Solved

I am using macOS Tahoe 26.4.1 on a Macbook M4 Pro. I have been fighting with Adobe Premiere (both 25.6.5 and 26.2) because none of my hotkeys are working whatsoever. I’ve been having to manually click tools, the playback buttons, and timeline area to get anything to work. The spacebar seems to like to open a new instance of premiere every time I press it, which is tough because I usually use that key to stop/start playback. When Premiere 26.2 is first opened, I get an error saying ‘The shortcut key file “Adobe Premiere Pro Defaults.kys” is invalid!’ and the app resumes loading. That same error does not pop up in 25.6.5, but the symptoms are the same. Here’s what I’ve done so far:I’ve held option while opening, and reset the prefs/cache/plugins numerous times I’ve completely uninstalled all Adobe apps and Creative cloud, and used Adobe’s ‘Creative Cloud Uninstaller’. I then reinstalled CC + Premiere. No luck. I tried manually copying the kys file form the app’s package contents, and pla

Every image i add to generate a video has been flagged. its the name of our concert and an image of our star performer

Hello,I trust you’re good.I want to cancel my free trial and couldn’t find where to do that.Attached is the screenshot of my dashboard.Thanks. 

When working on an edit in the latest version of Premiere Pro I will open the project, start editing, and within a few minutes all playback stops. Hitting play/spacebar does nothing. Scrubbing yields no audio or video playback. When I double click on a clip to open it in the Source monitor nothing shows up. If I close and open the project it’s totally fine again for a couple minutes then it happens again.Also, when I open the project, as I play back an interview with audio the audio cuts out after about 3 seconds. If I pause and hit play again it does the same thing, stopping after 3 seconds.So far I’ve tried:Restarting the app/my computer Clearing cache Updating to the latest version Audio hardware set correctly Audio sample rate matches project, timeline, and playback settings.Anyone else run into this?Thanks!

HiEach time I import an image into Indesign, the image loads okay, but I get the blue swirling ‘loading’ icon that never stops. I can save my document, and the menus still work but I can’t work on the actual page, and the only way I can clear it it to Force quit Indesign using Task Manager. This started about 2 weeks ago, and was fine before and I haven’t made any changes to my PC. I thought maybe it started after an update of Indesign, so I tried reverting to an older version, but still had the same problem.I have tried re-installing Indesign. (version21.3)  I use Windows 11.I really hope you can help please?Thanks Chris

I was issued a profile at the company i work for for the adobe CC.Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this? Seems the older business profile turned into a personal profile that is connected to me because of the email address. Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none. How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?   

Publish online BUG!------------------------------The newest version of InDesign (21.3) gives bugs in the published online document. Certain buttons aren’t clickable anymore (it can be fixed by changing the layers they’re in, but they have been working perfectly fine for years) + another certain page with buttons completely flips when hovering over buttons - see here: test buurt Tried going back to the previous version of InDesign (21.2), did not help. Same for (21.1).  What changed?Urgent! Thankyou,  Helen

This is a lie: I have given the program the permissions it requires and almost any time I try to open a PDF when the program is already running, I get this message. If I quit Acrobat and then open the file, it will usually open it (not every time but most of the time). I am attaching screenshots of my permissions on my Mac (MacBook Pro, 2023, Apple M2 Max, 64 gb RAM running Sequoia v15.5).Never had this problem before and this is a new computer (to me—just bought less than a month ago).

Hye, I would like to make an humble request for refund I couldn't cancel the subscription and after free trial payment got deducted. I cannot afford this subscription, I have to meet another genuine needful expenses. I request for the refund. Hoping a positive response thank you.

Subject’s head cut off in Ai generated video.

Hi!  I had a subcription to use AI illustrator and minor problems with its payments otherwise illustration were great!  Subcription was taking my money from my bank account on 1 month 3 or 4 times for the usual monthly rate. When I was about to end my subcription I got this pop-up  deal  for 3 months of subcription and when I pressed agree to it still was taking monthly charges from my subcription! . At very end when I was done with Illustratord monthly overcharging payments I end my subcription and even I end it. It still took my money from my account! Because of this I made between 40-50 min  call to your helpdesk and they advise me to block my bank card and make refund case through the banking system!I did block my card but I have not got any refund ect still today and also my phone call was pretty expensive for nothing :(((((! I hope I get some kind of refund in money or at least 1 year free adobe illustrator because otherwise I feel kind of robbed. :(it is so sad because illustrat

Adobe Firefly is impossible to cancel. When I go to “Manage plan” and then “Cancel,” a window opens and just keeps loading and loading forever. I also couldn’t find any way to contact support directly or submit a support ticket.They keep charging me every month, but apparently cancelling this crap is somehow not an option.

clicking on any buton to get credits brings a something went wrong warning

I am content creator and with having followers 57k and I want to upgrade video editing but can't have that much money to spend it on subscriptions now I just want three months free plan of Adobe software to learn and after the. I'll purchase plan when I'll be making money .if you would provide me this facility I'll be very thankful 

Hello,My topic seems to have been deleted. I’m trying to get to it by clicking the link in my email, but it doesn’t work. For details, the topic’s title was “Deleting layer doesn't clear the space” and I had two answers from Srishti Bali.

Hello Adobe Support,I am unable to cancel my Adobe subscription associated with the email address dash*******@gmail.com. I have tried to cancel the subscription through my Adobe account, but I am unable to complete the cancellation process.I request you to please cancel my Adobe subscription immediately and confirm the cancellation to me. I do not wish to continue with the subscription or be charged for any future billing.Please treat this as an urgent cancellation request and assist me as soon as possible.Thank you for your assistance.Regards,Deepak Naik

Hello!I have a ticket that has a QR code on it that the customer wants in their color (blue). When using datamerge, the QR codes are colored black. The DB has 25,000 records. Anyone have a Javascript to accomplish this?  Thanks in advance! Bud

Is there anyone at Adobe that can get this to STOP coming up?I guess Adobe doesn’t know what DECLINE MEANS. 

When I drag a music track into the timeline, I get a pop-up saying “adding to library” but the bar doesn’t move at all. 

When applying a text effect I get a "no entry" mark on the cursor when dragging to the timeline. I have re-installed Premiere and deleted the prefs. Am slowly going crazy 😱

I am in the process of recoloring an SVG icon set that has 155 separate SVGs.When I place these SVGs into a new Illustrator document by shift+dragging them into Illustrator’s window, they all get placed inside the document as expected, but each SVG object gets a generic name like “<group>”. See this image: This is a nightmare because I have to now rename all of the exported SVG files back to their original names after exporting my changes.Does anyone here know of a way to place multiple SVG files into an Illustrator document and retain the SVG filenames?Any help greatly appreciated.

How do I remove a stored signature? Although I have used the stored image of my signature, most of the documents I sign for the organization I work for I just type in my name.I removed my stored signature image from it's previously used file location on my computer. Today I signed a document and suddenly the image of my signature pops into the field. It's never automatically filled in the signature field, if I wanted to use it I had to go get it.I have not intentionally stored the image of my signature anywhere in Adobe Acrobat, Reader or Cloud nor can I find it in any of those apps. I will no longer be working with this organization soon and don't want my signature available for anyone else to use. Thank you,Kelley C

The latest screenshots from “Lightroom Queen” talk about Generative Expand in Lightroom Classic and new “Flatten AI Edits” options in LRC.https://www.lightroomqueen.com/whats-new-in-lightroom-2026-08/I’m not seeing any of this in the 15.5 release. Maybe this information was not intended for public release? It is causing confusion among Lightroom Classic users.