Solved

The screen recording that I’m exporting into After Effects, after exporting from Premiere is losing resolution - see attached images for reference. I’m exporting H.264, high bitrate, and making sure the frame rate is the same in the composition as well. The view is also currently set to fit, so that shouldn’t be the issue. Also tried creating a composition from the file in AE, but that didn’t help. Any ideas on what could be causing this?

Hello, My name is Bahrom, I faced the follwing problem: my account is not visible for other users. It shows : "Oops! We can’t find that page. I guess it is related to sending out resumes with behance links. I would like the problem to be fixed since I cant send my CV to employers. Behance support is not answering. My behance profile link - https://www.behance.net/bahrom_kholmatov   Thanks in advance!

When I go to my App Store it shows that my subscription is cancelled but I keep getting charged monthly ($10) for a subscription from adobe. I would like to cancel this charge on my account and receive a refund because I did cancel the subscription in the time frame it was supposed to be in. 

Now you have to hold the shift key for it to pop up or select show more options. While it is a minor issue, I do this daily and it’s a nuisance now. 

New to using ai's 3D inflate tool and unsure how to remedy an issue. I've made a couple 3D projects so far and haven't run into this yet. I keep getting very jagged edges and crinkles. Text is outlined and I've tried adding a bunch of space between the letters and curving each corner, but the jagged edges remain. Also tried these things with Ray Tracing on (and off) and the jagged edges remain. Tried messing with some other 3D settings too but nothing helps. It seems like something obvious but not sure what...thought maybe my hardware isn't up to snuff but seems to meet the minimum requirements unless I'm missing something. Attached images with and without ray tracing, as well as my settings. The deets:Illustrator 27.3.12019 iMac Ventura 13.0Processor: 3.1 GHz 6-Core Intel Core i5Graphics: Radeon Pro 575X 4GBMemory: 16 GB 2667 MHz DDR4)

I remember there was a feature in Lightroom iPad app and Web to pick the best X% photos of an album. However, I cannot see this feature now. May I know if this feature is gone? Or there is a new alternatives?

Hi Adobe team, I cannot add my Indonesian phone number (+62) to my Adobe Stock Contributor profile. When I try to contact support through Help Center, it redirects me back to the “Add mobile phone number” page, so I am stuck in a verification loop. Because of this, I cannot upload my designs. I already tried using +62 without the leading 0, different browsers, incognito mode, and different networks. Please help fix this issue or verify my number manually. Thank you.

Me pasa el siguiente error:genero varias mesas de trabajo pero la numeración se salta o se duplica y al momento de exportar no me aparecen algunas páginas debido a este error.¿Cómo lo puedo solucionar? Utilizo archivos a veces de mas de 50 páginas.

Ich kann das Land/die Region meines Kontos nicht ändern.   Ich kann das Land/die Region meines Kontos nicht ändern und auch kein neues Konto registrieren.Was soll ich tun, wenn ich keine mehreren Konten haben kann?

What I should change?

I know in the older version there was no way to increase the cursor size within the app. Is there any way to increase the cursor size in new version? My setting & sizes as follows.    

I have just imported a load of files (see attached) and they look corrupt - when I open them in PS they display okay but in Bridge they are displaying as errors - I have never seen anything like this before 

When I try to download the image I created I am getting a message that it was canceled. I havent had an issue since I have been with Adobe Firefly. I am seeing other issues including images wont delete even though I delete. 

I am trying to create a sequence with the same source clip in two regions of the screen in a sequence.  I want to show one with no LUT applied and another with the LUT applied.  I’m trying to create a video that compares LUTs for the same input.  Whenever I select either “None” or one of the LUTs, it applies it to both source clips.  I can apply different color settings under the “Edit” tab of the Lumetri Color tab and that works.  But when I select a LUT, it applies it to all the source clips. Maybe this is what I’m messing up: I am not sure how the controls to the left of each clip in the Sequence panel works.  Here is my current selections:  What do the “V1” and “V2” buttons do?  Toggling them on and off doesn’t change the sequence as far as I can see…  

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Adobe new release of Adobe Acrobat Sign, replaced NOTES with Create a Copy on the first Window that comes up.  We used NOTES on 85% of our documents sent and then used on completion to add to our repository.   Adobe should give Admin Rights to the customer to modify this field when the new release adds something that has no value and add back NOTES.  Ease of Use greatly impacted, it is a regression to our job process.  See the attachment it is a visual.

Hi Adobe Exchange Support Team,   I’m currently developing a CEP extension for Adobe Premiere Pro and need urgent guidance on digital signing and certification for distribution. We’re running into a widespread issue: all major certificate authorities have recently restricted the ability to export .p12 and .pfx files due to private key security protocols. This has effectively blocked traditional signing methods required for Adobe Exchange. We are now exploring cloud-based code signing options as a potential workaround — and possibly the only viable path forward. If Adobe has any officially recommended providers or documentation on how to sign CEP extensions using cloud signing infrastructure, we would greatly appreciate direct links and guidance on how to proceed. Our goal is to get this extension signed and approved for Adobe Exchange as soon as possible. Any help you can provide to expedite this process would be incredibly valuabl

Wenn ich eine InDesign-Datei exportiere, erhalte ich unbrauchbare Resultate. Text ist OK, aber die Bilder unbrauchbar. Bis vor kurzem hat alles geklappt, jetzt nicht mehr. Preflight zeigt an, dass alles OK ist.Ich arbeite mit MacOS Tahoe, InDesign habe ich auf die neueste Version updated.Ich bin dringend darauf angewiesen, ein Layout als PDF verschicken zu können und bitte um schnelle Hilfe.

Can you send to one person as a signor twice and they delegate both times? We only have a reviewer contact & don't know who the two signors are. Can we add one persons email address as the signor then they delegate. Once it has been signed by the unknown person, can it go back to the original persons email address and they delegate again?

Does anyone know of a quality EXR plugin for the Mac (something like EXR-IO which is Windows only)? ProEXR has not been updated for almost a year and OpenEXR is simply awful.

I have the Adobe for Enterprise license through my work. It says that I have Adobe Sign. When I try to create a Web Form, it tells me that I do not have access to it.  The online video says that our Admin needs to click in settings to allow it. I sent him the video. He says that his console does not look like that at all. He has concluded that Web Forms is not part of our Enterprise license agreement.Previous forum responses imply that Enterprise users should have access to web forms. I am at a loss since I cannot check my settings and my admin team cannot find the links that the videos suggest.Since it appears that we are just out of luck for creating Web Forms, is there a work-around that will basically let me post a form that will require just a single simple “I read this” type signature, name, and date, without me having to send it out to each person individually? I do not even know who will need it in general, until they come across it.I currently use DocHub, and it works great. I

Currently have the Photography Plan with 20gb which I understand will no longer be available when my package expires in May.Will change to the Lightroom only plan, but cannot seem to do so now as when going to Manage Plan the only option is to cancel my existing plan?

Hi! I canceled my Adobe After Effects subscription in October 2023 and paid the cancellation fee. Despite this, I’ve continued to be charged monthly ever since.When I try to cancel the plan again, it tells me I have no active subscriptions; which makes sense, because I already canceled it years ago. I contacted the virtual assistant, but it also says I have no plan and doesn’t really help.I'm really frustrated at this point and don’t know what else to do. I’m being charged for a subscription that supposedly doesn’t exist. I’d appreciate any help or advice on how to resolve this and get a refund.

Anchor point of text “MOTION GRAPHICS” is at the center.  When I adjust the tracking, text adjusts from LHS. What is the reason? In my view text also should be adjust from centre. Video also attached    

I've just come across this issue for the first time. I've imported AI files into AE many times before and had no issues like this one.After importing the layered AI doc into AE, only one layer will show up. Attached is a video I recorded of what happens. If you can make sense of it, please let me know. Note: I can save out eps as separate files and use those in AE no problem.I'm working on a macbook pro retina and just did a fresh format about 2 weeks ago so everything is up to date. I've tried restarting AE and my computer. Also recreating a new AI file with different dimensions.I blocked out the files on my computer in respect to my clients (in case you're confused).