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I already have a premium subscription but the acrobat app doesn’t recognise it and it says free user. I’ve reinstalled the app twice and logged in but the issue still persists. 

Why after being billed for a annual account am I being shown as a free user and can't merge pdfs???

My Photoshop program suddenly won't allow me to click on a layer by clicking on the image. I can only get to the right layer by sifting through the layers in the layer window. This has never happened before, and I'm hoping there's a fix?    Also, I'm using this program on Windows.   Thanks for your help!

I paid for the subscription that included 700 credits and 5 free video generations.  The system produced 2 videos that were not at all what was commanded and that used all my credits. Also now the system isnt issuing or letting me use my 5 free generations

​@PaulMurphy I’m working on a documentary where they shot on multiple iPhones and insta360 cameras that I have to sync and put in multicam sequences. Since there’s no timecode and it’s thousands of clips, we’re using Syncalia 3 to sync the clips. We’re using LucidLink, so we’re making proxies for all the footage so the multicam sequences will play back over the internet. The iPhones and insta360 cameras recorded audio as stereo. To use Syncalia to sync, we have to export an XML to Syncalia, let it sync, then export an XML to  import into Premiere. The last step results in a “sync map” sequence, which we’re turning into a multicam sequence, that uses a duplicate set of source clips. In order to attach proxies to the duplicate source clips, we need the duplicate source clips to be stereo. Unfortunately, mapping the duplicate clips to mono won’t help because they’re stereo in the sync map that we’re turning into a multicam sequence. Will having a mixture of stereo and mono clips in a mult

Premiere Proのエッセンシャルグラフィックスにおけるシャドウのグラデーション挙動について、ご報告と要望があります。Premiere 2024から2025頃にかけて、シャドウのグラデーションが「文字ごと」ではなく「テキスト全体」を基準に計算されるようになりました。Premiere 2025では、「塗り」をグラデーションに設定すると、シャドウのグラデーションが再び「文字ごと」に適用される挙動となり、この方法で従来のデザインを維持することができました。ところがPremiere 2026では、この挙動が変更され、塗りの設定に関係なく、シャドウのグラデーションが常に「テキスト全体」で計算されるようになっています。その結果、Premiere 2025までの挙動を前提に制作したテロップのデザインが変わってしまう問題が発生しています。もし意図しない挙動であれば、修正をご検討いただけますと幸いです。一方、仕様変更である場合は、・文字ごと・テキスト全体を切り替えられるオプションを追加していただけると大変助かります。ご検討のほど、よろしくお願いいたします。

I was working just fine in Firefly boards two days ago, being able to edit my text to image results and add reference images directly from the board, without having to leave the board, and now I get this new interface. First, the Edit feature shows the Firefly logo. It wasn’t there before.Then it takes me to a separate window. I can no longer pick up reference images directly from the board. If I want to add more reference images, I can only select from images saved to my computer. Being able to select them directly from the board was very efficient and time-saving. Now it’s gone.In addition, I am getting this error below when trying to select a different model other than FireFly 5, to make edits with.  I have the Standard CC plan, plus Firefly Creative Production. I’m on a MacBook Pro M4 using Tahoe 26.5. 

Boa noite a todos!Toda vez que insiro imagens dentro do meu InDesign o mouse trava no ícone de carregando mesmo que eu ainda consiga mexer e selecionar coisas dentro do programa, mas quando tento inserir texto não aparece nada, ai preciso salvar meu arquivo e fechar, fechar o programa com o gerenciador de tarefas e abrir novamente para que volte ao normal. Segue um vídeo em anexo mostrando como o programa está reagindo após inserir 6 imagens em uma página qualquer. Poderiam me ajudar? Obrigado.

Why are photos of an American flag being rejected as Intellectual Property? I have never had this problem in the past. I even updated the keywords in case it was one of them and resubmitted but still rejected for IP. It is just a close up, full frame photo of a flag. 

I have been an active contributor on Adobe Stock for a while, and I have always made sure to submit high-quality content that adheres to all guidelines and requirements. However, recently I’ve noticed that all of my files are being consistently rejected even those that are similar to or even better than files that were previously accepted I have tried all types of content vectors background images technology related visuals, health all of them are being rejected without exception.   [Moderator moved the thread to the correct forum]

Hello there. I have been charge to my credit card 6.99$ for AI Assistant for Acrobat that I would like to cancel, but login into my account to do so I can find the way to do it. Can you cancel it ?

Hi everyone! Wanted to share a free, open source script I built for Illustrator. Posting here in case it's useful to anyone working with grid systems.Swiss Grid Explorer generates vector rectangles on a locked Swiss Grid layer plus native magnetic guides on a locked Guides layer. Parametric dialog with live canvas preview, zoom controls, and import/export JSON settings.Six presets based on historical references:— Brockmann 8×8, Gerstner 6×6, Vignelli 3×4, Tschichold 2×3, Digital 12, Slides 4×3Each preset scales proportionally to any document size. Bilingual interface: English / Spanish. Compatible with Illustrator CC and later, CMYK and RGB.Install: copy the .jsx to your Scripts folder, restart Illustrator, then File → Scripts → swiss_grid_explorer.GitHub: https://github.com/vicc3d/swiss-grid-explorerWeb app: https://3dvic.com/apps/swiss-grid-explorerHas anyone built something similar or have suggestions for improving the preset system?

Is there a way without using scripting, to simply take, say 10 single indesign files (all just single 3.5x2 business card layouts) and export them to a pre-defined PDF preset resulting in 10 single PDF's? (other than one at a time?)I tried a few things from Acrobat 9 pro, one of them being File/export/export multiple files/  thinking that must be the ticket, but1) I can't find my pre-defined PDF preset in the "export to dropdown list" (but thats secondary, probably can add that in somehow, right?) and2) even when I just pick PDF/a or PDF/x it starts the process, then tries to open each indd doc but a message comes up saying it can't open the INDD  file(s) and nothing was processed.Can someone help me with this?Thank you.

Unlike Photoshop and Indesign the Illustrator team seem to have a dislike of color profiles, and there are two areas that should be revised to fully embrace them. If you create or open a file without a profile, then deliberately add one, the expectation when you hit save is the file now includes the profile just like Ps and Id. Except it doesn’t. You have to know the secret trick of performing a Save-As and checking on “Embed ICC Profiles”. What does putting that in the Save-As dialog accomplish except confuse everyone? The preference of including or removing a profile happens while you have the document open so there shouldn’t be any further action required when simply saving. The other place is when saving out a pdf using the “Illustrator Default” preset. You would be under the false pretense this is the least destructive and safest pdf preset, but for some reason it does not include color profiles. I always have to create my own custom Illustrator Default that includes profiles.

My photoshop only opens in safe mode when I sideline all plugins… however, even when I rename the plugins folder (to make it invisible to the application) it still won’t open in anything but safe mode, any suggestions?I even resorted to completely uninstalling photoshop and erasing the settings in the library, to be able to make sure that new settings get installed with the new version, but still get the crash, and am only able to open in safe mode… What on earth is up?

I have purchased adobe Acrobat reader by mistake 2600RS. And cancel immediately. it was automatically debited from my phonepe, so please kindly refund. Kindly refund the full amount as soon as possible.

Hi team I have purchased adobe scan by mistake for ₹6200 and canceled immediately Kindly refund the full amount as soon as possible  Regards 

I have just got an ASUS ProArt 279CRV monitor and 8GB Graphics card but I cannot get Lightroom Classic to develop HDR.  I have ticked the HDR boxes in Preferences presets and performance.  I have uninstalled Lightroom Classic and reinstalled but still no joy.  Any ideas?

Hi, I’m trying to reassign my doc’s profile from Don’t Manage Color to U.S. Web Coated (SWOP) 2, but it doesn’t hold. When I close the doc (after saving, of course) and then reopen it, the profile has reset back to Don’t Manage Color.I’ve been using Illustrator for decades, and never before encountered this problem. Then again, I rarely create printed docs these days, so maybe I’ve overlooked a step?(Note: Actually, the issue started earlier this morning in the version previous to 30.6 (30.5.something?). I updated to 30.6 because of this issue, but still experiencing the same behavior.)

TERRIBLE UPDATE. LR Classic auto-updated with the latest version 15.4.1. I did not ask for that. And since the update, my exports look like a disaster. Completely washed out.I understand color space - I know they won’t look identical to the original file -- but generally LR did a good job - it was very close. Never had an issue in all the years of using this app. Suddenly now the exports are a disaster.I immediately downgraded to 15.3.1, and luckily was able to restore my last Catalog as well. (did not update other catalogs, thank goodness)Well, all that for naught because my exports are now still terrible. I have no idea what is going on. I’m making the edits extreme, in order to somewhat compensate and nothing is changing its he exports. Just absolute dreadful color. And it’s hard to show this considering anything on the web converts to sRGB anyway… so it won’t be true representations. This is the best I can do - a screenshot: http://hnydsn.com/i/6jEPf3LEFT is the export preview. RIG

Hi Guys,I'm a video editor and recently upgraded my system with an Intel Arc A750. I'm really happy with how it performs during rendering in After Effects and Premiere, but I'm experiencing a strange glitch during H.264 export, as shown in the image. During editing in Premiere, no errors show up, but after export (in Premiere or Media Encoder), some random glitches (just one frame long) appear in the video. If I export the video again, the glitch will always appear in the same spot, but if I change something in the composition, it may move or disappear.I've tried changing the export parameters, but nothing changes. If I export in MOV/ProRes, no glitches appear, but if I try to convert the ProRes to H.264, the glitch comes back. I've tried using an older version of Premiere/Media Encoder (2023), but the problem persists. I've also downgraded my Arc driver, but I still had the same problem. I exported the video without hardware acceleration (only software), and everything was fine.

mispellings are common in Gemini 2.5 Nano Banana, almost every image, even when I tell it to check spelling.

We have a user who signs a lot of receipts and other documents. They usually have their Signature and Initials saved so they can just click the Add Signature button and put their signature directly on receipts and approvals. However, every few documents, the signature completely disappears (seen in screenshot below) and gives the Add Signature prompt again.I have ensured the user has full access to the location of the signature image they upload and the folder where Adobe saves the user's signature. I have double-checked that we are clicking ‘Save Signature’ each time we re-upload the signature.  I have run the “Repair Installation” on Adobe Acrobat I have completely uninstalled and reinstalled both Adobe Acrobat and Adobe Creative Cloud I have checked Adobe Acrobat for updates (there are none - it is the most up-to-date version of the software) I have tried setting the language of the software to ‘same as system’ and back to ‘English’ I had the user sign out and back into the Adobe pr

Why is it not possible to freely rearrange tools and panels, control the spacing and layout of page thumbnails, or display page thumbnails as two-page spreads? These limitations make the current version of Acrobat Pro very frustrating and inefficient for professional PDF work. 

After the recent update to Lightroom 15.3, I am unable to import photos. No previews are generated and when I try to import any files, the import process hangs and I have to force-quit. I am using a brand-new MacBook Pro with an M5 Pro chip and 24 GB RAM on Tahoe 26.4.1. I am importing from a CFEXPRESS card via a reader that I’ve used for 2 years. The photos are from a Nikon Z8, both NEF (raw) and JPEGs.I have turned off the GPU acceleration, turned off “Ignore Suspected Duplicates”, deleted the preview cache, and uninstalled and reinstalled Lightroom and it still will not generate previews or complete the import process. Additionally, when I try to quit Lightroom Classic, the quitting process hangs and I get the pinwheel of death and have to force-quit. Where can I go to find an answer to this problem?