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Last June 13 when my husband notice a payment go through on his (Gotyme account ) twice first is 1891 and second is 441 even his card is locked and it was taken by adobe , he reach the bank but they instructed him to reach out the merchant to request the refund since he did not authorized the transaction or the payment. this account is not supposed to be active since i only use it once and i never use it again since i dont really need it . Im not jus aware that the account will be linked to his card and will be deducted automatically with out his permision 

Hi. I signed up for a 7 day free trial and cancelled it ahead of the deadline. I was charged anyway and somehow on my account it appears I will be charged monthly. How do I stop this? I did receive an email from Adobe saying the subscription had ended, so I don't understand why I was charged and why it appears I will be charged monthly! want to ensure that I get refunded for €7.92 which I was charged; and ensure also that I will not be charged again.  I need to be removed from the monthly subscription which I did not sign up for. 

Es que no me di cuenta que tenía la suscripción por más de 1 mes y 15 días. Estuve revisando mi correo y vi la suscripción, y por eso tuve que cancelar. Osea no me pueden reembolsar.

Cordial saludo, la presente es para solicitar de manera respetuosa un reembolso de mi suscripción, ya que había cancelado la suscripción en período de prueba pero no se si la página no cargo bien y me cobraron la suscripción, no he usado ninguno de los servicios de la suscripción para poder recibir el reembolso, agradezco de ante mano la ayuda. 

I have a downloaded pdf template that I am trying to paste into but when I do, only question mark boxes appear in place of the text. It doesn’t matter where I copy the text from, a file from Pages (using MacBook) or a website, it will not properly paste into adobe which is incredibly frustrating.

Ik heb adobe pro aangekocht, dit staat op 2 computers. Bij de ene computer heb ik de laatste tijd het probleem dat iedere keer ik een pdf wil openen ik opnieuw moet inloggen. Hoe komt dit en hoe kan ik het oplossen?

I ran a trial of Acrobat Pro, then with a collosal brain fart deleted it using CleanMyMac - I missed the Adobe uninstallers. I installed the free Reader app, but now when I run MS Office I get: Run-time error '53':File not found: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM How do I get rid of whatever remanents of Adobe Pro that exist on my system to this stops happening?

Estoy tratando de editar y me indica que tengo que eliminar memoria cache pero no tengo historial 

同じaiファイルの中のリンクファイルのみ更新して、何度もアートボードを書き出す作業をしています。1日～数日に一度この作業をするのですが、スクリーン用に書き出しダイアログを開くとフォーマットが毎回「1000px JPG100」に戻っています。毎回プリセットから目的のフォーマットを選んで書き出さないといけないんですが、前回の設定を記憶させておくことはできないのでしょうか？

So I get this error and I have read through alot of post and ideas on how to fix it, but no luck yet. Im trying to open / convert a Docx files into a PDF. error messenge reads"Additional files will need to be installed to create pdf from this file . you must have administrator privileges to install these files. please contact your local system administrator." I have tried reparing the office 365 installation, I did the same with adobe.I have checked that the docx is not set to adobe as standard app.I have updated everything humanly possible.I have tried several different files on different drivesI do NOT have the same problem with XLS files  

Lorsque je dois envoyer un document pour signature auprès d’une autre personne, la fonction ne marche pas.Je renseigne l’e-mail du destinataire. Puis lorsque j’essaie d’aller à l’étape suivante pour indiquer les zones à remplir ou signer pour le destinataire, le bouton ne fait pas passer à l’étape suivante.Je reste bloqué sur la fenêtre où on renseigne l’adresse du destinataire et si on veut personnaliser le contenu du mail. J’ai bien sûr essayé avec plusieurs adresses mail et je reste bloqué sur la première étape également. 

Hi, I use command H to hide my lasso tool but now it hides photoshop completely. I saw someone else on here had the same issue and someone said to reset preferences, which I did, but that didn't work. Anyone have any other suggestions? Thanks!

already submit automated cancellation form when can know the result

Adobe Stockのコントリビューターアカウントにアクセスできません。Adobe Stockのコントリビューターに関連するページにアクセスすると、「アカウント認証が無効化されましたAdobe Stock コントリビューターアカウントのライセンスが再認証されました。詳しくは電子メールをご覧になるか、お問い合わせください。」と表示されます。問い合わせフォームからの問い合わせにも返信がなく、Adobeバーチャルアシスタントにも同様のフォームからの問い合わせをするよう指示され、打つ手がありません。[Stockフォーラムへ移動しました：モデレーター]

I recently signed up for a free trial of Adobe Acrobat, but I’ve been told that Acrobat Reader is free. I want to try it and see if it does what I need it to do so I don’t have to subscribe to the pro version. However, despite downloading and installing Reader, I cannot access it. Everything opens up in just Pro. I searched this and several people suggested logging out of Acrobat Pro. I tried that, but it wants to log me out of all Adobe programs, not just that one. How can I use just the free version of Reader without being logged out of Photoshop?

I recently cancelled my subscription after they just charged me, is there any way to get a refund??

  Hello, I’m unable to add my Pakistan mobile number (+92) to my Adobe Stock account. It shows the error:"An error occurred while performing this action. Please try again later."I’ve tried different browsers, clearing cache, using incognito mode,— nothing works.Can you please manually verify or update the number or escalate this issue?   [Moderator moved the thread to the correct forum]

I’ve just installed the latest version today, and the icons for swatch libraries, add/delete swatches/groups are no longer showing at the bottom of the swatches window.  I can get to them via the hamburger menu but I’d prefer to have them back at the bottom.Is there some way I can get them to show, or have they been removed? 

Hi everyone, I’m having an issue with Adobe Premiere Pro where the Export window won’t appear at all when I click Export or press Cmd/Ctrl + M. Nothing happens, no error message, no hidden window; I am still able to export via Media Encoder.Here’s what I’ve already tried: Resetting workspaces Switching to the Export workspace Resetting preferences Restarting Premiere and my computer Updating Premiere Disconnecting external monitors, Toggling GPU AccelerationI’m using: Device: MacBook Pro M4 Pro Max - Sequoia 15.7.2 (24G32)Premiere Pro version: 2025 - 25.6.3 (Build 2)

I'm having an issue where my dialog boxes are not showing up (trying to "save as", resize canvas, literally anything that has a popup where you have to confirm something) so it appears as if photoshop is frozen waiting for me to select something in the dialog box. If I hit the esc key, the missing dialog box will flash for a second but then disappear and photoshop "unfreezes." I fixed this once by exiting out of photoshop entirely, but now its starting up again.

Hi Adobe Stock Moderators,I'm completely blocked from activating my Adobe Stock Contributor account due to a phone verification bug.**Account Email**: [REMOVED BY MODERATOR]**Country**: Indonesia  **Error Message**: "An error occurred while performing this action" - appears instantly when I submit ANY Indonesian phone number at contributor.stock.adobe.com**Troubleshooting I've done**:- Tried 3 different numbers: +62813xxx, +62822xxx, +62852xxx (Telkomsel & XL)- Tested Chrome, Firefox, Edge, Incognito mode- Tested Mobile Data, WiFi Indihome, VPN Singapore/US- Tried different times of day for 3 consecutive daysResult: Same error every time. No SMS code ever received.This appears to be a known system-wide issue for Indonesian contributors based on multiple community posts. Can a moderator please manually activate my contributor account and bypass the SMS 2FA requirement?I have commercial content ready for upload and a client deadline this week. I can provide my KTP/ID for verification

I am using Lightroom Classic and I have a storage issue.Whenever I import photos into Lightroom or export them as JPEGs, it seems that copies of the files are being stored on my computer's internal drive. I would like to avoid this because my internal storage fills up very quickly.Some time ago, I copied all of my camera photos from the memory card directly to an external hard drive, and I want the original files to remain there. When I export photos as JPEGs, I also want those JPEG files to be saved directly to the external hard drive.My goal is that no photo files are stored on my computer's internal drive at all—only on the external hard drive.How can I configure Lightroom Classic so that both the original photos and the exported JPEGs are stored only on my external hard drive and nothing is saved on my computer's internal drive?

I'm trying to update the my software on the Creative Cloud Installer, but it wants me to type in my password. Is this my Mac password or my Adobe ID password? It won't take either of my passwords, and I've had issues in the past with my keychain

I have this simple script that fills a blank page with textframes: function makeLorem(length) { var result = ''; var characters = 'ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789'; var charactersLength = characters.length; for ( var i = 0; i < length; i++ ) { if (i>0 && Math.floor(Math.random() * 6) < 2) result += " "; else result += characters.charAt(Math.floor(Math.random() * charactersLength)); } return result;}function getFrameContext() { fc = {}; fc.doc = app.activeDocument; fc.margins = fc.doc.pages[0].marginPreferences; fc.w_idx = 0; fc.h_pos = fc.margins.top; fc.h_size = 0; fc.addTextFrame = function(t) { var productFrame = this.doc.textFrames.add(); productFrame.geometricBounds = [ this.h_pos, this.margins.left + this.margins.columnsPositions[this.w_idx*2], this.h_pos+20, this.margins.left + this.margins.columnsPositions[this.w_idx*2+1] ]; productFra

Hi, I just updated my Bridge to the latest version and now it won't recognize any of the files on my Desktop or Documents. There are a LOT of files in both places. Can anyone tell me why this is happening and how can I fix this? Also, Bridges shows arrows on top of the Desktop and Documents folders. I've never seen that before. Yet if I click on either of these folders, it won't recognize even one file inside them. I've never had this issues before. Please help?