Solved

I need my free Acrobat trial (four days left) cancelled immediately. I tried this program and wasn’t satisfied (layouts get messed up, menu selections don’t match those in FAQs and so on). The cancellation link just gives me a blue wheel for minutes, nothing happens on three separate browsers and two computers. The chat (useless AI bot) just gives me the same link and answer over and over, clearly not understanding. I’m starting to suspect this is something you’re doing on purpose to prevent people from cancelling, as every other part of the site works. I want this cancelled immediately, by a human, as AI can’t help me here.

Foi debitado da minha conta bancária o valor de R$164,99. Eu cancelei a assinatura, pois não irei mais utilizar este programa. Gostaria de receber reembolso desse valor debitado.

trying to generate image with chatgpt 2 and keep getting “We can't display the generated image. You can edit and try again. “credits are used each time. images do not display in my generation history either.windows with chrome browser with pro account

When I click "Use current frame as first frame" nothing happens.

When this one user i have edits a pdf to change specific fields on a document it screws up all of the text boxes.Tested on a different profile on the same computer. Does the same in edge adobe app too.Opening on a different user’s computer and it looks fine.Like it isnt detecting the text boxes correctly on hers for some reason, but i cant seem to figure out what might be different between the two machines.. even though it should be identical. 

I've just started noticing random hyphens appearing in text I'm pasting from Word into InDesign. I'm pasting into a series of InDesign docs in a journal that get updated every year, and I've never had this happen before. I just pasted in a 900-word story, for example, and there are 12 hyphens inserted into seemingly random words with no pattern I can detect.Hyphenation is turned off in both Word and the InDesign paragraph style, so there should be no hyphens. They’re definitely not discretionary hyphens. I have Invisibles turned on in both Word and InDesign and everything looks completely regular. The words are all followed by a space (blue dot) and there are no special characters. The screenshot I've attached shows the text in InDesign with the source text in Word below.Anyone else seen this?

I am writing to address automated alerts regarding potential unauthorized account sharing for one of our remote employees.The employee works from Texas while connected to a virtual edit machine located in Florida. Although the user has stayed within the two-machine activation limit, they were briefly running both instances simultaneously—one locally and one via the remote VM. This geographic discrepancy between the two active sessions likely triggered your security flags.To be clear: the account is not being shared. This is a single authorized user accessing their tools across two locations.I have since instructed the employee to ensure one instance is fully shut down before activating the other to prevent further location-based conflicts. Please update our account status to reflect that this is a verified single-user setup so we can resolve these warnings and avoid any service interruptions.

21/05/2026 tarihinde hesabımdan ödeme çekilmiş olmasına rağmen, uygulamalara erişemiyorum. Benden yeniden kart bilgisi girmemi ve ödeme yapmamı bekliyor. İkinci kere ödeme yapmak istemiyorum. Zaten her ay ödeme yapıyorum.

My timeline view only has two options: Switch views and Scene view. My co-worker has a third option: All layers. Why and how can I show that 'All layers' view? It would make it easier to adjust the objects in each scene.            <Title updated by Moderator>

Ich habe neuerdings das Problem, dass PDF Files, die ich in PDF Spaces geladen habe, nicht mehr in PDF Spaces verfügbar sind. Die Fehlermeldung ist "Die Datei kann nicht verarbeitet werden" und "Der PDF Space kann nicht erstellt werden". Die PDF Dateien hatte ich vor längerer Zeit schon geladen und konnte mit den Dateien in den PDF Spaces arbeiten. Auch ein neues Hochladen der Dateien funktioniert zuerst, aber nach ein paar Minuten kommt auch die Fehlermeldung.

イラストレーターを開こうとWクリックしますが、「プラグインの初期化をしています。」で画面が止まってしまって開くことができません。また、何度も再インストールをしてみますが全く起動しません。直す方法をおしえてください。

I tried changing the opacity for the fill but the opacity slider also affects the outline. I tried clicking on the selected color box but the check mark does not go away. I tried right clicking but there is no affect. 

Am I missing something? How do I scroll after zooming in in Adobe Express? Whenever I zoom in I can't scroll. The app zooms in on a random place on the artboard, not on the object I select, and I can't scroll to get to the object I needed to see in the first place.

Hi, i just subscribed to Photography plan yesterday and looking for Photoshop beta in the creative cloud beta apps but i didn't found it . Is it normal ? (Windows 11, Creative Cloud 5.10 installed twice)   Thanks  

Hi Adobe team and community. I need some help. I have a slightly older computer and it doesn't support AVX2, which is necessary to open most Adobe apps, but I urgently need to use Adobe Premiere. I did some research and the Premiere Pro 2023 v23.6.x version doesn't require AVX2. I contacted support and they don't have a download link for that version. Could someone who has it please send it to me?

Indesign 20.5 Marguee Zoom has stopped functioning the way it used to and now sometimes functions like Step Zoom. I sometimes want to zoom in as far as I can on a specific spot. I use the Marguee Zoom for that. However, if I draw a box that would zoom it greater than the max zoom of 4000%, it functions as a Step Zoom. It sometimes takes 10 Marguee Zooms to zoom in. This is a change from previous versions.Is there a fix in the works?

I cannot get Generative Fill to work properly.   I’ve done this hundreds of times before but now for some reason it isn’t working.  I used the object tool in lasso mode to select the branch above the bird, clicked on generative fill without any text in the box and this is what I got.  And like I said, I’ve used this hundreds of times in the past with zero issues with the same exact process. Any ideas on how to rectify this?  I would really appreciate the help! 

Hallo,ich bekomme nur noch diesen Fehler, egal worauf ich in Adobe Express klicke. Website oder App.ich möchte zb ein Layout erstellen oder auf meine in der Bibliothek vorhandenen arbeiten, immer der Fehler “Verbindung wurde unterbrochen”. Verschiedene Browser getestet. 

Just updated Illustrator and now when using the Eyedropper tool, it no longer gives you Smart Guides to highlight the path that you are sourcing. How the absolute heck am I supposed to do this now? How can you see what you are selecting? This has ruined my workflow.This is so absurd. Changing things that have worked fine for a hundred years and now you change it for no reason to something worse. See attached images that visualize the issue perfectly. Credit to Egor Chistyakov.

All,How do I get rid of left Toolbar in ADOBE Acrobat Pro version 2023.003.20215Hide toolbar option no more available in View I have also tried  Edit > Preferences > Documents> Restore last view.... not working 

Hello, Users in our org are starting to test AI features and some are close to or going beyond the 4,000 included AI credits.  I’ve purchased two 2,000 pack AI credit ad-ons through my reseller.  Here are my concerns:There’s no way for me to track what credits any of the users have/have used There doesn’t appear to be a way to stack the packs and assign them to the same user, in other words so that one user can have 8000 credits that month (4000 + 2000 + 2000) It’s entirely unclear to me how the credits are allocated and if they are actually being tracked within a particular bucket or acting more like an entitlement?  If we have a user leave mid-month, they had used half of the 2000 ad-on pack, and the license is pulled back, what remains?  If I add the add-on pack to a new user will they get the remaining amount, or nothing until the time resets?This is gonna be real important real soon.  TIA.

Just received the above error message.I understand I have to wait, but in “sometime”?! Please can someone at Adobe change this to “some time later” or “in a few minutes”. Anything other than the above grammatical abomination!

I have an iMac M1 with OS 26.4.1, back in 2025 I was able to install my .ccx files.  Now when I tried to install a .ccx file that was an update to a current plug-in nothing happens when I “dbl” click the .ccx file. My .ccx file is in my download folder, I have the latest version of CC - 6.9.0.618 and PS 27.6.  I check the “Unified…..app” the version is 8.5.0.13. Permissions for CC and PS are all inclusive. I need help in resolving this issue, anyone have any ideas what I need to do thanks in advance for your help Michael

Hello,We are writing regarding the restrictions recently applied to our Adobe Behance account.We received an email stating that the following action had been taken against our account:“Measures taken: All content hidden from search discovery. Reason: Spam.”After receiving this notification, we immediately submitted an appeal explaining that we have never engaged in spam distribution, artificial activity boosting, or any other actions that violate Behance policies.Approximately one day later, our appeal was rejected without any detailed explanation. We then contacted support directly via email and once again clarified the situation, emphasizing that we did not commit any violations related to spam or platform abuse.The following day, we received another generic response that did not contain any clarification regarding:the exact reason for the restriction, what specific actions triggered it, how long the restriction will remain active, or what steps are required to resolve the issue.At t

how do i remove the intrusive  “send to firefly boards’ which is an option inconveniently placed right next to export  “file to web” ?  is this 1984 ? am i the only one who finds this new option a covert attempt to monitor content created in a program that one is charged nearly $70 a month to use ? hmmm?  if one accidentally chooses that option, which has happened numerous times ,  forcing me  to  take the time away from my work to go to the firefly boards and delete the file, twice... Oh and btw if you accidentally choose “send file to firefly boards”,  and then attempting to cancel ? forget it … it never ever cancels ...never, it just sends the file to the firefly boards anyway . WHY HAVE THE OPTION TO CANCEL ,WHEN CANCEL IS  COMPLETELY SUPERFLUOUS ?