Resuelto

Hello,i was charged for three months for the ai assistant for acrobat. I have no record of using this. I received no email notifications for the charges. And i cannot get in touch with a human agent! It is all very frustrating. I want to request a refund for this charge I DID NOT APPROVE.thank you for your help.

Doel: Een compilatie van 3 foto's maken en laten afdrukken in maat 80x60 centimeter.Acties 1) Ik maak nieuw item (80x60 cm @ 200 ppi)open afbeelding 1 - 24,58 cm breed en 15,03 cm hoog @ 96 ppi en selecteer/kopieer deze en plak hem in het nieuwe canvas.  open afbeelding 2 - 48,18 cm breed en 29,66 hoog @ 96 ppi en selecteer/kopieer deze en plak hem in het nieuwe canvas.  open afbeelding 3 - 41,01 breed en 17,70 hoog @ 96 ppi n selecteer/kopieer deze en plak hem in het nieuwe canvas.  De afbeeldingen zijn geplaatst op hun breedte en hoogte, hetgeen 80x60 cm is, en toch blijft driekwart niet gebruikt.   Waarom worden de drie afbeeldingen op een kleiner formaat in het canvas gezet? Oftewel; Wat doe ik verkeerd?

My Subscription isn't to billed till the 27th and it's only the 25th and before I could get to canceling today did I receive a notification from my bank it was just charged today and it's an early withdrawal 

I’ve been trying to renew payment details on my account for a week now. 3 separate cards have been attempted, and I keep getting a generic message RE payment detail update failed. Can you please advise how I am able to speak to someone in support to get this sorted? I’ve been through every part of your website and apart from a chat bot can’t see any way to actually contact support. 

Since updating to 15.4.1, LR Classic (on Mac Tahoe) is stuck trying to sync 74,000 images, even though I only have 4,400 images in albums marked to sync. I’ve tried both deleting and rebuilding sync data, but the problem pops right back up.Anyone seeing this? Ideas?

Я придбала пакет Adobe Firefly Standart 24 червня 2026 року номер замовлення AE05946400288CUA. Отримала підтверджувальний лист на пошту, активувала акаунт. Мені відкрилась програма. Я почала генерувати перше зображення, але воно так і не згенерувалось, на екрані я побачила Сталася помилка, спробуйте пізніше.  

I also got charged for a free trial. I canceled the same day and received confirmation of cancelation. Why is this happening? And didn't Adobe get fined by the Federal Government for this exact thing?

Hello, I was just charged $29.99 for an adobe subscription after making a free trial. However, I know I cancelled my free trial and recieved an email saying that it was cancelled. I've attached a screenshot as proof. 

Hello! I use Photoshop, but the AI generation tool is not working. Every time I try to use it, I get a message: “Please check your Internet connection.”

I have a relatively new (almost 1 year old) Mac mini M4 and I can't get it to download the update, 15.4.1 that is showing in my Creative Cloud. I starts downloading but extremely slowly and eventually grinds to a halt.Is the problem with me or is it a general issue? I’m currently running LR Classic 15.3.My Mac mini is an M4, 32 GB memory,Mac OS TahoeStorage 304.33 GB available of 994.66 I read a suggestion that I run Creative Cloud Cleaning Tool but though I have downloaded it I can’t seem to open it. Not sure why?

PDF files used in print production occasionally require image retouching.Today, this can be done directly in Acrobat Pro: select the image, open it in Photoshop, make the necessary changes, save, and the image is automatically updated inside the PDF.Why is the same simple workflow not available in Illustrator?When a PDF is opened in Illustrator, raster images are already recognized and displayed as image objects. Yet there is no straightforward way to open the selected image in Photoshop, edit it, save it, and return to Illustrator.As a result, users often have to switch to Acrobat to perform a task that seems like it should be possible directly inside Illustrator.Please consider adding the same Photoshop round-trip editing workflow that already exists in Acrobat Pro.

Hi Support Team,I faced with a new issue during the Tagged PDF implementation, now is with the reading order in “Read Out Aloud” option from Acrobat Reader. Overview I created a simple example layout with some fake data, and I labeled it in the correct reading order : And this works correctly, but only for the first page.The text in a yellow box are artifacts. The issueThe problem starts from the second page onwards : It starts the reading from the first line of table, ignoring the table´s header and finally goes to the first flow that should be the first reading, like the reading of the first page. StructureI´ve been tried to do some workaround and investigate some options but I didn’t find anything to fix it.Investigating with PAC, we can see the documents structure and the flowArea4 only appears in the first page :AnalisisFront of this I opened a ticket with the software vendor that I used to generate this test and they answered this :"Unfortunately, this is by design and how Adobe

The Generative expand function in my desktop Photoshop software doesn't work. My latest attempt at using it simple involved trying to generate new image either side of an existing horse image. I was following a tutorial provided in Photoshop called ‘Expand images with Generative AI’ (see attached image). When I try to use the Gen expand function, it seems to start processing but then an error message appears (attached). It used to work fine but it has not worked for over 6 months. This is the first time I have reported it. I believe it started malfunctioning after a routine Photoshop update.I am part of a business subscription plan so I believe I have the most up to date version of the software (version 27.7.0). I am using a MS Windows operating system Dell machine. Full details can be sent on request.

Wenn ich eine Datei neu öffne oder das Programm, setzt er mir jedes Mal den Arbeitsbereich zurück, auch, wenn ich die Datei zuletzt in einem anderen Arbeitsbereich gespeichert habe. Normalerweise arbeite ich in “Klassische Grundelemente” und er springt mir immer wieder in “Grundlagen”. Wie löse ich das Problem?

I have purchased free trial of Adobe scan premium plan on 24 june 2026 but. I want to cancel it now as it is not that useful for my work. I cancelled my subscription from the play store as well as from the app. And according to your policy if a free transaction is cancelled within 48 hours I am eligible to get a full refund for it . Also in free trial the company should not cut money from account directly as the trial is free and should start Autopay once the period of free trial is over. Mandate over upi is okay but deduction of money with slight complex refund process is cumbersome for customer.Kindlu schedule my refund as early as possible and if not give me date till which I will get my refund.Thank you 

Is anyone else experiencing the Dimension tool not working, with the following message coming up in a dialogue box?“The Operation cannot complete because of an unknown error. [UKFG]”Then only half the label shows up; no measurement etc.Downloaded and running v30.3 on Mac, Sequoia 15.7.5 (can’t use a later OS due to age of Mac)Any ideas on correcting this, as I do use the Dimension tool a lot!Video attached for reference.

I was notified that I needed to update my payment method for some reason, it wasn’t because I had no balance so I just tried to reconnect the same payment method that I used, I was then charged for the month. After doing that and getting charged, it still says that I need to update the payment method so I changed it to a different one, after doing that I was charged again for the same month. 

本日、Creative Cloud Pro (学生向けプラン）の更新日です。ご利用中契約プランの管理画面で確認すると、昨日までCreative Cloud Pro 2180円/mon だった表示が Creative Cloud Pro ０円/mon に変わっていました。契約開始時は学生だったのですが現在は卒業して学生ではありません。プラン契約に何が起きているのか教えてください。

AdobeFontsをインストールするとAfterEffects、Photoshopが起動しなくなります。これまでにPotta One、Sicラスク、Antonで起きました。フォントを削除すると起動します。うまくフォントをインストールする方法ありますか。[タイトルの修正およびAfter Effectsフォーラムへ移動しました：モデレーター]

Firefly keeps stating that my graphic illustration of a Graffiti teddy bear violates the Adobe user guidelines and I don't see how. I am unable to generate my video with my original work because Adobe won't be specific with the issue or offer a way to contact someone to fix my issue. I would like someone to help me figure this out and see how maybe Adobe can loosen up their grip a little when it comes to thier gaurds. A teddy bear with stitches and graffiti art is not animal cruelty if that's what they are going for with my image. lol

Non potendo fare più di 5 scansioni in un pdf mi è stata proposta la prova gratuita per 7 giorni, ho accettato ma mi ha addebitato 10,49 euro come abbonamento mensile. Voglio il rimborso!

I am using Skolar Sans PE in a web project, and it appears that the smcp and c2sc OpenType features for the Medium weight (500) were somehow excluded – they both work fine for the Regular (400) and SemiBold (600), but with Medium specifically, I get browser-resized capital letters and full-height lining figures, rather than the actual small-cap letters and numerals. In the version loaded locally through the Creative Cloud desktop app, it works as expected; just not in the webfont. It also works fine in Skolar Sans Latin Medium on the web; just not in Skolar Sans PE. It seems like the OpenType features simply aren’t exported in that particular file. Is there a way to report this to Adobe?

Since the latest update, Photoshop doesn’t always open my .psd files. It will open the welcome window, but it’s sporadic whether it will open the file. As well, trying to close Photoshop  and restart has become an issue, forcing me to Force Quit the program and that doesn’t always work either without a complete shutdown.I’m on a Mac using Tahoe, 26.5.1 Any suggestions would be so helpful. Thank you.

A client of mine is dealing with a persistent crashing issue in Adobe Acrobat when selecting Request E-signatures. The first time it happened, Adobe gave a pop up about some new feature/experience. She had selected it and it changed how everything was viewed. From that point, Acrobat would crash every time after selecting Request E-signature. The Send Report pop up would show up but the log didn't really show anything. We got to the point where we did the full nuke on Adobe CC. We uninstalled everything and ran the Adobe CC Cleaner. We did a fresh install and made sure CC, Acrobat, and the Windows system was up to date. At first, we got the error message that you'll see in the attached screenshot. "The exception unknown software exception (0xc0000028) occurred in the application at location 0x00007FFA980FF77D." message came up. We made one change and deselected "Use modern user interface for signing and Digital ID configuration" in Preferences>Signatures. I'm pulling my hair out reg

I run a movers and packers business in Dubai and recently created a logo for our website moversandpackersindubai.ae. The logo uses navy blue and gold colors. I want to make it look more premium and professional. Any tips on color balance, font pairing, or overall design improvements would be appreciated.