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On March 23 I was billed $119 ad $250.67. I called the company on March 24 to inquire why the extra $250 charge. I was told that I would receive help and the representative then CHANGED my subscription to yearly and charged me $1,848.19 AND another $188.04. Since March 24, I have called every day and chatted with the company. They have only refunded $616.06 and $249.30 to date which leaves $1,515.49 left. Today March 31, they charged me another $1,232.13! I have reported the company to the FTC and BBB. My next move is to file a civil complaint to obtain the rest of the unauthorized debits/charges to my business account. Because of this incompetence I have had to withhold payroll from my employees for the past 2 weeks! Every representative I talk to says the same thing - they understand and that the refund has been processed. Well it hasn’t and the company keeps charging. Worst experience EVER.

My request e-signature tool doesn’t work on either the desktop or web app. I have an Adobe Pro subscription through my workplace and I am logging in using the business profile.  On the desktop app, I get an error message saying ‘Authentication Failed’ when I try and use the tool:When I logged in to the web app, I received a message saying that the Request E-Signature tool isn’t available on my profile (same message appears on both business and personal profiles):When I try and click on the tool in the web app, it says it is temporarily unavailable and to try again later: None of my colleagues have this issue and can use the request signature function as normal. I have checked the admin console and I definitely have a Pro license. I have tried uninstalling and reinstalling Acrobat, I have tried signing in and out multiple times, and I have tried restarting my laptop. No luck. Hoping someone here might have a solution?

Hi, I had issues with Scriptlistener not making logs for years and gave up trying to fix I do need the ActionDescriptor when a Mask is being transformed and moved, basically the equivalent of app.activeDocument.selection.translate(x,y);Asking for this instead of using the above code since for some reason my code keeps breaking under suspendHistory, so giving AM a go.

I’ve just had an unfortunate occurrence of Acrobat 2025 crashing on my PC about 10 seconds after starting. - Which was thoroughly annoying and unforeseen. I had to uninstall and re-install as repair did nothing. (And yes, I was quick enough to get to that menu item eventually - after the fifth try) My question is why was I give the option to save or export preferences at any point?  I really don’t to have to mess around with the register in order to back things up. Is Adobe trying to make things as difficult as possible to get back where you where (after such incidents)?  

Normally I can make a rectangle, round the corners then select a corner anchor to move and change the shape while keeping the integrity and editablilty of rounded corners. I haven't changed anything, but all of the sudden clicking on any corner anchor causes the shape to automatically expand, meaning each corner now has 2 rounded anchors. It's as if I'm clicking the Expand button, but I'm not. Any ideas what's happening here?

Hi, Getting a problem with adobe publish online where uploaded documents are appearing like this where you only have a small box rendering.  This is how the document should look (screenshot from indesign) What we’ve tried:Save as idml > open idml > save back as indd Uploaded as a previous link Uploaded as a new link Get other designers to try and upload the document on there computers Changed the settings in the advanced panel to different valuesFYI indesign, chrome and the windows are updated to the latest versions.Anyone else come across this issue? Any other information I can provide to help please let me know.Many thanks,Tom

After working for hours on a paper and reading writing all my comments and highlights of have been deleted. I don't know now, the app closed suddenly and when I reopened it appeared untouched as if I had just downloaded the paper and I can't even fix that or rewrite because I genuinely don't remember some motes or comments I have been on this paper for days.

タイムラインの各トラック？のところに、表示非表示の目のマークがあり、そこが気づかないうちに「透過」の四角いマークが表示されて解除できなくなってしまいました。 画像を添付します。どのようにしたら解除できるでしょうか？ おわかりになる方がいらっしゃったらなにとぞよろしくお願いします。 windows11 Homeanimate 24.0.8

Currently, I have selected an image and a text frame. I want only the image to remain selected after the function executes.Here is the code:I want only the selected image to remain after executing “exit();”.Thank you very much.var doc = app.activeDocument;var item = doc.selection[0]; var items = doc.selection; if (items.length > 1) { var sel = items; tx = 0 for (i = 0; i < sel.length; i++) { if ('TextFrame' == sel[i].constructor.name) { tx = sel[i]; } if ('TextFrame' != sel[i].constructor.name) { ob = sel[i] } } if (tx != 0) { getA(); exit(); } }function getA() { var a = 2 + 3;} 

  "I would like to cancel my subscription"

On my iPhone 13 Pro, iP16 are using the latest version of Adobe Scan, uploads are very slow even though the files are small (less than 1 MB).The app feels very sluggish.

in the Italian app it says:Sgnalibri e sommariothe correct word is:Segnalibri e sommario 

I need to download premier pro 2023 and I can't see the previous versions because my computer can't support the latest version 2025, so I need the 2023 version, thanks

Hello Adobe Community, I would like to cancel my 7-day free Adobe Acrobat trial (which runs out in 5 days). But I am unable to access the ‘plans’ page under ‘plans and payment’ in the settings. The page just doesn’t load. I tried it with Brave, Microsoft Edge and Firefox, all with cleared history & cache, but nothing works. Here is a screenshot:  Please help me out. I asked the chatbot, but it just sends me a link to the page above, which I can’t load, lol. Can’t afford to be charged right now. Thanks. 

I have a form that calculates fees for a permit. Everything works perfect and calculates the total accurately.  My problem is that I have a radio button set up next to the total that is a simple yes/no. If yes is checked, it is supposed to double the total fee. If no is checked, the total fee should remain as is. I have tried every variation I can think of and read all the forums I can find. It seems like it should be extremely simple but I am stuck.  Any advice?

I am being forced to reset my password every couple of weeks because I’m being accused of sharing my account. This is really annoying. I have a laptop and a desktop in the SAME ROOM!! I do most of my work on the laptop for the sake of convenience and mobility, but on many occasions have to use the desktop to handle some of the more intense files...plus it has the advantage of a much larger screen to work on. I paid for the subscription to install and work on 2 devices. Why should I have to sign out of one to work on the other? In fact, I often will be working with Illustrator on the laptop, then go to the desktop to view the file I’m working on with the large monitor, then back to the laptop because I may have to go mobile. THIS IS NOT SHARING MY ACCOUNT! IT’S HOW I DO MY WORK! PLEASE MAKE IT STOP!!!

I've found a number of tutorials on this subject, but they all reference earlier versions of AE and don't apply to the current one.  In particular, they end up modifying the AdobeCleanFontSize property which I'm unable to find in AE 2025.  I'd also like to increase the size of the UI icons.  Any tips greatly appreciated.

Hi, I created a presentation with many links to many folders. However, many of the folders and links therein were not used in the presentation. To expedite the bibliography process, I was wondering if I could package the project and maintain the folder structure in which each asset is stored, to come up with a list of all the folders/sources actually used. Thanks for any suggestions/ideas.

This is my plan and i have found no option to cancel it , can someone help me or a staff cancel it for me please it been 3 days im stuck with it i can’t contact an agent because im working till 18:00 and the subscription got another month that i need to pay but i didn’t want it 

Hi first time posting,  I wasn't sure where to direct this problem or what community discussion to put into.A week ago this started happening to my Creative Cloud Software.This problem is mostly present in CC and Premiere.PremiereThe timeline is glitching and won't play forward despite the video preview working. But can be previewed normally once the timeline in the Preview window is manipulated. Though, other software like Photoshop, Illustrator, and Acrobat are okay.Resolutions done:Repair CC.Fresh Reinstalls for all Adobe Software.PC Load testedChange Interface Colors.By any chance has anyone experienced this? Thanks in advance, and apologies again if this isn't the right forum to post into

Quero reembolso da cobrança feita em minha fatura 

Hello, the school where I teach is not displayed. I can't choose these. That's why I've already contacted the support, but the bot can't help me or tell me when there are office hours for real people, who said my school will certainly be added later. But it did not - now you have charged me the full price, although I am entitled to a discount for the teacher.---Guten Tag, die Schule an der ich unterrichte wird nicht angezeigt. Ich kann diese nicht auswählen. Ich habe deshalb den Support schon kontaktiert, jedoch kann mir den Bot nicht helfen und auch nicht sagen wann Sprechzeiten für reale Memschen sidn, dieser meinte das meine Schule bestimmt noch später hinzugefügt wird. Das wurde sie aber nicht - jetzt habt ihr mir den vollen Preis abgebucht obwohl ich berechtigt für den Lehrenden Rabatt bin.

Bonjour a vous, j’ai le même problème de de=ouble facturation comment faire pour annuler un abonnement sans avoir 223 euros de frais de résiliation  

Is there a way in DC pro to place a comment text box and then rotate it?Thanks,Todd