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I've been trying to send my model a release request using Adobe Sign but the form gets pre-filled with my nick name and not my legal first name. How do I amend this? My name is correct in my Adobe contributor account and the adobe.com account. Is there anywhere else I should look?

When trying to add a new color swatch the first in line is replaced instead. Not possible to create a new one. Any suggestions?

Hello everyone. As above, how do I speak to an actual person online about my ended subscription plan, the virtual assistant is a complete and utter total waste of time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is an Organizer question. PSE 2026.  When I try to ‘Share’ I select the pictures as usual and go through the procedure, but when I submit, nothing happens.  Instead the egg-timer thingy goes on for quite a while , longer than normal, and then nothing.  I particularly use this to send email pictures, but none of the icons work.  Have not had this problem before in 20 years.

Hi, we have 5 x Creative Cloud license which got renewed last month. However the users do not have access anymore to the licenses, and as a admin i have reassigned the users to the licenses however, no succes. Error message on user account is "No Access". Please help

Hello! First time posting. When editing a PDF, I often need to adjust the placement of text boxes to allow for ample spacing between subject areas. However, whenever I attempt to move both groups of text boxes or singular text boxes up or down, the text begins to become layered with white space from the background and cannot be read fully, or becomes obscured entirely. At first, I thought it was a display error, and i attempted to save the file with the obscured text and preview it. When I did this, the text was indeed still fully covered. I work with documents only utilizing text, so there's no possible image/shape layers that could be interfering. This has become quite frustrating, and I'd like to figure out if there's any fix for this. Thanks in advance!

My billing changed as of January 2026 

Out of the blue, InDesign started to hang indefinitely upon startup yesterday. InDesign v21.3.0.60 on macOS 14.8.3 on am M1. The splash screen appears, then stops at "late initialisations", and eventually spits out an error message/trace of 87 pages, and that's it.Strange thing is it starts normally if I disconnect the machine from the internet.Out of desparation I resorted to "AI" and threw the error output at Claude, which suspected that libtypekit might be involved in the problem, but ultimately could not help.Has anyone seen this behaviour? Any hints how to fix this, and get nomal startup when connected to the internet?

The AI firefly generate page is not working. Its completely blank and its been like that for 4 hours at least. Please check and fix this. Thank you.

This is a tutorial file. I wish to change the color of one ball only. Is there any way to do so? file is attached as well.Cup-Ball 

decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias

I have re-organised Lightroom, moving all my images to an external drive and they are now sitting in well structured folders. All seems to have gone well, but when I look at Lightroom, it says there are 483 photos in the old folder Users/myname/Pictures. However, there are no thumbnails of these images. When I look in the folder using Finder (I’m on a Mac), I cannot see an images. This screenshot shows my Pictures folder:and here the Lightroom sub-folderAny advice would be much appreciated. ThanksTerry

Hello,I just got a new computer. I am unable to open the projects I was working on my old computer as I get the following error message when I try to relink the files:"The selected file cannot be linked because its type (video) does nto match the original file's type (audio and video)."I get this when I open the program and try to locate the files from there as it’s so much faster (it will find everything in the same folder by just finding one). If I skip this and just load the program, I am able to right-click->”Replace footage,” but the audio doesn’t work. They are literally the exact same files that I moved from the old to the new computer. The only thing different is they are now on the same drive as the project I am trying to edit (hence why they need to be relocated) vs a backup drive where I used to store them (the files are hundreds of GB and my new drive is a 4TB SSD while my old one was only a 1TB SSD, which is why I had to have them on a backup 8TB drive and import them f

Acrobat Reader のアップデート方法についてお伺いします。弊社では、有償ライセンス利用有無にかかわらず、PC全台を社内のAUSSTサーバに向けています。また、社内からのReaderアップデート時の急激なトラフィック増対策のため、Proxyサーバにて、アップデートに使用されるであろうアドレスをブロックしている状況です。Acrobat Readerのアップデートについて、AUSST経由でアップデートされるのか、教えてください。よろしくお願いいたします。

I am generating images but they are disappearing, I lose my credits and have to re-do the images 

We are using Illustrator 2025 (29.4), and a customer sent in an Illustrator file to replace a PDF that they sent us.When we open the file, it warns us that the font is missing. We cancelled to see where it is being used, but no text was highlighted. Then we open the Find/Replace Font dialog box, and it does not flag the fonts as missing.  So our user assumed that the fonts got loaded from the Creative Cloud, and made a PDF. The PDF has the wrong font showing, as it substituted a default font. And now we have to reprint the piece because of this issue with Illustrator. So doing some testing to figure out where the problem lands. I checked all the same dialog boxes that the user did. But I also checked the Missing Fonts dialog box, and it shows the ones that are missing, but still no text is highlighted.Next, I 'Reset All Warning Dialogs', and got the same issue.Then, I 'Reset Preferences', and got the same issue.I'm pretty sure it's an Illustrator 2025 issue at this point.But

I have updated to PS 26.11 but Image->Generative Upscale is not there. My gpu is compatible, I am using rgb color space and the image I am using is pretty tiny. My preferences dont show it as a technical option to tick. What gives?

I am currently using Adobe Acrobat Pro and the Request e-signatures feature. However, I cannot find the option to enable SMS (phone) authentication for recipients.I understand that SMS authentication (OTP) may require Acrobat Sign, but I am not sure if my current plan includes it or not.I have already checked the recipient settings while sending a document, but there is no option for “Authentication Method” or “Phone (SMS)”.My goal is to require signers to verify their identity using a one-time password sent to their mobile phone before signing the document.Please clarify:Whether this feature is available in Acrobat Pro or only in Acrobat Sign Which exact plan supports SMS authentication How to enable this feature if my account supports itThank you

How can I see and manage authorized devices? I don't want to improve the number of authorized devices, but only manage (especially remove) them.

Hi everyone,I’m currently facing an issue with signing in to the Adobe Creative Cloud Desktop App (version 6.6.0.611) on Windows 11 (build 22631) in combination with a Federated ID and Conditional Access setup. When trying to log in via the menu “Help > Sign in using your browser”, nothing happens—the default browser (Microsoft Edge) does not open. All other options under the Help menu work fine, but this particular login entry is completely unresponsive. I have this problem since the 2nd may.The only way the login works is by manually deleting all Adobe-related Windows Credentials from the Credential Manager. After that, the browser opens once for login, but this behavior is not reliably reproducible.What I’ve already tried (unsuccessfully):Full uninstallation of Creative Cloud including Adobe Cleaner ToolDeleted all leftover registry entries and temp dataEnabled devtools in the app — IMS or Jump URLs do not appear in the Network tabRegistry settings verified:Added iAcroLoginType a

Hallo,ich möchte horizontal scrollen, also von links nach rechts und umgekehrt, weil ein/eine Feldumrahmung / Markierung / z.B. Textumrahmung, größer ist als die Anzeige / Bild / Document selbst!Übrigens: Der Rahmen hat sich von selbst sehr vergrößert, als die eine Seite mit anderen Objekten justiert, auf gleichen Anfang gestellt, werden sollte!Wie geht das?Es würde auch reichen, wenn die Maße des Rahmens eingestellt werden könnten! MfG

Indesignで最後にパッケージをする時、ポップアップウィンドウがやたらと横長になってしまいました。作業自体には支障はありませんが気持ち悪いです。直し方がわかる方いらっしゃいましたら、お手隙の際によろしくお願いいたします。（使用PCはimacmac OS sonoma 14.6.1使用ソフト Indesign 2026）  

Hello. I am contacting you regarding an issue with my Adobe account and app login.Hello. I am contacting you regarding an issue with my Adobe account and app login.I have currently created a new Adobe account.When you access the web (Adobe Creative Cloud site), you are successfully logged in with the new account, and a “Download” button for Premiere Pro is displayed.However, when I launch the previously installed Premiere Pro, only the billing guide screen based on the previous account is displayed.I am unable to switch to a new account because I do not see a menu to log out or change accounts within the app.Additionally, even if you press the download button in Creative Cloud, it does not actually install a new app or switch accounts; instead, the existing app runs as is, and the same billing screen repeats.in other words,Web: Logged in with new account App (Premiere Pro): Fixed to previous account status → It is impossible to use the account because it is not synchronized with each o

Got sucked into trying the 7 day free service. Scan documents App didn't even work properly, so ended up using built in camera feature, which handled photo to documents perfectly. Then I just saw the bill for a year long subscription! I assumed this was some dodgy scam company using these sort of tactics! But appears to be adobe itself. Thought they were better than this, will need to put warnings on all my socials. Don't use this scan software trial. I'm now stick with a year long subscription to an app that is not any good! Does anyone know how to get a refund, even a partial refund?

Creative Cloudの契約が2026年6月8日まで残っている状態で、解約を4月20日に行いました。認識では解約しても契約終了日までは使えると思ってました。サイトから解約しようとしても画面がグルグルで表示されず、チャットからオペレーターに契約延長はしませんと伝えました。理解しましたと言う事で、処理を進めてもらいましたが、全部鍵マークがついていて使えなくなってます。まだ1ヵ月以上契約が残っていると思いましたが残念です。