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Hello,I subscribed to Adobe Firefly with the 2,000-credit plan and my payment has already been completed. However, the credits have not been added to my account yet.Could you please check and advise me on what I should do to resolve this issue?

Hi, I have been using Premiere Pro for a couple of years, and I recently got a new laptop. When I use Premiere, everything works fine except for one issue. Whenever I drag those vertical lines between panels to make sections bigger or smaller, Premiere freezes, and the screen turns black and then white (example of my project shown below). I’ve tried resetting the preferences, deleting the cache, and updating the program whenever needed. I don’t think the issue is related to my settings or my laptop, so I’m not sure what’s causing it. I find it strange that it only stops working when I drag the panel dividers to make certain sections bigger or smaller.If anyone else has experienced this issue with Premiere and found a solution, I would really appreciate a response.Thank you!! 

I cant use generative fill, and object selection. It said program error. anyone have same issue?object selectiongenerative fill 

We would like to update to the current supported version, 26.001.21529, but we need the full offline installer, not the web-based installer, because this server environment has restricted internet access and software deployments must be handled manually.

I just updated to Lightroom Classic 14.0.1.  All develop history on edited photos is missing.  Is there a way to get the history back?

Hello, I have adobe X pro licence.I need to remove it from my old PC and put it on my new PC.Unffortunatlly i dont see anywere deactivate option taht is suggested and all articles are old articles.what can i do regarding this?Can I transfer it somehow from old to new PC.

ボードを開いても真っ暗になっていて、画像などの設置ができません。 画像は作れますが参照ができないため非常に困ります。 これはどのような状況なのでしょうか？お手数おかけしますがご確認お願いします！ 

Please remove Convert to PDF in context menu.

I have a new laptop, but whenever i try to import user settings im having the error “Incompatible locale detected. Please choose a valid file to proceed”. both versions are updated to the latest : 21.4.1 x64 

All my settings in CC and acrobat desktop (mac) is in english language. It seems så fare that this is only happening on parts of Acrobats services… Anyone that knows what is wrong? Started yesterday, while i started making several links for review to a client. Some om them are not being possible to generate, asking med to type a name of the link, because the service does not get the indesign documents name automatically.Thanks in advance! 

Hi all,is it possible to get an answer from Adobe support regarding files saved as .pdf in Illustrator?I found dozens of answers online, but since I'm making a presentation for my company about moving to 1FF (1 File Folder) instead of 2 files (.ai and .pdf),I need some kind of official statement about pros and cons for both versions.From my experience in the previous positions (pharma packaging), I worked with only .pdf and we never had any problem with it. To make things more clear, I'm in the medical devices packaging industry now and things are pretty strict here, and everything has to go through many approvals before it can be used in practice.I hope to get an answer to this from someone at Adobe if it's possible. Of course, help from anyone in the community is appreciated.Thank you.Tommy

I tried to upgrade my subscription plan. The payment was successfully charged from my account, but my plan did not change. I also did not receive any confirmation email or invoice.I already contacted support through chat but did not receive any help.Could you please tell me where I can contact someone in writing regarding this issue?

Ya tengo todo al día, pero no me ha llegado nada y la tarjeta es la correcta y me avisaron sobre el reembolso pero nada que llega

The  plugin is basically an enterprise policy restriction to share files by users. The application that holds the PDF writes a boolean attribute to the file's XMP file. The plugin we create will read the XMP and based on the Boolean either allows or disables the access to create a copy of the file (Save as, export, print).More robust solution is underway but that will need time and we need a stop gap solution. So, we are going with a plugin that will be deployed by the IT to all client machines. The XMP file will be written by the application that stores or the PDF file with a Boolean attribute that will regulate if users can create a copy of not.In my plugin I need to read the XMP file and based on the value either allow or disable the option to create a copy. We are not worried about the usability here just that it needs to do the job anyway. This is a stop gap solution.We are good with all the code. Only question is how to enable our custom Adobe plugin? As we have not been able to

Why?.

in this new version of Premiere (currently in 26.3) all the masks function so differently.I use a lot of masks in my documentary editing to crop archival photos and such and this new change is really throwing me off!!!  All I need is a simple circle mask and it wants it make it oval anytime I adjust the size! the size does not adjust easily or proportionally, but rather creates a weird, wonky shape that’s useless. has anyone found a way to work with these new MASKS? what’s the deal?

before anybody else says anything I’ve done the edit>preference [removed] so don’t start. i have tried to open a image (it’s a png but that really doesn’t matter.) and all it does is crash it. not only that but since I’ve had it both it and creative cloud cause my computer to stall and freeze. creative cloud says in needs repair but it gives you error messages when you click repair and unless and the only way to get the computer and my web browser from freezing and moving slow is to end the tasks in task master. this is driving me nuts. this is a six year old laptop with about 128 gigs of storage i don’t know any other specs as i am not that much of a geek 

I want to check if the 'myPar' paragraph style exists.When it is in the group, return trueBut when it is within a certain group, it is not recognized.Where is the problem?var ifStyEx = styleExist("myPar", "allParagraphStyles")//Check if the style existsfunction styleExist(stn, astc) { var d = app.activeDocument; for (var i = 0; i < d[astc].length; i++) { if (d[astc][i].name == stn) { //style = d[astc][i]; //break; return true; } else { return alert("No exist"); } }} 

How come the money deducted frommy account the same dayI activated my subscription when there was 7days trial. Please refund that into my account as that was written as a trial. 

Hey, I have looked around a bit and can’t seem to find a way so I figured id come to the experts.  Is there a way to Puppet Warp across more than one layer? Im making a skin for a video game and trying to move some dragon like scales and i need them to move / change shape on the diffuse, mask and 3d normals layers at the same time.I tried to make the 3 layers into a smart object and do it that way but when I convert back to layers the changes get undone.  Iv tried dulpicating the smart object 2 extra times with the idea to go into the smart object and turn off certain layers.. all with no joy =(Is this possible? Thank you in advanced!

I have upgraded my Adobe subscription from Acrobat to Acrobat Pro specifically to make use of the measurement tool. However, when I go into work on a pdf the measurement tool is not available. I have double checked my subscription, done updates on and restarted my MacBook, sign out and then back in to Adobe, checked to ensure Acrobat is the default and nothing has worked. Any advice would be greatly appreciated.

【バグ】24.4にアップすると画像の入った画像ボックスをキーオブジェクトとして選択できない。他の選択が解除されてしまう。---【bug】After upgrading to version 24.4, it becomes impossible to select an image box containing an image as a key object.

複数の画像配置済みオブジェクトを纏めて移動する方法を教えてください。恐らくv21.4へアップデートしてからと思いますが、複数の画像オブジェクトを選択しドラッグでの移動ができなくなってしまいました。複数選択してもクリック移動でクリックしたオブジェクトのみ移動します。同時選択した他のオブジェクトが選択から外れてしまいます。仕様変更若しくは設定が有るのでしょうか。よろしくお願いします

I have upgraded my Adobe subscription from Acrobat to Acrobat pro, specifically to enable me to use the measurement tool. However, when I go into the app on my MacBook, it only offers me the use of the base level Acrobat. I have signed out, then back in again, done updates on my laptop, restarted my laptop, checked that my Mac is running the Acrobat app rather than the’Adobe Reader’, and nothing has worked. Any advice would be much appreciated.thanks 😊

I have a stray section in the middle of my website builder I want to delete altogether. Can’t find where to do this anywhere and it’s too late to “Undo”. Is there a simple menu I am missing?