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I’m trying to click and drag on track 2 to move the image but the Selection tool snaps to the first track as soon as I try to do that.  Not sure how posting a screen shot helps but doing it anyway.  Thanks for anyone who knows what might be going wrong.    

When will Acrobat have a global setting to permanently disable the bookmarks sidebar (also called the navigation pane) for all PDFs? its quite a pain in the rump to have the bookmarks open on every doc that has them causing a part of the page to shrink, and causing me to stop what I am doing and having to close it.GIVE US THE OPTION TO GLOBALLY TURN IT OFF, OK?????

Product: Acrobat PDFMaker 26 for Word / Distiller 26.0 (Windows)Bug: When the page size is changed from A4 to a custom trim (6×9 in) during PDF creation, PDFMaker updates the page MediaBox to the new size but leaves the TrimBox, BleedBox and ArtBox with the original A4-based coordinates. The resulting boxes extend outside the MediaBox (e.g. MediaBox [0 0 432 648] but TrimBox [0 206.583 432 829.197], whose top edge ≈ 292 mm exceeds the 228.6 mm page). Downstream validators like the POD platform “Streetlib” that read the TrimBox (e.g. StreetLib) then reject the file: "height should be 229.0 mm but is 297 mm". Expected: TrimBox/BleedBox/ArtBox should be recomputed to fit within the new MediaBox when the page format is changed.

I have been trying to deactivate my account since I signed up. Your company makes it almost impossible to find a way to deactivate. I need help now.

Automating a Follow-Up E-Sign Template Based on a Radio Button SelectionCurrent Workflow:Template 1 (sent to all clients) is sent manually. Once the recipient signs and completes Template 1, staff review the response. If the recipient selected "Yes" on a specific radio button in Template 1, staff then manually send Template 2 (only applicable to select clients).Desired Automation: We would like to eliminate the manual step of sending Template 2. Instead, we'd like the system to automatically trigger and send Template 2 to the same recipient when the "Yes" radio button is selected in the completed Template 1.

I’m trying to drag the media into the timeline (no sequence yet), and it wont create a sequence. I’ve tried to right click the clip and then create sequence from there and it doesnt work. There is no cursor blocking indication, nothing happens when i drag and drop.I’ve also tried changing up some of the audio devices settings and clearing the media cache and whatnot too.This is my first time using Adobe Premier and I really thought it would be much easier to use but this is the worst experience with software so far. Edit 1:I am now able to create the sequence, but dragging a .mov file into it doesnt come with the audioEdit 2:for the audio problem, here is everything i’ve tried so far- Initial diagnosis (specific to the .mov file)Confirmed source patching (V1↔V1, A1↔A1) was correctly connected Confirmed the file showed "Contains Linked Audio" in Premiere Diagnosed Variable Frame Rate (VFR) as the likely cause (file was a macOS screen recording, "Movie on [date] at [time].mov")File-level

Hi updated to latest version and got this message on opening "“Adobe Bridge 2025” is damaged and can’t be opened."" Help anyone?

Hi,We have a Business Adobe License for Adobe Creative Cloud. I can see in the apps included in my subscription that I am supposed to have access to Acrobat Pro, but it’s impossible to download it from the Adobe CC desktop app, or even online. It says that I need to have a subscription, but I do have one and Adobe says that I have one included in my subscription…How can I solve this? Thank you so much.

2026버전 오브젝트 마스크 툴클립 선택하고 인물 위로 마우스 포인트 갖다대면 빨간색으로 인식되는 게저는 되지 않네요 인물로 해도 인식이 안됩니다.해결 방법 알려주세요

Hi all, this image was rejected for "Quality Issues," while a different elephant photo from the same trip and camera was accepted. I'd appreciate any technical feedback on what you think Adobe may have objected to. Is it noise, banding, softness, or something else? This is straight out of the camera and hasn’t been run through LR or PS so there’s no AI denoise or sharpening being done. Do you think there’s anything I can/should do to it to get it accepted? Let me know if you need any more information. Appreciate your feedback. Thanks. 

I am not sure what I am asking for here, but maybe it is a merge? That is why I can’t look it up. I had AI created an image that I need to be a vector file to move into CAD software. When I use AI 2026 and do a n image trace and expand I get the object with 2 lines that are adjacent to each there. I laser cutter/engraver does’t like this. Can you please tell me how to merge these lines if that is possible, or delete one set of lines? For some reason, I can’t upload the .ai file here, so here is the original that you may be able to recreate my steps.  

I have a character with earrings that have dangle applied to them. The dangle works great during recording. I have various “scenes” on the timeline where the character changes position on screen using hold keyframes. For example, one scene he will be on the right of screen, and the next scene he’s center screen.On every one of these scene changes, the earrings show a huge distortion for about a second until the dangle settles into the new position (see screenshots).I know this is likely happening because of the sudden change in position of the hold keyframes. Is there any way to avoid this distortion or a different approach I should use to implement these scene changes?With earring distortion after the scene changeCharacter as intended 

No longer seeing signature being populated at signature tag. Is anyone else having this issue? We have 10 customers who we integrate with and send documents for signature through their Adobe Sign accounts. Half of them no longer recognize the signature tag and place the signature at the end of the document, while others are still working fine. Trying to understand what in the new release may be causing this or if we need to make a change going forward.

Bonjour, Sauriez-vous comment désactiver la fenêtre qui s’ouvre à chaque survol de “rotation générative”, c’est vraiment indisposantMerci pour votre aide

Please help me get my refund. I was told that my refund is in process 4 months ago. But i still havent received it. My billing information is also still linked to adobe. I checked. Can you please help me to solve this.

Getting an error "Something went wrong while saving. Error ID: " when trying to give Adobe Pro license to userTriage:Tried a different browser. Tried signing in and out Tried other admin account.We have licenses available. Please assist.

AI misunderstood all of my video and image prompts, and my credits were wasted. At this rate, with 4,000 credits, I can make at most 5 videos per month, which means I won't be getting my money's worth. I'm going to cancel my subscription.

I want it to produce a vertical video, but it won’t 

I am within the 14-day window and Google Play told me to contact the developer. Please process my refund for Order ID: GPA.3358-6160-4582-66893..0

Hello everybody.I pay subscription for all Creatice Cloud products.Yesterday my Firefly credits ran dry and this morning I still cannot use Firefly.Does anybody know how long the credits take to reset?Is it daily or monthly or?I'm worried that I have to pay even more.Thanks if you can advise.

It there a way to remove this from Acrobat?  

Hello,I am currently using Adobe Acrobat Pro Version 2026.001.21691. I’m trying to change the fill/background color of a text box (without having to use the “Add a Text Comment” tool).When I right‑click the text box, I do not get a properties option. Using the Edit Tool only lets me add a background color behind the text boxes, not inside the text box itself.I need to know:How to change the fill/background color for new text boxes I create. How to change the fill/background color for existing text boxes in a PDF I received (the document already has content and text boxes, but I cannot find any option to change their fill color)Is this feature located somewhere else in the 2026 interface, or has it been removed?Thank you. 

Hello,I purchased Firefly Pro specifically because I want to use the Quick Cut feature shown in Adobe’s documentation and videos.I have Firefly Pro, the Firefly Video Editor beta, and the AI Assistant, but Quick Cut does not appear anywhere in my account.Could you please check whether Quick Cut is enabled for my Adobe ID?If it is not enabled, can you enable it for my account or let me know when it will become available?Thank you!

Please revert the changes to the hand tool. It’s been a while since it was changed but I really miss the old one. Or make it a toggle feature. I don’t like how it scrolls with the box now and I liked how clean the original hand tool felt.

I have premium subscription & I was able to rearrange documents in the order I wanted. Now I am not able to, reasons why?