Solved

Hi! I’ve noticed that QR codes generated with some free online tools have stopped working after some time. Does anyone know if the QR codes created with InDesign’s built-in tool are permanent? Will they continue to work indefinitely?

When applying color to my type, color works just fine in the appearance panel however, when I go to add a gradient, it turns my text black. I also tried using the bottom panel, as seen in the photo and it still does the same thing. Please help 😞Thank you 

 I emptied my caches, and every time I try log into my account this is what I get. 

!!! URGENT !!! Hello Authorities, I signed up for an Adobe Reader trial in June 2025 and a payment was deducted from my account today because it was the first time money had been deposited. As soon as I saw this, I immediately canceled my account. AND UNTIL TODAY'S PAYMENT, I WAS USING ADOBE FOR FREE, SO MY 14-DAY REFUND PERIOD HAS ONLY JUST BEGUN. I request that the amount be refunded to my account.

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. 

I signed up for the free trial for Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus. The seven day free trials expired and i hadnt noticed. it charged me two days ago but there wasnt enough in my bank account. Im trying to cancel the plan so i dont pay for it but it says i have to update my payment method before i do that but its going to make me pay then. How do i cancel my subscription

一度読み込んだPNGファイルが突然読めなくなります。イベントパネルに書かれた警告の内容が長すぎて、最後まで表示されません。そのため、何が起きているのかが良くわかりませんが"複数回の施行後、次のファイルのフレーム置換の試行の繰り返しを中止します：（以下略）"とあるので、おそらくは特定のファイルの画像を特定のフレームに読み込もうとして失敗してを繰り返していて、既定の回数を超えたので中止したものと思います。当該のファイルには心当たりがあり、PNGファイルなのですが、シーケンス上で画像を埋め込んだ部分に再生ヘッドを持って行くと画像が真っ黒に表示されて正常に表示されません。（赤いエラー画像ではないことに留意）プロジェクトパネルの中から当該のファイルを選んでダブルクリックで表示させても同じように真っ黒な画面が表示されます。当該ファイルは"?"になってはいません。正常なファイル名が表示されています。エクスプローラー上で当該ファイルを見つけて開くと、正常に表示されます。メディアキャッシュファイルの削除をやっても改善しません。ファイルをオフラインにして、再度メディアをリンクしても改善しません。エクスプローラー上のファイルを削除して、同じ名前のファイルを入れ直して、シーケンスに入れ直しても改善しません。全メディアキャッシュの削除をやって再起動すると表示されることもあるのですが、その後しばらくすると他の画像ファイルで同じことが起きたりします。現在、全メディアキャッシュの削除をやって再起動も試みましたが、改善しません。こちらの環境：デバイス名    K162522完全なデバイス名    K162522.kenko.zenken.co.jpプロセッサ    Intel(R) Core(TM) Ultra 7 255HX (2.40 GHz)実装 RAM    64.0 GB (63.4 GB 使用可能)デバイス ID    B9022A2A-6103-4EC1-B1EA-50790CC11164プロダクト ID    00355-63692-89753-AAOEMシステムの種類    64 ビット オペレーティング システム、x64 ベース プロセッサペンとタッチ    このディスプレイでは、ペン入力とタッチ入力は利用できませんWindowsの仕様エディション    Windows 11 P

When I start Photoshop I see that I have to pay for the next month, but when I click for updating my payments a popup screen appears in which I can choose the way I want to pay. But this popup screen is completely white and I can not choose or change anyhing anymore. Even when I choose https://account.adobe.com/ for my memberships I also can not Edit Payment. It gives a white popup screen which disappears and it gives a error message.Does anyone has the same problems ? [Moved to Account, Payment, & Plan by moderator authority]

I am experiencing severe and increasingly worsening copy/paste issues in Adobe Illustrator. Copying and cutting works, but pasting fails almost every time, making normal work impossible. I have tried everything: resetting preferences, restarting Illustrator, using the toolbar buttons instead of shortcuts, disabling GPU performance, testing with and without plugins (Overlord uninstalled), clearing caches, testing scaling and high-DPI monitors, reinstalling Illustrator via Creative Cloud, and even trying older versions. None of these solutions have improved the problem. This issue is persistent and escalating, and it completely prevents reliable workflow. I need a solution, as this behavior is not normal.

Windows 11 Proのアクロバット2026.002.21931 64bitですアクロバットでプリフライトからフィクスアップでアウトラインとろうとしたところうまくいきません。何か間違っていそうなところありますか？ 

How do you request a refund on Adobe? I do not see any link to  request a refund on their website. I cancelled a Adobe Pro subscription before the trial period ends but was still charged several amounts despite not having any active paid subscription.

I have a new macbook pro. I tried to install creative cloud and it stalled at 45.5% (stuck there for over 45 minutes).  I quit installer, and it hung up trying to clean up the install(?), so I force quit and rebooted.I am trying to install it again and it again is stalled at 45.5%, been an hour at that percentage so far. I searched the support database and it tells me to run the uninstaller included with creative cloud.  Um . . . how do I do that if it won’t install Creative Cloud?I am inclined to force quit again and install the individual apps that I need, but WTF?

I did not realize that my free trial had ended and was converted into a paid subscription on 26th June 20206.  I noticed the credit card charge on 26th June 2026.  As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.  Please assist with this request?

環境はInDesign 2026 21.2、Windows11 Home 25H2です。ブックパネルの位置と大きさのデフォルト設定について質問です。ブックファイルを開くたびに、画面の中央に表示されるブックパネルをつまんで希望の位置へ移動し、かつ縦にサイズを引き延ばすということを毎日（InDesignを起動するたびに）しています。ワークスペースにブックパネルの情報は保存されないようで、InDesignを起動するたびに調整していますが、こういう仕様でしょうか？startup scriptsフォルダに何かしらのスクリプトを入れるとデフォルト設定できる、というようなことはありますか？

Dear Adobe,i subscribed to a 7-day free trial 2 months ago and even though i cancelled my subscription before the 7 days were over i am still being charged 35 € every month.There is the possibility that my card is being charged by another account as i misstyped my email when creating my account and you dont require any kind of email confermation to activate the trial.Nevertheless please cancel any subscriptoins that are still open so that i do not get charged again this month. Furhtermore be so kind and refound the amount that was charged to my card over the last two months as I do not have any active subscription which i use or have been using that would authorize my card being charged.With best regards,an unhappy customer.  

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.When I try to claim the Airtel offer using this Adobe ID, I receive the following error:"This code is from a country or region that does not match your Adobe ID."Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated. 

In mid August, my PC Tower did not turn on.I took it too a store to have it looked at. They replaced the power.They also cloned my PC, and upgraded it from 1Tb to 2Tb.Everything seems to be functioning… until I went into Adobe Premiere Pro.When I have a project and I click play, it automatically stops after a millisecond or two. It is just as if someone or something presses stop.This makes editing painful.So I got into a ChatGPT loop… and went through so many ideas. One thing I did notice that is strange is that the Device Manager when it opened flashes everything on and off quickly. Not sure if that is something else or if it is tied to this problem.Finally I gave up on Premiere 2026 and tried Premiere Beta. Same thing.Then I gave up on Premiere Beta and downloaded the last version of Premiere 2025 and same thing. So all three apps… same problem.ALSO ADOBE PREMIERE RUSH IS ALSO EXPERIENCING THE SAME PROBLEM.I have run speed tests and everything. It all seems fine but there is no answe

I am creating a board game that I will eventually market.  Is it legal to use Adobe Express Premium images for the cards and game artwork?  Thanks!

Recently I have had issues with Adobe programs missing links (specifically Illustrator and InDesign).For reference, all my files are on dropbox and I work directly from there. I will work on a file, save, and then the next day when I open it again it tells me all my links are missing and I need to relink them. It NEVER used to do this and it is getting very frustrating.Is this the result of an update? Is there some secret setting I can turn off?

4 x 6 inch photo printing in lightroom classic not centered when i reduce the size to passport photo. it will print it all the way to the end towards the left side. But if i print the full size instead of reducing it, theres no problem at all.

Hello, I submitted a vector file, but it was rejected.I received this message.I revised the file and submitted it again. However, it was rejected once more.Could you please tell me what needs to be fixed?I am attaching the file to this post.※I am writing in English as I translate, so I apologize if the sentences sound awkward.----------------------------------Your file has one or more of these issues:Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file."----------------------------------

Everytime I try and open a file saved from photoshop, it doesn’t let me, and keeps giving me the error in the image. It happens when I try and open from my Adobe Cloud AND from my files on my laptop saved from photoshop. The button “Learn how to fix” is not useful and isn’t helping me fix the issue. I’ve tried restarting my laptop, using an older version of photoshop, uninstalling and re-installing the latest photoshop updates, and using the web version, but no luck.

This happens when I highlight a section of text, go to Character, type a font name, and press Return (Enter). The text block then turns completely grey, and I have to find a way to turn it off. Sometimes it even gets stuck on the screen when I minimize Photoshop.I just bought a new Mac Air M5 expecting a better experience than my old Windows laptop, but then I ran into this bug. Does anyone know why this happens and how to fix it? It's really ruining my experience on Mac.I’m using Photoshop version 27.9.1If I don't search for fonts and just select them manually, it doesn't happen.Someone literally told me to '"just quit the habit of searching for fonts." and I was like, 'WTF is that?" I shouldn't have to change my entire workflow just because of a bug. 

I am experiencing a reproducible problem with Find Distractions → General Distractions in Photoshop.Find People and Remove Wires work normally.However, when I select General Distractions, Photoshop starts processing and then suddenly quits in the middle of the process. There is no useful error message before Photoshop closes.The issue appears to be limited specifically to General Distractions.I have the latest version of Photoshop installed and I am also using the latest NVIDIA drivers.Has anyone else experienced this? I would also appreciate it if Adobe could confirm whether this is a known issue.Below are Photoshop System Infos , and GPU and driver details. *******Adobe Photoshop Version: 27.9.1 20260803.r.1 65900e1  x64 (final, Release)Number of Launches: 516Operating System: Windows 11 64-bitVersion: 11 or greater 10.0.26200.9168System architecture: Intel CPU Family:6, Model:7, Stepping:1, AVX2, AVX-VNNI, HybridCPU(8:16), HyperThreadingPhysical processor count: 24Logical processor

お世話になっております。弊社内で開発途中の制作基盤向けに、Firefly の API が使えるかご相談です。非デザイナーが広告バナー等を自分で作る仕組みを検討しています。その手前で、背景などの「部品素材」を生成し、在庫として持っておきたいと考えています。イメージは次のとおりです。- 対象は、まず背景（風景・単色・グラデなど）。完成バナーそのものではありません- 生成 → 簡易チェック → Google Drive に保管 → メタデータを管理、までをAIエージェントが回す- 生成のAIモデルは、現時点では Gemini を想定していますつなぎ方は、画面上のコネクタではなく、持ち前のサーバーから API を呼ぶ形を想定しています。Firefly については、「Gemini の代わりに生成を担えるか」「併用する意味があるか」を知りたい、という段階です。確認したいのは次の3点です。- この使い方はできるか- できない場合、何を足せばよいか- 進めるなら、次に何を確認すればよいか仕様を固め切る前のご相談となります。ご確認のほどよろしくお願いいたします。