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Hello, I thought I cancelled my free plan correctly but I did not. I received an invoice today of the monthly payment but I haven’t used the service since the end of the free trial. I know there is the 14 days policy and I would like to get reinbursed (I cancelled the plan after seeing the invoice). I tried to search everywhere in the website and through the chatbot but I did not mange. Can an operator please help me withb the refund? Thank you.

Hi, I see in my bank account two subscriptions running from Adobe and I don't know how to cancel it, when I'm clicking on manage subscription it opens in Google Play store, but they are no subscriptions from Adobe there.

I am experiencing a persistent "Error updating links/artifact" when trying to update an existing Share for Review link. I need to keep the current URL to preserve existing client comments, but the update fails every time with a generic error message.I have inspected my UXP logs and found a specific HTTP 400 (Bad Request) error. Here is the relevant snippet: [Error] [console] Unknown error getting asset with cloud ID SAMError: [UNKNOWN] Unexpected response status: 400 for https://platform-cs.adobe.io/content/directory/resolve?id=xmp.did:1937be00-1b1b-49fd-a2ff-1b62346e8a9cTechnical Details: InDesign Version: 21.3.0.60 (2026) OS: macOS (Mac Pro) Error: artifactUpdate failure for asset urn:aaid:sc:US:2b61c263-aa20-4bf9-a872-70744038f35f Troubleshooting done: I have tried restarting CC services, clearing UXP caches, and re-linking the document, but the "resolve?id=xmp.did" call continues to return a 400 status. Is there a way to force a metadata refresh or fix the server-side artifac

It disappears after a focus change, but editing continues normally after I click back in the text. When I click back into the text, the insertion point does not reappear until I have used an arrow key or typed something. When it does reappear, it is wherever in the text that my mouse cursor was when I clicked back in. I can work around the problem, but it's a nuisance. Has anyone else experienced this?There is no similar behavior in any other application; it is peculiar to ID.Thanks

I don't want to seem overly negative, as I really like Adobe products in general... but I've just paid full subscription for Adobe Acrobat Pro, hoping that the OCR would do a good job, and it's terrible. No better for accuracy than OCR scanning I used 20 years ago. Are there no settings to adjust the scanning quality? To adjust the contrast. It's one option and that's it seemingly. I was hoping to convert this PDF document (1981 PDF Document) to maintain the original 1981 look, but be possible for blind people to use with a screen reader, without having to almost re-type the entire document. I can't see any options to tweak the AI / method used to try to get a better result. Am I barking up the wrong tree with Acrobat?

I don’t know if this is even possible to calculate somehow, but maybe someone can help. If i have a 200ppi image in a file, and i want it to keep the size, but have 150 ppi, is there a way to calculate what ppi i have to use for rasterizing? I am aware that rasterizing an image from 200 ppi to 150 ppi will not give out the same result as rasterizing a vector object to 150 ppi. Again, for exampleVector object > rasterize 150 ppi > object with certain “pixel density” 200 ppi image > rasterise ? ppi > object with same pixel density as option 1 (150 ppi) < is this even possible?  

I'm afraid to ask based on what I have read about radio button groups. All I want is the most basic functionality that anyone would expect to see happen. I have 3 questions that require a Yes or No answer. I added a set of 2 radio buttons to question 1 and set them to Yes or No, making Yes selected by default. Of course they were automatically created in Group 1.Now, I need the same thing for question 2 and question 3. But when I create new buttons they get added to Group 1 which does not work. When you go in the Properties you can see the Group 1 with a dropdown but there is no other group in there to select and I cannot for the life of me figure out how to make another group for the buttons for question 2 and then another group for the buttons for question 3. People are talking about custom scripts creating fields and all this, I just need some functioning radio buttons. Does anyone have a solution? I saw one article that talked about right clicking and selecting wrap in new gro

I have been working on another computer and now need to work on the same project on a different computer.  Premiere Pro will not open the project - the message "an unknown error occurred while opening the project" come up.  Both computers are upgraded to the latest version. Please help.

Verwende LR classic 15.1. Meine Bilddateien befinden sich im Netzwerk auf dem Synology NAS DS418 im Verzeichnis Bilder. Unter \\DS418\Bilder kann ich auch darauf zugreifen. Wenn ich neue Dateien importieren will, so finde ich dieses Verzeichnis in der rechten Spalte des Importieren-Fensters jedoch nicht. Und das obwohl andere Verzeichnisse auf dem NAS angezeigt werden.Ich bitte um Abhilfe.Mit freundlichen Grüßen,Joachim Müller-Klink 

Hello Adobe Support,I am experiencing an issue with Partner Models in Adobe Firefly and would appreciate your assistance.For the past two days, all Partner Models have been unavailable on my account, while the native Firefly models continue to work normally. Since a significant part of my workflow depends on these Partner Models, this issue is having a direct impact on my productivity and client project deliveries.I currently have available credits that I am unable to utilize for the features included in my subscription, which has considerably slowed down my work. I initially assumed this might be a temporary service issue and waited for it to be resolved, but the problem persists.Could you please clarify the following:• Is this a known issue affecting Adobe Firefly Partner Models?• Is there an estimated timeline for resolution?• Is my account affected by any restrictions, eligibility requirements, or regional limitations?• Are there any troubleshooting steps I can take on my side?As a

Good morning/ afternoon / evening to you all.I've got a user who has InDesign 20.3.1 x64 installed on their computer. For the last two weeks the following problem occurs: Open an INDD file using File, Open and the file opens as Read Only. If you use Windows File Explorer to open the file (Double-click to open file) it opens fine. I've gone round the houses (and forums) with this one and cannot find anything to give me a hint of where to start looking at this. The user has had InDesign for years and this problem only started 2 weeks ago. Diagnostics:PC is an Intel I7 with 32 GB RAM, running Windows 11. The InDesign files are all stored on a network drive. Windows Reliability History shows no major updates to the operating system or to system drivers, other than the standard Security Intelligence updates for Microsoft Defender, for the time period involved. The users are not able to update BIOS or firmware updates without a member of IT (me), so I know the system arch

Update 21208 of Acrobat Reader breaks the app, it won’t start on Windows 7.It shows “This program couldn’t launch because the object api-ms-win-core-winrt-l1-1-0.dll is missing” or something along those lines....Please fix. Acrobat Reader 32-bit, Win 7 SP1 64-bit

Hi,we get following error in Salesforce when using Replace Recipient option: 403 : {"code":"PERMISSION_DENIED","message":"This user does not have permission to replace a participant."} Does anyone know how to get it solved? Thanks,Ewa

I canceled my subscription and it did not go through so I ended up getting charged. I have canceled my subscription again and would like a full refund.

i am unable to buy plan with a free trial, i have attached my 2 card with it, which has a good balance in it but when i attached the card and subscribe to the plan it shows you have a card issue, contact the card issuer, kindly reslove this issue i want to purchase but with free trial.

When I tried to edit a PDF with underlines and the automatic save function failed to save correctly, I lost all my progress. Honestly, this is the worst Adobe software. I much prefer software that isn't up-to-date but still works perfectly for what I need, rather than software with all the latest features.I can only recommend that others not use it because there's no guarantee that the main functions will work properly.

Whenever I expand the image, the sharpness got decreased. At some point after certain expansion the image quality became so terrible. The previous version before your update didn’t have this issue, and I think it still work much better than the current version.

We are launching a commercial website using Kepler Std via Adobe Fonts. Can you confirm whether the font will continue to be served if our Creative Cloud subscription expires and whether there are any restrictions on using Kepler Std on a production website for a client brand? According to my knowledge, I can use Kepler Std for commercial use as I have the subscription. Please clarify. Thank You

先にiPad版でillustratorを月契約していましたが、パソコンでの編集が必要になり、パソコンでも契約をしました。iPad版とパソコンで同じですが、支払いは別になっています。※購入者が別扱いになっている一つにまとめたいのですが、iPad版の契約を解除しても大丈夫でしょうか？チャットのアドバイザーには両方契約が必要をいわれてしまいました。どのようにしたらよいかアドバイスお願いします。[アカウント / 支払い / プランへ移動しました：モデレーター]

 It's been a month and a half since I last used Adobe Firefly's Expand Image feature. And now it seems much worse than before. It can only create one image at a time (instead of three), it crashes if you create too many images simultaneously, and MOST IMPORTANTLY, it creates images with significantly lower resolution than before and inferior to the original image. What's going on? If this continues, I'll probably unsubscribe.

Introducing Assisted Culling (Early Access) in Lightroom Desktop For providing feedback for Lightroom Classic, click here. TL;DR – Assisted Culling is getting faster, more powerful, and more accurate as we head to GA. If you tried in October 2025, we urge you to try the new version and give us feedback – especially for wedding & portrait photographers. We’re eager to hear your feedback!   Assisted Culling has received several updates since Early Access launched in October 2025. If you tried it then, here's what's new:  April 2026  Significantly improved handling of shallow depth-of-field for photos – a major customer ask. Images with intentional background blur are now more reliably recognized and kept rather than rejected as out-of-focus.  We’ve retrained the “Reject model” so it has more accurate identification of reject-worthy images. Additionally, an image can now be flagged under multiple reject reasons simultaneously:  Exposure Issues: includes a sensitivity slider so you c

I have a Windows pc with LRC installed. What should my settings be in the export dialog in order to export 24MP photos at full resolution. At present, images exported are no longer shown at full resolution or size, after switching to a new pc? Also, images exported with JpegXL selected do not export correctly. The Microsoft Store has tried to sell me a download for the problem - does Adobe have a fix?

Problema: Premiere pro trava, em "Preparando áudio" sempre que eu tento reproduzir algum clipe, me impedindo de ver as ondas sonorasPassos para reproduzir: Mencionado acimaResultado esperado: o “Preparando áudio” terminar de carregar e me mostras as ondas sonorasResultado real: “Preparando áudio” fica travado me impedindo de ver as ondas sonorasScreen Recording: If possible, include a recording of your screen showing the issue.Premiere Version: 26.0Operating System: Windows 10GPU Driver (Windows only): Nvidia GeForce GTX 1060Video Format: 1080pContextoComparar quando e onde o problema ocorre nos ajuda a identificar a causa.:Isso afeta todos os projetos ou apenas alguns? Todos.Isso afeta projetos novos e vazios? SimQuando o problema começou? Hoje Estou a um bom tempo tentando resolver esse problema, achei alguns posts em inglês de pessoas tendo problemas parecidos, mas não achei nenhuma solução

Eu ja tinha o plano completo da Adobe, mas acabo vencendo a minha assinatura e tive que renovar com outro cartao. E quando fui atualizar as informaçoes do cartao, automaticamente foi efetuado a compra do plano completo da Adobe, sendo que, eu queria apenas o plano de fotografia! E agora eu quero fazer o reembolso da compra que eu fiz porem nao estou conseguindo. Alguem pode me ajudar??

월결제로 사용중이었고 다음 결제일이 6월 13일이었어서 12일에 플랜 취소를 했는데 결제가 되었습니다. 환불 가능한가요? 학생이라 돈이 없는데 ㅜㅜㅜㅜㅜㅜㅜㅜㅜ