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 Hello Support Team, I am experiencing an issue while generating a video in Adobe Firefly using the Brand Partner VEO 3.1 model. Although my account shows that I have unlimited access to Adobe Firefly and 2000 credits for Brand Partner features, the video generation consistently displays a “Something went wrong” error screen. When I open the credits page, it incorrectly shows 20001/2000 credits used, which appears to be a bug. I have not used anywhere near that amount, and I am still within the free trial period. Please look into this issue and let me know if there is anything I should be aware of regarding credit usage, limitations, or account settings. Thank you 

Trying to Archive Locally 7,695 images, always gets stuck at the final 10%.Restarted multiple times, and result is the same. Export to local SSD, NAS, External Storage.Lightroom v9.1 20251204-1659-82a72fdmacOS 26.2

When I tried to install a Script this message popup, how to fix this?      

Hello,I am posting here as a last resort because I am stuck in an endless "5-7 business day" loop with standard support. Case Number: ADB-42811846-M5N5 The Issue: Over a month ago, I purchased a 1-year Lightroom prepaid code from Newegg. When I redeemed it, the system created a parallel subscription instead of extending my existing plan. I contacted support, and the agent canceled the "new" parallel plan and promised that a replacement redemption code would be emailed to me so I could correctly apply the 12 months to my account. The Problem: It has been over 30 days. I have followed up via phone and chat multiple times. Every single time, I am told the case is "escalated" and that I must "wait 5-7 business days." I have now waited through four of these cycles with zero resolution and no email. I am a teacher and a dedicated photographer (shooting on a Sony A7RIII); I rely on this software for my workflow. It is incredibly frustrating to have paid for a year of servi

I have used this mp4 video file 1000000 times in other projects of the same format, but this time I can't add it. I have already tried converting it to different codecs, but nothing helped. I often encounter this problem when using other videos. I can't understand what the problem is? Only the audio is added. What is the limitation? The most interesting thing is that this video file was created in Premiere, in the same version of the editor.

Hi!I can't use NanoBanana Pro either in Photoshop or in Firefly, even though I have a Premium subscription. What is the reason for this?

I need to install a group of hotfixes very soon to CF2023 on Windows. CF is just installed as a standalone - not multiple instances. I prefer to do it using the GUI in the CF Admin. I really want to do everything possible to avoid issues, and the following questions are to that end. If anyone has some fast, high-level answers, I would appreciate hearing them.  It is recommended in various places to back up the whole ColdFusion2023 folder before Hotfix install. Simple enough, but how/when to restore CF from that backup is not clear. How likely is it that after a significant error, replacing the whole ColdFusion2023 with the backed-up version will get things working again? It is recommended that CF be restarted before running the hotfix from the GUI, to both verify that the user has permissions to restart the services and to free up any resources held by the OS. Does this mean that ALL cf-related services including ODBC Agent, ODBC Server, .NET Service, Add-On Services sho

Hi.After the update to PS 27.2.0 it is impossible to save whatever I am doing. It just shuts down immediately. I have updated my graphic card driver, removed any "extras" from usb ports etc, uninstalled and re-installed PS and have a Windows version which is newer then 1903. I have also checked the Enable Legacy in the Preferences.I've tried the ctr+alt+shift when starting PS, but just the same.When doing alt+ctrl+shift+e this happens:And the masks, which was white, turns black.Previous to this, when I used masks, and trying to save, I got all my masks and layers to be messed up. Enclosed is a print screen of layers which make no sense at allThis has made me a major setback on my concert photography as I get absolutely nowhere at the moment.I would appreciate any feedback on this one. Have a good one.

Dear Community, I purchased a Adobe Creative Cloud annual plan. After one year I cancelled the subscritpion some days ago. Now I wanted to use my remaining credits (approx. 4000). But it seems they are all deleted? As I paid for these credits I wonder if the deletion of credits is correct? Thank you! 

Images created in photoshop (26) on an imac with a hardware calibrated monitor/display (x-rite & calibrite), & with sRGB color space embedded, appear darker when viewed in a browser (safari or chrome). Why? I prepare the images and either upload them, or first create a pdf in photoshop. When I view the images via a url on Safari or Chrome the images consistently appear darker.  Does it mean my display luminance/brightness is set too high during calibration . Or that browsers are not reading the sRGB embedded color setting correctly . I f the file isn't already in sRGB I convert it to. should i be soft proofing these images. If so, with what profile - the monitor? What is happening ? More importantly, what can I do do to correct this? Any insight appreciated. 

Adobe premium ProをダウンロードしようとしたところAdvanced vector extensions 2 対応のプロセッサーが必要と出てきてダウンロードができません。最新と書いてありましたが対応していないスペックということでしょうか？  

Everytime I open multiple PDF files I keep getting a square with advertising in it about AI.  I have to stop what I am doing and close that and start again.  I am too busy to keep dealing with this junk. 

Hello, I would like to know if there is a quick way to reduce the size of a page's content, using either InDesign or Acrobat. It is an Indesign book of over 1,000 pages (composed of several documents).Each page consists of a frame and a block of text. Here is an example: on the left is what I currently have, and on the right is what I want:Thank you in advance for your help.

Hi all! When I take a screenshot and insert it in RoboHelp, the size of the image appears bigger in the output than the original dimensions. How can I retain the original image dimensions in the output?  

Good day, i used the free trail option on the 21st of December and canceled on the same day, even an email was sent to  show that i did cancel the free trail, but today i am being billed , can someone help me( i am a student so i need this to be sorted out as soon as possible ) thank you 

My footnotes are putting the footnotes' reference numbers at the end of the footnote line instead of at the beginning. For example,instead of: 1   First footnote. It is doing:First footnote. 1 How do I fix this? I've played everywhich way with the composer settings, I even downloaded and tried fixing it using the Hebrew/ME version of INDD...adjusting the right to left and left to right. Also looked at styles, footnotes options, even found a js that forced the doc to the proper composer. Nothing is fixing this annoying issue... so far.The reference number in the body text is good as is the reference in the footnote, but I can't help but thinking that I am missing something obvious.  Latest INDD version on a Windows 11 machineIdeas are appreciated. Meanwhile, will start a new doc to see if mine is simply corrupted. Should have probably tried that an hour ago. lolThanks,Rob

Win 11 Pro,  Ver 25H2i7-14700KF 48GB,  RTX 4070 Ti Super 16GB, Studio Driver 591.44LrC 15.1 After exiting Lightroom Classic, its background process never ends.1st screenshot of Task Manger is a few hour after I exited Lightroom.2nd screenshot was several minute after exiting, each time resource use numbers seem different.If I start LrC and exit, no issue, but if I do work, play a video and then exit this issue happens.I can't start LrC until I kill the background LrC process.There are also about 11 Creative Cloud background process running.   

 안녕하세요. 어도비를 2025년 9월부터 구독하였습니다. 하지만 9월 첫 달 이후 어도비를 사용하지 않았고,결제를 막아서 구독 취소를 하려고 했으나 또  다시 결제가 되었습니다. 사용하지 않은 달 결제분을 환불 받고싶습니다. 따로 플랜취소를 하려고 했으나 위약금을 물어야 하더군요. 결제 취소와 환불 부탁드립니다.

Hello, I'm am fairly new here, and all of photos rejected for quality issues, but I'd love to know more specifics,  so I can do better when submitting. I did use AI to upsize them and also taged as ai.  Any feedback will be most appreciated!  Thank. you.

Ok so I'm having an issue when I try to crop images in Lightroom (Not LRc). It's not smooth, in fact it's almost unusable.My PC specs are as follows:64GB RAMi7 ProcessorRTX 5080 16Gb2.5 Tb disk spaceLightroom also seems to want to continully download the presets, even my own!I've tried turning the GPU accelleration off but no difference between off and Full accelleration.I really need this to work properly. I've even tried reducing the size of Lightroom on the screen but that makes no difference either. Other ai processor/GPU intensive apps work just fine.All help appreciated.

Hallo Zusammen, ich habe mir für ein neues Produkt Vorschläge bzw. Ideen über Firefly gesammelt und generieren lassen. Wie kann ich jetzt, das für mich wesentliche und wichtige Element (in meinem Fall ein Flascheneetikett) aus dieser Datei (ohne die dargestellte Flasche und Hintergründe) exportieren, damit ich hieran weiterarbeiten kann bis zur fertigen Druckdatei. Vielen Dank im Voraus

Forgive me if this is a duplicate post.  (I can't find the one I thought I posted earlier today.)  I am drafting a pattern for a messenger bag.  I know I can duplicate rounded corners from one pattern piece to another by copying etcI, but it made me wonder how to actually measure the radius of a rounded corner.  I found some posts by others using scripts.  But I dont' know how to use scripts.  I have attached my file to show how I approximated it by measuring from the corner of a square of similar size (to the rounded corner) to the radius of a larger rectangle on top of it.  (See the Flap piece - the left hand rectangle)Should I just bite the bullet and learn how to script?  Or does someone have a clever way of doing it without scripting.  Linked File   

 Attempting to produce a halftone for a positive transfer film in PS. Image produced has irregular dots or irregular space between dots. Which is it and how to get perfect dots? End goal is to be silkscreened on glass. Thank YouJanice

I have a photo where I see a strobe light and stand in the  mirror. Great time to test my chops with content aware!  So did lasso, edit fill content aware, nothing happened. Tried twice nothing. zero. Gave up with that. So did a right click and did lasso, generative fill. That got rid of the stand, but cords and cables remained, so 2 more rounds, better, but bright round flash still there, and get annoying.  I just ignorged it , figuring if rasterize, (honetly did not even want a smart object), pity they cannot do this without smart object, (can it be done without smart object?),  I'd be charged for AI credits sor something. Left the bright light, still nice, to rid, but cannot even clone it out myself. Did ok to rasterize, But alas, nothing works.  clone, nothing after rasterizing functioins like just locked with one layer, so stuck