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Hi all,I’m sure this is probably schoolboy error stuff but i cannot get my head around it. An already graded clip but I want to raise the colour in a certain area. Use the mask tool but everywhere outside the mask goes back to its original log colour. I tried duplicating the clip but got the same result. Can anyone help me out on this? Thank you.

Hello. I need help from an Adobe staff member with my main Adobe account.My main Adobe account has been completely inaccessible for more than a week. Every time I try to sign in, Adobe displays the message: “Your account is undergoing some maintenance. We apologize for the inconvenience, your account will be available again soon. Please try again later.”This is not a browser, password, or computer issue. I have tried signing in on multiple computers and the same message appears everywhere. I also used Adobe's “Find your account” recovery process. Adobe successfully finds and identifies my Personal Account, but after I click Continue, I immediately receive the same “account is undergoing some maintenance” message.Because of this account issue, I cannot use Photoshop or Illustrator. I have already waited for more than a week, so this does not appear to be temporary maintenance.I also tried contacting Adobe Customer Care, but the support system requires me to sign in to the affected accou

i am used to a tick to the right of the crop tool options bar - its comforting - i know i can press enter but…...help please...

After updating LRC v 15.5, I am unable to control or change camera settings on my camera when shooting tethered. The camera will not allow me to change apertures, shutter speed, ISO, focus points etc.When i disconnect tethering, it works fine.I am using Canon R5, Macbook Pro, Sequoia 15.7.1

I am experiencing severe and increasingly worsening copy/paste issues in Adobe Illustrator. Copying and cutting works, but pasting fails almost every time, making normal work impossible. I have tried everything: resetting preferences, restarting Illustrator, using the toolbar buttons instead of shortcuts, disabling GPU performance, testing with and without plugins (Overlord uninstalled), clearing caches, testing scaling and high-DPI monitors, reinstalling Illustrator via Creative Cloud, and even trying older versions. None of these solutions have improved the problem. This issue is persistent and escalating, and it completely prevents reliable workflow. I need a solution, as this behavior is not normal.

Need to cancel this charge of $54.22/month.  Tried but just get a continuous circle. What’s wrong

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

This is happening to several people in our org intermittently but enough to where they are reporting about it.Say there is a PDF, (A).When we go to the top bar and press view, then new window, it opens another PDF (A) that we will call (A2).So now, we have open PDFs (A) and (A2).The issue is that whenever we navigate through the bookmark selection on (A), the pages on (A2) change instead of (A). Our Acrobat is completely up to date, all Windows Updates installed, and we’ve reinstalled the program only for the user to tell us that it’s happening again a few days later.Any help would be greatly appreciated!

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund. 

「14 日経過後は、契約残額の 50％の解約料（早期解約料）が適用されます。」とのことですが、例えば、2024年1月1日に契約し、更新日が2025年1月2日となり、解約期限は2025年1月15日23:59までと思っているのですが正誤をお教えいただけましたら幸いです。何卒よろしくお願いいたします。

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

Me suscribí a un plan pensando en que tendría la prueba gratuita como me decía en la página de Adobe y para suscribirme debía aceptar dos planes y me cobraron 60.900 por los dos de una vez y yo ni siquiera había utilizado Acroba. Unas horas después de darme cuenta, cancele los planes para que me devuelvan el dinero como lo dijeron y no lo han echo. En realidad no utilizo estos planes muy seguido y no me parece justo que me hayan cobrado sin permitirme la hacer la prueba gratis que anuncian.Les pido el favor de que me devuelvan el dinero ya que no utilicé estos planes.

Hi, Are there any senior discount programs available? Being on a limited fixed income is difficult to continue using Adobe software.

I did not realize that my free trial had ended and was converted into a paid subscription today. I noticed the e-wallet charge today. For information, I subscribed the plan on August 29th, and just cancelled the whole plan today on September 7th.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Thank you. 

Buenos días, Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

PROBLEM SUMMARY:The physical ASUS Dial or touchpad DialPad works for Windows volume and brightness, but completely fails to work natively inside Adobe Photoshop (no smooth brush size scaling, zoom, opacity, or HUD). A factory reset or clean driver install does not fix this. The root cause is a three-part installation failure by ASUS:1. The ASUS Control Panel Toolkit installer leaves the extension packed in a .zip archive instead of installing it.2. The native C++ bridge file (AsusDCPPhotoshopExtension.dll) is not copied into Photoshop's plugin directory.3. Modern versions of Photoshop block unsigned legacy CEP extensions unless an Adobe developer debug flag is turned on in the Windows Registry. Follow this step-by-step fix to restore full native control. STEP 1: Extract the Missing CEP Extension Files1. Open File Explorer and navigate to:C:\Program Files\ASUS\ASUS Control Panel Toolkit\(If not there, check C:\Program Files (x86)\ASUS\ASUS Control Panel Toolkit\)2. Locate the file named

I was charged SGD 40.60 and SGD 9.46 by Adobe on 31 Oct 2025, for the free trial which lasted 1 week. However, when I tried to cancel the trial, I was unable to cancel as there was no link for me to click to Cancel.How do I cancel when there is no link to cancel under "Plans"?The FAQ said that you have to go to "Plans" and select "Manage Plans" and then select "Cancel your plan". However, when I click on "Plans", there is no "Manage Plans". It instead says "You have no paid plans". So, how did I get charged SGD 40.60 and SGD 9.46 by Adobe?The 2 amounts are because, i signed up for a 7-day free trial for Adobe (S$40.60) and AI Assistant (S$9.46).I was unable to cancel the free trial, which resulted in me getting charged the above fees. Now, my bigger concern is that it will continue to charge me on a monthly basis, as I am unable to cancel this Adobe subscription. Is anyone able to tell me how I can cancel this? I am very concerned about how poor the user-friendliness of

I have FM 2022. Look at the first picture. It’s an anchored frame with a drawing in it. In the first box below you can see the dimensions for the anchored frame. The frame is 10 mm higher than the drawing, so 5 mm space over and under it. We can see that the anchored frame is 151,013 mm high. BUT look at the box below. The width and heigh of the drawing is not at all true! How do I get the correct measurments? I imported the exact same drawing in FM 7 and got the width to 154,109 and height to 141,013.At first I thought that the lower box was for something else, but if I click on the drawing and then on the icon for Object properties, this box opens. 

After importing from Word, I often find myself with an unneeded style that InDesign thinks is in use somewhere. I try deleting it, and it asks what style to replace it with. But since I don't know where it's applied, I don't know what to replace it with. So I have to fire up Find/Change, select the styles menu, scan through my ~100 styles and select the one to search for. Why can't we have a right-click option to "Find this style" right from the Paragraph Styles pane? We can do that for colors, why not p-styles? Is there any way to use scripting to accomplish this task faster than manually searching the F/C dialog every time? Maybe a script to add to the right click menu, or another way to search that would be faster. I'm curious if anyone else has a better idea for how I can accomplish this. Thanks! 

Everything was working fine, but now I am unable to use the generative fill feature in both Photoshop and Illustrator, as it says "Please check the internet connection and try again". Attaching the screenshot for your reference. Would be great if someone could help.Thank you 🙂

Después de la actualización 21.5.1 cuando abro un archivo en Indesign e importo texto, o si por ejemplo tengo combinación de datos,  si el texto tiene acentos o símbolos como el del euro, se cambian por otros símbolos…. Le ha pasado a más gente? Soluciones? Gracias. 

Hello Adobe Community,I am unable to access Behance on both desktop (Microsoft Edge, Windows 10) and the Behance mobile app. Each time I log in, I receive “Access Denied (HTTP ERROR 403)” and my profile appears blank.Here are the details of what I’ve tried and observed: Location: Cebu City, Philippines ISP: Converge ICT Devices tested: Windows 10 PC (Edge), Android/iOS Behance app Troubleshooting done: Cleared cookies/cache in Edge Tested in InPrivate mode Reinstalled the Behance mobile app Tried different browsers and devices Network test results: Ping to Behance server (151.101.193.197) succeeds with ~18ms response Traceroute shows clean path through Converge servers to Behance Issue persists across all devices and networks (Wi‑Fi and mobile data). This suggests the problem is not with my ISP or device, but possibly with my Adobe account or regional access restrictions.Has anyone else in the Philippines experienced this? Could this be an account/

I was working on a project using Adobe InDesign (on a Mac), saving copies of the file as I went along, as well as saving copies to my desktop. I have finished the project, and no longer need the 20 copies I have saved. I deleted the copies from my desktop, but they still appear in InDesign. When I try to click on the copies, it says: Either the file does not exist, you do not have permission, or the file may be in use by another application. The thing is, I am the owner of the files, and my laptop is now losing 20% battery/hour while it is logged off because the program is using so much energy. How do I fix this problem?

Ik mis de binnencirkel radiaalfilter (doezelaar) in camera raw, deze is wel aanwezig in LCR.

I am creating an interactive pdf with fillable text fields. How do I turn off the spell check for the text which appears as a red "underline" when I type in the box in the pdf? Thanks!