환불해주세요

[Whimsical_adventure0889]

너무 비싸서 구독 취소를 하려던 찰나에 자동 결제가 됐고 바로 플랜 취소를 했는데 수수료가 부과된다네요? 

취소 수수료도 안 나오게 해주시고 기존 결제된 78,100원도 환불 부탁드립니다. 사용 하나도 안 하고 바로 구독 취소한 거예요 부탁드립니다 ㅠㅠ 7만원이 두번이나 나가는 건 좀 아닌 것 같아요 

[kglad]

refunds are automatic (if you qualify) and take up to 14 days.  meanwhile, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta · Accepted solution]

Hi @Whimsical_adventure0889,

As per your account details, you have an active subscription to Adobe CC All apps since 11 months and 29 days. Adobe offers refund only if the subscription is cancelled within first 14 days of purchase. I would recommend you to cancel your plan following this article if you do not wish to continue using the subscription: https://adobe.ly/4pJfl7U

Let me know if you have any questions.

^Shivangi

[kglad]

if you fail to cancel immediately, your plan will renew for another one year obligation.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html