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Hi everyone,I'm having trouble opening an InDesign document and keep getting the loading circle (‘the wheel of doom’) for an extended period, with the file never opening.So far, I have:Updated InDesign to the latest version (v21.5) Restarted my MacBook Tried re-opening the file directly from OneDrive Downloaded a fresh copy to my desktop Tried opening the backup files, but they are experiencing the same issueUnfortunately, none of these steps have resolved the problem 😣I'd really appreciate any advice or suggestions on what else I could try. The project deadline is at the end of this month, and I'm becoming increasingly worried that I may have lost months of work!!Thank you in advance for any help! 😊

After updating to Lightroom 9.5 - the crop now seems to pan and zoom in/out as I adjust the crop borders.I find it easier to adjust the crop borders when I can see the full picture. That way I can see what’s just inside the border and what’s just outside. Is there an option to turn this off?Thanks

As soon as I import, “fetching previews” is stuck. No previews show.  I have tried updating, restarting the computer and the application, and going to the catalog settings- face detection was not checked/address lookup not checked / culling not checked.   

Unable to use AI generated imagery for the start frame in GenAI video. When uploading an image  created in Firefly or another application, this warning pops up: “Upload another image. This image has Content Credentials that indicate it can't be used with generative Al features.” This also occurs using images from Generation History or previously uploaded content (“Your stuff” folder). This also occurs when attempting to use photos as a start frame.This issue persists across browsers (Safari, Chrome) and across accounts (personal, company), and across Firefly modules, with the exception of Firefly Boards. 

Hi all. I upgraded Lightroom classic to the latest version 15.5 which is the August update and now I find that I cannot see any of my images in the libary module. Lightroom was fine before the upgrade and now I find this happening to me. I want to know if this is a bug or something else. Has anyone else experienced thins issue after upgrading to the latest version of Lightroom classic. I have enclosed a screenshot if anyone can help out a solution to this. 

If I want to remove all the audio pauses in an audio clip, no matter what I select, it removes pauses from other clips on the track and other clips on other tracks.I have not been able to figure out how to remove audio pauses from only one clip without affecting the other clips.*(locking all the other tracks, prevents the other tracks from being affected, but it doesn't prevent the other clips on the same track from being affected).**I did notice that if I double click an audio clip, the transcription feature identifies pauses for just that clip, but if I try to remove the pauses, the delete button is not available.

Every time I switch workspaces in Premiere (version 26.2.2 Build 3), my Mac pinwheels. I don’t understand what it could be since the only change is that I am using a better computer. I’m on an M5 Max with 128GB of RAM and I only have a handful of safari tabs open. What am I missing here?

環境：Windows11 25H2／AMD Radeon R7 430Illustrator 30.6カラーガイドで表示されている色と、実際にガイドからスウォッチタイルに追加した時に色が変わります。環境設定をリセット（削除して新たに作り直し）したり、Illustratorをアンインストールして再インストールをしてもこの状況は変わりませんでした。画像は、カラーガイドのリストで「テトラード３」を選択してスウォッチに追加した画像です。Illustrator30.6のカラーガイドIllustrator29.8.6では正常に表示されています。Illustrator29.8.6のカラーガイド29.8.6を使えば問題ないのですが、支給されたデータや共有データ等、30.6を指定される場合があり、地味に困っています。どなたか対処方法などご存じの方いらっしゃいませんでしょうか。

I have been having this problem for a few months. I am using Mac OS Ventura 13.2.1 and Photoshop 2023 or Lightroom Classic. I have long used presets but now, after I save one, when I come back to it the next time, the saved preset does not retain any of the settings. I tried uninstalling Photoshop 2023, rebooting, then re-install Photoshop 2023. The presets still don't retain settings. I've also tried deleting my P5000 printer from the system settings, and then re-installing my Epson driver. Again, doesn't fix the problem. I also tried printing from Safari and made a preset in Safari and this one does work as it is supposed to. If I then switch back to Photoshop, the preset created while in Safari works properly in Photoshop. I tried one more time to create a preset while in Photoshop, but it still will not work.

Does anyone know how to send an email to Adobe HQ regarding their cost barrier for entry-level designers?--I was recently forced to cancel my Creative Cloud subscription, and I wanted to explain why.I'm an aspiring designer who genuinely enjoys using Adobe's products, but the cost has reached a point where I simply can't justify keeping the subscription. What frustrates me most isn't just the price itself, it's the barrier it creates for people who are trying to enter the creative industry at a time when the industry is fractured, in flux, and not hiring junior designers.New designers need regular access to Adobe's tools to build their skills, create portfolio pieces, and remain competitive in a job market where proficiency with Creative Cloud is often expected. Yet many of us don't have enough client work or income to afford an ongoing subscription. That creates a difficult cycle: we need the software to become more employable, but we need to be more employable to afford the software.

I use a general hard brush to draw and for the eraser I use a general hard brush as well. After some time the brush switches automatically to the eraser tool. I press "b" to switch back to the brush. As soon as my pen touches the Cintiq 22 inch it switches back to the eraser. I switch to another brush and the problem remains. If I save and restart PS the problem is gone. But it eventually comes back ...  Mac OS 12.6PS 2023 24.0.0

There has to be an answer somewhere for this issue. In settings->Commenting there is supposed to be the Auto detect pen hardware setting, but on my surface it is missing.  How do I get it back. I know its missing because its there on two other Surface Pro 6 computers and a lenovo mix, all running the same versions of windows 10 and all running the same version of Acrobat including the patch level. On this surface using the pen in Acrobat is quite horrible.  No issues using the pen in word and other apps though. Please somebody help. Bruce

I own a legitimately purchased, perpetual license for Adobe Creative Suite 5.When I tried to use CS5 on my new computer, I suddenly found that I had reached the activation limit.The reason is probably that some time ago I purchased another computer and activated CS5 on it. However, for technical reasons, I had to reset the computer and return it to the retailer. Unfortunately, I apparently forgot to deactivate CS5 before returning it.I therefore have no way of accessing that computer anymore or manually deactivating the CS5 installation. The problem is that one of my activations is effectively stuck on a device that is no longer in my possession.I initially contacted Adobe Support about this. After a chat and subsequent email correspondence, I was told that support for perpetual licenses such as CS5 has been discontinued and that activations can no longer be reset or deactivated remotely.I then explained my situation in detail again and explicitly asked for the case to be escalated to

I have 3 repeat charges on my bill this month, same day  same amount. How do I resolve this?

Hello,I have a valid perpetual license for Adobe Creative Suite 6 (CS6), purchased legally.I am trying to install and activate it on my current workstation, but activation fails because the activation limit has been reached. Adobe Support confirmed that the serial number itself is valid and that the issue is the activation limit.The problem is that the previous activated computer(s) are no longer available for a simple Help → Deactivate procedure. The old installation still exists, but accessing it would require restoring old hardware, which is not currently practical.Adobe Support informed me that they no longer provide remote activation resets for legacy CS6 products and that the activated devices cannot be managed through my Adobe account.Has anyone encountered this situation with CS6? Is there any known way to release an old activation or restore the ability to activate a legitimately purchased CS6 license on a new computer?Thank you for any advice.

Hi everyone,I’m currently optimizing my social media workflow and would love to hear about your experiences.My current setup: I use the Adobe Express Content Scheduler combined with Metricool and Margo AI to create posts, carousels, and continuous stories. The direct connection between Adobe Express and Metricool via the built-in add-on works flawlessly—accessing files both ways is super smooth.My challenge: Since Margo AI has been generating some truly amazing multi-part stories and carousels for me lately, I’m looking for ways to integrate and automate this process even more seamlessly into Adobe Express.I have two specific questions for the community: Automation (Make / Zapier): Has anyone here successfully connected Adobe Express to other apps using automation tools like Make or Zapier? If so, how exactly did you set it up, and what workflows are you running? Multi-page Import: Is there currently any way (native or via a workaround) to import complete carousels and cohesive stori

I recently updated my version of Lightroom and moved to the 15.4.1. since then I have a problem of AI storage. all the modifications I do (remove with AI, denoise...) do not work or are lost when I work on another photos. I tried to follow all the steps mentioned by adobe.com, but nothing works. what should I do. the message error I get is “AI Edits Storage Issue - Lightroom has encountered an issue updating AI edits. Future AI edits may not be saved and could be lost. Please contact Adobe Customer Support for troubleshooting”.Unfortunately I can not contact anyone, apart from posting a message here.What should I do? I am a professional photographer and need LRC to work. thanks a lot for your help Emilie

I’m making a reusable social preview graphic for a small independent browser word-grid game. The same design needs to work as a 1200×630 Open Graph image and still be readable when reduced to a compact mobile card. In Adobe Express, would you build this as one master template with safe margins, or create separate desktop and mobile variants? I’d also appreciate recommended minimum font sizes and spacing for a 4×4 letter grid so it does not turn into visual noise when the preview is small. Current reference page: hSquaredle 2

I am writing to report a contributor, skymediapro, who appears to be submitting a large volume of AI-generated videos without applying the mandatory "Generative AI" disclosure label required by Adobe Stock's submission policies.For a specific example, please review File ID: 581508547.Upon reviewing the preview footage for this asset, there are several obvious artifacts indicating it was created using a generative AI video model: Nonsensical Instruments: The text, numbers, and symbols on the glowing green dials and radar screens are illegible, morphing gibberish. Melting Geometry: The structural frame of the cockpit canopy does not remain rigid. Between the 12 and 16-second marks, the edges of the cockpit warp, melt, and shift in opacity. Unnatural Physics: The clouds do not maintain consistent 3D volume or parallax, instead morphing into a hazy mush as the camera moves. Looking through the rest of skymediapro's portfolio, it appears that the vast majority of their video submissions

can not find the cancel subscription button

After placing my video and audio files in the sequence, the software fails to sync audio as expected. When I press “synchronize,” the dialog box goes away and it’s as if I didn’t press it at all. There is no error message or even an attempt to sync. It just doesn’t. I am going to install an older version of premiere to see if that fixes it.  

The cursor has stopped, but the current clip has not automatically been selected. Previously in my work session it would have been automatically selected. 

I‘m not sure how to address this error.For starters, I am editing a vlog and the footage was shot on my iPhone 16 Pro Max, in 4K 30. Typically I keep my transitions simple with dissolves and fades. However, this keep popping up: I understand that I could change the sequence settings to match 1080p, but, I have two concerns:I recently updated to the new version of Premiere. But, I never encountered this error before with the previous versions of Adobe Premiere. If I change my sequence settings to 1080 (though it was shot in 4K), wouldn’t this reduce my quality in some way?If anyone has any suggestions or solutions for me please let me know. Thank you! Note: OS - Mac

Hi, I’ve been trying to teach myself basic javascript to automate some PDFs at work and I’m stuck on a formatting issue that is not obvious to me at the moment. The code in the script editor is as:var WMS = this.getField("Water Meter Size").valueAsString;if (WMS==="") {event.rc=true;} else if (WMS==="1" Line 5/8" Meter") {event.value=75;} else if (WMS==="1" Line and Meter") {event.value=90;} else if (WMS==="1.5" Line and Meter") {event.value=125;} else if (WMS==="2" Line and Meter") {event.value=150;} else {event.value="";}Water Meter Size is a dropdown field with set strings.When I try to close the window with ‘OK’ I’m getting the error ‘SyntaxError: missing ) after condition 5: at line 6’. It’s not clear to me where the closing operator is intended to be.

I am trying to use the typewriter effect in Film Impact. It has all of a sudden stopped allowing me to apply it to the beginning of a clip. It will only appear at the end of the text, and the setting to adjust the alignment is greyed out. I’m using Premiere 26.3 on a Mac running Tahoe 26.5.2.