accurately, significantly affecting workflow efficiency. No permanent workaround exists except downgrading versions, which is not ideal.Desired Behavior (What Should Happen):The timeline cursor

My lightroom classic crashed. I restarted my computer and when it opened back up it said my catlog was corrupt and I can not get it to open. So I followed online advice to move it out of the folder and then create a new one, but now all of my existing work is gone. 

Thanks in advance but I am flustered.  I have a Macbook for travel and a desktop PC for home.  Recently cam home with about 950 images edited on the road with LR Classic.  Tried to import this a few times into the catalog into my desktop.  Each time, after hours of seeming to imp rt (scrollbar SLOWLY moves), get an error message and task is not successful.  So then, I tried to export the laptop catalog to the external HDD without “negatives” and previews.  The catalog moved to my external HDD.  But, when I open it, all the images are greyed out.  If I open an item under the develop module, it appears (complete with metadata and edits), but the disappears if another image is then opened.  I don’t deem sable to get this catalog in a working state to the external HDD so I can move it to the desktop PC. Pertinent information…...folder exported to external HDD contains folder with images and .xmp files, {XXX Helper.lrdata}, {XXX.lrcat}, {XXX.lrcat-data}, {XXX Previews.lrdata}, and 3 files I

I took the 7 day free trial of acrobat adobe on 20th may 2026 and created an autopay but i got to know about a free website to do the same work, and that's why i deleted my autopay on 20th may at around 4 pm but when i checked my bank statement it said that my 2600 rupees are deducted on 20th may 2026 at 3:22 pm , and asked me to talk to bank , then bank told me to ask to phone pe, and then phone pe asked me to talk to the merchant that's adobe, but when i cancelled my subscription i got an email saying I won't get a refund according to the refund policy, but when i went through it , it was mentioned that if i cancel my subscription within 14 days then i will get a full refund, and i cancelled within 5 days only. So how come you can say I won't get a refund. Check it and give me the refund , also i can share images 

I have saved several documents in Adobe...Now when I open them,it altogether opens a different document..Even if I recently save a document,it shows different document as saved..

Hello,i am trying to roll out adobe “creative cloud pro plus for teams” for my users.The OS is windows 11 24H2.I want to set the “auto update” option so the applications always stay on the latest version.To enable the automatic update i need to configure the product profile, but no matter where i search, there is no product profile option in my admin console.Are there different types of admin consoles for different adobe clients, or does that feature not work right now?

I have recently got my pc fixed, and After Effects was working fine but clicking on "clear cache" when I had low storage is when the crashing problems started.I had my SATA cable changed, and my memory is working fine with the AF files backed up and collected- AE is up to date- I have Windows 10 on a custom build- 16 GB of RAM- 172+ GB of storage What I have done:- uninstalled and reinstalled After Effects- disabled "Enable Compressed Frames (Lossless)"- restarted pc and ran AF in safe mode (didn't change anything as I don't have any third-party plugins) I had different types of issues, some being.-Sometimes I hear 4 rapid beeps that start quiter and grow louder, then don't see any problems until it suddenly closes after less than a minuteAre the 4 beeps a warning message? I haven't heard it before, and now I hear it while having these issues every time I start AF-I hear 4 rapid beeps, then my monitor screen turns black temporarilyturns back on, then the error "After Effects can'tconti

Hi, I want to cancel my plan (CC All Apps), it's a yearly plan, charged monthly. It will be renewed in one month. When I go to "Cancel my plan" I get the following:It says "You'll lose access to premium apps and services after Dec 3 2024", but it also says "You'll no longer be able to access most of your favorite apps". So, I don't understand if I cancel my plan, do I lose access in November or December?Thank you in advance everyone.

After I cancelled the plan today, I was told I will get a refund within 5 business days. is it true or have other conditions? I just cancelled the plan today, I just wanna confirm that I will get a refund or not. You can check my account with my email to see my transaction and my action about cancel plan earlier. Please answer me😖

Cancelled trial two days before the trial period ended. My Adobe account said no plans were active but today I was charged. Still, even after I was billed, my account says no plans are active and doesn't even give me an option to cancel my current plan that I was just billed for. This is wrong, I need a refund due to website/account error.

I’m having issue with a specific video file being able to be added to my sequence as a video file.  All other files from the same shoot date are reading appropriately, and load video and audio. I’ve imported it twice, and also transcoded it from .mov to .mp4, and none of this does anything to permit me to drag it into my sequence as a video file.  The .mov file itself in my bin reads as a video and audio file that plays both in the source monitor, but I cannot drag the video down.