Solved

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

Sorry for the "double post", but I felt it necessary to change the Subject to include "Object Mask".I can't find a way to edit my original post. Just installed Premiere 2026. Tried Object Masking and have the following issue:Once the mask is moved under Opacity in the Effects Panel, the Program Monitor in Premiere goes black.The only way to see the video is to either play the sequence or render the clip. Once playback stops, the Program Monitor goes black again if not rendered.This makes it difficult to adjust the mask. I'm not at my computer but here is the basic config:Windows 11 ProMSI Godlike MotherboardNVIDIA RTX5000 GPU: Driver: 581.57 (previous NVIDIA driver installed)128GB Rami9 processor (10900K 3.7GHz) No notifications from the system test tool on launch of Premiere. Thank you.Bob K.

Has anyone had this happen? I canceled my subscription online and saw the confirmation screen, but never got an email confirmation. Now I'm stuck paying over $150 for a service I thought was canceled. Any advice?

Señores, me han cobrado el costo mensual del plan anual, estoy investigando e indican que después de 14 días de inicio te cobran, pero a mí me llegó un correo electrónico, indicando que me reembolsan el total si hago la cancelación antes de los 30 días y así lo hice, pero igual se han cobrado.Seguí los pasos para la cancelación y ya no tengo cuenta personal con ellos, por lo que estoy usando la cuenta de mi empresa. Trato de comunicarme por los diferentes medios (que según ellos te atienen, pero nadie lo hace). Aquí solo es la comunidad o alguno de Abode monitorea estos mensajes?

Whenever I open Adobe Illustrator, it always has an error message and needs to be closed. I have attached the crash report for reference.Later on, it recommends resetting my preferences. This happens every time I open Illustrator and nothing changes. I am stuck in a loop.I tried reinstalling, didn't work. I tried unchecking the “Read-only (Only applies to files in folder)” in the AppData > Roaming > Adobe, it also didn't work.Is there another way to fix this? Thanks!

Whenever I try exporting a texture in the UE4 format - PNG (though it happens for any format) (for example a white wall) in preview it shows correctly even in the “BaseColor” tab. But when exported it ALWAYS no matter the setting exports a black square according to the resolution. The rest of the PBR set is correct tho (Basemetalness, Height, Normal, Specular roughness).  So when I end up connecting it up in UE, its all grey-black-ish for any texture. 

We are programmatically launching Adobe Acrobat Pro on macOS.On some Mac machines, launching Acrobat also triggers an additional process called “Acrobat Helper.” To stop this behavior, we disabled Sandbox / Protected Mode Disabled in Acrobat preferences, which resolved the Acrobat Helper launching issue. (As guided by Adobe Team)However, this change introduces a new problem:When Protected Mode Preference is enabled, macOS shows the “Grant Access” permission alert, but the Acrobat Helper issue is resolved.When Protected Mode Preference is disabled, macOS does not show the “Grant Access” alert, but the Acrobat Helper issue reappears 

일주일체험하고 한번도 사용하지 않았어요요환불해주세요 93000원입니다 ㅠㅠ

Os créditos paras gastar para uso esta 0 e não está gerando imagem já desinstalei e instalei o app mais não voltou ao normal

seedance2.0 fastで動画生成したのにクレジットが減っていません。無料ではなく、生成ボタンの横に「〇〇クレジットを使用」とありますが、バグでしょうか？後でまとめて請求されるのが怖いのでお尋ねしました。[Adobe Firefly フォーラムへ移動しました：モデレーター]

How do I check that the asset I submit to Adobe Stock is not submitted by someone else to Adobe Stock?

Hey I am new to premiere                                                   My premiere crashes when I play the previewIt doesn't happens always but once in every 10 minutes.First The preview plays on mute for some seconds and than if I keep pressing space, it crashesSometimes it disconnect to my tws and get back to normal.I've already installed nvidia studio drivers.Since I am just figuring out this software, i will genuinely appreciate any help in solving this.

please someone help me contact someone. I am a student in college and need it for class projects but can’t afford that on a part time schedule with school debt to pay off.

Hi everyone, For the past three days, all my submitted photos on Adobe Stock have been getting rejected. I receive rejections every hour, with 2-3 photos or sometimes even 5-10 at once, and none of my images are getting accepted. I always follow Adobe’s submission guidelines and ensure high-quality content, so this sudden wave of rejections is quite confusing. Has anyone else experienced something similar recently? Also, I’m wondering if Adobe has implemented any AI-based review tool that might be causing this? Could this be an automated system issue, or has there been a change in the review process? Any insights or suggestions would be greatly appreciated. Thanks!

In Windows, Acrobat Pro is assigned every possible default:The settings continue for a while, but those were the ones that fit without a scrolling screenshot.Nonetheless, Acrobat continues to ask me to make it the default. If I say yes, the program freezes. It's just annoying. I have changed Preferences to tell it to stop asking, but there's still a little a little nudge in the top right corner when I open the app.This is, btw, a clean install. I am, btw, extremely annoyed.  

Dear Adobe Team, despite having followed some recent tipps (like deleting preferences in the library, deleting cache, changing the performance settings, deactivating modules etc.) my Lightroom Classic V14.4 is working very very slowly in the developer module: going to the next image is lacking performance and is delayed, copying the image settings to the clipboard is delayed 2-3 seconds... All this happened directly after updating from the previous version befor 14.4.My hardware was not changed in between, catalog was/is the same etc. Working on a Mac Studio M1 with 64GB Ram OS Sequioa 15.5, just one display.LR classic 14.4 It would be super nice if there would be a more helpful tipp or update to get back to the previous performance. Best regards Jan

Mac version: macOS Monterey 12.7.6Lightroom CC Classic: 13.5.1 I aware a 13.4GB "Mobile Downloads.lrdata" when I move cc classic to new mac machine  After study what is this file about, I find it related to I sycned iphone in past (should be import iphone in past), seem the file flow is from iphone syn to clould and cc classic download those sync photo from clould to local to create this "Mobile Downloads.lrdata". My question is, is there any way to housekeep "Mobile Downloads.lrdata"I located "iphone" under "Folders" and drag those file to my NAS, the size of "Mobile Downloads.lrdata" remain unchange, should I deal with this problem in clould level?

Hello. I created a picture today and asked to add a caption to it in Hebrew, and the caption came out wrong (the order of the letters in Hebrew is incorrect)! 

Hey all,I am filling a PDF using Arabic alphabets. it seems fine while I am printing them, as Shown:But when I save the file, then open it, the Arabic alphabets characters I printed on the file is shown as separated characters !  I updated the software, and restarted my PC but the problem still occurs.I am using Windows 7 Professional - 64 bit  OS.Thanks in advanced,Aziz

I’ve been experimenting with Adobe Firefly for a small website and noticed that some generations start to feel a bit repetitive. I’m trying to create original visuals for different parts of the site, including a few images related to a casual puzzle game.Do you have any tips for writing prompts that give each image its own look while still keeping the overall style of the website consistent? I’d especially like to hear how others approach this in Firefly.

Aa

Some stupid website I use regularly forced me to "update" my Reader to Adobe Reader DC, but I have a fully licensed full version of Adobe Acrobat X Pro. Unfortunately, I cannot seem to find any place to reset my default for opening PDF files back to Adobe Acrobat X Pro. When I go into Windows 10 settings and select Pro as the default instead of Reader DC, it does not change the icon, nor does it change the default action. I cannot uninstall Adobe Acrobat Reader DC because of websites I use that require it (unless you know of some way to trick them into beliving X Pro is OK), but I can't stand having PDF's opened with the Reader by default, and then I can't do anything with them, so need to manually open them from within X Pro. Any ideas or solutions would be a HUGE help. Thanks in advance for any help!!

Hello,In the creative cloud desktop, I tried to buy an app, but before the end of the process the window of the UI Helper crashed and said “has encountered a problem”.Are you working on that bug actually ? 

Using lightroom for iPad: When mirroring the screen of my iPad on a tv via AirPlay on an Apple TV, something strange is happening: after a couple of seconds, the image turns very dark when I view a photo full screen. as long as the photo is not full screen, no problem whatsoever. same problem with lightroom on iPhone, with screen mirroring via airtame to the same Apple TV. any idea? Lightroom 11.1   [moved from bugs to discussions according to the community rules - Mod.]