Solved

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund?

A level 2 Adobe support rep sent me here. I am unable to reactivate by install of the Adobe CS6 Master Suite as I have reached the maximum device activations. I had some software issues that required full system reinstalls, which prevented me from deactivating my installs. Apparently, support is unable to reset activations anymore. Is there any way to reset this on my end? There are no devices listed under "Activated Devices" in my account page.

Tenho um plano de 140,00 que tem direito a todos os aplicativos, só que percebi que esta vindo cobrando duas vezes ao mês e agora recebi uma cobrança de 755,01 x1 no cartão,não sei o que esta aconteceu, o suporte de IA não resolve nada nem no Telefone deles.não sei ais o que fazer.

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund? I HOPE I AM cause now I can not use the software since i canceled it immediately while I also accidentally paid for it. In a nutshell, i paid for something I CANNOT USE

Evening everyone,When I select a colour with the colour picker, rather than the colour going into the primary slot, it goes into the secondary slot, and for the life of me I can't find out how to change it back.Any help would be greatly appreciated!Thanks,Sam

Hello Adobe Stock Team,I requested a payout of $31.14 via Payoneer on June 1, 2026. The payout status is still showing "Pending for payment".My Payoneer account is approved and connected correctly. I have already checked my Payoneer account and there are no issues or pending verification requests.Could you please check the status of my payout and let me know if any action is required from my side?Thank you.

I attempted to generate video from two different photos of a man and his mother and a family walking in the woods. Both were immediately rejected. Then I used Firefly to generate an image of a man holding his daughter and tried to use that, but it was also rejected. I've attached these images here. I can find no reason that the system would reject these on a content-level. So any thoughts you have would be appreciated.

I am creating multiple book files based on the indd files I have. In each book file the chapters are in different orders. How do I set up my parent page to automatically update the chapter numbers as it does for the page numbers? No matter what I try all the chapters keep the same number as the first in the book file.

I had similar issues of undesirable popups caused by a parasite app “Adobe Genuine Service”. I tried to uninstall, it uninstalled partially and but it’s still appearing in my installed apps and I am unable to uninstall. It’s apparently missing Adobe Cleanup Utility and I am unable to find this utility anywhere. Was this some kind of virus, maybe an official virus concocted by Adobe to force users onto the subscription. Is this even legal? Why can’t I completely remove Adobe Genuine Service? Thank you.  

Hi, I am using Lightroom (not classic), and exporting images for print. Which option will give me the highest quality/least compressed JPG: setting the JPG quality to 100% or selecting the preset Export Original? After exporting, I intend to import them in Photoshop, choose JPG quality 7, and change the color model from sRGB to CMYK because best-practice advice suggests it for highest print quality. I cannot find an option to change the image from sRGB to CMYK, only a deselection option for sRGB. Any and all help is appreciated. Thanks in advance.

So easy to do in PS AE etc, but a real mystery in PP...And is it possible to insert a track?Cheers!

I would like a refund for my subscription I attempted to cancel the subscription but the cancellation wasn't working and now $144.99 has been taken from my account.

As mention in a post yesterday I have an issue with Photoshop not opening files from Lightroom, I get a Disk Error message every time. I’ve run First Aid on all my disks and all appear fine. None of the things I’ve tried, or have been suggested to me, have fixed this. The final option suggested is to uninstall and reinstall, however there lies another problem.As instructed I opened Adobe Desktop and went to my apps. The step is to click More Options with the three dots … but the only item in the list, as you’ll see from the screenshot, is to add the mobile app. No ‘uninstall’. The same is true for Lightroom.Is there another way around this or do I have to uninstall through my Finder - Applications? 

I am trying to add the latest version (27) to my Explorer context menu.  Right now it only shows older versions and I have to go the Creative Cloud to startup V27.   I tried to “Add a New Program” but I can’t find the executable in the normal places (C:\Program Files) -- just the older ones.  I am googling and finding only out-of-date info.I think all I need is the file location of the V27 executable unless there is an easier way.  My end goal is to make it so double clicking on the .jpg file puts me into the latest version rather an old one.  

Let's say I want to make an 800-pixel jpeg from a DNG file. I have created an export User Preset that sends this file to a subfolder titled 800. However, the export process creates two files: one that sits in the original folder, and one that properly goes to the 800 folder. Is there a way to prevent this duplication? I don't remember this being the case, a few months ago. (I was away from Lightoom CC for a while). I'd rather not have JPEGS (for instance) in my folder of DNG files. Mac Mini M4 Sequoia 15.5. Thanks for any help.

As per snapshot, I have only one machine activated with my adobe account, and I cannot actiavte my current one. I cannot see how many devices I have currently activated (some may be old ebooks). How can I know how many and which devices do I have activated? Or in worst case, is it possble to reset all of them? I will activate only the ones currently in use.

I just tried to install Bridge on my new Surface Pro 11, which uses a Snapdragon ARM processor. While Photoshop works, Bridge would not install as the error message said a version of Bridge is not available for this processor. Does anyone know if Adobe plans to deliver a version of Bridge that works with the Snapdragon processor?  Thanks

Can anyone running Photoshop 2026 v27.8 (Release) on macOS please test the following?Create a new Action. Click Record. Choose File → Export → Export As... Stop recording.Does Photoshop record an "Export As" step in the Action, or is no step recorded?On my system, the recorder is active (red Record button is on), but no Action step is created for Export As.Other actions (for example, creating a new layer or placing an embedded file) record correctly, so the Actions recorder itself appears to be working.I'm simply trying to determine whether this is:expected behaviour, a limitation of Export As, a Photoshop 2026 v27.8 issue, or something specific to my installation.I'd appreciate it if anyone running the same version could try this quick test and report the result.

While playing around with the format of the toolbar, I accidentally changed the layout into a two-column format with all of the tool groups expanded within those two columns. For instance: the Pen, Add Anchor Point, Delete Anchor Point, and the Anchor Point tools were in a box within that column (NOT A FLYOUT BOX), so I didn’t have to click/hold on the pen tool to expand that group to select one of those tools. They were already displayed within those two columns. As were all of the tool groups. However, that layout disappeared after closing Illustrator and opening it again. I cannot remember how I arrived at that layout. Can anyone show me how to recreate that?

I've seen this come up a few times on a google search. Attempted to delete and re-install a few times to no avail.I ran through the suggestions on this page:https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-not-responding-and-constanly-crashing-windows-11/m-p/13007623#M366676 but this did not resolve either. I'm not doing anything too demanding. Literally opening a single pdf and have to wait 10-15 seconds of Not Responding before I can do anything.Running windows 11 64-bitI've tried running in administrator mode (which is annoying as you have to always press OK on the dialogue box before opening) and as others have pointed out, cannot run in compatibility mode as the options only go up to windows 8. Bizarrely, I had no problems until I upgrade to a paid version (so I could get signatures) and this is when I 1st started noticing the problem. Is this the reason? Or just coincidence

Hello guys! I want a refund for my latest charge for the product as I am not using it for some time already 

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  I’ve tried using a different browser, incognito mode, clearing cache, and nothing works. I’ve been asking and trying all day and I don’t want to be charged 

I want to cancel my subscription to AI Assistant for Acrobat. I don’t want to renew the payment method and don’t want the subscription to be renewed.

I have an Adobe Acrobat reader account. Since yesterday I cannot open any of my pdf’s documents in file Explorer.  I have windows and using Chrome as my browser.  I have uninstalled and reinstalled so many times, with no luck.  Support is useless as I seem to chat with a bot.  I am not interested in editing etc any pdf files, all what i want to is print. I have a small business where I do designs using Canva and I need to send these design to my printer for various applications. No matter what i do it tells me I have seven day free trial.  WHAT IS THE ISSUE.  

I'm having trouble with Lightroom 9.0 and 9.1 on my Mac mini with an Apple M4 Pro. The app freezes during use, while versions 8.5.1 and earlier work fine. System details: Mac mini with an Apple M4 Pro Processor: 14-core GPU: 20-core RAM: 64 GB unified memory Storage: 1 TB SSD macOS: latest update Tested Lightroom Classic versions: 8.5.1 (stable), 9.0 (crashes), 9.1 (crashes) Is there anything I can do about this? Are there any solutions?   Best regards,Marek