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Why does it send me to product purchase page when I try to convert PDF to word? I paid for my subscription and verified the account.

Our library is listed in the IMLS database and therefore meets Adobe's published eligibility requirements for nonprofit offerings. We have provided Goodstack with our IMLS listing, shared Adobe's own response confirming library eligibility, and even supplied direct links to Adobe's terms that specifically reference public libraries listed by IMLS. Despite this, we have been stuck in the same cycle of responses since December 2025.When our existing Adobe Express licenses expired, we found ourselves unable to renew through Goodstack because the verification process still did not accommodate IMLS-listed public libraries. To Adobe's credit, they were willing to issue replacement licenses directly and assured us they would follow up with Goodstack regarding the problem. However, many months later, nothing appears to have changed.Our experience with Goodstack has been one of two outcomes: either we are told that they are "working on it," or our application is denied despite providing documen

I have cancelled my Adobe Acrobat subscription last month, after being billed already once. I've gotten the email with a cancelling conformationn, saying my subscription will be cancelled on the 1st of August. I am writing this on the first of August as Adobe has again charged me for my plan that was already cancelled and that they themselves have confirmed so. I have again cancelled my subscription (receiving the same mail as a month ago), and I want a refund as soon as possible.  Photos confirming my post:  

Followed the Adobe Help steps from the link. Ended background processes using end process tree, repaired the Adobe program, tried printing "Print as Image", disabled Protected Mode at startup. Clear corrupted data and cache (DC.old). After those failed, I uninstalled Adobe, wasn’t uninstalling, ran the official Adobe Acrobat Cleaner Tool, rebooted, and performed a fresh reinstallation of Adobe Reader from Software Center (version 25.001.20693 x64). Same error. Previously there was a newer Adobe version installed on 7/27/2026 as listed in Control Panel - Installed programs (I have not installed it). Still can’t print.

Somehow I am being charged for two different subscriptions and keep being charged. I should only be on one subscription. I've tried cancelling but because both keep trying to bill me, I cannot. I've been trying to contact support, but it just keeps sending me back to the same webpage over and over. I want to talk to a person. HELP!

Did anybody else out there reading this sign up for a 7 day Free Trial, CANCELED IT well before the free trial ended, and are still dealing with emails and attempts to charge your payment method?

Hello. I canceled my Adobe Acrobat Pro subscription, but my AI Assistant for Acrobat subscription is still active. When I try to cancel it, the "Confirm cancellation" button is disabled, so I can't complete the cancellation. Please cancel this subscription manually and confirm that I won't be billed further. 

someday before i close autopay eventually. but today is my billing date of my adobe subscription and i want to pay but adobe not take my payment it shows use proper details but i upload right one without any mistake but it can not accept my card and upi what can do next ?

Hi AllI used to be able to scale a text box with cmd and shift and the text would scale with the text boxNow using Indesign CC this doesn't happen.I think I need to change the settings in the Text Frame Options window.What do I need to change to scale the text with the text box.

I tried clicking the left mouse button repeatedly, but that didn’t seem to work.It seems that only double-clicking to select a word or triple-clicking to select an entire line works.However, when adjusting a specific column or page, it can also be useful to select the text in the current column or on the current page. 

Hi everybody! I have a question about my Lightroom shared albums. When I was in college, I had access to Adobe for free, and I used my college email account to create many albums. Before I graduated, I shared each of the albums with my personal account so that I could still have access to them. They worked initially! However, now when I try to open any of them, I get this message: “This shared album is currently unavailable. Please contact the album owner for more information.” I know that my college account is the “owner”, but I can’t log into adobe using the college account anymore. How can I restore (?) or find these photos? We are talking 20+ albums with hundreds of photos each.I tried calling adobe support and they hung up on me twice after I had completed all the “press x for y” options.Any tips? Answers? Are they gone forever?  I still have all the raws from most of those shoots but I didn’t download all the edited photos- I mostly shared them with others for them to download.

Seriously who the **** came up with that smart text highlighting feature? I don't need no assistance on helping me to stay in line or to cover only text, LET ME DISABLE IT!I. JUST. WANT. TO. HIGHLIGHT. A. PAGE. THE. WAY. IT. WORKS. IN. REALLIFE. ****. THESE. BACKWARDS. SO. CALLED. SMART. FEATURES. Even !FREE! software from the 2000s has been better at solving this task. And now a costly premium software won't let me highlight a page free hand, welcome to the future!/rantI apologize for the above. Is there a way to highlight areas in pages anywhere I would like to instead of only text? I only came to know the text highlighting tool which doesn't really fulfill that need.

Hi all. I'm posting this in the hopes that it might help someone else out that may have the same symptom. Last week, my Adobe Reader stopped printing. Nothing I did produced any result. Not hitting the print icon. Not hitting CTRL+P. Not selecting "print" from the drop-down menu. There was no error message. No nothing. It was as if I hadn't clicked anything. I tried repairing the installation, no help. I've rebooted the computer many times over the last couple weeks. Here's what finally fixed it. On a whim, I went to Windows Explorer, right-clicked on the PDF file, and selected "print" from Explorers context menu. Adobe flashed open for a sec, and the document printed. Now, Adobe Reader prints as it always used to do. There must have been some little "glitch" or something going on.Problem solved. Hope this helps someone else.Artie

I just wanted to point out that Bookmarks and Tools keep popping up every time I open a PDF in Adobe Acrobat Reader. There seems to be no way to disable them, which is beyond annoying.Whoever decided that users should have these panels forced on them every time they open a document made a terrible UX decision.I’ve switched to PDF24 Reader instead. It simply opens PDF files without shoving unnecessary menus in my face.Goodbye, Acrobat.

The Creative Cloud Desktop app takes too much space on my computer. Can apps be installed without install CC Desktop app?

Hi,I need help with a billing error on my Adobe Acrobat subscription, and I have not been able to reach Customer Care — the support chat window does not open for me.What happened:• 31 July 2025 — I subscribed to Adobe Acrobat at the nonprofit rate through Goodstack: 18.00 USD for the annual term.• 1 July 2026 — I received an email from Adobe confirming that my annual subscription would renew at 18.00 USD.• 31 July 2026 (today) — my card was charged 403.06 USD instead.• 31 July 2026 — I cancelled the subscription the same day and then received an automated email saying the payment is non-refundable.

2026년 8월 3일 5시 경 플랜을 구매 후 잘못 된 플랜임을 인지 후 환불을 했는데 취소 이메일만 오고 돈이 입금이 되지 않음 도움 및 환불이 절실함

Fiz a compra sem ser possível adicionar nome e morada de faturação. O NIF (VAT) está correcto, mas o nome e morada não.  Gostava de poder contactar a Adobe, mas não existe nenhum email ou formulário de contacto e se não puder fazer a alteração, terei de cancelar o plano porque o NIF (VAT) não corresponde ao nome. Sabem dizer-me como posso fazer? Obrigado.  I completed the purchase without being able to add a billing name and address. The VAT ID is correct, but the name and address are not.I’d like to contact Adobe, but there’s no email address or contact form, and if I can’t make the change, I’ll have to cancel the plan because the VAT ID doesn’t match the name.Can you tell me how to resolve this?Thank you.

Fiz a inscrição gratuita , na qual  é obrigatorio incluir um cartão. Fiz um cartão virtual e recebi a inscrição e baixeir o software. Testei, não gostei e exclui o software. Após o dia de vencimento do  comecei a receber cobranças pois quando não gostei do aplicativo cancelei o cartão virtual. Agora continuo recebendo a cobrança. Não sei como cancelar isto.Como fazer para cancelar a inscrição e para de receber esta cobrança. 

I’ve designed two reflowable ePubs in the last 48 hours with same image alignment error. I design them all of the time, so it’s not me. Images are not center aligned though I’ve selected align center layout and even manually added object export custom alignment center to the image with same result of left alignment. Please advise. Thank you.

I have asked this before with no answer. Why is the healing brush all of a sudden lagging like crazy? It is impossible to work like this? PSCC 24.7.5, Windows11 Pro, X64, X670MB, 96G ram, AMD Ryzen 7950X 16-core processor, AMD Radeon 7950XT 

When I switch to the developement modul, the warning sign in the thumbnails don’t show anymore. When I switch back to Bibliothek, they show again.How can I get rid of the red symbol with the white "X" on my thumbnails in the bibliothec modul? All pictures are correctly connected on the hard drive; lightroom can show them in the finder. Is it a problem with the new analyzing tool? 

InDesign was working fine last night. This morning, when I tried to export a PDF, it became unresponsive. I Forced Quit and tried again. After this second try, after it loads, I get only a grey screen and am unable to even access preferences. On top of that, it seems to be using significant energy. I tried uninstalling and installing other versions, to no avail. 

Lasso tool is completly broken.It starts to activate only after I move cursor few pixels which makes it not precise.also when you try to move selected pixels just a little it jumps back to original positionCan you please fix that adobe? I would like to have my basic tool working to do my job.

I'm running into an annoying bug in the Text panel while editing subtitles/captions.The Issue: Letters behave fine when typing, but punctuation marks (periods, commas, exclamation points) get placed at the start of the line instead of the end.