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I’m on Adobe Creative Cloud (annual plan, paid monthly). I missed the 14-day cancellation window because I was in exam season, and I only needed it for school. Has anyone successfully gotten the early cancellation fee waived or reduced in this situation? What worked when you contacted support? HELP because i CANT afford it, im still a high schooler, and my family has financial problems.

I have cancelled my subscription and I still got charged for whole year I don’t want this subscription kindly cancel this and issue refund 

自分がプロジェクトを作成するとA1やA2なのですが、クライアント様から共有されたプロジェクトでは全部のトラックがUになってます。これは何か特殊な状態なのでしょうか？ 

Hi,We are running a Remote Desktop Farm on Server 2022.Adobe Acrobat Reader is installed & updates are set to install automatically.As far as I can tell all servers are already running the latest version of Adobe Reader which is 26.001.21529. Yet users are being continually prompted with a pop-up window similar to the attached image.If I log into the same server with my admin account and open Adobe to check for updates. It reports that the software is up to date.Any ideas why this is occurring and how can I stop it?Thanks in advance for any replies.Adobe Updates annoying users 

Hi.Few days back, I paid the free trial of Adobe InDesign using GCash. Only to be declined due to its “lacking” in validity, because of this, I wasn’t able to cancel my free trial plan.The email you sent me doesn’t sit right with me because the transaction went through and I have transactional evidence that recorded the payment. Please fix this issue.

Can someone send me the link?

Me sale “Ha habido un problema Inténtalo de nuevo más tarde.” Y ya gastó los créditos 2 veces (800) sin generar nada.

where did the masks functions move in the latest update? I need to create custom shape masks, not just cropping - - and that option seems to have disappeared. 

As you can see in the photo, after I apply my layer mask, it Photoshop seems to be creating these transparent areas around the edges. How can I get rid of these or what settings are causing this? 

I have footage shot across 2 phones and a GoPro.When going abroad, the filenames are labelled according to local time, but the ‘Creation Date’ saves according to my home’s time (London, BST). For example: filming at 16:35 in Germany creates a file called “20260426_163508.mp4” with the Creation Date 26/04/2026 15:32 …This, however, does not happen with the GoPro, which saves the files according to local time (in this example, 16:35)So the goal is: I want to change all the ‘Created/Capture’ times from phone media by 1 hour, so I can sort and filter everything chronologically in Premiere.I cannot sort/filter by filename, because GoPros save with a different naming convention unrelated to DDMMYYYY_HHMMSSI tried using Adobe Bridge – firstly, the time there is off by another hour for some reason (now 14:35) so that’s weird. Now I try to to shift the Date Created by 2 hours. It then looks correct (the Date Created matches the filename) in Bridge, but this then not updated in Premiere Pro:In P

I encountered a serious UI bug in After Effects affecting the Timeline panel switches.After using the new Angular tool / Bone Structure workflow (possibly related), certain layer switch controls in the Timeline panel became completely unresponsive. Specifically, the Switches area (including Shy, Solo, visibility and other switch icons) appears visually active, but clicking any switch only highlights the entire switches region with a selection outline instead of toggling the actual switch state.The controls behave as if the Timeline panel is frozen, while the rest of After Effects continues to function normally.What I already tried:Restarting After Effects Clearing cache Resetting workspace Renaming the composition Opening different projects/compositions Restarting the computer Testing other Timeline layoutsNothing resolved the issue.This may possibly be related to running DUIK/Angular rigging tools or to a GPU/UI rendering issue. I am using anMy specifications:Windows 11NVIDIA RTX 3060

When I try to use Generative Fill as I have done many times in the past, I get an error message saying “This feature is currently not available”. This only started happening when I installed PS v27.6.0 this morning. I checked and I still have credits available. I am using PS on a Windows 11 PC with the latest updates (as of April 26, 2026). Help! I use generative fill all the time. 

When I click the Pen icon to add my signature to a document Acrobat crashes. We have tried uninstaling and reinstaling and using the most current version of Acrobat as well as the last version. Any other suggestions?

Hola, No puedo renovar mi suscripción de Lightroom. Quiero pasar al plan mensual. GraciasJuan

Why does the workspace turn gray after adding open files?   It will not let me combine, I have to close it.  

I'm using the latest PS/ACR version on a Windows 11 laptop.I extracted two lossless PNG files from different 4K (30 FPS) videos taken with the same camera - Nikon P1100.The first image was a bird with a blue sky background.  I edited the bird with an ACR filter subject mask and did a surprisingly good job of lifting shadows, as well as some other minor slider tweaks.  A few more PS tweaks, and the jpg was ready to go.The second image was a bird with a marsh and woods background.  I used an ACR filter subject mask and darkened the bird without performing any background masking.  However, as soon as I exited the ACR filter session with the change and returned to PS, the background was badly muted, so I had to abandon that edit and make subject mask tweaks in PS.Two questions.  First - why was the background muted in the second image?  Second - for future edits with lossless PNG files extracted from videos, is it best to attempt ACR filter subject mask tweaks, or just do them in PS? 

Hello,For a specific FM document, I have set some Find/change settings (with regular expression), and would like to keep these Find/change settings all the time when I re-open this specific FM document (not for new documents). How to do it ?

My keyboard shortcuts on Windows haven't been working for a little while now. Other Adobe apps don't have this issue.I tried all the reset options, deleting and re-installing it, of course the preferences in the app itself… Nothing changes the fact that the keyboard shortcuts don't seem to work. What now?

When i Use the Perimeter measurement tool, it measures the distance, and then the measurement is a hidden comment, how do i get it to be visible like it does with the distance tool ? I use Perimeter way more than distance and its so annoying having to click in comments to see the distance - please help

lightroom classic will not download. I click the download icon and... nothing.

 Samam. I can't save my files to Calud in Phptoshop, what should I do? All payments have been made but this situation is repeating frequently for me  

今回が初めての購入です。5/9（4，5日前）にAdobe Creative Cloud proの年間契約プラン（月々払い）を登録しました。それについては体験のつもりで、14日以内に解約すれば請求はされないようでしたので一旦契約をしました。そして3か月だけ利用したいと思ったので別サイトで3か月分の利用引き換えコードを購入し、同じアカウントに追加しました。その後年間プランの方は解約しようと思ったのですが、コード分が無料期間として年間プランに追加されてしまい、無料期間終了後から再度年間プランの請求が始まるようでした。年間プランを解約したいのですが、5/12の今日解約したら追加した無料期間分も含め全て失うことになりますでしょうか。すでにコードで購入した3か月分だけの利用はできないのでしょうか。チャットサポートは役に立たず、電話もつながらないので…お詳しい方、ご教授いただけますと幸いです。

I recently updated to Indesign CC 20.0 from 19.0. I used to have this issue with CS2 but I can't remember how I fixed it. When switching to and from the text tool Indesign lags for 5-6 seconds each time. Double clicking on a text box gets the same result, as well as using ESC to exit the text box and return to the pointer tool. I'm using Windows 11. There are 13 fonts in this 26 page document, lots of links but I was not having this issue until just the other day when I updated. I have reset my preferences and that did not help.     <Title renamed by MOD>

学生プランで認証されていたが正規で請求されていた。今年も学籍更新していたが請求書を見たら正規の値段になっていました。

I am a paying subscriber for Creative Cloud products (specifically Adobe Illustrator).However, Adobe Acrobat is (supposedly) a FREE PDF viewer. I have downloaded and re-downloaded Adobe Acrobat several times and every time it asks me to “Start my free trial of Adobe Acrobat” with the following options: “Buy Now”, “Start Free Trial”, and “Quit”The most annoying part is that I am trying to access a government form that should be free to access for the public, but its being paywalled by bulls**** software. Why is it asking me to pay for a free PDF viewer?