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Hello, we need your support for the following case; after completing testing and the troubleshooting available in Adobe forums; we need to recover the comments added to a file worked on by the following account from our license [Personal email id removed by Adobe moderator] The file appears in the attached image.This has been raised as urgent, we request your assistance as quick as possible.Let us know in case you need more information. Best,

Good eveningI am using the trial version on a Mac and have done all the procedures through the token to put a digital signature. My problem is that most of the time it does not recognize my ID and shows me the following message:Adobe Acrobat could not find any new digital IDs. If your digital ID is on a hardware token, please make sure it is plugged in and the token interface is properly configured. Contact your system administrator for further assistance.Thanks to anyone who answers

My attachment are open as pdf even some are excel that's 

Hi All, What do you think of this photo? Not uploaded, yet. Just curious,if you think there is any room for it. Unusual angle may make it interesting for inclusion (?)Thanks a lot for commenting!A “newbie”.(thumbnail attached; original is 24MPx)

I want to purchase your subscription but payment option is only credit card why ?

I’ve already tried Behance help multiple times but they won’t respond so please don’t suggest I contact them. When I log into my Adobe BUSINESS profile, my Behance page is perfect (intact messages, portfolio, etc) but my PRO membership suddenly disappeared.When I log into my PERSONAL profile, I get a totally different Behance profile (everything is missing, messages, portfolio) but my PRO membership is working.Ive tried migrating my Business to my Personal but I get “user/password don’t match” error.I’ve tried redoing my portfolio with my PERSONAL account but I always get errors trying to upload jobs, services, etc.I have no idea how I ended up with 2 Behance profiles but I can’t find a way to delete one, start over, migrate. Nothing works.  It feels like something went wrong on Adobe’s side and I can’t do anything without some help from Behance.I’m desperate. Please help!

Since updating to InDesign 21.5, exporting/saving a story as InCopy (ICML) can omit a table's column width dataEnvironment: InDesign 21.5, Windows.Is this a known/tracked bug, and is a fix scheduled? Is there a recommended workaround in the meantime?

I recently took a photo of a Cal Fire Helicopter in action. Prior to publishing I reached out to Cal Fire and asked if they would be willing to sign a release of the photo. They told me that it was a photo I took and it was taken on public land therefore Cal Fire would not need to sign a release. I explained that Adobe Stock would not except it without the release and asked if they would please sign the release so I could publish my photo so I wouldn't risk losing my account. They said there was no need to and explained to me again. Obviously this person must not have known the legalities. So I published and it was rejected immediately. I wrote to Cal Fire again and the same thing with email stating I could publish the photo. Then I responded back to Adobe explaining the sitiuation and sent them the email with all of Cal Fires contact info. They still rejected the photo. Any of you ever gone through this before ?

Hello! I’m trying to remove or lessen the glare on this photo and no matter how many tutorials I watch an issue always seems to arise if anyone has any recommendations for me? Thank you! 

Me aparece dicho error, código error 190 y me dice que no se puede actualizar Creative Cloud, miro la lista de errores, y mi equipo tiene el sistema operativo Windows 10, versión 22H2, y no entiendo porqué aparece.

I subscribed to Firefly as part of an Adobe marketing course on Coursera. I entered my card details to activate the 3-month trial period, as explained in the course. However, I got billed for the subscription even though it was stated as free. I’m trying to cancel the plan from my account (Manage plan> Cancel your plan), but it sends me to a page that doesn't load (screenshot attached). I tried from my PC and my phone, same dead end. I’m trying to contact support, but every link sends me to a guide steps and FAQs.  

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing. However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹62003. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from

I am from India and am trying to buy a Photoshop Lightroom subscription. However, after I enter my address details (which actually is what the form populated as I start typing in the address), it says invalid inputs. The address is not invalid and this is what is puzzling. I have tried using Chrome, Microsoft Edge (in both normal as well as Incognito/In-private mode) but nothing works. If I choose Credit card as an option to pay, the form finds even the credit card details to be "invalid inputs" (the other options is UPI, where only the address is marked as invalid).  Is there anyone from India who faced this problem and found a solution to buy a subscription?

Ever since I updated to Indesign 2026, anytime I place an illustrator file, there is a fairly high chance that one or more of the layers refuses to display or the file will be in a rolled back state. Its not just a visual glitch, when I export to PDF, the placed file will still not show what its supposed to. It seems to happen more frequently when the illustrator file is larger, but I’ve also had it happen on tiny files. The ONLY fix I’ve found so far is to save the illustrator file as a PDF and import that.  

In the attached photo, most of the people were found. But, one very obvious person in the lower left is completely ignored. Any idea what’s going wrong here?  Lightroom Classic 15.0.1Macbook Pro running Tahoe 26.5.2 P.S. I should note that it’s not that critical on this photo since I can just change the aspect ratio and crop all of the people out. However, I would like to know if I’m doing something wrong so that I can get it right for other photos. P.P.S. Here’s the original photo exported in lower quality in case it helps to research the issue.  

I create images for website articles and social media posts and would like some advice from experienced Photoshop users. What canvas size, resolution, color mode, and export settings do you recommend for images that need to look good on both desktop and mobile devices?

My high school email account was recently disabled so I lost access to all my Adobe products, which wasn’t a problem because I just signed into my college account on the Adobe website.The problem is, whenever I open up the Creative Cloud app on my laptop, the account sign in is still my high school account, rendering me unable to update, install, or open any of the Adobe software.I’ve tried uninstalling and reinstalling everything related to Adobe, as well as using the cleaner tool, but to no avail. Is there any way for me to sign out of my high school account on Creative Cloud on my laptop?

Hi Adobe Community,My Adobe ID is incorrectly associated with Russia (RU), but I live in Azerbaijan.I do not have an active paid Adobe subscription.I followed Adobe’s official instructions for changing the country without an active subscription. During checkout I selected Azerbaijan as my Country/Region, but Adobe still blocks the transaction and says that transactions in region (RU) are restricted.Because of this, I cannot start the Behance Pro free trial or purchase Behance Pro.My actual location is Azerbaijan, and my payment method is also from Azerbaijan. I need the country associated with my Adobe ID to be changed from Russia to Azerbaijan.The standard self-service country change method does not work for my account.Could an Adobe Community Manager please help escalate this for a manual backend country/region correction?Thank you.Adobe checkout still identifies my region as RU after selecting Azerbaijan. 

I’m having a problem sending messages on Behance. Every time I try to send a message, I get a “Failed to send” error. Because of this, I can’t reply to a client who has already paid for the project and is waiting for my response.

Ich kann den ganzen Tag keine Bilder mehr generieren.   English translation (added by moderator): I can't generate any more images all day.

I am unable to add my phone number to a contributor account.i have a UK number and once I have entered my number and selected UK on the dropdown menu I get an error message saying error occurred while performing this action. can anyone help Regards

２日前Photoshopの無料７日間体験版に登録して、解約したいのですがプランの所に解約できる有料プランはありませんと出てしまいました。この場合、無料７日間体験版が終了しても自動的に有料プランに更新されることはないのでしょうか？回答のほどよろしくお願いします。

Direct RAW File Integration in Adobe InDesignI would like to request native support for placing and linking RAW image formats directly in Adobe InDesign, including DNG, NEF, CRW, CR2, CR3, ARW, RAF, and other Camera Raw compatible formats.

I am currently using Adobe Admin Console (admin.adobe.com) and I am looking to automate Adobe product provisioning through REST APIs.I would like to know whether Adobe provides APIs for the following:1. Assign Adobe product licenses to users.2. Remove Adobe product licenses from users.3. Retrieve users and their assigned product profiles/licenses.4. Add users to specific product profiles.5. Automate or trigger Adobe software deployment/installation on end-user devices.I have reviewed the Adobe Developer Console documentation but could not find clear information covering all of the above scenarios.Could anyone confirm whether these APIs are available and point me to the relevant documentation?Thank you.

Premiere is not reading the correct "creation date" metadata on certain video files (in this example, GoPro hero 9 & A7siii videos, even when it shows the correct date/time created in finder on a Mac). It's useful to sort by creation date so you can see all footage in chronological order (regardless of the camera used).How to reproduce: On a Mac computer, download the zip file with video files from Google Drive link. Double-click on the zip file to extract video files.Open the extracted folder. If you don’t see the date created, right-click on the menu and select “date created”. In Finder Click on date created to sort by date created. You will see that file name C6435.MP4 (A7siii)  was created on March 17th at 11:39 AM. IMG_8379 (iPhone video) was created on March 17th at 2:12 PM and GX012955 (GoPro Hero9)  was created on March 17th at 2:24 PM. 4. In Premiere, open and create a new project and Import the video files you downloaded from Drive into Premiere. In th