Solved

This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.   Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.   I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.   Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.

I keep on trying to open creative cloud and getting the error code {"error":"invalid_credentials"}Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? (also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)

Hello Adobe. I would like to get a refund. I was charged for 35.99 euros today on my card. I've used adobe once on a free trial for university and then canceled. I have no idea why is my card being charged now. I can't even see the transaction on my account here with todays date.

Prélèvement sans prévenir, interdit

I recently installed a perpetually licensed Adobe Acrobat Pro 2020 on a new machine. I went to Products → activated devices to remove it from the old machine and I do not see any activated devices. When launching the program, I do receive a warning about not being able to use the product in 30 days. In the past there was a list here of every device. Is there a way to reset this or bring it current? Thanks,Theo

Dear Adobe Support Team,I am interested in purchasing the Adobe Creative Cloud Student and Teacher plan with the introductory price of US$7.99/month.Before subscribing, I would like to confirm the eligibility and verification requirements for a teacher in Vietnam. The person who would register is currently a lower secondary school teacher at a Vietnamese secondary school.Could you please help clarify the following questions?Is a lower secondary school teacher in Vietnam eligible for the Adobe Student and Teacher plan? For teacher verification, could you please confirm what types of documents are accepted? In particular, would a teacher ID card together with an official employment verification letter from the school be sufficient, or is a recent payslip mandatory? Also, do the documents need to be in English, or are Vietnamese documents accepted? Can the verification documents be submitted as scanned copies or clear photos? If the school does not provide an official school email address

Hello! I was charged by Adobe after my trial ended yesterday. I forgot to cancel my trial and I haven’t been using the application ever since I signed up for it. When I go to “Manage plan”, is says “Unable to manage, You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will be suspended.” How am I able to resolve my issue without my card getting charged for incase I put some money in it?

I’m using the “For Next Number of Paragraphs” type for an index entry and setting it to 2. The second paragraph extends onto the following page, but the index is only showing the first page. 

I'm working with Photoshop 22.0.0 and I have a PSD containing more than 1000 dividual shape layers (vector layers). Many of these shapes overlap each other. For example:     Even if Shape 1 does not directly overlap Shape 4, they should all be considered part of the same connected group. So I need a Photoshop script that works as follows: When I selects a single Shape Layer, the script will find all Shape Layers that overlap the selected layer. All layers in that connected group should be merged into a single Shape Layer. Layers that are not connected to the group must remain untouched. The final merged shape should use the appearance (fill/stroke/style) of the originally selected Shape Layer. Thank you for your all help!

I am now totally frustrated!!! I work hours on my own images with AI, and they keep getting rejected for similarities. I put each image into TinEye, and they always return 0. Not only that, but I don’t spam the system. Furthermore, I might put up six photos a week. All were rejected, not for problems but because they had too many. They should let clients decide which picture they want if there is nothing wrong with it. And what photographer they would like to work with,  I spent credits on these. Time on these, I am getting so frustrated. Kitchens and bedrooms sell really well. I don't want to create wild, crazy stuff that is just going to sit in my portfolio. How do I handle this frustration? What is the marketing strategy behind this? Can someone help me with my frustration? And all the money I spent generating these images. The small images are just to show you what they turn down, not to critique. I'm really not looking for a critique on these images. They just turned them down bec

Hi, I’m pretty new to this, but I’ve been following a bunch of the online guides.  I’m working on my first character puppet.  It’s a supervillain character.  I was able to get an unmasked version (Overseer Puppet) imported with front and ¾ views and got it so that the head is attached to the neck and the neck stays put at the bottom so it naturally moves when the head moves.  However, I’m running into problems with the masked version.  He’s got a hood and I thought I had all the layers right, but the neck is bolted to the head and nothing I do seems to be able to pin the bottom down.  I’ve tried both with the hood (Overseer Masked) and without (Overseer Masked No Hood) and even though it’s rigged the same way as the unmasked head, the neck isn’t behaving right.  I’ve included my project file with (hopefully) all applicable media.  I did notice that when the hood is on, the neck picks up the layer behind it (per the contour).  My goal here is to have the hood attached to the head but pi

I open several images and that is fine, I can see them all in Photoshop but when I make one of them 'full screen' to work on it and then after closing that one image all of the others are hidden and I can only bring them back by going to 'Window' to choose open files and can only make them visible choosing them one-by-one... I've tried searching, like choosing 'Bring all to front' but that does not bring them back into view. Is it possible to bring back all open documents so I can see them again rather than having to bring them into view again one by one? Thank You, - Ken

Posting in the Adobe Create Cloud uservoice after a recommendation from online live chat help, as Adobe Stock neither has its own Uservoice or Feature Request submission option. There needs to be an easier way to report an issue with an individual image from Stock.Adobe.com. I've had a couple incidents where an item either was showing up in safe search despite being explicit, or the final downloaded image is different than what was shown on the preview - e.g., downloading a vector file for a set of multiple logo icons and receiving only one with a different layout. Going through help chat to report this is tedious and time-conusming. The live chat assistants usually assume I'm either swiping the unpurchased watermarked preview and complaining about its resolution, or I'm trying to get credit back for a purchase. This is not their fault, but it takes going in circles a few times to figure out I'm just trying to report an issue with an image so other users don't come across it

my wife and i have seperate usaa credit cards. The charge for $19.56 is to my account number. How do i change the charge to my account to facilitate the payment 

as I have paid for duplicated account, would it be possible to have refund please?

Hello everyone,I have a question regarding Adobe Stock contributor accounts.If a contributor receives a very large number of file rejections, can Adobe Stock block, suspend, or permanently close the account because of the high rejection rate?I understand that rejections are a normal part of the review process, but I am curious whether there is any specific limit or threshold that could put an account at risk.Has anyone experienced this personally or received any official information from Adobe about it?I would appreciate hearing about your experiences and insights.Thank you!

the issue started today, window 10 PCs, Adobe XI launches then closes within a few seconds.  Anyone else experienced this today? Wondering if its a Microsoft or Adobe update. 

Bonjour,J’avais annulé mes souscriptions fin mars et un nouveau service  Assistant IA pour Acrobat m’est facturé depuis 3 mois sans que je n’ai rien souscrit.Impossible d’envoyer un message à un quelconque service client en dehors de 9h-17h du lundi au vendredi : mais je ne suis pas disponible sur ces horaires là !Je suis scandalisé par l’impossibilité de joindre le service client par mail en-dehors des heures d’ouverture et la facturation de services à mon insu.J’attends un remboursement rapide, merci. 

I'm currently working on redesigning a herbal wellness website that offers products such as herbal powders, and immune-support supplements. My goal is to create a clean, trustworthy experience that helps visitors easily discover products while also learning about their traditional uses and benefits.One challenge I'm facing is organizing product categories. Some products fit into multiple wellness goals such as digestion, immunity, and daily wellness, so I'm unsure whether to focus on product types or health-support categories in the navigation.I'm also looking for suggestions on presenting educational content alongside product pages. Would expandable sections, comparison tables, or infographic-style layouts improve engagement without making pages feel cluttered?Finally, what are some effective ways to build trust visually for a natural wellness brand? I'm considering ingredient-focused graphics, educational illustrations, and simplified product benefit cards.I'd appreciate any UX/UI re

I have contacted adobe via chat agent.They said that they would email me.  They emailed me to a page that didn’t have a solution.They closed the Ticket. Contacted Agent and they told me to post on here.I would like my serials deactivated on the dead computers they’re registered please.

Generative Upscale in Photoshop web is not working, it will say something went wrong, not upscale and also has another what looks like an error code "0" This started happening yesterday afternoon and is continuing to occur this morning.  On another note, after reading through some of these Firefly forums this morning, and after receiving a $10 a month increase in my monthly subscription price… Adobe needs to seriously making all their Firefly offerings free until they actually work out all of the bugs in this system. You can’t just be taking money from people and giving them absolute garbage over and over again.   

I'm using Indesign 2023 and I'm trying to type Arabic. I turned on the Adobe World Ready option in the Paragraph panel, but the direction of the text is wrong. symbols end up in the opposite area instead of the correct area.  I looked at YouTube videos and the place where they go does not exist in my version, where should I go for this? to make the text direction RTL for a certain paragraph?  Thanks!

Добрый день. Второй месяц подряд замечаю что средства за месячную подписку (телефон) списываются дважды, так случилось и недавно, вчера списали деньги и сегодня, можно ли их как то вернуть либо же уже оплаченные средства перекинуть на следующий месяц?

いままでSONYのα7IVを使って写真の編集をしてきたのですが、この度α7Vにカメラを買い換えました。以前までと同じ設定にし、撮影に臨んだ後写真の現像するべくLightroomClassicを立ち上げたのですが、普段使用している基本補正のプロファイル欄にある「カメラマッチング」の機能がありませんでした。 先日、α7VがLrのサポートに対応したことを確認し、ロスレス圧縮RAWのみであることも確認をしたのですが、現像時に自分の望んだ色に設定することが出来ません。 これはAdobe側のカメラの対応待ちの状態なのか、それともこのカメラからこういう仕様なのか、こちらの何かしらの設定の問題なのか、ご存じの方がいればご教示お願い致します。

I’m creating a Regional cookbook in InDesign. Each document has multiple recipes. There are multiple documents for each region. When I bring the documents into a Book files I don’t see a way to group the 5 different regions.  Sorry, it’s hard for me to explain.Example:Northern region has 7 files (each a different state with multiple recipes)Middle Regions had 5 files. “  ”Southern Regions has 6 files. “  ”When I bring each file into the BOOK project, I don’t know how to differentiate which chapters go with the separate regions. I would like to color code each chapter to show which region it’s in. Is there a way to group chapters or make subchapters, or anything to group things together?