Solved

Hey i unsubscribed from my subscription but i am still being billed for premium services when i do not use adobe and never wanted to subscribe yearly.

I want to know if we are fully utilizing AI capabilities inside Adobe for transferring data from Sheets to Adobe documents.

Can I get a one on one session with a support specialist?

Hi! Where can I see the bills? And, also, my subscription plan. Tks

I have adobe acrobat and it couldn’t charge one of my cards so it charged another but it still trying to charge the first card. It should all be one account so why is it trying to charge twice?

As my subscription, I can't use all of premium features. 

Bonjour, j ai souscris un essai gratuit depuis début avril et je viens de me rendre compte que vous m’avez prélever deux mois. Impossible d’annuler l’abonnement, j ai dû résilier et vous m’avez compter 119 euros de frais. Pour se désabonner, vous ne nous faciliter pas l’accès pour annuler l’abonnement ce n’est pas facile d’accès. Serait-Il possible de faire un geste commerciale sur le remboursement de l’abonnement et de la résiliation. Je vous remercie de votre compréhension. 

アップデートの有無をチェックを行っても。どうもサーバーまでたどり着けていないようでアップデートの取得が出来ません。ダイアログボックスも”Checking for updates...”と英語表記になりプログレスバーも全く進みません。アンインストールと再インストール、Acrobat cleaner toolも使ってみましたが改善されません。原因は何でしょうか？ Windows11 PRO　25H2　ビルド26200.8328acrobat Pro　2026.001.21529  

Hi everyone, my requirement is to delete pathitems that is dashed line, but how do I determine if an item is dashed ? thanks

Je souhaite modifier ma formule et c'est impossible à chaque éssai, le même message : "nous n'avons pas pu modifier votre formule. Merci de réessayer."Ce n'est pas normal ni honnête. Comment joindre le support Adobe? et Le service juridique ? 

PLEASE HELP ME to delete my registered CS5 on my Adobe profile ! The CS5 never worked on my computer because I never could choose the products name ´´Adobe creative suite 5 Design Standard´´from the drop down menu according to my serial number, which was accepted. That´s why I only got offered a test version, which was only for 30 days and after that, I couldn´t start the test version again.  So I listed the serial number at Adobe to make it work, which never did. And then I gave up on it and would like sell it on ebay  But I need to delete/de-install it on my Adobe profile and this doesn´t work eighter ! ( screenshot attached )  I know, I have to delete/de-install it within the CS5 program but I just updated the operating system on my computer and the CS5 will not even start. So this is not an option.( screenshot attached )  Got anyone any suggestions, how to delete the registered product on my Adobe profile ?  Thank You !  

Is this additionally paid extension or included in Ae subscription?   

The remove tool is not working in PS 27.6.0. I get the message “required components are being downloaded check back later”. I’ve gone to the Creative Cloud app and it shows the components are installed, I’ve deleted PS and reinstalled it, rebuilt the preference files, restarted my M1 iMac running OS 26.4.1, checked settings to use the more stable options, but nothing helps, the same message keeps popping up every time I try to click on the remove tool icon. 

Without any noticeable reason, typing Polish letters (Right Alt + a/e/c/o/l/n/s/z) in Type tool text editing mode has stopped working.THIS IS NOT A SYSTEM KEYBOARD LAYOUT ISSUE.I am able to type Polish letters in several Illustrator input fields (e.g., Search), but it does not work when using the Type tool. When I try to type Polish letters while editing text with the Type tool, different options/shortcuts are triggered instead.This happened to me once a few years ago, and now I’m experiencing it again. The problem has clearly existed for a long time, and as far as I can see, there is still no fix. In my case, resetting preferences and even reinstalling Illustrator did not help. It seems like the Adobe team does not care.

  Hello, with today's new update, there have been some changes in the version (26.7 m.3051) action panel and its usage. With its new form, two options are offered, classic mode and new mode, but when any action consisting of several steps is run, it creates a single history status in the history panel and the remaining steps in the action are not displayed in the history panel. Is there a setting for this?   [Formatinf ifixed by Mod]  

How do I add a new slide to a saved slideshow?  I can add the slide and see it in the filmstrip, but it is grayed out, and does not appear when playing the slideshow.I can add it to the original collection from which I created a slideshow, but then I have to rebuild the slideshow over again.  The original collection won't include it in a slideshow either, and when I resave the collection to a new slideshow, the photos are out of order, meaning I have to replicate my work over and over…To be clear, I am not talking about an exported slideshow, just a saved slideshow. This info in this thread doesn’t seem to match my experience.  

I was tasked with creating a QR Code that would open a new email addressed to multiple recipients. I initially tried InDesign but it did not like the multiple addresses. I tried Adobe Express and discovered there are two different Generate QR Code windows. I copied the same mailto link into both and one worked and the other did not.  First Window - QR Code did not work:Click on "Generage QR Code" from Home Second Window - QR Code Worked!Open or create a document. In the search field, type in "code" and click on "Generate QR Code" Example mailto code: Replace email address and test for yourself.mailto:Email1@address.com,Email2@address.com,Email3@address.com,Email4@address.com?subject=Add Subject Line&body= Please fix so that either method work.

I’m using the Firefly workspace in Photoshop 27.6 for generating since there is the possibility to generate 4k images. This works most of the time. Now I have the problem that the generating takes forever and nothing happens. But the credits are gone of course… This should never ever happen. Credits shouldn’t be charged at the beginning of generating but when generating is finished. Just because of problems like this or you want to abort because of fixing the prompt. It is really annoying getting credits charged for nothing.

Hi there,I have a vertical textbox, and I need to use a specific font to type text. As you can see below, this particular font creates extra padding on certain characters, which makes the text looks uneven.I was playing around with different options to see if I can make this gap smaller like so:After some digging online, I saw suggestions about tweaking kerning or tracking, so I tried both but none of them is doing what I want it to do.Changing tracking value simply changed padding under the text:Yes, it looks symmetric now, but the spacing between the numbers and number to + sign is still quite different. Then I tried to use baseline shifting, but that moved the text horizontally.. After playing around for a little bit, I found that you can use Touch Type tool to modify the position of individual characters like so:This achieves what I want to do, so that’s great. The next thing is that I need to be able to replicate this using JavaScript (I have to run this on many instances, so I do

I am new here and even my best pictures are being rejected while mediocre ones were accepted.

Hello, I am writing this here because Adobe Contributor Support has completely ignored my emails for the past 10 days. My contributor account was automatically blocked because the system accused me of creating multiple IDs. However, this was entirely caused by a critical bug on Adobe's own platform.As you can see in my attached screenshots:1. First Bug: During mobile verification, the country dropdown was completely broken. It stuck on "+1", loaded random countries like Barbados, but totally omitted Bangladesh.2. Second Bug: Even when the system later loaded Bangladesh (+880), entering my valid phone number in both local and international formats kept giving a red server error: "An error occurred while performing this action. Please try again later."Because of Adobe's broken SMS gateway and verification server, I was trapped in a registration loop, which your automated security system wrongly flagged as a violation. I have already deleted any redundant profiles to show good faith. Adob

Hello everyone.With the latest update, thumbnails of my recent files are no longer visible on the opening home screen/opening screen of Illustrator. The My Files/Open Recent Files list shows the 30 most recent files  - nothing has changed here and it works. Resetting illustrator settings doesn't help. Turning the GPU on/off does not help. Deleting older version settings/resetting current ones doesn't help either. All methods indicated on this forum since 2019 do not work 😕😕 Some program bug - nothing can be done about it. Has this happened to anyone else? macOS 15.0.1 SequoiaIllustrator 29.0Thx Tom

Everytime I quit LrC the catalog corrupts even if I do a backup. I have to go back to a previous backup from before the 15.3 upgrade to get it working again, but I loose work when this happens.Just to be clear LrC was working fine until the last update 15.3, now it corrupts the catalog every single time the progam exits, and I do a backup every single time. Once again, it was working fine before. The catlog hasn’t been moved at all. Its on the local drive. I backup everytime I exit because of the immensely fragile nature of the catalog and it seeming to corrupt if the wind changes direction.Anyone else see this? Is there a fix for this? 

Havent used after effects for awhile, when I doubled clicked before it use to fill the window with anything else going to a tab. Now it opens a new window beside the composition window which makes it small I dont need to see the composition window just what I am working on.