Solved

The name of the 3D object is Briefcase with Money.obj.  I want to create an effect where the camera moves upwards and the effects move downwards.However, when I add the camera, the 3D object disappears. What can be done to resolve this? Thank you very much for your attention.

Hello,  This is my 2nd day this week posting a very frustrating bug on InDesign and I consider this one far worse. In trying to figure out a bug with workspaces on Monday, I exported my current settings, reset InDesign preferences, and imported my settings back in.  I did not check the settings. I should have. The generate AI Alt-text box had been rechecked, and I had NEVER manually done that. I have recreated this issue more than 5+ in a row by: Resetting my InDesign preferences to the default and restarting. Reopening InDesign, checking off both Generative AI boxes in preferences Export those settings, reset preferences back to default on reset, and reopen InDesign When you reopen InDesign and import your preferences (they should be default with both Gen-AI boxes UNCHECKED), the “Auto-generate Alt Text when placing images” WILL BE TURNED ON EVERY TIME WITHOUT FAIL.I have a screen recording of this process working and showing that the boxes WILL check themselves upon importing setting

MacBook Pro M2 Max Chip 64GB memory, Sonoma, INDD v20.4.1Packaging files stops. The status indicator keeps circling and packaging process does not seem to finish. This began yesterday and has happened when attempting to package different files. The “Saving the Document” status bar is at ~10%. When I look at the background tasks it indicates the exporting the file is at 90 or 95% and exporting the PDF is queued. When I go to “Force Quit” applications sometimes InDesign looks fine, other times it is “not responding. Cancelling doesn’t work. I get impatient after a few minutes and end up force quitting INDD.When I look to see where I put the packaged folder. It’s there and everything is in the folder with the exception of the IDML file, sometimes the PDF isn’t there either. I've tried many times in the last 18 hours.OK – so then I try packaging without the IDML file and INDD locks up. Package Document status bar at the ~20% – status indicator (blue circle thingy) not visible in tool bar.

On Aug 23, I redeemed a new one-month code the same day expecting a fresh 4,000-credit cycle. Instead, credits are still tied to an old billing anchor date and won't reset for another week, meaning I'll only get ~3 reset cycles instead of 4 over this subscription month. Looking for clarification on why new codes don't reset the credit cycle, and whether this can be corrected.So far 2 Adobe agents failed to help me every time login off. Seriously?

Genuinely, I am baffled.How Adobe can charge over $100 per month for software like Premiere Pro; that can’t handle simple things like title generations or MOGRT properties - yet Da Vinci Resolve is FREE and handles animation beautifully. I want to stay loyal as an Adobe user of over 15 years, but at this point we’re all being screwed over. I can’t pretend it’s alright anymore. I’ve stopped recommending Adobe, and as of next month we will be removing all Adobe subscriptions from our offices and moving onto better options. We are expecting to double our speed of workflow, purely by abandoning Adobe products. We’re paying premium prices for half-par software, that is WORSE than FREE amateur created softwares.It’s time everybody woke up to this blatant rip-off called Adobe. 

I've recently noticed an issue with the adobe acrobat apps for both android and ios where when typing into a fillable field, overlapping letters are appearing -see attached photo.  The error resolves itself when you click out of the field and into another.  But when you're entering a lot of text into the field, it makes it very difficult to see and keep track of what you're typing.  This issue started recently and I saw that there was an app update on Feb. 18th kind of leading me to think this might be a bug.  Anyone else experiencing this and are there any known fixes?

In Lightroom Classic, one is able to see file attributes via the Loupe overlay but this functionality appears to me absent in Lightroom for Mac. Any workaround other than having to use the pane? I’d prefer to see the overlay when viewing images full screen.

Quando eu vou entrar na aba de exportação do Premiere tanto o 25 quanto o 25.1, a tela de exportação fica preta aparecendo apenas o preview do vídeo.1- Abrir algum projeto:2- Abrir aba de Edição;Não consigo exportar os vídeos que editei.

I bought new pc, I tried to make new installation of Adobe Design Standard CS 5.5. During installation i type serial number, which is accepted and click next. After a moment it asks me to log in into my adobe account, It cannot communicate with server, and informs me about "network error", I skip this step and installing. After installation and launching any program I get message that key is incorrect. Program was deactivated on previous machine. What to do?

Hi, I was wondering if someone could show me how to disable OCR in Acrobat 2025. I've tried doing what people said to do in other posts, but the versions they were using were older. Thank you in advance!

On my iphone i get options to change hair color, facial features, do makeup etc. On my computer I cannot find any of these options. I have re downloaded the app on my computer and it’s still the same. It’s like it is a completely different app. I am using Windows 11computer and Iphone 16

I have basic InDesign skills but nothing advanced. I'm creating a document and whenever I type an apostrophe (') InDesign displays it as a tiny greater than symbol. It does this no matter what font I'm using. I can type the same text in Illustrator and it looks fine. If I then paste it into InDesign it is correct. But if I type it directly into InDesign it never displays as an apostrophe. I've tried checking my character and paragraph settings and tried multiple fonts to no avail. Any guidance would be much appreciated!

When I publish online, the images in the document all turn dull in colour and contrast, even though the graphics remain the correct colour.All my images are sRGB, I’m publishing in JPEG format, I’ve tried adding a transparent rectangle on each page as someone suggested. Colour settings below.What else can I do to fix this?  

Hello! So, there have been a couple posts on how Lumetri color effects are not exporting out of Premiere Pro correctly, but none of the answers given have corrected my export quality yet so I'm hoping I can get some new answers now especially with CC 2019. Anyways, my footage is color corrected/graded very simply. I have each clip color graded with the Lumetri effect individually and I also have an adjustment layer with the Lumetri effect on a specific sequence of the footage. It seems as though none of my Lumetri effects are being exported as much footage is dull and looks similar to the raw footage. I was orginally exporting H.264 with Match Source for bit rate but now I've tried a very of settings (I've tried MPEG, etc). My max bit rate is on in sequence settings. I've also copied and pasted my Lumetri folders into Adobe Media Encoder folder but still nothing. First image is what I have in Premiere after color grading and the second photo is what shows up on Quicktime. Please help!!

So I’ve been waiting for the reset of my monthly 7,000 tokens, but this morning it’s not showing my reset.  I also paid a separate for for an additional 2,000 tokens that is now showing for Sept 5th.  what gives?  There was nothing saying I went over, and there is nothing saying that if I did, it would be deducted from the future months tokens, so I need an explanation.  Is this specifically time based? as far as when my original 7000 will reset, as I didn’t sign up til late in the day?  this is a major cause for concern, as you already have my yearly fee and I have only been using the service for a month. I've attached the screen shot, and it appears to only show the reset for the extra tokens I signed up for, but not the original 7,000.

 I have been experiencing this error for a while now. When trying to save for web it stops working and gives the warning "Save for web error" "Could not complete this operation. A writer permissions error has occured."Everytme I tried the different solutions found online and they worked just fine but not this time. Everything was fine yesterday but today it just does not want to write this file. I have tried the following:1) reset preferences2) update photoshop3) Restart photoshop4) Restart system5) Give photoshop a complete write access to the disk6) Checking that file and image sizes are the same7) Trying different formats I am on Photoshop 25.0, please help. 

Hi,I have a big color problem between CPU/GPU previews.In GPU preview, the colors become dull, bland. I didn't have this issue before the latest updates when switching between the two.I tried to reinstall an older version, but the problem persists.I am having the problem on both indesign and illustrator.Do you have a solution ?

I have already logged out of my old device. I have installed Elements 2020 on my new computer, but it keeps saying “The serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 30 days to use this product.” I already did! How can I make my new computer believe me? I have reached out to support and they were of no use. I looked at my plans and products under manage my account and none are listed. Please help me! 

Alguno mas está con problemas para pagar la suscripción?? La tarjeta de crédito está ok, probé con otras también y en todos los casos informa un error con los datos del pago. Hace años estoy pagando con esa tarjeta (que sigue vigente y activa). 

All I want is a full refund on a subscription that I did not want and you guys still proceeded to make the transaction. Can the adobe team just take a look at my account, cancel the subscription that I’m not even using and refund me my money? Please, that’s all I ask.Please contact me directly. 

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

I was registering for adobe India Insider program and they we're asking for student email id but my university haven't provided it yet so is there any alternative for that step in registration process?

I have cancelled my subscription on 25th August within the free trial period of 7 days and still on 26th August the payment has been charged on my credit card for annual subscription for Rs. 2650. What is the process to get refund for the same?

Good afternoon, There seems to be an issue after the latest update (25.001.20577) with Adobe Acrobat not responding. Sometimes Acrobat will freeze and we'll need to use task manager to close it out. Most of the time there's a long delay and Acrobat displays "Not responding" but will eventually load. We've attempted to resolve this by running a repair. When this didn't work, we tried using Adobe Cleaner tools to remove Adobe and reinstalled from Creative Cloud. I've seen posts from past years with a similar issue. I've tried everything suggested in those posts including turning off online storage options, disabling protected view, and disabling new acrobat. Please advise. This is greatly affecting many of our user's workflows.

I use a new DELL laptop with WIN11, and after some dayes, adobe acrobat is opening only as admin and only if enhanced security/protected mode is offFirst, everything worked, but then, I do not know why, it does not react expept as a admin.With processMonitor, I could find no trace of the reader if I try to start it as a standard use,I tried all possible folder  and registry permission issues with ChatGPT, but nothing helped.Alos reinstalling even with the cleaner tool didn't change anything!