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弊社のユーザがAcrobatReaderを起動したところ、7日間の無償トライアルのポップアップが表示され、広告を消すとAcrobatReaderも一緒に終了されるため、PDFファイルが閲覧できない、という事象が発生。Reader起動時の画面を見ると、以前は表示されていないかったPDF編集のツールが表示されていた為、無償版から有償版に置き換わっている可能性があるのではないかと考えている。ソフトの再インストールで再びReaderが利用できるようにはなったが、他にも同じ環境でReaderを使用しているユーザが多数いるため、再発しないように原因を知りたい。利用環境OSはWindows11弊社では1000台以上で無償版のReaderを使用しているが、この事象が出たのが1台のみ。事象の報告を受ける1日前までは無償版が通常利用出来ていた。利用しているユーザはAdobeの有償アカウントを持っていない為、Adobeアカウントでのサインインは実施していない。この事象がでる数時間前に、Readerのアップデートが配信されて、適用されていた。 

# Generative Upscale returns solid black layer — Desktop only, Web works## SummaryGenerative Upscale in Photoshop 27.9.1 (macOS) always produces a solid black pixellayer*with a white layer mask. The "Original" layer is fine. Affects all models(Firefly Upscaler, Topaz Gigapixel, Bloom).The exact same account, image and scale factor works correctly onphotoshop.adobe.com — so the cloud service, the account and the generative creditsare demonstrably fine. The defect is in the desktop application.Generative Fill works perfectly in the same desktop app (both Firefly and NanoBanana). Only Generative Upscale is broken. The relevant difference: Generative Fillworks inside the existing document, Generative Upscale creates a **new document**.## Environment| | ||---|---|| Photoshop | 27.9.1 — build 20260803.r.1 65900e1 || macOS | 26.3 (build 25D125) || Hardware | MacBook Pro, Apple M2 Pro, 19 GPU cores || GPU | Metal 4, 12.713 MB GPU-accessible RAM || Displays | tested on built-in XDR, LG, Dell —

Logiciel Premiere pro n'ouvre pas l'option Egalisation parametrique simple, double clique aucun panneau, autre element un panneauMixage des pistes audio => Clique flech => Elagisation aprametrique simple => Double Clique => RIEN  

I just got a new subscription to Adobe and downloaded Acrobat.But when asked to sign-in, I complete the sign-in and then it continues to ask me to sign-in. I’ve tried sign-in with my email and a code, with my email and password and even direct with “Continue with Google” option.All appear successful, but the then the log-in pop-up opens again asking me to sign-in.

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

I already turn on all the Privacy Security on Mac but nothing happened. Full disk access, accessibility, record, anything. It’s still cannot using eyedrop tool outside Photoshop. I’m using Photoshop 2026 with Macbook

I am trying to solve an issue that has been driving me bonkers for quite some time now. I am unable to find anything online. Here is goes: I use Adobe Pro DC and frequently utilize Fill & Sign. Lately however, it only lets me fill on one character and then I have to re-click the box with my mouse to add another letter. Needless to say - that's not going to work for me and I keep defaulting to text boxes. Has anybody encountered that and if so, do you have a fix for me? Thank you in advance!

Hi,FrameMaker 18.0.0 on Windows 11I create my PDFs with Distiller. When I click Save as PDF, FrameMaker does something and then shows this message:Are you sure that this file is from a trustworthy source and you want to convert it?Usually I click Yes, as I want to get my PDF, and then FrameMaker/Distiller creates the PDF. However, just now I clicked No (out of curiosity), and then FrameMaker halted, and I could not get it to continue. I had to shut it down.Does anyone know, why this happens? Is this a FrameMaker fault or a Distiller fault?Best regards, Winfried 

PS will not open. I am told "The application “Adobe Photoshop 2026.app” can’t be opened." Tahoe 26.6 macbook with Apple chip. Started with trying to update (from either 27.6 or 27.7) which ran a long time and then messaged: "This is taking an unusually long time, investigating". waited some more, at least ½ hr in total and then canceled the update. Then tried to open PS and got the message: "The application “Adobe Photoshop 2026.app” can’t be opened.”Subsequently I succeeded in updated bridge.

Bonjour à tous, je souhaite savoir si je neutralise la synchronisation de mon unique catalogue LrC principal qui est posée sur MacMini pour créer un nouveau catalogue LrC sur mon MacBook pour un voyage afin de déposer les photos dans ce nouveau catalogue temporaire le temps du voyage. Mettre en place pour ce catalogue voyage la synchronisation permettant de traiter le tri des photos du voyage. De retour à la maison fusion des catalogues par import du catalogue voyage dans le catalogue principal et remettre la synchronisation du catalogue principal en action.Ceci est il possible et sans aucun problème pour l’actuelle synchronisation qui est composée de plus de 30000 photos.Merci pour votre retour et aide.

 Hi everyone,First, ChatGPT helped writing this post since i have been talking with it about this question yesterday the whole day. now the question below:I'm having a really weird problem with Lightroom Classic and I'm running out of things to try.When I switch Lightroom Classic to Chinese, most of the UI becomes garbled/unreadable. The really strange part is that the top menu bar displays Chinese normally, while most of the rest of the Lightroom interface is messed up.Even stranger: Photoshop on the same PC displays Chinese perfectly.So I'm starting to think this might be something specific to Lightroom's UI/text rendering rather than a general Windows Chinese-font problem.SystemWindows 11 Build: 10.0.26200.8875 Lightroom Classic 15.5 Windows display language: English (United States) Display scaling: 150% Lightroom scaling: Auto Chinese fonts: Microsoft YaHei installedThings I've already triedI've gone pretty far down the troubleshooting rabbit hole:Uninstalled and reinstalled Lightr

Hi everyone, I hope someone can help me. I was recently charged for an Adobe Acrobat Premium subscription through Google Play, but I did not intend to make this purchase. I reached out to both Adobe and Google for help. Adobe told me they cannot cancel or refund it since the purchase was made through Google. Google also denied my refund, saying the payment had already gone to the developer and the decision is final. Now both support teams have closed my case, and I’m stuck with the charge.  Details: App: Adobe Acrobat Premium (Mobile) Order ID: GPA.3308-3818-8046-39521 Purchase Date: July 30, 2025 I have screenshots and proof that I reached out within a reasonable time.  I already canceled the subscription to avoid future charges, but I really hope there’s a way to get a refund for this unwanted charge. Can anyone from Adobe or someone who had the same issue guide me? I’d really appreciate any help. 🙏 Th

According to the stars, Master pages as a name is unacceptable. Who in their right mind cares about it?

All i want to do is cancel my subscription but when i go to your website to follow the instructions all i see is go to the app store and cancel it. When i go to the app store it doesn’t give an option for refund. I am still within the 14 days, there’s absolutely no help or customer service with adobe. very disappointing. I wanted to see the adobe acrobat free trial, and it charged me, so all i want is a simple refund but this company is incapable of doing so.

“Sorry, something went wrong. Would you like to reload the page or try again?” Neither made a difference.

My photoshop files are all dated 1970.  Instead of 2008 and on!

How do i smooth these sharp lines?

Hi, I am unable to open acrobat sign to see clients signed docs. Also, when I try to send docs for e-signature is authentication failed. What do i need to do? 

Per sbaglio e per mia dimenticanza è scaduto i giorni di prova e mi hanno accreditato il piano annuale sul mio conto vorrei ricevere rimborso che devo fare ?

Since last week, suddenly facing issue to print mixed pages legal + letter and it shows error “ "this document can not be printed"”. surprisingly i can print individually legal and letter documents but not mixed.

Freights Sans Compressed is showing up with two different naming structures, splitting the font into two separate versions. For example I have Freight Sans Compressed Medium and FreightSansCmpPro Regular. This is causing issues sending files to clients where their fonts won’t synch correctly because their naming structure is consistent. I’ve tried uninstalling, reinstalling, restarting, new files, clear the adobe fonts cache, making sure I have no other version installed, pretty much everything you could think of.I finally got it to be consistent (for the minute, it has changed back on reopeing the doc) in my current illustrator document, but it’s still messed up in Indesign. The other problem is that FreightSansCmpPro version’s tabular lining actually works, but the Freight Sans Compressed versions tabular lining does nothing. The default oldstyle lining looks awful and I’m having to manually adjust number by number. This is causing such a headache for me and my client, making my team

Premiere Proで、FilmImpactを使ってテロップ用のオリジナルトランジションを作成しています。現在はトランジションとして作成しているため、使用するたびに以下の手順が必要になっています。1. テロップのクリップを2つ用意する2. 2つのクリップの間に自作トランジションを適用する3. 2つのクリップをネストする4. ネストしたクリップの前半にある不要な部分をカットする毎回この手順を行うのがかなり手間なので、もう少し簡単に適用できる方法がないか探しています。理想としては、通常のエフェクトプリセットのように、「1つのテロップクリップにプリセットをドラッグ＆ドロップするだけで、FilmImpactを使ったアニメーションが一発で適用される」という状態にしたいです。例えば、Premiere Proでは位置・スケール・不透明度などにキーフレームを設定し、それらをエフェクトプリセットとして保存すれば、別のクリップへドラッグ＆ドロップするだけで適用できます。今回も同じような仕組みにできないかと考えています。FilmImpactのエフェクトを使って作ったトランジションを、通常のエフェクトプリセットのように、「1つのテロップクリップへドラッグ＆ドロップするだけ」で適用できる形にする方法はありますでしょうか？また、Premiere Proの標準機能だけでは難しい場合、同じような運用を実現できる別の方法があれば教えていただきたいです。現在の環境は以下の通りです。・OS：macOS Tahoe 26.6.1・Mac：MacBook Pro（M2）・Premiere Pro：26.3.2・使用プラグイン：FilmImpact添付画像が、現在作成しているトランジションの状態です。よろしくお願いいたします。

Hello,My Adobe Stock contributor account [email removed by moderator] was deactivated on June 12, 2026. I have 4,200+ approved assets and $102 in earned payments I cannot access.Adobe's stated reason was multiple accounts/phone number - both disproved via Adobe's own verification tool.I have submitted:Multiple support cases (#00521031 being primary)Official appeal via Transparency Center (June 17)BBB Complaint #25088529FTC Report #20540273765 days with zero human resolution. Can any Adobe staff or community expert please help escalate this?Thank you,Muhammad Hassaan

I want to create new paragraph styles named “a1” and ‘a2’ under the “AA” group.When creating them:I’ll first check if “a1” and ‘a2’ already exist; if so, I won’t create them again, but I’ll move them into the “AA” group.If a1 and a2 do not exist, create them. 

Can i delete this temp folder without causing any problems in adobe programs?