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Hello, I canceled my subscription. I would like to request a full refund. I have not used the service. Please process my refund.

I received an unexpected payment from Adobe, and I hadn't been charged for a long time because I canceled the payments. But today I was charged out of the blue, and I don't know which account it was charged to because I didn't receive any payment confirmation code from Adobe. It was just this random charge. I've already canceled all the plans and I want a refund.

Hi,I need to mark multiple comments in a pdf as complete. To do this, I need to click on the 3 dots (menu) next to the comment> Set status> Completed. With over a 100 comments, this is tedious. What are the shortcut keys to do this. thanks

ここに書き込むべきか迷いましたが、イラレのCCライブラリパネルにて問題を確認したのでこちらで質問いたします。表題のように、iMacを2021のものから最新のものに変えました。パソコンにも当てはまる表現なのかわかりませんが、機種変というやつです。変更前も後もMacOSは26.4、illustratorのバーションは29.8.5です。変わったのはガワだけで、OSもバージョンも同じものを引き継いでいます。その環境下で、iMacを変更した後にCCライブラリパネルを開くことができなくなりました。画像のような表示が出るので詳細情報からリンクを辿ってみても、どうも求めている情報とは違うものが出てくるし、詳細を見るをクリックするとページが見つからないと出る始末です。とりあえずパネルに書いてある通りシステム環境設定からこれか？と思いアクセシビリティにCreativeCloudを追加してみたりもしましたが特に何も変わらず…… デスクトップ版CCは最新にしてあるのですが、Cloudアクティビティを見るとこのような表記が出ます。ちなみに詳細のリンクはデスクトップアプリの問題解決のページに飛ぶのですが、1枚目の言う通りにシステム環境設定が関係あるのだとすれば的外れなことが書いてあります。どうすればCCライブラリパネルは復活するのでしょうか😭もひとつ言うとPhotoshopでもパネルは開けません。お手上げです。知恵をお貸しください🙇‍♀️[Creative Cloudサービスへ移動および重複投稿のためトピックを統合しました：モデレーター]

I normally edit in LrC, and sync my edited files to the cloud, for display in Lr on my iPad & iPhone.  I needed to edit a photo taken with my phone, and needed the reflection removal tool, so I installed Lightroom Desktop on my MacBook, and proceeded to edit the photo in Lr Desktop.  Before I did, the photo had already synced to LrC on my Mac mini.  I completed the edit in Lr, which in addition to the remove tool included a couple of masks, and a crop.  When I opened the photo in LrC, the remove synced, as well as global adjustments, but none of the masked adjustments or the crop appeared.  When I reopened the photo in Lr, the masks and crop were also gone.  I was able to use the Lr versions, to get back to my final edit.  Now how do I make that final edit appear in LrC, without re-editing the photo there?

Hallo,ich habe folgendes Problem.Mein Acrobat Standard X meldet zu viele Benutzer. Leider habe ich den alten PC nicht mehr um es zu deinstallieren. Können sie bitte den Zähler zurücksetzen, so dass ich es wieder aktivieren kann.mein account: <personal information removed>Ich habe zwei lizensen registiert!!!Vielen Dank für Ihre RückmeldungVGChristiAN rÜTHLEIN

Shouldn't the Copyright info URL be displayed also under IPTC? exporting jpegs and everything is filled out correctly or there another setting somewhere that strips it? thank you

I am implementing remote signing through a custom Windows CNG Key Storage Provider (KSP) and testing it in Adobe Acrobat Reader.Everything seems to work fine as long as “Enable Protected Mode at startup” is disabled:I can “Use a certificate → Digitally Sign”, the certificate is visible and selectable in Acrobat I can preview the signature, click sign and apply the siganture The file saves without a problemAs soon as I “Enable Protected Protected mode at startup”, it seems to work well up untill I click sign:I can “Use a certificate → Digitally Sign”, the certificate is visible and selectable in Acrobat I can preview the signature Nothing happens when I click sign; no error message, not anything; jsut nothingI understand “Protected Mode” may block some of the components; as far as I can tell, it loads the KSP DLL, calls GetKeyStorageInterface, calls OpenProvider, then stops. No calling of GetProviderProperty,  EnumAlgorithms, etc.Is certificate signing through a third-party custom CNG K

I have selected the clip and the fx opacity and no tools are visible

Hello, I'd like to cancel the Adobe subscription, could anyone help me how can I do it. I don't understand why does it say that if I cancel I would be charged by a great amount of money. 

Basically, what the title says- Latest Illustrator on Windows 11. I have a large list of actions that I use daily, and I have them all assigned to the “F” keys along with combinations of the shift and control keys. I just made 3 new actions, and I have Shift+Control F2, F3, and F4 available as shortcuts. The problem is, Shift+Control+F4 is grayed out and there is nothing I have been able to do to unlock it. I don’t see anything else using it either. What can I do to get this working?

CancelBeing Charged To CancelWhen Can I cancelWhen does my subscription end 

This past week very annoying little pop ups have been appearing on the right side of my Photoshop that I am assuming is AI generated by what I'm doing presently. I don't want them - at all. They just clutter up my screen and have absolutely no value to my process at this experience level. How do I turn them off? No, this is not about the left side panel tool tips and rich tool tips. I've already shut those off through preference and they are unrelated to this new annoyance as far as I can tell. Here is a screenshot of one of these pop ups. 

I understand 2024 was the last version with a lifetime licence. I do not want to pay for a subscription. Does anyone know where I can buy 2024 version. I am currently on V15.

When I'm using RAW images for editing, I typically load 10-20 images in Camera Raw. When I try to use AI-related features like AI masking, I receive the following error message:"The graphics processor has encountered an unrecoverable error.Due to a run-time error, GPU acceleration has been disabled for the remainder of the session."I have tried all the methods mentioned in forums for months, almost 6 months now. Currently, I cannot even edit a single photo if the preset is slightly heavy with AI tools such as subject selection or background selection.I have taken the following steps to try to resolve the issue:Updated the BIOS.Performed a clean installation of Windows.Conducted a driver cleanup.Updated drivers to the latest versions.Reinstalled Adobe apps.Tried using a previous version of Camera Raw (version 14.x).Used only Adobe default settings (without my own presets).Experimented with all combinations of graphic acceleration settings.Logged into a new admin user account.Had an Adob

Photoshop 27.x forces large hover tooltip panels (e.g., Generative Fill) with no option to disable them. These appear across tools and interfere with normal workflow. Previous versions allowed turning off “Rich Tooltips,” but that control has been removed. Please restore a simple preference to disable these panels.

So, I created a file with like 20 pages. I want to convert this into one single video, by adding all the pages to a timeline and export as mp4. There seems to be no way I can add my pages to a timeline, though. All I'm presented with, is the possibility to blank scenes or local files to my timeline. Not pages from existing Adobe Express files… What am I missing?

After updating to Version (26.001.21431) none of the toolbar or menu bar settings will stay active. I have tried a “Repair Installation”, a "Restore last view settings when reopening documents", and “Reset Toolbars”. No matter what every ocument I open now defaults to the menu bar and tool bar being turned off. Please fix this. It has never been an issue until the latest update.

We’ve run into a new problem (April 2024) with Adobe Acrobat Pro being unable to connect to the SharePoint server to publish or get comments from Shared Review PDFs. Note: We have tried basic troubleshooting (restarting app, restarting system, reinstalling app, however the problem persists). The old workaround for this issue (resetting internet explorer) does not work. Problem Summary:We believe the problem is that Adobe Acrobat Pro uses an Internet Explorer embedded control to sign-in to SharePoint and access Shared Review PDFs. Internet Explorer is *end of life* and SharePoint automatically blocks Internet Explorer sign in to SharePoint and One Drive. (Adobe Article - "Use of Internet Explorer embedded control for SharePoint Shared Reviews") As an Adobe Acrobat Pro user when you open a Shared Review PDF hosted on SharePoint what you see is an unexpected pop-up message telling you to upgrade your Browser (picture below). This pop-up is due to SharePoint blocking In

Using Adobe Acrobat Pro javascript.  Need to detect when user clicks “Cancel” in Windows file dialog box triggered by adobe javascript importAnFDF() command.   Using this code :var noCatch = 0;try{importAnFDF();} catch (err) {app.alert("Import of Saved SGS File Cancelled by USER",3);noCatch = 1;}if(noCatch==0){app.alert("File Imported",3);} // Code returns “File imported” when user actually cancelled the Windows dialog box.

Oops… I meant to type “ase” file, but I can’t edit the title apparently. Hi all! I’m trying to load a specific swatch palette (not the default one). I’ve done it a million times. I’m running Indesign v. 21.3 on my Mac. I’m not trying to add it to the default color palette… I want it to be a separate palette. Today it’s trying to add a swatch to the library… instead of letting me open my .ase file. I’ve not encountered this before. I have nothing selected. What am I doing wrong? Thank you! 

Hello,I noticed, during a preflight check of a formatted book, that all my fonts—loaded via Adobe Fonts—were flagged as unauthorized.I contacted Adobe, but so far without any result. All of their suggested “procedures” have failed.Have you encountered this issue? If so, how did you resolve it?Thank you for your help.Have a great day,Anne

I have an adobe acrobat account. A payment failed for the AI assistant. I never chose to have this, I don’t want it. But they’re attempting to charge my (empty) bank account. I went to cancel this plan I never consented to. It said I had to change my payment method. I only have one payment method. It all links back to my empty account. I went to go and delete my account, but it doesn’t let me unless I cancel the plan. But I’m not allowed to cancel my plan unless I change my payment method. They’re making it impossible to delete my account, and I can’t even contact them. What do I do? I don’t want them to take money for something I never consented to, and I don’t want to have to pay to delete my account. 

In letzter Zeit werden manchmal Bilder im PDF nicht angezeigt. Erst nachdem man zoomt, wird das Bild plötzlich sichtbar. Woran liegt das? Verwende Version 2026.00.21411

Is Adobe’s new Layout Variations feature currently available in the illustrator beta version?I’m not seeing Layout Variations in the toolbar in my beta version.I’m just curious if this feature, as shown in the video Project Remix a Lot - GS3-2, is accessible in the current beta version, as the layout variations toolbar isn’t showing up for me.