Resuelto

I uploaded a PDF to Virustotal to make sure it had no malware. NO vendors flagged it as malicious. However, the PDF file contacted a certain URL that is flagged as malicious by 2/91 vendors: dunamis-ethos508-prod-va6-856defacfb833db1[.]elb[.]us-east-1[.]amazonaws[.]com  The URL in question seems to be tied to two other domains that I believe are legitimate Adobe domains: cc-api-data[.]adobe[.]ioethos[.]dunamis[.]ethos508-prod-va6[.]ethos[.]adobe.net If you look at the SSL reports below, they all connect to the very same IP addresses.https://www.ssllabs.com/ssltest/analyze.html?d=cc-api-data.adobe.io https://www.ssllabs.com/ssltest/analyze.html?d=ethos.dunamis.ethos508-prod-va6.ethos.adobe.net https://www.ssllabs.com/ssltest/analyze.html?d=dunamis-ethos508-prod-va6-856defacfb833db1.elb.us-east-1.amazonaws.com Can anyone here please let me know whether this URL is legitimately used by Adobe services or not? (PS. I added the hook parentheses to the URLs just in case){Post edited by Adobe

 Hallo zusammen,wir haben ein Problem mit unserer Adobe Photoshop CS6 Lizenz und hoffen, dass jemand von euch weiterhelfen kann.Unser alter Computer ist leider komplett kaputt gegangen und musste ersetzt werden. Nun wollten wir Photoshop CS6 auf dem neuen Rechner installieren und aktivieren. Dabei erscheint jedoch die Meldung, dass die Seriennummer bereits auf zwei Computern verwendet wird.Das Problem ist, dass einer dieser beiden Computer der defekte Rechner ist. Auf diesen haben wir keinerlei Zugriff mehr, da er sich nicht mehr starten lässt. Deshalb können wir Photoshop dort auch nicht deaktivieren.Gibt es eine Möglichkeit, die Aktivierung des alten Rechners zurücksetzen zu lassen oder den defekten Computer aus der Lizenz zu entfernen, sodass wir unsere bestehende Photoshop-CS6-Lizenz wieder auf dem neuen Rechner nutzen können?Wir möchten kein Creative-Cloud-Abo abschließen und auch keinen neuen Vertrag eingehen. Mit Photoshop CS6 sind wir vollkommen zufrieden und würden unsere bere

Does Acrobat Pro have a way to convert PDFs to true black and white? When I look in the "convert colors" function in print production it has grayscale, but I don't see black and white as an option. I've been searching for fixes and every tutorial and question/answer I find only converts to grayscale; does Acrobat not have the capability to convert to ture black and white?

I have chosen Spanish (Latin America) and yet, when I generate, it’s still in English. i need a spanish voice and a spanish translation.

If I have proxies on and use a lower-quality version than the original clips, would this affect the accuracy of the Object Mask tool's results (especially when Tracker is applied)? Or does the tool still address the original files as the app does for rendering?

I am having error while saving any file again after some changes. Error is "Some of the specified files already exists in target location". Even though there is no previous or existing file in the same directory. Can someone help me in this?

Today, Photoshop did not start, because the application was damaged or incomplete. I tried to load the  newest version of the app in the Creative Cloud, but all what’s happening ist, that the state is »waiting«. I now can’t use Photoshop anymore, for therer is no version on my computer und noone is loadable. What can I do?

Ray 314 always says:  it is unavailable.  No matter what prompt.

Bonjour, J'ai téléchargé un fichier depuis une de mes applications de santé et pour ouvrir le fichier, il faut un mot de passe mais je ne m'en rappelle plus et je ne sais pas comment faire pour le changer

Ich habe mich gerade angemeldet und die kostenlose Testphase gewählt, aber es wurde trotzdem Geld von meinem Konto abgebucht. Warum wurde Geld abgebucht, obwohl ich die kostenlose Testphase ausgewählt habe? Ich möchte umgehend eine Rückerstattung.

InDesign 21.4.1 on macOS 26.5.2 EnvironmentAdobe InDesign 21.4.1 macOS 26.5.2 (Tahoe) Apple Silicon Mac GPU Performance disabledProblemAfter updating macOS to version 26.5.2, some existing InDesign documents no longer display placed images in Preview Mode (Shift+W).The issue started immediately after the macOS update. Before the update, the same documents displayed correctly. Expected ResultPlaced images should be displayed identically in both Normal Display and Preview Mode (Shift+W). Actual ResultIn some existing documents:placed PSD/JPG images disappear in Preview Mode (Shift+W) the same images are visible in Normal Display page thumbnails display the images correctly the Links panel reports all links as valid (no missing or modified links) Additional observationsThe linked PSD files open normally in Photoshop. The linked files are stored locally on the internal SSD. Newly created InDesign documents work correctly. The same PSD and JPG files, when placed into a new document, are dis

編集中にスペースボタンを押してもプログラム内の映像を再生できなくなります(premiere内の再生ボタンを押しても同じ)この状態になった場合3分程度放置 or Premiereを再起動すると症状が直りますが、体感15分に1回この症状が再発生します2025verを使用していた際には発生したことがありませんが2026に変えてから発生してます（2026のどのバージョンでも発生）編集内容に関しましても、素材やエフェクトをたくさんかけた重い内容のものから軽いものまで同様に発生してます因みに、この書状の間は再生ヘッドをカーソルで動かすことやテロップ入れ、エフェクトをかける事自体は可能です。再生ボタンを押すことだけが出来なくなります解決策があればご教示ください PCスペックOS：Windows 11 Homeプロセッサ：12th Gen Intel(R) Core(TM) i9-12900(2.40 GHz)実装RAM：32.0 GB (31.8 GB 使用可能)グラボ：NVIDIA GeForce RTX 3080 (10 GB)ストレージ：SSD1TB  HDD2TBPremiere：v26.2.2（2026のものは全部同様な症状が出ます）添付画像はpremiere起動中のものです 

I purchased a one-off lifetime subscription to Adobe Acrobat Pro DC in 2016 and it allows me to put the program on 4 separate devices. When I log in to my Adobe account, I cannot see my product there in order to change the devices I have instaled the program on and when I called Adobe they say they do not support my product any more. I have installed the product on an old laptop that I no longer have, so I cannot physically uninstall it on that device. I want to puit in on my new laptop but when I try, I am told that the program is already on 4 separate devices. How can I now alter the device list for my product and free up 1 device so I can install it on my new laptop?? 

I canceled my subscription on your service in first day after payment, I'm not used your service even one day and did not take warning from Adobe before you take my money. Give me back my money!

Hi I cancelled this plan before the trial ended and it’s still trying to charge me can you please make sure it does not get pulled tomorrow I need to pay my rent I did the trial and I double checked and I did cancel it so I don’t know why I’m getting charged still. Thank you. Shanel Bird

We rarely have had to use the accessibility feature for PDFs, but one client downloaded a very professional company report on labor market data, and was scandalized by the insane hallucinations that the AI screen reader was telling her were on the page: nude figures (see pic), charts on gay sex, and other completely unacceptable content for a company like ours. This is the kind of disastrous AI fail that can destroy our company’s reputation—through no fault of our own. If Adobe’s AI *must* create some kind of auto description for the screen reader, a simple “black and white image” or “chart” would suffice—instead of “Image of a nude figure,” or “Chart about HIV infections.”What the actual heck. These charts and images bear zero resemblance to these descriptions, and those words appear NOWHERE in the entire document. Not OK. Yes, we can manually update the descriptions, but they shouldn’t have appeared in the first place. Adobe needs to fix this ASAP—or expect lawsuits to start rolling

Products: Photoshop 27.8.0, Bridge 16.0.5, Adobe Camera Raw 18.4.1.2647Hardware: Mac Mini M4 Pro with 24 GB, Apple Studio Display XDROS: macOS “Tahoe” 26.5.2Symptoms: Frequent kernel panics while editing RAW files from Nikon Z8 and iPhone 16 Pro Max.Sometimes I can work through several files without trouble. Then I load a new file in ACR, make some adjustments, and it crashes. This has happened when touching several different sliders and controls. There is no obvious or repeatable pattern to the panics. I am mostly editing in HDR mode, with working space HDR P3 or Rec. 2020. These are not complex edits - usually just a few moves for exposure, shadows, clarity, cropping, etc.Files are located in local storage (internal SSD of Mac), or external storage (Crucial x9 Pro SSD).Files are opened via Bridge, or directly from Finder.I have tried disabling GPU, purging cache, restarting the Mac, reinstalling Photoshop.Attached is a crash dump. 

Photoshop 27.7.0 on macOS.Generative Remove consistently fails after waiting ~1–2 minutes and falls back to non-generative remove.Generative Fill and Expand work.Creative Cloud and Photoshop were completely reinstalled using the Cleaner Tool.Firewall disabled.DNS is Cloudflare/Google.The issue disappears when using an iPhone hotspot on the same Mac and Adobe account.It fails only on one Wi-Fi network.Could you check the backend logs for failed Firefly requests on my account and determine whether a specific Firefly endpoint is failing?

I wanted to sign a document using the sign/signature tool but for whatever reason, I ended creating a digital signature by mistake now I can't send the email without attaching a private key. I needed to remove this ASAP.  Adobe Reader doesn't allow me to remove the certificate. i.e clicking on the "Remove Id" does nothing.  SOLUTION:  1. Open Keychain on your mac "search 'keychain' in Spotlight (The magnifying glass icon on the top right of your screen) or Go to >Applications>Utilities>Keychain.app2. Find the culprit certificate in the list3. Take a back of the key in case something goes wrong by exporting the certificate.4. >>> Delete5. Restart the Mail app and also the Adobe Reader app. Sorted 🙂  

I’ve been regularly compiling short video clips into approx. 10 min videos using Premiere Elements 2025 (and ver 2022 before that).  The source of the clips is varied, typically from trail cameras (1080 x 1920 @ 30fps or 1296 x 2304 @ 20fps ), occasionally from a pixel phone (sometimes 1080 @ 30fps, sometimes 4k @ 60fps), a Nikon Z8 (4k @60fps).I normally drop in a 1080 x 1920 @ 30fps clip to set the sequence setting before dragging in the remaining clips.  I usually output to 1080 or 720 at 30fps.  Been doing this for years without issue.  Something has changed.  Starting a few days ago numerous, but not all, clips are very blurry in the preview window.  Rendering does not help.  If I export, the blur remains as in preview. Premiere 2025, Win 11, Dell 3030, NIVIDA GeForce RTX 3050Adding a single clip usually results in a clear preview, adding multiple clips results in numerous blurry clips but not all from the same camera or same settings (properties).  Interestingly, sometimes a blur

Our computer broke and we needed to purchase a new computer.  I still have the disc and the serial number for the CS5 which works perfectly well for the needs of our almost retired marketing company.  I cannot access any other computer as it is completely broken.  I would like to activate the program on my new computer.

Hello,  Im trying to open in after effects 24.6.2 a file from 24,0 but I´m getting the following error message. Is there any chance that I can open? I have the same problem with all files.Thanks!

Is there a way to expand your selection in Fresco? When I select my pencil layer with the magic wand, in PS, I usually expand the selection so the colour on the layer beneath it goes right under the pencil line but I can't seem to do this in Fresco which makes life harder! I know you can transform/scale it but it doesn't work the same way as expanding outwards.Am I missing something as I'm new to Fresco or is it not possible?Thanks in advance! 

I will withdraw my earning 4/29/25.  But still pending.  Please let me know when i received my payment 

One end user experiencing issue where document will sometimes freeze when clicking save. Watch icon appears and spools continuously after clicking save. This happens after editing a text field on the document. Sometimes happens after first save or after 5th save, no clear answer. Note that this user has a Topaz Signature pad using this add-in: https://www.topazsystems.com/software/download/adobepluginhowto-pc.pdfUnclear if this Topaz item may be affecting as well. However items were working for months with no issue. Tried the following:Repaired installationChecked for updatesRe-installationComputer updates and rebootEnabled/disabled protected mode at startupEnabled/disabled javascript option in AdobeEnabled/disabled enhanced security options  Removed following files:%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk