We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.
Here are 3 Easy ways you can identify Adobe Staff:
➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts and reply threads.
➋ Genuine Adobe emails are always email@example.com
➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.
Report abuse or suspicious behavior to: firstname.lastname@example.org
UPDATE (March 19)
Thanks for your patience. We've been busy processing your requests.
We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.
We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.
We really appreciate your patience, please bear with us as we work through all the requests.
With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
Welcome to the Get Started board on the new Adobe Community!
This will be the first step in your journey to learn everything you need to know about how to get started with your Creative Cloud apps and services. We have experts and staff members available to answer your questions and help you begin your creative journey.
Please post your questions about installation or your subscription and its related services and our community will do its best to help.
Get the latest info about Catalina macOS 10.15 compatibility here:
Note: Be sure to update to the latest version of the Creative Cloud desktop app for compatibility - only product versions listed within the app are compatible.
Here are other links which may be useful.
- Download & Install Help
- Creative Cloud Common Questions
- On how many computers can I use my membership?
- Account and membership help
- Tutorials for learning products
We are here to help!