Solved

Hello, I notice that I can't export the Premiere Pro Project Metadata, which has all of my custom fields.  I can export all of the default sections, like Dublin Core, Basic, Rights Management, etc.   Has anyone been able to do so? Thanks!

I created a public API for the webhook that returns the client ID in the response and deployed it on the server. After that, I created the webhook and provided the same endpoint.The API is being called, but the method type is GET, and on the Adobe Sign portal, I'm getting the following error:The URL provided is not a valid webhook URL.  

I suppose updates for Adobe Acrobat Pro thru AUSST can be deployed using RUM tool on client side. if I recall correctly, it did work in our environment last year, but now it just says no updates found, even though new updates are downloaded and available for Acrobat Pro on our AUSST server. Also, if this does not work, how can we exclude the Acrobat updates to be downloaded everytime we run the update script with AdobeUpdateServerSetupTool.exe ? Thanks!

Can Microsoft Intune application packaging feature Supersedence be used to auto-update organisation's Adobe Creative Cloud suite? If yes, please give steps for both Windows and macOS platforms. If not what other methods may be used to achieve this goal?

seit drei Tagen kann ich den Acrobat (Creative Cloud - neueste Version) auf dem Macbook mit OS Ventura 13.1 nicht mehr starten - mehrfach deinstalliert und neu installiert - die gesamte CC deinstalliert und neu installiert. nichts hilft. brauche dringend Rat! Danke vorab, Jan

After generating a table of contents in InDesign (v. 18.1). I noticed that the page numbering is out of sequence. I've asked InDesign to include in the TOC all level 1 and level 2 heads. The generated table of contents lists everythng from the beginning of the document in linked text boxes, front to back, correctly. But after the highest page number, the numbers continue again, but from lower numbers. A good example included in my screen capture images is that there are two TOC entries on page 14, but then after that the TOC shows two entries for page 7. There are several 'sidebars' throughout the 18-page project file. The out-of-sequence page numbers all belong to H1 or H2 heads contained in those sidebars. So what InDesign is doing is listing all of the 'main' items first in the TOC, and then going through again and listing all of the sidebar H1 & H2 items.Is this a bug? Is there a fix? (Please see both attached screen capture images)I'm using a Macbook Pro on OS V

Debería de poderse editar el texto de transcripción para eliminar o disminuir errores en el video. Ojalá lo puedan implementar pronto.

初めて投稿します。PCのストレージを整理後にlightroomを立ち上げようとしたら、「Lightroom Classic でカタログが開けないエラーが発生しました」と警告が出て、アプリが終了してしまいます。アンインストール→再インストールをしたが状態は変わりません。注意文言に付属するリンク先→https://helpx.adobe.com/jp/lightroom-classic/help/failure-in-opening-catalog.html　を参照した。しかしカタログの場所にcatalog-name.lrcat-data フォルダーがなく、画面通りの作業が出来ない状態です。従前のカタログは使えなくても仕方ないと諦めているので、新たなカタログを作ってアプリを立ち上げたいです。お知恵を貸していただけると幸いです。どうぞよろしくお願いします。

Dear gentsI am usig my old and very expensive Photoshop 6.0 on a W10 Pro environment. From yesterday, when starting the Photoshop I got the mensage:"Unable to continue because an hardware or system error. Sorry, but this error is unrecoverable"As far as I know, any Windows update had been installed on the last week, so is not result of an update of the systemIt is possible to get suport or instructions from Adobe offices?  

Why did Adobe Firefly refuse to create images for me with these requirements? - illustration of two chubby men holding around shoulders - illustration of two men holding around shoulders - illustration of two chubby men - illustration of two italian men with big belly holding around shoulders - illustration of two italian men with big belly sholding around shoulders - illustration of two fat italian men holding around shoulders whole body etc. Please note that we are good paying customer and we demand answers to our questions   title edited by mod KR

I'm using InDesign CC v15.0.1x64, Windows 10. When I create a new style and give it a paragraph rule (let's say Rule Below, 1pt, Black, Offset 0.125in), then when I go back to edit the style, the paragraph rule can't be edited. It shows as if there is no paragraph rule applied, yet it's right there. The Rule On checkbox becomes mysteriously unchecked but the rule is showing. If you click the checkbox on, it creates a new rule style over the existing one that can't be edited or deleted. I've tried creating new styles, creating new documents, restarting, rebooting, and nothing is solving the issue that I can't edit a Paragraph Rule after I create a style for it. 

Hi, I sign in to my Mobile LR (Android) with my Adobe account. Adobe account is still active, but it says that my subscription has expired. I have tried the various methods here on Adobe community to re-activate, but have been unsuccessful. Hoping for some assistance. Thanks!

Hello, I recently signed up for Acrobat under the impression that there was a 7-day free trial. However, the full monthly subscription amount was charged to my account immediately. As I had not intended to be billed right away and believed I could cancel within the trial period, I kindly request a refund for this charge. Please let me know if you require any additional details, such as my account information or payment receipt, to process this request. Thank you for your understanding and assistance. Best regards

I have been charged twice a month for two months in a row so 21.34 x 2 for two months, how do I get in contact with customer support to have this either refunded or go towards the cancellation fee? 

Hi,Whenever I upload new photos to LRC saving them to an external HD and OneDrive I receive an email from OneDrive "We noticed that you have recently deleted a large number of files from your OneDrive". Looking in the recycle bin the files include - Lightroom Catalog Ircat - walmetadatahelper.db -walpreviews.db. journal376E23AC-A33F.......................................... Can anyone help with explaning why these files were deleted, what they might be and whether they should be restored? Maybe this post might be more suited to a OneDrive forum but I have started here. Cheers, Lynton

Hello,I own a valid perpetual license for Adobe CS5 Production Premium. It was purchased legally years ago and has been used on my previous hardware without any issues. Recently, due to a hardware failure (SSD crash), I cannot activate the software on my current machine. I also noticed I am not allowed to assign the serial number to my Adobe account — the system rejects it. This was never required in the past, but now Adobe uses this as justification to claim I do not own any license, which is false. I have a valid serial number and proof of ownership. I contacted Adobe Customer Care multiple times and received only template replies stating CS5 is discontinued and no longer supported. However, the core issue remains unanswered: why is a legally purchased perpetual license completely blocked from activation, especially when hardware failure is out of the user’s control? This situation has dragged on for over two weeks, with repeated ping-pong between different support age

Hi! Can someone help. I just recently purchased a Creative cloud subscription. I tried the install and uninstall and also used CC Cleaner but still not showing.     

Hi ! Found the problem troubleshooting in every way until i finally reverted to previous adobe version 25.3. Problem solved. So I'm positive the problem came with the update. Drone files frozen : h265 HEVC 10 bit 4:2:0    What I first intended to write, in case it could help a developer or programmer :  I've been working on a big editing project for some months and all was going well. Then I installed the new update (25.4)  august 2025. And since then, everything is the same EXCEPT the playback on my own DJI MAVIC PRO 2 Footage, that is choppy and laggy. -I'm on Mac Sequoia 15.6-I cleared cache -restarted and rebooted numerous times -tried importing the footage from another hard drive : same problem -playback isnt laggy when I just watch the video with vlc or preview window -deleted render files -Even rendered, still choppy, sometimes frozen.-The files in my project have different frame rates and encodings and all of the other sources works well, as it did befo

I can't find the events tab? Where is it?   

Simplemente estoy trabajando en un video y cuando le doy play lo veo parpadeando constantemente.Incluso cuando renderizo el video se ve de la misma forma. No agregue ningun efecto y la composicion con la imagen se ve normal. Desde ya muchas gracias a quien me ayude! 

I've been using Fresco for years, and I just realized the version I am using isn't the latest, greatest version even though it is up-to-date. No idea what is going on. I just updated to version 5.7 but I am missing some features. For example, the screenshot below shows the "add images" tab on the left with all the cool new features like "Elements" and my boring old version on the right. Anybody have any ideas as to why I don't have the cool stuff?

I'm not sure if this is a bug or not but I've been using mask with puppet tool to animate and I just experience this now.  So I'm animating something using puppet tool and I applied a mask on it. Then when i tried to play it, it looks like there's a glitch.Here's what it looks like when I play it in the main composition  And here's what it supposed to look like:I played this one in the precomposed layer. I tried saving it and then re-opening but still the same. 

Pessoal bom dia, estou tendo falhas na atualização do meu software, alguma dica? obrigado   [moved from bugs to discussions according to the community rules - Mod.]

Does anybody else experience this issue? I'm using the latest Adobe Acrobat Reader (version 24.002.21005) to open and print shipping labels generated by Canada Post as PDFs which include a shipping BARCODE. On every printer I have (HP laserjet and Brother lasers) the BARCODE prints BLURRED (BLURRY)! I downloaded PDF24, and it prints the barcode just fine -- crystal clear!  I discovered this when my local post-office said they can't scan my shipping labels any more because the BARCODE is BLURRY!  So it's not my Windows 11 PC or Windows fonts (nothing has changed recently on those that I'm aware of), and it's not my printers, because they print the barcode crystal clear from the PDF24 application. Do I need to download and install some barcode font file from Adobe? I hope somebody from Adobe can help, because it's useless trying to contact Adobe support!

We have 1 Creative Cloud Pro license. We have used it for several years with no problem. I have 3 admins who can re-assign it when needed.Since a couple of weeks in the Admin Panel the license appears to be assigned (Total Licenses 1, Used Licenses 1) but in the table below I see no users so I cannot remove the license from the user and I cannot assign it to another user (the button is greyed out).I chatted 2 times with the assistance but the problem is still there. The first time they required 48 hrs to solve and they did not solve.The second time they accidentally deleted one of my users which seemed to have the license assigned, but it did not solve the problem.A the end, at the moment we are not able to use our CC license. Help!!!