Solved

Hello, am suffering because you deducted money from my account without me knowing, when I was trying to change, it was telling me it will cost me cancellation fee more that the subscription. Now I wad told if I change the plan and buy a cheaper plan you will refund the money, I did so but the money you deducted has disappeared, will you refund all the money because I don't use Adobe I don't know even how it's operated. Please help me am suffering it's the only money I had

Hola. El 21 de agosto se realizo un cargo en mi tarjeta por una suscripción que no cancele. Ese mismo día que se me hizo el cargo hable con un agente y me prometio un reembolso y cancelación de la suscripción. Lo unico que recibi fue un correo de Adobe demostrando que esta habia sido cancelada. Aclaro que mencionaron que el reembolso se haria en un plazo de 5-7 días hábiles, pero ya pasaron los 7 días y todavia nada sobre el reembolso. Me dicen que no hay plan asociado a mi cuenta (lo cual si es verdad, porque lo cancele) y no se me da un reembolso, pero ese ya había sido solicitado el mismo día en que se me cobro, solo que nunca me lo dieron. 

I cancelled my free trial ages ago on my computer and now adobe says i am in a annual plan that costs 200 dollars to cancel what has happened?

Creative Cloudの年間プランを利用させて頂いていますが、お金が続かず解約をしたいと考えております。そこで、こちらの回答を見せて頂き「 現在のプランの契約最終月まで待ってから解約手続きを行う」ことにしましたが忘れそうなので、次年繰越になる前の管理・設定などがありましたら、忘れんぼ防止に活用したいです。ご教授ください。宜しくお願いたします。

I have a project. In Premiere I can render it for 20 minutes, but in Encoder, it’s 60 minutes. Why?Why would anyone deliberately slow down my work? I notice this sometimes in different projects and different software versions. I thought the rendering time would be the same or even faster than in Premiere

Hello. I am having error 10000 in Adobe Lightroom. It started about 1 month ago. Basically, there is a message saying that it is not possible to check my subscription. There are two options:- Exit Lightroom- Try again. But if I try again, there is another message asking me to logoff. Important to mention that I am connected to other Adobe Applications, such as Creative Cloud and Premiere Pro.  Basically, if I logoff and login again, it is solved for a couple of days. Then, a few days later, problem happens again. I already reinstalled Lightroom.  Attached you can check messages (sorry, it is in Portuguese).  Version installed is 8.4, and I am using Windows 11. Thank you.

Hello,I'm currently facing an issue with indesign CC2018, latest version.It's a 24 pages document, no missing font, no broken link, no error showing, green dot on the bottom of the screen :Yet, I'm having an error showing up after exporting in PDF X4 print PDF format (file is exported, but PDF X4 standard is not respected) :What's wrong ? I can't tell what's happening.Help ?Thank you

I am experiencing issue with the server on Adobe Scan Android App even after having a connection. Have tried Cellular data and WiFi both but it's not working, even tried another device but no luck!

I have a PDF file that is password-protected, and I need to access or edit its contents. Is there any simple and reliable tool that can help remove the password? Preferably something easy to use for beginners. 

Hi there,When I open my photos in Photoshop (26.3), Tiff or Jpegs that I exported from Hasselblad Phocus software, I notice they are darker than they are in Lightroom or in Hasselblad Phocus. In Lightroom and Phocus they look the same, but look darker in Photoshop, and if have Phocus open, I can see my photos in Phocus get darker when I open same photo in Photoshop. Same happen in Lightroom, I can see my photos getting darker in LR, when I open in Photoshop at same time, and back to normal when close Photoshop. I tried to export from Phocus software in different color profiles (sRGB, Prophoto and Adobe RGB) and same thing occur. Tried different color profile in my monitor (one that I created with calibrator, tried with sRGB IEC61966-2.1 and others) and same thing happens. As Photoshop support colour management, is this some incompatibility in Photoshop 26.3 and my MacOS Ventura 13.7.4, or any other software?(My equipment: iMac 27” with Ventura 13.7.4, Photoshop 26.3, and Ligh

Hey everyone. I’m on a CC Pro plan with 4,000 Firefly credits per month. Adobe’s running a promotion with “unlimited generations on select models”. I’m grateful for the promotion, but I’m still having credits deducted from my balance when using those models covered by the promo. How do I fix that?  

Recently Acrobat has started a strange behavior of clearing out the entire file name when I try to use a decimal as part of the file name. For example, when I have a new document, and I click Save As, I start typing the file name, and if I type a decimal, the next time I type a space after that decimal it clears out the entire name. So - “Test - 1234 - Testing - 1.99 “ As soon as I type the space after the “99” it clears out the entire file name. If I do not type a decimal, there’s no issues. Is this a bug? It never used to do this prior to a 5-6 days ago when it started.

 캔버스 크기 > 현재 치수 기준을 체크 했을때수치 입력창에 ‘0’ 세팅이 안됩니다.현재 치추 기준을 체크 해제 했다가, 다시 체크해야만 가능함.(포토샵 최신 업데이트 기준입니다.)  자주 사용하는 기능인데 굉장히 번거롭군요.

So i used to work with PS22 and i have to separate image colors for industrial printing, usually into CMYK+Pantones. I had an accurate visualization of the way the colors mix and overlay. Or, you know, as accurate as it can be - just a good standard measure norm for different clients.A while ago, my boss got me PS24, and since then i’ve been having trouble with the visualization of spot colors mixing/overlay/solidity. As shown in these captures:→ Here’s the image with only CMYK channels enabled, displays alright:→ Here’s the same image, where the Yellow channel has been made into a spot color (that will print with Pantone). It nearly blocks everything, like it lays over the other channels.→ My coworker suggested i leave the Yellow channel as visible, which for us is a common troubleshooting when the image doesn’t load/print correctly on Illustrator, but that doesn’t work either :(I have obviously tried to change the solidity to different levels, but it doesn’t match the final printing

I need my refund as I was using the trial version and I wasn't satisfied and I cancelled my subscription immediately before trial period end and I was still charged 340rs for a months subscription.I would like my money to be refunded 

I want to talk to your Customer Support. Can I have the number?

What if my designs are not accepted by Adobe Stock due to  copyright issue while I had made the illustration designs through a  paid plan of a well known graphic designing platform? At the time of making the designs, no watermarks were there, but later they ( watermarks)  appeared after the subimssion on Adobe Stock on the original designing platform. How to deal with it?

컴퓨터에 네트워크 어뎁터 오류가 생겨 os를 포맷했었는데 그 이후부터 Contextual Task Bar에 뜨는 제거 도구만 누르면  프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다 오류가 발생합니다. 포맷 전에는 잘 됐어서 더 당황스럽습니다고쳐보려고 이것 저것 다 해봤는데 먹히질 않아서 질문드립니다의미없는 행동들이 많지만 혹시 도움될까 다 적어봅니다1. 버전 다운그레이드, 업그레이드, 재설치2. 이미지 처리 들어가서 전부 More Stable 변경3. Use Graphics Processor 꺼보기, 껐다 켜보기   4. PHSP 폴더 명 백업으로 바꾼 뒤 재실행5. Windows 보안에서 허용 앱으로 추가6. 관리자권한 설치, 실행7. 그래픽카드 드라이버 업데이트, 재설치8. Visual C++ 재설치9. 윈도우 재포맷제가 사용하고 있는 GPU는  Intel Arc A750 Graphics이고CPU는 i5-13400F입니다.그래픽 카드도 제대로 잘 연결되어 있고  컴퓨터에 대한 지식이 많이 없어서 여기 저기 찾아봐도 잘모르겠습니다. 도와주시면 정말 감사드리겠습니다  

Requesting refund! Was charged for a month, when I selected the one month option it said 7 day free trial included. I canceled my subscription within the hour and I got an email from my bank that I was changed. 

I had some text messages that I need to lock or save to my phone but I don't know how to go about doing that and I was wondering if I could somehow save them as a file to my Adobe Acrobat

I just had this image rejected for ‘Similar content in our collection’, but I can’t find any images like this, at least not from this place (Pukara de Quitor at San Pedro de Atacama, a well-known tourist destination). I’m struggling to understand the rejection reason, so I am at a loss as to what to do to avoid this going forward. Could it have been the chosen title/keywords? I thought I was being specific enough... Many thanks! 

Adobe Premiere Proでテキストのアニメーションを作成しています。 「位置（Position）」と「スケール（Scale）」にキーフレームを打ち、テキストを縮小しながら移動させたいのですが、意図した直線ではなく、曲線を描くように移動してしまいます。 おそらくベジェ補間（イーズ）が影響しているのではと思っていますが、直線的に移動させる方法が分かりません。 また、アンカーポイントの位置も関係するのか気になっています。 やりたいこと：・テキストを縮小しながら・一直線に移動させたい 質問：① 直線的に移動させるにはどの設定を変更すればよいでしょうか？② アンカーポイントの位置は影響しますか？

What the title says basically. Rush used to have an entire section for transitions but I can find that in the new Premiere for mobile. Appreciate any help.

Lightroom 9.2 Windows版を利用してます. プリセットボタンを押し、画像解析中のアイコンが表示された後、プリセットの候補が全く表示されなくなりました. 以前は問題なく候補が表示されていました. どのように対処すればよいでしょうか? 確認すべき点を教えてください

Hello, I was charged immediately after starting a free trial likely because I had previously used a free trial on this account. I cancelled the subscription shortly after the charge, and from what I’ve seen in similar cases, a refund is usually processed within a few working days. Could someone kindly confirm that my refund is currently being processed? Thank you very much.